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December 9, 2022 NHTSA CAMPAIGN NUMBER: 22V914000
Inaccurate Gear Shifter Indicator/FMVSS 102
Driving a vehicle with an inaccurate transmission gear shifter indicator can result in an unintentional gear shift, which can increase the risk of a crash.
NHTSA Campaign Number: 22V914
Manufacturer Daimler Trucks North America, LLC
Components POWER TRAIN
Potential Number of Units Affected 23
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 MT50e electric walk-in vans that were previously repaired under recall number 22V-340. The transmission gear shifter indicator may not display accurately. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, “Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect.”
Remedy
Dealers will inspect and replace the gear shifter, as necessary, free of charge. Owner notification letters were mailed February 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-961.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Trucks North America Recalls
February 2023
FL961AB
NHTSA #22V-914
Subject: FCCC Stalk Switch Right Shifter
Models Affected: Specific model years 2021-2022 FCCC MT50e walk-invans, manufactured November 5, 2020, through April11, 2022.
General Information
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that certain Model Year 2021-2022 FCCC MT50e walk-in vans, manufactured November 5, 2020, through April 11, 2022, fail to conform to the Federal Motor Vehicle Safety Standard No. 102 S3.1.4.
On the affected vehicles, the stalk switch may produce a mismatch between the shifter indicator and the gear of the truck and display. This does not comply with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including the position selected, be displayed in view of the driver.” Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and increase the risk of a crash.
Daimler Truck North America authorized service facilities will inspect the stalk switch right shifter and replace as necessary. The recall will take approximately one hour and will be performed free of charge.
There are approximately 23 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center (PDC). NOTE: Inventory is limited. Please do not order part unless vehicle fails inspection.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL961, a list of the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL961
Campaign Number | Part Description | Part Number | Qty. |
FL961A | CONTROL-SHIFTER ON/OFF BK | 06-87751-008 | 1 ea |
BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Work Instructions
Subject: FCCC Stalk Switch Right Shifter
Models Affected: Specific model years 2021- 2022 FCCC MT50e walk-in vans, manufactured November 5, 2020, through April11, 2022.
Stalk Switch Right Shifter—Inspection and Replacement
NOTE: Inventory is limited. Please do not order part unless vehicle fails inspection.
1. Inspect the base label (Form WAR259) for a campaign completion sticker for FL961 (Form WAR260). If a sticker is present for FL961, no work is needed. If there is no sticker, proceed with the steps below.
2. Park the vehicle on a level surface, shut down the engine, and apply the parking brakes. Chock the tires.
3. Follow the substeps to inspect if the shifter is functioning properly.
3.1 Move the shifter from Park to Drive; ensure the dash indicator shows ‘D.’
3.2 Move the shifter from Drive to Neutral; ensure the dash indicator shows ‘N.’
3.3 Move the shifter from Neutral to Reverse; ensure the dash indicator shows ‘R.’
3.4 Move the shifter from Reverse to Park; ensure the dash indicator shows ‘P.’
3.5 Move the shifter from Park to Reverse; ensure the dash indicator shows ‘R.’
Does the instrument cluster show the correct indications?
YES → The shifter is good, and no replacement is required. Go to step 15.
NO → Shifter replacement is required. Go to step 4.
4. Remove the three fasteners that attach the upper steering column cover to the steering column. See Fig. 1.
IMPORTANT: The two upper fasteners on the lower steering column cover differ from the two lower fasteners.
Make a note of the location of the fasteners for reassembly.
5. Remove the four fasteners from the lower steering column cover. See Fig. 2.
6. Remove the zip tie that holds the harness on the underside of the shifter assembly in place.
7. Disconnect the harness from the shifter.
8. Remove the two fasteners that hold the shifter stalk switch in place. See Fig. 3.
9. Install the new shifter (06-87751-008), and tighten the fasteners hand-tight. Tighten the fasteners 36 lbf·in (407 N·cm). For detailed instructions, see Drawing D66-24366-000.
10. Use a zip tie to secure the harness to the bottom of the shifter stalk, as shown in Fig. 4. For detailed instructions, see Drawing D66-21611.
Chronology :
On December 1, 2022, a DTNA employee stationed at a bodybuilder found two stalk switches potentially reporting incorrectly on vehicles not whose construction was not yet complete and which therefore were not yet delivered to the final customer. At or about that time, the DTNA CST contacted FCCC Engineering and installed replacement parts on the vehicle. Following this DTNA, through its subsidiary, FCCC arranged to have parts tested at FCCC’s Engineering Validation Center. On December 5, DTNA determined there was a defect.
Subsequently, on or about December 5, 2022, FCCC engineering alerted Quality of the defect discovered at the bodybuilder and confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102.
