Incorrect Rear Tire Size on Label – 2020-2023 Newmar Super Star Motorhomes

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October 7, 2022 NHTSA CAMPAIGN NUMBER: 22V749000

Incorrect Rear Tire Size on Label/FMVSS 120

Incorrect tire size information could lead to an incorrect tire being installed, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V749

Manufacturer Newmar Corporation

Components EQUIPMENT

Potential Number of Units Affected 176

 

Summary

Newmar Corporation (Newmar) is recalling certain 2020-2023 Super Star motorhomes. The Federal Certification label may indicate the incorrect tire size information for the rear tires. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard number 120, “Wheels and Rims-Other Than Passenger Cars.”

 

Remedy

Newmar will provide new labels, free of charge. Owner notification letters were mailed on November 17, 2022. Owners may contact Newmar’s customer service at 1-800-731-8300.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

REASON FOR THIS RECALL

Newmar Corporation has decided that certain 2020-2023 Newmar Super Star Class C Motorhomes fail to conform to Federal Motor Vehicle Safety Standards, No. 120, “Wheels and Rims-Other Than Passenger Cars.” The federal tag label lists the incorrect rear tire size. As a result, when the tires are replaced, the wrong tires could be installed. This could lead to poor handling and/or a tire failure.  

These motorhomes require immediate service.  Continued use poses a potential safety hazard.

 

The Safety Risk

Poor handling or a tire failure could cause a loss of control and increase the risk of a crash.

 

WHAT WE WILL DO

Newmar Corp. will mail a new compliance label to each owner with work instructions on how to replace existing label with the new label. If you would like help to install it, you can contact an authorized Newmar service facility to have it installed free of charge. The service center will let the owner know when they contact them an estimated time for completion of installing new label.

 

WHAT YOU NEED TO DO

As this defect does affect motor vehicle safety, it is recommended that you call Newmar service department immediately if you would like assistance with the new label at 1-800-731-8300.  An associate will assist you in making an appointment to have this new label installed.

Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this notice to the lessee within ten days.

 

If you have had the repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy.  For additional information, contact Newmar Corporation at:

Service Department
Newmar Corporation
355 N Delaware St
Nappanee, IN  46550-0030

 

Newmar dealers are best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible.  HOWEVER, if you take your vehicle to your dealer on the scheduled date and this condition is not remedied on that date or within five days; please contact the Newmar Corporation Customer Service Department at 1-800-731-8300.

You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

If you no longer own this vehicle, please furnish us the complete name, phone number, e-mail and physical address of the person or dealership you sold or traded your vehicle to.  Thank you for your cooperation.

Your safety and satisfaction with your Newmar product is important to us and we regret any inconvenience to you. Sincerely,

Newmar Corporation

 


Chronology :

Newmar Corporation is reporting this recall following the discovery of the incorrect rear tire size printing on our federal tag label by production when they were asked to re-print a label for a unit on 8/25/22. Production then checked a label for a motorhome going through production at that time and the label also printed the incorrect rear tire size. Newmar IT department was notified of the problem on 8/25/22 and after looking into the issue it was discovered that all the information in our Engineering specifications called out the correct size for the rear tire but the program pulling the information from the Engineering specification was not printing it correctly on the label.

Production was asked on 9/6/22 to print some sample labels from different Super Star unit numbers and each label printed showed the incorrect rear tire size. After going back in the Engineering history for the Super Star product it was discovered that a Engineering Change Order was done on 4/2/2019 which changed the rear tire size to be different from the front tire size on the Super Star product and from that point forward the label was printing the incorrect information.

Newmar IT department was able to identify the printing error and the problem was corrected on 9/13/22 with every label since that time for the Super Star product printing the rear tire size correctly.

All of this information was presented to the Safety Committee on 10/5/2022 and at that time it was decided to file a recall for this issue.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
NEWMAR SUPER STAR 2020-2023

 


11 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-22V749-4889.PDF 213.993KB

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Recall Acknowledgement

RCAK-22V749-7334.pdf 645.895KB

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Recall 573 Report- 11/18/2022

RCLRPT-22V749-3672.PDF 214.101KB

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Recall 573 Report- 11/18/2022

RCLRPT-22V749-9401.PDF 214.1KB

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Recall Quarterly Report #1, 2022-4

RCLQRT-22V749-8228.PDF 211.121KB

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Owner Notification Letter(Part 577)

RCONL-22V749-8973.pdf 236.508KB

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573 Report Cover Letter Incorrect Tire Size Printed

RMISC-22V749-5606.pdf 176.055KB

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573 Defect Information Report – Nov 2022

RMISC-22V749-0283.pdf 219.483KB

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573 Main Body Incorrect Tire Size Printed

RMISC-22V749-7302.pdf 219.079KB

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Recall Quarterly Report #2, 2023-1

RCLQRT-22V749-9826.PDF 211.221KB

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Recall Quarterly Report #3, 2023-2

RCLQRT-22V749-2621.PDF 211.304KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V749&docType=RCL

 


 

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Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API

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