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October 7, 2022 NHTSA CAMPAIGN NUMBER: 22V754000
Transmission Shifter Cable May Contact Exhaust
A melted outer coating may increase the risk of a fire. A damaged cable may prevent the transmission from shifting, increasing the risk of a crash.
NHTSA Campaign Number: 22V754
Manufacturer Shyft Group
Components POWER TRAIN
Potential Number of Units Affected 451
Summary
Shyft Group is recalling certain 2022 Utilimaster Walk-In vans. The transmission shifter cable may contact the exhaust manifold, causing the outer coating to melt and damaging the cable.
Remedy
Shyft Group will reroute and secure the transmission shifter cable, free of charge. Owner notification letters were mailed on November 7, 2022. Owners may contact Shyft Group’s customer service at 1-800-237-7806. Shyft Group’s number for this recall is 22-11.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
November 7, 2022
IMPORTANT SAFETY RECALL – 22V-754
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Utilimaster, a brand of The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety may exist in certain 2022 Walk-in Vans.
What is the Defect?
The transmission shifter cable may rest against the engine’s exhaust manifold.
What is the Safety Risk?
The transmission shifter cable outer coating may melt and allow the allow chafing of the main cable. This could increase the risk of a fire or the inability to shift the transmission which could increase the risk of a crash.
What is the Warning?
Melting of the transmission shifter cable coating could occur without warning.
What is the Remedy?
The transmission shifter cable will be inspected for proper securement and damage. If not properly secured, the cable will be secured and if damaged, the cable will be replaced. The inspection and repair is expected take approximately 0.25 hours and will be done at no charge.
What You Should Do:
Call Utilimaster, a Shyft Group Brand, at 1- 800-237-7806 or email your company name, shipping address and the VIN of the affected unit(s) to FVSWarranty@utilimaster.com to coordinate having your vehicle inspected.
Leased Vehicles:
The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.
Reimbursement:
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Utilimaster at 1-800-237-7806.
Reply Card:
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle.
If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Utilimaster at 1-800-237-7806. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge.
We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.
Sincerely –
Utilimaster Warranty
The Shyft Group USA, Inc.
Chronology :
On, or before, 10/7/2022 Shyft acknowledged two customer complaints involving the condition where the shifter could not shift into gear due to melting.
On 10/7/2022 Shyft made the determination that a safety related defect could exists in the affected units. However, Shyft later learned that these vehicles are likely still in our possession and this recall was filed in an over abundance of caution.
Vehicles subject to this recall were still in our possession and were remedied prior to release. Shyft us unaware of any accidents or injuries related to this matter.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
UTILIMASTER | WALK-IN VAN | 2022 |
8 Associated Documents
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-22V754-3117.PDF 212.649KB
Owner Notification Letter(Part 577)
RCONL-22V754-2684.pdf 173.44KB
Recall 573 Report-Amendment 1 – 04/25/2023
RCLRPT-22V754-3142.PDF 213.489KB
Recall 573 Report-Amendment 2 – 05/14/2023
RCLRPT-22V754-6283.PDF 213.554KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V754-3997.PDF 211.299KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V754-5445.PDF 211.299KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V754-4618.PDF 211.299KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V754&docType=RCL
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SEOCONTENT-START
The Shyft Group USA, Inc. November 7, 2022 IMPORTANT SAFETY RECALL – 22V-754 This notice applies to the vehicle identification number in the label below. Dear Valued Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Utilimaster, a brand of The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety may exist in certain 2022 Walk-in Vans. What is the Defect? The transmission shifter cable may rest against the engine’s exhaust manifold. What is the Safety Risk? The transmission shifter cable outer coating may melt and allow the allow chafing of the main cable. This could increase the risk of a fire or the inability to shift the transmission which could increase the risk of a crash. What is the Warning? Melting of the transmission shifter cable coating could occur without warning. What is the Remedy? The transmission shifter cable will be inspected for proper securement and damage. If not properly secured, the cable will be secured and if damaged, the cable will be replaced. The inspection and repair is expected take approximately 0.25 hours and will be done at no charge. The Shyft Group USA, Inc. What You Should Do: Call Utilimaster, a Shyft Group Brand, at 1- 800-237-7806 or email your company name, shipping address and the VIN of the affected unit(s) to FVSWarranty@utilimaster.com to coordinate having your vehicle inspected. Leased Vehicles: The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications. Reimbursement: If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Utilimaster at 1-800-237-7806. Reply Card: Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle. If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Utilimaster at 1-800-237-7806. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge. We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us. Sincerely – Utilimaster Warranty
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-754 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Shyft Group Submission Date : MAY 14, 2023 NHTSA Recall No. : 22V-754 Manufacturer Recall No. : 22-11 Manufacturer Information : Manufacturer Name : Shyft Group Address : 1541 Reynolds Road Charlotte MI 48813 Company phone : 517-543-6400 Population : Number of potentially involved : 451 Estimated percentage with defect : 14 % Vehicle Information : Vehicle 1 : 2022-2022 Utilimaster Walk-In Vans Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : The basis of this recall is limited to a specific production run under a specific customer specification. These vehicles were modified by UTM. The component affected is going to be supplied by the OEM and we may not have part numbers to provide as a distinguishing characteristic. Production Dates : JAN 04, 2022 – OCT 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The transmission shifter cable may rest against the engine’s exhaust manifold. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The transmission shifter cable outer coating may melt and allow the allow chafing of the main cable. This could increase the risk of a fire or the inability to shift the transmission which could increase the risk of a crash. Description of the Cause : Engineering did not assess this element of failure during the dFMEA exercise. Identification of Any Warning that can Occur : Melting of the transmission shifter cable coating could occur without warning. Involved Components : Part 573 Safety Recall Report 22V-754 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Transmission Shifter Cable Component Description : Cable to shift transmission into gear Component Part Number : OE Supplied. Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On, or before, 10/7/2022 Shyft acknowledged two customer complaints involving the condition where the shifter could not shift into gear due to melting. On 10/7/2022 Shyft made the determination that a safety related defect could exists in the affected units. However, Shyft later learned that these vehicles are likely still in our possession and this recall was filed in an over abundance of caution. Vehicles subject to this recall were still in our possession and were remedied prior to release. Shyft us unaware of any accidents or injuries related to this matter. Description of Remedy : Description of Remedy Program : For vehicles subject to this recall, they will be inspected to ensure the transmission shifter cable is secured away from the exhaust manifold. All vehicles subject to this recall are within their respective warranty period and any failures would have been covered under the vehicle’s warranty. How Remedy Component Differs from Recalled Component : The remedied vehicles will have the transmission shifter cable secured away from the exhaust manifold by way of clamps. Identify How/When Recall Condition was Corrected in Production : The recall was remedied in production on, or before, 10/7/2022 Recall Schedule : Description of Recall Schedule : SHYFT DOES NOT HAVE DEALERS FOR THIS PRODUCT AND THEREFORE NO DEALER NOTICE WILL BE ISSUED. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : OCT 28, 2022 – OCT 28, 2022 Part 573 Safety Recall Report 22V-754 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-754 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Shyft Group Submission Date : APR 25, 2023 NHTSA Recall No. : 22V-754 Manufacturer Recall No. : 22-11 Manufacturer Information : Manufacturer Name : Shyft Group Address : 1541 Reynolds Road Charlotte MI 48813 Company phone : 517-543-6400 Population : Number of potentially involved : 451 Estimated percentage with defect : 14 % Vehicle Information : Vehicle 1 : 2022-2022 Utilimaster Walk-In Vans Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : The basis of this recall is limited to a specific production run under a specific customer specification. These vehicles were modified by UTM. The component affected is going to be supplied by the OEM and we may not have part numbers to provide as a distinguishing characteristic. Production Dates : JAN 04, 2022 – OCT 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The transmission shifter cable may rest against the engine’s exhaust manifold. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The transmission shifter cable outer coating may melt and allow the allow chafing of the main cable. This could increase the risk of a fire or the inability to shift the transmission which could increase the risk of a crash. Description of the Cause : Engineering did not assess this element of failure during the dFMEA exercise. Identification of Any Warning that can Occur : Melting of the transmission shifter cable coating could occur without warning. Involved Components : Part 573 Safety Recall Report 22V-754 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On, or before, 10/7/2022 Shyft acknowledged two customer complaints involving the condition where the shifter could not shift into gear due to melting. On 10/7/2022 Shyft made the determination that a safety related defect could exists in the affected units. However, Shyft later learned that these vehicles are likely still in our possession and this recall was filed in an over abundance of caution. Vehicles subject to this recall were still in our possession and were remedied prior to release. Description of Remedy : Description of Remedy Program : For vehicles subject to this recall, they will be inspected to ensure the transmission shifter cable is secured away from the exhaust manifold. All vehicles subject to this recall are within their respective warranty period and any failures would have been covered under the vehicle’s warranty. How Remedy Component Differs from Recalled Component : The remedied vehicles will have the transmission shifter cable secured away from the exhaust manifold by way of clamps. Identify How/When Recall Condition was Corrected in Production : The recall was remedied in production on, or before, 10/7/2022 Recall Schedule : Description of Recall Schedule : SHYFT DOES NOT HAVE DEALERS FOR THIS PRODUCT AND THEREFORE NO DEALER NOTICE WILL BE ISSUED. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : OCT 28, 2022 – OCT 28, 2022 Part 573 Safety Recall Report 22V-754 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-754 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Shyft Group Submission Date : OCT 07, 2022 NHTSA Recall No. : 22V-754 Manufacturer Recall No. : 22-11 Manufacturer Information : Manufacturer Name : Shyft Group Address : 1541 Reynolds Road Charlotte MI 48813 Company phone : 517-543-6400 Population : Number of potentially involved : 451 Estimated percentage with defect : 14 % Vehicle Information : Vehicle 1 : 2022-2022 Utilimaster Walk-In Vans Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : The basis of this recall is limited to a specific production run under a specific customer specification. Production Dates : JAN 04, 2022 – OCT 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The transmission shifter cable may rest against the engine’s exhaust manifold. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The transmission shifter cable outer coating may melt and allow the allow chafing of the main cable. This could increase the risk of a fire or the inability to shift the transmission which could increase the risk of a crash. Description of the Cause : Pending Identification of Any Warning that can Occur : Melting of the transmission shifter cable coating could occur without warning. Involved Components : Part 573 Safety Recall Report 22V-754 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Pending Description of Remedy : Description of Remedy Program : For vehicles subject to this recall, they will be inspected to ensure the transmission shifter cable is secured away from the exhaust manifold. All vehicles subject to this recall are within their respective warranty period and any failures would have been covered under the vehicle’s warranty. How Remedy Component Differs from Recalled Component : The remedied vehicles will have the transmission shifter cable secured away from the exhaust manifold by way of clamps. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : SHYFT DOES NOT HAVE DEALERS FOR THIS PRODUCT AND THEREFORE NO DEALER NOTICE WILL BE ISSUED. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : OCT 28, 2022 – OCT 28, 2022 * NR – Not Reported
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