There were no warranty claims nor any other sources of information about this issue other than the DTNA employee’s report regarding the vehicles under construction.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FCCC | MT50E | 2021-2022 |
14 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V914-6541.PDF 214.615KB
Noncompliance Information Report
RMISC-22V914-6572.pdf 860.017KB
Recall Acknowledgement
RCAK-22V914-3862.pdf 645.496KB
Recall 573 Report – January 20, 2023
RCLRPT-22V914-4976.PDF 214.624KB
Amended Non-Compliance Information Report
RMISC-22V914-3697.pdf 1035.604KB
Amended Noncompliance Information Report
RMISC-22V914-0268.pdf 867.211KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V914-4857.pdf 223.657KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V914-2566.pdf 159.562KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V914-4597.pdf 160.872KB
Amended Noncompliance Information Report
RMISC-22V914-0749.pdf 912.649KB
Recall 573 Report – April 7, 2023
RCLRPT-22V914-7280.PDF 214.962KB
Recall Quarterly Report #1, 2023-1
RCLQRT-22V914-1387.PDF 211.149KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V914-0435.PDF 211.249KB
Recall Quarterly Report #3, 2023-3
RCLQRT-22V914-3514.PDF 211.469KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V914&docType=RCL
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SEOCONTENT-START
Defect / Noncompliance Information Report (Section 573.6) FL-961 Date of Submission: December 9, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: ⃝ Safety Defect X Non-Compliance Vehicle Information Model Yr. Start: 2021 Model Yr. End: 2022 Make: Freightliner Custom Chassis Corporation (FCCC) Model: MT50e Production Dates: Begin: November 5, 2020 End: April 11, 2022 Descriptive Information: DTNA discovered a potential for noncompliance with FMVSS 102 in certain Freightliner Custom Chassis MT50e model electric walk-in vans are equipped with a certain rotary knob managing transmission shift position functionality. This rotary knob was not used in vehicle production, so no new vehicles are affected; the affected knob was only used in repairing a prior defect under recall FL934. A software failure, that is immediately found on the Stalk Switch, Right rotary shifter upon first installation and use, produces the following effect: if the stalk is positioned in the “P” position, the value of reverse is broadcasted putting the truck and cluster in reverse; if the stalk is positioned in the “R” position, the value of neutral is broadcasted putting the truck in Neutral. Out of abundance of caution, DTNA elected to recall a group of MT50e units that had the Stalk Switch Right, rotary shifter replaced within the remedy of FL934. Separately, DTNA is sequestering all affected parts and, if any got into the aftermarket, complementing the vehicle recall with a parallel parts recall. NOTE: Identify by body style or type. – MT50e, electric walk-in van Basis for Determination of the Recall Population: At the current time, MT50e electric walk-in vans built from November 5, 2020 to April 11, 2022 that have received the remedy to recall FL934 are included in the recall population. Number potentially involved: 23 Estimated percentage of involved with defect: 100% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: MT50e electric walk-in vans are equipped with a rotary DNRP selector. FCCC Engineering conducted testing on a part determined to have failed at first use from a dealer and bodybuilder. The stalk switch in testing produced a mismatch between the Shifter Indicator and the Gear of the Truck and Display. This is a noncompliance with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including … the position selected, shall be displayed in view of the driver” under certain conditions. Describe the safety risk: Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and potentially a crash. Identify any warning which can precede or occur: As the defect will only occur while a vehicle is being repaired, a cautious technician or driver may notice a disagreement between the cluster display and the gear selection and, presuming the normal procedure to chock wheels of a vehicle being repaired, will likely notice no more than the vehicle struggling against the chock blocks. If applicable, identify the manufacture of the defective or noncompliant component: BCS Automotive Interface Solutions (BCS-AIS; BCS) Involved Components Component Name: Stalk Switch Right Shifter Component Description: Stalk Switch Right Shifter with Park Position Component Part Number: DTNA: 06-87751-008 BCS: 17045623-01 Component’s country of origin: PCB is assembled and flashed in Radolfzell, Germany and the final Assembly is done in Benesov, Czech Republic Business address: BCS Automotive Interface Solutions GmbH Industriestr. 2-8 78315 Radolfzell Germany Business telephone number: +49 7732 809 798 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: On December 5, 2022, FCCC engineering alerted Quality of a defect discovered at the bodybuilder and confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. Inspection and repair of the Stalk Switch Right Shifter, if required, will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: February 6, 2023 Planned Dealer Notification End Date: February 6, 2023 Planned Owner Notification Begin Date: February 6, 2023 Planned Owner Notification End Date: February 6, 2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL-961 DTNA Representative; Sam Geser Manager, Compliance and Regulatory Affairs
