Incorrectly Routed Refrigerator LP Gas Line – 2022-2023 Jayco White Hawk Travel Trailers

August 31, 2022 NHTSA CAMPAIGN NUMBER: 22V659000

Incorrectly Routed Refrigerator LP Gas Line

In the event of a gas leak, gas can build up inside the concealed area, increasing the risk of a fire.

 

NHTSA Campaign Number: 22V659

Manufacturer Jayco, Inc.

Components EQUIPMENT

Potential Number of Units Affected 45

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2022-2023 White Hawk travel trailers. The refrigerator LP gas line may have been improperly routed and concealed in the underbelly of the trailer.

 

Remedy

Dealers will reroute the refrigerator LP gas line, free of charge. Owner notification letters were mailed September 21, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco’s number for this recall is 9901579.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Refrigerator LP Gas Line Routing

Bulletin Type: Recall Publication Date: September 2022
Bulletin #(s): 22V-659 US

2022-491 Canada

Make(s): Jayco
Job Code(s): 9901579 Model(s): White Hawk
Flat Rate(s): 9901579A .10 Inspection

9901579B .50 Inspection and

Repair

Model Year(s): 2022-2023

 

Incident: Refrigerator LP gas line routed inside underbelly
Affected Units: Certain 2022-2023 Jayco White Hawk
Parts List: Shop Supplies:

P-clamp and Zip ties

Sealant

Spray Foam   

Misc. Tools & Supplies: Wrenches and Screw gun
Parts Return Information: N/A

 

REFRIGERATOR LP GAS LINE INSPECTION

1. Verify the LP gas line running from the door side LP manifold to the refrigerator is visible outside of the underbelly. Please follow the repair instructions if the LP gas line is not visible. Figure 1 shows the correct routing of the LP gas line.

 

REFRIGERATOR LP GAS LINE REPAIR INSTRUCTIONS

 

1. Begin by shutting off any gas supply coming to the manifold.

2. Remove refrigerator vent on the off door side slideout.

3. Disconnect gas line from refrigerator while using two wrenches. (Figure 2)

a. Note: It is important not to damage connection point when disconnecting.

4. Push gas line through side panel of refrigerator cabinet. (Figure 3)

 

5. Locate the wire/gas line brace underneath the slideout. (Figure 4)

6. Remove p-clamp and cut zip ties attaching the wires and gas line to the wire brace. (Figure 5)

 

7. Pull gas line back down through slideout floor where p-clamp was previously located.

8. Remove gas line from slideout wire brace.

9. Push gas line back through the I-beam of the main frame.

10. Locate LP manifold on the off door side of the unit. (Figure 6)

11. Pull refrigerator gas line back to the LP manifold.

12. Reseal hole where gas line was located with black spray foam.

13. Staying below the underbelly, run gas line back to the off door side of the unit.

14. Attach gas line using p-clamps to the cross members of the frame. (Figure 7)

15. Re-attach gas lines to slideout wire brace using zip ties, and p-clamps. (Figure 8)

 

16. Run gas line back up through slideout floor.

17. Run gas line back through refrigerator panel. (Figure 9)

18. Re-connect gas line to refrigerator fitting. (Figure 10)

 

19. Reseal all areas that were previously sealed.

20. Re-attach refrigerator vent.

 

Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law.
903 South Main Street  •  P.O. Box 460  •  Middlebury, IN 46540

 


Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2022-2023 White Hawk travel trailers.

 

Reason for this recall

The refrigerator LP gas line may have been improperly routed and concealed in the underbelly of the trailer. In the event of a gas leak, gas can build up inside the concealed area, increasing the risk of a fire.

 

Recall Remedy

The remedy consists of rerouting the refrigerator LP gas line. The remedy will be free of charge and will take approximately 30 minutes to complete.

 

What we need you to do

Please contact a Jayco certified repair facility and schedule an appointment for this remedy.

 

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Submit an email to service@jayco.com including your name, address, VIN, recall number, and a clear, legible receipt showing the identification of the product that was recalled.

If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov.

We certainly regret this inconvenience; however, your safety is our most important priority.

Sincerely,
Compliance Management
Jayco Towable Products

 


Chronology :

On August 9, 2022, production reported to the codes and standards team that we built units with the refrigerator LP Line concealed in the underbelly.

August 10, 2022, Codes and standards team emailed the Jayco compliance team the incident with the affected units from our production records.

On August 15, 2022, this
incident was discussed at WIRC (Warranty & Incident Review Committee) and elevated to CPAC (Corrective and Preventative Action Committee).

On August 17, 2022, this incident was discussed at CPAC and elevated to SSC (Safety Steering Committee).

On August 25, 2022, SSC discussed this incident and voted to proceed with a recall. Jayco has received no warranty claims for this situation.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
JAYCO WHITE HAWK 2022-2023

 


6 Associated Documents

Recall Acknowledgement

RCAK-22V659-3955.pdf 646.015KB

RCAK-22V659-3955

 


Defect Notice 573 Report

RCLRPT-22V659-5735.PDF 214.834KB

RCLRPT-22V659-5735

 


Recall 573 Report – 9-21-2022

RCLRPT-22V659-9596.PDF 243.197KB

RCLRPT-22V659-9596

 


Remedy Instructions and TSB

RCRIT-22V659-2716.pdf 989.743KB

RCRIT-22V659-2716

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V659-9299.pdf 39.932KB

RCONL-22V659-9299

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V659-4363.pdf 138.048KB

RCMN-22V659-4363

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V659&docType=RCL

 


 

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