November 29, 2022 NHTSA CAMPAIGN NUMBER: 22E097000
The wheel separating from the rim can cause a loss of control, increasing the risk of a crash.
NHTSA Campaign Number: 22E097
Manufacturer MW Company LLC
MW Company LLC (MW) is recalling certain WELD off Road Wheels, size 17″x9″, +0, 8 lugs CRUX part numbers: W12079017500, W12079018500, W12079082500, W11979017500, W11979018500, and W11979082500. The wheels may crack, causing the wheel to separate from the rim.
Retailers will replace wheels, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact MW customer service at 1-800-788-9353.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
URGENT: RECALL NOTICE
August 25, 2022
Dear WELD Off Road Customer,
Our records indicate that you purchased a WELD Off Road Wheel 17” 8 lugs CRUX Product No. W12079017500 or W12079018500 or W12079082500 or W11979017500 or W11979018500 or W11979082500 between December 2021 and today.
We have learned of an incident in which it was claimed that the product failed. We have immediately undertaken an investigation to determine the cause of this reported incident.
OUT OF AN ABUNDANCE OF CAUTION, WE URGENTLY ASK YOU REMOVE THE UNITS FROM YOUR
VEHICLE AS SOON AS POSSIBLE AND IMMEDIATELY RETURN IT TO YOUR PLACE OF PURCHASE. DO NOT CONTINUE TO USE THE PRODUCT. WE ALSO URGENTLY REQUEST RETAILERS TO IMMEDIATELY CEASE SELLING THE PRODUCT.
If you have any questions or concerns, please feel free to contact our Customer Support Team via telephone at 1-800-788-9353 or via e-mail email@example.com or via mail at Weld Off Road, 6600 Stadium Drive, Kansas City, Mo,64129.
We sincerely apologize for any resulting inconvenience. You are a valued WELD customer and we take this opportunity to thank you for your loyalty. Sincerely,
WELD Off Road
IMPORTANT VOLUNTARY SAFETY RECALL NOTICE
For Distributors and Retailers
Release Date: August 25, 2022
Release Number: 001
Name of Products: MW Co. WELD Off Road 17×9, + 0, 8 lugs Crux Wheels Product No. W12079017500 or W12079018500 or W12079082500 or W11979017500 or W11979018500 or W11979082500 purchased between December 2021 and the Release Date.
Description of defect or noncompliance: We have learned of an event in which it was claimed that the WELD Off Road 17×9, + 0, 8 lugs Crux Wheels failed. As we took safety very seriously we run different test on this wheel model and size and we concluded that these wheels may be susceptible to cracking.
Evaluation of the risk to motor vehicle safety:
If a wheel crack remains undetected, it could eventually lead to separation of the wheel from the rim, which could potentially cause a loss of vehicle control. The separated components may also damage the adjacent wheel end, suspension or body panel components and result in hazardous road debris. To date, there have been no reports of accidents, injuries, or fatalities related to this condition, and only minor property damage (i.e., damage to the wheel end and adjacent components) has been reported in connection with this issue.
Remedy: Replace or Refund
Distributors and retailers should immediately quarantine the products, cease sales, and return the wheels to MW Co. Distributors. Contact MW Co. at 1-888-576 9638 to arrange the return of the wheels. Retailers should also notify MW Co. of the customer list. To the extent that a customer list is not provided to us, distributors and retailers should send the customer recall announcement to the customer.
Remedy will be available as of December 2022 with modified wheels with same design and fitment.
Advisory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Consumer Contact: WELD Off Road at 1-800-788-9353 from 8 a.m. to 5 p.m. ET Monday through Friday, or via e-mail firstname.lastname@example.org, or via mail at Weld Off Road, 6600 Stadium Drive, Kansas City, MO, 64129, for more information.
MW Company LLC
Weld Off Road
6600 Stadium Drive
Kansas City, MO, 64129
September 28, 2022
Re: Important Safety Recall of MW Co. 17×9, + 0, 8 lugs Crux Wheels W12079017500; W12079018500; W12079082500; W11979017500; W11979018500; W11979082500.