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-914 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : DEC 09, 2022 NHTSA Recall No. : 22V-914 Manufacturer Recall No. : FL-961 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 23 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 FCCC MT50e Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA discovered a potential for noncompliance with FMVSS 102 in certain Freightliner Custom Chassis MT50e model electric walk-in vans are equipped with a certain rotary knob managing transmission shift position functionality. This rotary knob was not used in vehicle production, so no new vehicles are affected; the affected knob was only used in repairing a prior defect under recall FL934. A software failure, that is immediately found on the Stalk Switch, Right rotary shifter upon first installation and use, produces the following effect: if the stalk is positioned in the “P” position, the value of reverse is broadcasted putting the truck and cluster in reverse; if the stalk is positioned in the “R” position, the value of neutral is broadcasted putting the truck in Neutral. Out of abundance of caution, DTNA elected to recall a group of MT50e units that had the Stalk Switch Right, rotary shifter replaced within the remedy of FL934. Separately, DTNA is sequestering all affected parts and, if any got into the aftermarket, complementing the vehicle recall with a parallel parts recall. Basis for Determination of the Recall Population: At the current time, MT50e electric walk-in vans built from November 5, 2020 to April 11, 2022 that have received the remedy to recall FL934 are included in the recall population. Production Dates : NOV 05, 2020 – APR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-914 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : MT50e electric walk-in vans are equipped with a rotary DNRP selector. FCCC Engineering conducted testing on a part determined to have failed at first use from a dealer and bodybuilder. The stalk switch in testing produced a mismatch between the Shifter Indicator and the Gear of the Truck and Display. This is a noncompliance with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including … the position selected, shall be displayed in view of the driver” under certain conditions. FMVSS 1 : NR FMVSS 2 : 102 – Trans shift lever seq/starter interlock/trans braking effect Description of the Safety Risk : Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and potentially a crash. Description of the Cause : NR Identification of Any Warning that can Occur : As the defect will only occur while a vehicle is being repaired, a cautious technician or driver may notice a disagreement between the cluster display and the gear selection and, presuming the normal procedure to chock wheels of a vehicle being repaired, will likely notice no more than the vehicle struggling against the chock blocks. Involved Components : Component Name 1 : Stalk Switch Right Shifter Component Description : Stalk Switch Right Shifter with Park Position Component Part Number : DTNA: 06-87751-008 BCS: 17045623-01 Supplier Identification : Component Manufacturer Name : BCS Automotive Interface Solutions GmbH Address : Industriestr. 2-8 Radolfzell Foreign States 78315 Country : Germany Chronology : On December 5, 2022, FCCC engineering alerted Quality of a defect discovered at the bodybuilder and Part 573 Safety Recall Report 22V-914 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102. Description of Remedy : Description of Remedy Program : Inspection and repair of the Stalk Switch Right Shifter, if required, will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : FEB 06, 2023 – FEB 06, 2023 Planned Owner Notification Date : FEB 06, 2023 – FEB 06, 2023 * NR – Not Reported
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Defect / Noncompliance Information Report (Section 573.6) FL-961 Date of Submission: December 9, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: ⃝ Safety Defect X Non-Compliance Vehicle Information Model Yr. Start: 2021 Model Yr. End: 2022 Make: Freightliner Custom Chassis Corporation (FCCC) Model: MT50e Walk-In Van Production Dates: Begin: November 5, 2020 End: April 11, 2022 Descriptive Information: DTNA discovered a potential for noncompliance with FMVSS 102 in certain Freightliner Custom Chassis MT50e model electric walk-in vans are equipped with a certain rotary knob managing transmission shift position functionality. This rotary knob was not used in vehicle production, so no new vehicles are affected; the affected knob was only used in repairing a prior defect under recall FL934. A software failure, that is immediately found on the Stalk Switch, Right rotary shifter upon first installation and use, produces the following effect: if the stalk is positioned in the “P” position, the value of reverse is broadcasted putting the truck and cluster in reverse; if the stalk is positioned in the “R” position, the value of neutral is broadcasted putting the truck in Neutral. Out of abundance of caution, DTNA elected to recall a group of MT50e units that had the Stalk Switch Right, rotary shifter replaced within the remedy of FL934. Separately, DTNA is sequestering all affected parts and, if any got into the aftermarket, complementing the vehicle recall with a parallel parts recall. NOTE: Identify by body style or type. – MT50e, electric walk-in van Basis for Determination of the Recall Population: At the current time, MT50e electric walk-in vans built from November 5, 2020 to April 11, 2022 that have received the remedy to recall FL934 are included in the recall population. Number potentially involved: 23 Estimated percentage of involved with defect: 100% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: MT50e electric walk-in vans are equipped with a rotary DNRP selector. FCCC Engineering conducted testing on a part determined to have failed at first use from a dealer and bodybuilder. The stalk switch in testing produced a mismatch between the Shifter Indicator and the Gear of the Truck and Display. This is a noncompliance with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including … the position selected, shall be displayed in view of the driver” under certain conditions. Describe the safety risk: Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and potentially a crash. Identify any warning which can precede or occur: As the defect will only occur while a vehicle is being repaired, a cautious technician or driver may notice a disagreement between the cluster display and the gear selection and, presuming the normal procedure to chock wheels of a vehicle being repaired, will likely notice no more than the vehicle struggling against the chock blocks. If applicable, identify the manufacture of the defective or noncompliant component: BCS Automotive Interface Solutions (BCS-AIS; BCS) Involved Components Component Name: Stalk Switch Right Shifter Component Description: Stalk Switch Right Shifter with Park Position Component Part Number: DTNA: 06-87751-008 BCS: 17045623-01 Component’s country of origin: PCB is assembled and flashed in Radolfzell, Germany and the final Assembly is done in Benesov, Czech Republic Business address: BCS Automotive Interface Solutions GmbH Industriestr. 