DS Corp, doing business as Crossroads RV, is recalling certain model year 2015 Crossroads Z1 trailers manufactured June 26, 2014, to January 14, 2015. The affected toyhauler trailers have front loading ramps that state a maximum load capacity of 700 pounds when the actual maximum load capacity is 500 pounds.
Crossroads RV will notify owners, and supply with them with corrected load capacity labels to place over the existing labels, free of charge. The recall began February 3, 2015. Owners may contact Crossroads RV at 1-855-886-7496. Crossroads RV's number for this recall is 35.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
Service Bulletin:#XX Date: February 2, 2015
This Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and the Canadian Motor Vehicle Safety Act.
Crossroads has decided that certain Z-1 travel trailers were built with the incorrect labels on the front loading ramps which indicate the maximum weight allowed on the loading ramps. The incorrect label that was placed on the ramps indicated a maximum weight rating of 700 lbs. but the correct value should be 500 lbs. Other trailer models manufactured by Crossroads during this time period are not included in this recall.
The remedy is to place the supplied labels directly over the existing labels on the ramps.
Please Use the Following Operation Code # in your Pre Authorization Request to Complete this Update:
Operation Code # 7501443B - 0.1 hours to complete this Notice.
If you have questions concerning this recall, please contact the Crossroads Warranty/Service Department by mail at Crossroads RV Inc., P.O. BOX 40,Topeka, IN 46571, by email at ‘[email protected]’, or by phone at 855-226-7496.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Re: NHTSA Recall No. 15V-
Transport Canada No. 2015-
SAFETY RECALL NOTICE
Safety Recall: 15V-035
February 4, 2015
IMPORTANT SAFETY RECALL
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. CrossRoads RV (CrossRoads) has decided that a defect which relates to motor vehicle safety exists in certain model 2015 Z-1 travel trailers. As a result, CrossRoads is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
|Reason for this recall||It has been decided that certain Z-1 travel trailers were built with the incorrect label on the front loading ramps which indicates the maximum weight allowed on the loading ramps. The incorrect labels indicated a maximum weight rating of 700 lbs. but the correct value should be 500 lbs.|
|What we will do||CrossRoads has enclosed the corrected labels to remedy the situation.|
|What we need you to do||At your earliest convenienec, apply the new cargo loading labels directly over top of the existing labels on your trailer. If you have questions concerning this recall or if you need any assistance, please contact the CrossRoads Warranty/Service Department by mail at Crossroads RV Inc., P.O. BOX 40, Topeka, IN 46571, by email at ‘email@example.com’, or by phone at 855-226-7496.|
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from CrossRoads by contacting the CrossRoads Warranty/Service Department.
If after contacting CrossRoads Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Alicia Dunafin Warranty Manager
cc: National Highway Traffic Safety Administration (NHTSA)