To: All MW Co. Retailers,
MW Company LLC (“MW Co.”) has learned of an incident in which it was claimed that our product, the WELD Off Road Wheel 17″x9″, 8 lugs, CRUX failed. We have immediately undertaken an investigation to determine the cause of this reported incident. Our records show that between December 2021 and today, you may have sold our WELD Off Road Wheel 17″x9″, 8 lugs CRUX Product No. W12079017500 or W12079018500 or W12079082500 or W11979017500 or W11979018500 or W11979082500.
These wheels may be susceptible to cracking. If a wheel crack remains undetected, it could eventually lead to separation of the wheel from the rim. Out of an abundance of caution, we urgently ask that you cease selling the products listed above. Please quarantine all products in your possession and contact us so we can arrange shipment back to us. We would like to offer your customers who purchased these products a refund or replacement. These products will be recalled for replacement by the servicing dealers and retailers using new inventory provided by MW Co. These replacements will be without charge to the consumer. In addition, the National Traffic and Motor Vehicle Safety Act, as amended, provides that each product which is subject to a recall campaign of this type must be adequately replaced or refunded within a reasonable time not exceeding 60 days after the owner’s first tender to remedy the issue.
To facilitate this recall process, kindly send us a customer list. To the extent that a customer list is not provided to us, please send the enclosed customer recall announcement to your customers, and confirm the date you have mailed or emailed the notice. Please also post the enclosed at your establishment where the consumers can see it.
The safety of our consumers is our number one priority, followed closely by your and our reputation. Therefore, we are taking the most conservative and aggressive approach to protect those priorities. We thank you in advance for your cooperation as we swiftly execute this market removal.
If there are any questions regarding this recall, please contact Customer Support Team via telephone at 1-800788-9353 or via e-mail email@example.com or via mail at Weld Off Road, 6600 Stadium Drive, Kansas City, Mo 64129.
Chief Commercial Officer
On August 23, 2022, MW received one consumer complaint which claimed that in one event, the WELD Off Road Wheel 17″ 8 lugs CRUX failed due to cracking. The report indicated no accidents, injuries, fatalities, or warranty claims. There have been no other reports claiming that the WELD Off Road Wheel 17″ 8 lugs CRUX failed due to cracking. To date, there have been no reports of accidents, injuries, or fatalities related to these wheels. Only minor property damage (i.e., damage to the wheel end and adjacent components) has been reported in connection with this issue.
On August 29, 2022, MW engineers and third-party labs conducted Dynamic Radial Fatigue and Dynamic Cornering Fatigue tests per SAE J2530 Aftermarket Wheel Performance Requirements testing of this wheel model and size in inventory. In an abundance of caution, MW notified customers and retailers prior to this report on August 25th, August 29th, and September 28th.
These early notifications allowed MW to pull these products from the market to give MW time to conduct testing and make a determination without putting other customers at risk. MW tested the inventory and corresponded with the manufacturer for testing and review of the initial case. The test results were released on October 3, 2022, and showed that the wheels were susceptible to cracking, especially when used with tires having larger outer diameters.
MW considered that wheel cracks, if left undetected, could eventually lead to separation of the wheel from the rim, which could potentially cause a loss of vehicle control. Based on these tests and in an abundance of caution, MW determined on October 3, 2022, that a defect which relates to motor vehicle safety exists in the wheels listed in this report.
1 Affected Product
|BRAND||PART NO.||PRODUCTION DATES|
|MW COMPANY||CRUX LUGS|
7 Associated Documents
Defect Notice 573 ReportRCLRPT-22E097-5452
Recall 573 Report – 12/2/2022RCLRPT-22E097-7919
Manufacturer Notices(to Dealers,etc)RCMN-22E097-7296
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)RCMN-22E097-3851
Manufacturer Notices(to Dealers,etc)RCMN-22E097-2061
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