2-8 78315 Radolfzell Germany Business telephone number: +49 7732 809 798 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: On December 5, 2022, FCCC engineering alerted Quality of a defect discovered at the bodybuilder and confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. Inspection and repair of the Stalk Switch Right Shifter, if required, will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: February 6, 2023 Planned Dealer Notification End Date: February 6, 2023 Planned Owner Notification Begin Date: February 6, 2023 Planned Owner Notification End Date: February 6, 2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL-961 DTNA Representative; Sam Geser Manager, Compliance and Regulatory Affairs
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Defect / Noncompliance Information Report (Section 573.6) FL961 Date of Submission: April, 07, 2023 (December 9, 2022) Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: ⃝ Safety Defect X Non-Compliance Vehicle Information Model Yr. Start: 2021 Model Yr. End: 2022 Make: Freightliner Custom Chassis Corporation (FCCC) Model: MT50e Walk-In Van Production Dates: Begin: November 5, 2020 End: April 11, 2022 Descriptive Information: DTNA discovered a potential for noncompliance with FMVSS 102 in certain Freightliner Custom Chassis MT50e model electric walk-in vans are equipped with a certain rotary knob managing transmission shift position functionality. This rotary knob was not used in vehicle production, so no new vehicles are affected; the affected knob was only used in repairing a prior defect under recall FL934. A software failure, that is immediately found on the Stalk Switch, Right rotary shifter upon first installation and use, produces the following effect: if the stalk is positioned in the “P” position, the value of reverse is broadcasted putting the truck and cluster in reverse; if the stalk is positioned in the “R” position, the value of neutral is broadcasted putting the truck in Neutral. Out of abundance of caution, DTNA elected to recall a group of MT50e units that had the Stalk Switch Right, rotary shifter replaced within the remedy of FL934. Separately, DTNA is sequestering all affected parts and, if any got into the aftermarket, complementing the vehicle recall with a parallel parts recall. NOTE: Identify by body style or type. – MT50e, electric walk-in van Basis for Determination of the Recall Population: At the current time, MT50e Walk-In Van built from November 5, 2020 to April 11, 2022 that have received the remedy to recall FL934 are included in the recall population. Number potentially involved: 23 Estimated percentage of involved with defect: 100% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: A mismatch between the Shifter Indicator and the Gear of the Truck and Display on certain Freightliner Custom Chassis MT50e Walk-In Van 2021 – 2022 vehicles fail to conform to the Federal Motor Vehicle Safety Standard No. 102 Transmission shift position sequence, starter interlock, and transmission braking effect. Describe the safety risk: On the affected vehicles, Non-compliance mismatch between shift indicator and truck display. This may result the incorrect indication of transmission selection result in an unintended shift into reverse and increasing the risk of crash. Identify any warning which can precede or occur: As the defect will only occur while a vehicle is being repaired, a cautious technician or driver may notice a disagreement between the cluster display and the gear selection and, presuming the normal procedure to chock wheels of a vehicle being repaired, will likely notice no more than the vehicle struggling against the chock blocks. If applicable, identify the manufacture of the defective or noncompliant component: BCS Automotive Interface Solutions (BCS-AIS; BCS) Involved Components Component Name: Stalk Switch Right Shifter Component Description: Stalk Switch Right Shifter with Park Position Component Part Number: DTNA: 06-87751-008 BCS: 17045623-01 Component’s country of origin: PCB is assembled and flashed in Radolfzell, Germany and the final Assembly is done in Benesov, Czech Republic Business address: BCS Automotive Interface Solutions GmbH Industriestr. 2-8 78315 Radolfzell Germany Business telephone number: +49 7732 809 798 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: On December 1, 2022, a DTNA employee stationed at a bodybuilder found two stalk switches potentially reporting incorrectly on vehicles not whose construction was not yet complete and which therefore were not yet delivered to the final customer. At or about that time, the DTNA CST contacted FCCC Engineering and installed replacement parts on the vehicle. Following this DTNA, through its subsidiary, FCCC arranged to have parts tested at FCCC’s Engineering Validation Center. On December 5, DTNA determined there was a defect. Subsequently, on or about December 5, 2022, FCCC engineering alerted Quality of the defect discovered at the bodybuilder and confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102. There were no warranty claims nor any other sources of information about this issue other than the DTNA employee’s report regarding the vehicles under construction. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: February 6, 2023 Planned Dealer Notification End Date: February 6, 2023 Planned Owner Notification Begin Date: February 6, 2023 Planned Owner Notification End Date: February 6, 2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL961 DTNA Representative; Tiffani Torgeson Manager, Compliance and Regulatory Affairs
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Defect / Noncompliance Information Report (Section 573.6) FL-961 Date of Submission: December 9, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: ⃝ Safety Defect X Non-Compliance Vehicle Information Model Yr. Start: 2021 Model Yr. End: 2022 Make: Freightliner Custom Chassis Corporation (FCCC) Model: MT50e Walk-In Van Production Dates: Begin: November 5, 2020 End: April 11, 2022 Descriptive Information: DTNA discovered a potential for noncompliance with FMVSS 102 in certain Freightliner Custom Chassis MT50e model electric walk-in vans are equipped with a certain rotary knob managing transmission shift position functionality. This rotary knob was not used in vehicle production, so no new vehicles are affected; the affected knob was only used in repairing a prior defect under recall FL934. A software failure, that is immediately found on the Stalk Switch, Right rotary shifter upon first installation and use, produces the following effect: if the stalk is positioned in the “P” position, the value of reverse is broadcasted putting the truck and cluster in reverse; if the stalk is positioned in the “R” position, the value of neutral is broadcasted putting the truck in Neutral. Out of abundance of caution, DTNA elected to recall a group of MT50e units that had the Stalk Switch Right, rotary shifter replaced within the remedy of FL934. Separately, DTNA is sequestering all affected parts and, if any got into the aftermarket, complementing the vehicle recall with a parallel parts recall. NOTE: Identify by body style or type. – MT50e, electric walk-in van Basis for Determination of the Recall Population: At the current time, MT50e electric walk-in vans built from November 5, 2020 to April 11, 2022 that have received the remedy to recall FL934 are included in the recall population. Number potentially involved: 23 Estimated percentage of involved with defect: 100% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: MT50e electric walk-in vans are equipped with a rotary DNRP selector. FCCC Engineering conducted testing on a part determined to have failed at first use from a dealer and bodybuilder. The stalk switch in testing produced a mismatch between the Shifter Indicator and the Gear of the Truck and Display. This is a noncompliance with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including … the position selected, shall be displayed in view of the driver” under certain conditions. Describe the safety risk: Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and potentially a crash. Identify any warning which can precede or occur: As the defect will only occur while a vehicle is being repaired, a cautious technician or driver may notice a disagreement between the cluster display and the gear selection and, presuming the normal procedure to chock wheels of a vehicle being repaired, will likely notice no more than the vehicle struggling against the chock blocks. If applicable, identify the manufacture of the defective or noncompliant component: BCS Automotive Interface Solutions (BCS-AIS; BCS) Involved Components Component Name: Stalk Switch Right Shifter Component Description: Stalk Switch Right Shifter with Park Position Component Part Number: DTNA: 06-87751-008 BCS: 17045623-01 Component’s country of origin: PCB is assembled and flashed in Radolfzell, Germany and the final Assembly is done in Benesov, Czech Republic Business address: BCS Automotive Interface Solutions GmbH Industriestr. 2-8 78315 Radolfzell Germany Business telephone number: +49 7732 809 798 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: On December 5, 2022, FCCC engineering alerted Quality of a defect discovered at the bodybuilder and confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. Daimler Truck North America authorized service facilities will inspect the stalk switch right shifter and replace as necessary. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: February 6, 2023 Planned Dealer Notification End Date: February 6, 2023 Planned Owner Notification Begin Date: February 6, 2023 Planned Owner Notification End Date: February 6, 2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL-961 DTNA Representative; Tiffani Torgeson Manager, Compliance and Regulatory Affairs
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Daimler Truck North America LLC IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), See enclosed VIN list February 2023 FL961 NHTSA #22V-914 Subject: FCCC Stalk Switch Right Shifter This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that certain Model Year 2021-2022 FCCC MT50e walk-in vans, manufactured November 5, 2020, through April 11, 2022, fail to conform to the Federal Motor Vehicle Safety Standard No. 102, “Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect.” On the affected vehicles, previously repaired under recall FL934, the stalk switch may produce a mismatch between the shifter indicator and the gear of the truck and display, causing the transmission gear shifter indicator to display inaccurately. This does not comply with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including the position selected, be displayed in view of the driver.” Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and increase the risk of a crash. Daimler Truck North America authorized service facilities will inspect the stalk switch right shifter and replace as necessary. The recall will take approximately one hour and will be performed free of charge. Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at Daimler-TruckNorthAmerica.com/Contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Truck North America LLC Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: • The name and address of the person who paid for the repair. • The Vehicle Identification Number (VIN) of the vehicle that was repaired. • What problem occurred, what repair was done, when the repair was done. • Who repaired the vehicle. • The total cost of the repair expense that is being claimed. • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt). Reimbursement will be made by check from your Daimler Truck North America LLC dealer. Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone
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The information contained in this letter supercedes and supplements any related policies and procedures in any previously released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein. Page 1 of 1 Daimler Truck North America LLC REF #: ICI23-004 Effective: 02/03/2023 Release: 02/03/2023 SUBJECT: FL961B – FCCC Stalk Switch Right Shifter This letter is to inform you that vehicles in Group B of FL961 have been inspected by FCCC Chassis Service Technicians (CSTs) and no further work is required. Vehicles in FL961B have a FLWA009999999 claim filed against recall FL961B. If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC link on the DTNA Portal. WARRANTY CAMPAIGNS DEPARTMENT P.O. Box 4090 800-547-0712 Portland, Oregon 97208-4090 ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager Freightliner Dealers – U.S. and Canada Western Star and Sterling Dealers – U.S. and Canada FCCC Dealers – U.S. and Canada Thomas Built Buses Dealers – U.S. and Canada Direct Warranty Customers – U.S. and Canada Detroit Diesel Distributors Export Distributors If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect
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Subject: FCCC Stalk Switch Right Shifter Models Affected: Specific model years 2021- 2022 FCCC MT50e walk-in vans, manufactured November 5, 2020, through April11, 2022. General Information Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that certain Model Year 2021-2022 FCCC MT50e walk-in vans, manufactured November 5, 2020, through April 11, 2022, fail to conform to the Federal Motor Vehicle Safety Standard No. 102 S3.1.4. On the affected vehicles, the stalk switch may produce a mismatch between the shifter indicator and the gear of the truck and display. This does not comply with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including the position selected, be displayed in view of the driver.” Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and increase the risk of a crash. Daimler Truck North America authorized service facilities will inspect the stalk switch right shifter and replace as necessary. The recall will take approximately one hour and will be performed free of charge. There are approximately 23 vehicles involved in this campaign. Additional Repairs Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle. Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification. Work Instructions Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260). Replacement Parts Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center (PDC). NOTE: Inventory is limited. Please do not order part unless vehicle fails inspection. If our records show your dealership has ordered any vehicle(s) involved in campaign number FL961, a list of the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list when ordering parts for this recall. Table 1 – Replacement Parts for FL961 Campaign Number Part Description Part Number Qty. FL961A CONTROL-SHIFTER ON/OFF BK 06-87751-008 1 ea BLANK COMPLETION STICKER WAR260 1 ea Table 1 Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 1 Removed Parts U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised. Labor Allowance Table 2 – Labor Allowance Campaign Number Procedure Time Allowed (hours) SRT Code Corrective Action FL961AB Inspect stalk switch shifter 0.2 996-R166A 06-Inspect FL961A Inspect and replace stock switch shifter 0.8 996-R166B 12-Repair Recall/Campaign Table 2 IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label. Claims for Credit You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL: • Claim type is Recall Campaign. • In the Campaign field, enter the campaign number and appropriate condition code (FL961-A or FL961-B). • In the Primary Failed Part Number field, enter 25-FL961-000. • In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table. • In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours. • The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign. • U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following: • Accept the documentation of the previous repair. • Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.) • Submit an OWL Recall Pre-Approval Request for a decision. • Include the approved amount on your claim in the Other Charges section. • Attach the documentation to the pre-approval request. • If approved, submit a based on claim for the pre-approval. • Reimburse the customer the appropriate amount. IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work. U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAPortal.com/ WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager. Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 2 U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable. The letter notifying U.S. and Canadian vehicle owners is included for your reference. Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days. Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 3 Copy of Notice to Owners Subject: FCCC Stalk Switch Right Shifter For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that certain Model Year 2021-2022 FCCC MT50e walk-in vans, manufactured November 5, 2020, through April 11, 2022, fail to conform to the Federal Motor Vehicle Safety Standard No. 102 S3.1.4. On the affected vehicles, the stalk switch may produce a mismatch between the shifter indicator and the gear of the truck and display. This does not comply with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including the position selected, be displayed in view of the driver.” Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and increase the risk of a crash. Daimler Truck North America authorized service facilities will inspect the stalk switch right shifter and replace as necessary. The recall will take approximately one hour and will be performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us/. Scroll down to “Locate a Dealer,” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at this URL: https:// dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department in the postage-paid envelope with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address dtna.warranty.campaigns@daimlertruck.com. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to http://www.nhtsa.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 4 Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: • The name and address of the person who paid for the repair • The Vehicle Identification Number (VIN) of the vehicle that was repaired • What problem occurred, what repair was done, when the repair was done • Who repaired the vehicle • The total cost of the repair expense that is being claimed • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Truck North America LLC dealer. Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter. Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 5 Work Instructions Subject: FCCC Stalk Switch Right Shifter Stalk Switch Right Shifter—Inspection and Replacement 1. Inspect the base label (Form WAR259) for a campaign completion sticker for FL961 (Form WAR260). If a sticker is present for FL961, no work is needed. If there is no sticker, proceed with the steps below. 2. Park the vehicle on a level surface, shut down the engine, and apply the parking brakes. Chock the tires. 3. Follow the substeps to inspect if the shifter is functioning properly. 3.1 Move the shifter from Park to Drive; ensure the dash indicator shows ‘D.’ 3.2 Move the shifter from Drive to Neutral; ensure the dash indicator shows ‘N.’ 3.3 Move the shifter from Neutral to Reverse; ensure the dash indicator shows ‘R.’ 3.4 Move the shifter from Reverse to Park; ensure the dash indicator shows ‘P.’ 3.5 Move the shifter from Park to Reverse; ensure the dash indicator shows ‘R.’ Does the instrument cluster show the correct indications? YES → The shifter is good, and no replacement is required. Go to step 15. NO → Shifter replacement is required. Go to step 4. 4. Remove the three fasteners that attach the upper steering column cover to the steering column. See Fig. 1. Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 6 Models Affected: Specific model years 2021- 2022 FCCC MT50e walk-in vans, manufactured November 5, 2020, through April11, 2022. 01/27/2023 f462497 1 2 1. Upper Steering Column Cover 2. Mounting Fasteners Fig. 1, Upper Steering Column Cover Removal NOTE: Inventory is limited. Please do not order part unless vehicle fails inspection. IMPORTANT: The two upper fasteners on the lower steering column cover differ from the two lower fasteners. Make a note of the location of the fasteners for reassembly. 5. Remove the four fasteners from the lower steering column cover. See Fig. 2. Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 7 6. Remove the zip tie that holds the harness on the underside of the shifter assembly in place. 7. Disconnect the harness from the shifter. 01/27/2023 f462498 1 2 3 1. Lower Steering Column Cover 2. Upper Fastener Mounting Location 3. Lower Fastener Mounting Location Fig. 2, Lower Steering Column Cover Removal 8. Remove the two fasteners that hold the shifter stalk switch in place. See Fig. 3. 01/27/2023 f462499 2 1 1. Right-Hand Stalk Switch 2. Mounting Fasteners Fig. 3, New Shifter Installation 9. Install the new shifter (06-87751-008), and tighten the fasteners hand-tight. Tighten the fasteners 36 lbf·in (407 N·cm). For detailed instructions, see Drawing D66-24366-000. Daimler Truck North America LLC Recall Campaign February 2023 FL961AB NHTSA #22V-914 Page 8 10. Use a zip tie to secure the harness to the bottom of the shifter stalk, as shown in Fig. 4. For detailed instructions, see Drawing D66-21611. 11. Connect the harness to the shifter. 12. Install the lower steering column cover. Tighten the two upper fasteners 13 lbf·in (147 N·cm). Tighten the two lower fasteners 30 lbf·in (339 N·cm). See Fig. 2. 13. Install the upper steering column cover. Tighten the three fasteners 13 lbf·in (147 N·cm). 14. Repeat the substeps 3.1 through 3.5 to verify the shifter functions properly. 15. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL961 (Form WAR260), indicating this work has been completed. 01/27/2023 f462500 1 2 1. Right-Hand Stalk Switch 2. Zip Tie Fig. 4, Securing the Harness
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-914 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : APR 07, 2023 NHTSA Recall No. : 22V-914 Manufacturer Recall No. : FL-961 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 23 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 FCCC MT50e Walk-In Van Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA discovered a potential for noncompliance with FMVSS 102 in certain Freightliner Custom Chassis MT50e model electric walk-in vans are equipped with a certain rotary knob managing transmission shift position functionality. This rotary knob was not used in vehicle production, so no new vehicles are affected; the affected knob was only used in repairing a prior defect under recall FL934. A software failure, that is immediately found on the Stalk Switch, Right rotary shifter upon first installation and use, produces the following effect: if the stalk is positioned in the “P” position, the value of reverse is broadcasted putting the truck and cluster in reverse; if the stalk is positioned in the “R” position, the value of neutral is broadcasted putting the truck in Neutral. Out of abundance of caution, DTNA elected to recall a group of MT50e units that had the Stalk Switch Right, rotary shifter replaced within the remedy of FL934. Separately, DTNA is sequestering all affected parts and, if any got into the aftermarket, complementing the vehicle recall with a parallel parts recall. Basis for Determination of the Recall Population: At the current time, MT50e electric walk-in vans built from November 5, 2020 to April 11, 2022 that have received the remedy to recall FL934 are included in the recall population. Production Dates : NOV 05, 2020 – APR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-914 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : MT50e electric walk-in vans are equipped with a rotary DNRP selector. FCCC Engineering conducted testing on a part determined to have failed at first use from a dealer and bodybuilder. The stalk switch in testing produced a mismatch between the Shifter Indicator and the Gear of the Truck and Display. This is a noncompliance with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including … the position selected, shall be displayed in view of the driver” under certain conditions. FMVSS 1 : NR FMVSS 2 : 102 – Trans shift lever seq/starter interlock/trans braking effect Description of the Safety Risk : Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and potentially a crash. Description of the Cause : NR Identification of Any Warning that can Occur : As the defect will only occur while a vehicle is being repaired, a cautious technician or driver may notice a disagreement between the cluster display and the gear selection and, presuming the normal procedure to chock wheels of a vehicle being repaired, will likely notice no more than the vehicle struggling against the chock blocks. Involved Components : Component Name 1 : Stalk Switch Right Shifter Component Description : Stalk Switch Right Shifter with Park Position Component Part Number : DTNA: 06-87751-008 BCS: 17045623-01 Supplier Identification : Component Manufacturer Name : BCS Automotive Interface Solutions GmbH Address : Industriestr. 2-8 Radolfzell Foreign States 78315 Country : Germany Chronology : On December 1, 2022, a DTNA employee stationed at a bodybuilder found two stalk switches potentially Part 573 Safety Recall Report 22V-914 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 reporting incorrectly on vehicles not whose construction was not yet complete and which therefore were not yet delivered to the final customer. At or about that time, the DTNA CST contacted FCCC Engineering and installed replacement parts on the vehicle. Following this DTNA, through its subsidiary, FCCC arranged to have parts tested at FCCC’s Engineering Validation Center. On December 5, DTNA determined there was a defect. Subsequently, on or about December 5, 2022, FCCC engineering alerted Quality of the defect discovered at the bodybuilder and confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102. There were no warranty claims nor any other sources of information about this issue other than the DTNA employee’s report regarding the vehicles under construction. Description of Remedy : Description of Remedy Program : Daimler Truck North America authorized service facilities will inspect the stalk switch right shifter and replace as necessary. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : FEB 06, 2023 – FEB 06, 2023 Planned Owner Notification Date : FEB 06, 2023 – FEB 06, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-914 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : JAN 20, 2023 NHTSA Recall No. : 22V-914 Manufacturer Recall No. : FL-961 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 23 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 FCCC MT50e Walk-In Van Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA discovered a potential for noncompliance with FMVSS 102 in certain Freightliner Custom Chassis MT50e model electric walk-in vans are equipped with a certain rotary knob managing transmission shift position functionality. This rotary knob was not used in vehicle production, so no new vehicles are affected; the affected knob was only used in repairing a prior defect under recall FL934. A software failure, that is immediately found on the Stalk Switch, Right rotary shifter upon first installation and use, produces the following effect: if the stalk is positioned in the “P” position, the value of reverse is broadcasted putting the truck and cluster in reverse; if the stalk is positioned in the “R” position, the value of neutral is broadcasted putting the truck in Neutral. Out of abundance of caution, DTNA elected to recall a group of MT50e units that had the Stalk Switch Right, rotary shifter replaced within the remedy of FL934. Separately, DTNA is sequestering all affected parts and, if any got into the aftermarket, complementing the vehicle recall with a parallel parts recall. Basis for Determination of the Recall Population: At the current time, MT50e electric walk-in vans built from November 5, 2020 to April 11, 2022 that have received the remedy to recall FL934 are included in the recall population. Production Dates : NOV 05, 2020 – APR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-914 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : MT50e electric walk-in vans are equipped with a rotary DNRP selector. FCCC Engineering conducted testing on a part determined to have failed at first use from a dealer and bodybuilder. The stalk switch in testing produced a mismatch between the Shifter Indicator and the Gear of the Truck and Display. This is a noncompliance with FMVSS 102 S3.1.4, which requires that “identification of shift positions, including … the position selected, shall be displayed in view of the driver” under certain conditions. FMVSS 1 : NR FMVSS 2 : 102 – Trans shift lever seq/starter interlock/trans braking effect Description of the Safety Risk : Non-compliance and the incorrect indication of transmission selection could result in an unintended shift into reverse and potentially a crash. Description of the Cause : NR Identification of Any Warning that can Occur : As the defect will only occur while a vehicle is being repaired, a cautious technician or driver may notice a disagreement between the cluster display and the gear selection and, presuming the normal procedure to chock wheels of a vehicle being repaired, will likely notice no more than the vehicle struggling against the chock blocks. Involved Components : Component Name 1 : Stalk Switch Right Shifter Component Description : Stalk Switch Right Shifter with Park Position Component Part Number : DTNA: 06-87751-008 BCS: 17045623-01 Supplier Identification : Component Manufacturer Name : BCS Automotive Interface Solutions GmbH Address : Industriestr. 2-8 Radolfzell Foreign States 78315 Country : Germany Chronology : On December 5, 2022, FCCC engineering alerted Quality of a defect discovered at the bodybuilder and Part 573 Safety Recall Report 22V-914 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 confirmed to be a supplier software defect during testing. DTNA, through its subsidiary FCCC, immediately began an investigation. December 9, 2022 out of an abundance of caution, DTNA decided to conduct a voluntary recall on MT50e walk-in vans based on the potential for a noncompliance with FMVSS 102. Description of Remedy : Description of Remedy Program : Inspection and repair of the Stalk Switch Right Shifter, if required, will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : FEB 06, 2023 – FEB 06, 2023 Planned Owner Notification Date : FEB 06, 2023 – FEB 06, 2023 * NR – Not Reported
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