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August 2, 2022 NHTSA CAMPAIGN NUMBER: 22V562000
Awning Rail Not Attached to Sidewall
An awning that detaches increases the risk of a crash.
NHTSA Campaign Number: 22V562
Manufacturer Forest River, Inc.
Components STRUCTURE, EQUIPMENT
Potential Number of Units Affected 609
Summary
Forest River, Inc. (Forest River) is recalling certain 2021-2022 Salem and Wildwood fifth wheel travel trailers. The awning rail may not be attached to a backer in the sidewall, which can allow the awning to detach while the vehicle is in motion.
Remedy
Dealers will inspect for backers and reattach the awning if necessary, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact Forest River Customer Service at 1-574-534-3167. Forest River’s number for this recall is 69-1538.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The awning rail may not be attached to a backer in the sidewall of the vehicle.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The awning may detach from the vehicle while the vehicle is in transit, it may cause property damage, personal injury, or lead to a crash.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. An authorized Forest River dealer or service center will need to perform the remedy to inspect for backers for the awnings securement. If backers are not located, the awning will be relocated to secure to backers. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 3.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Salem & Wildwood
Forest River, Inc.
Attn: WARRANTY MANAGER
1803 Century Drive
Goshen, IN 46528
RECALL 22V562 / 2022-419 REMEDY INSTRUCTIONS
| Make(s): SALEM & WILDWOOD Model(s): SBF356QB & WBF356QB Model Year(s): 2021 – 2022 |
Repair Code: RC-042-03-00-004224 Allotted Time: 3.00 HRS. Inspection Code: RC-042-05-00-004223 Allotted Time: .50 HRS. |
| Concern: The awning and awning rail may not be attached to a backer in the sidewall of the vehicle. |
Photo(s) Required: YES – PRE & POST Prior Authorization Required: YES Part(s) Kit Number: F100346135 Part(s) Return: NO |
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
NOTE: INSPECTION AND REMEDY CODES CANNOT BE CLAIMED TOGETHER FOR THIS CAMPAIGN.
INSPECT:
STEP 1: VISUALLY LOOK FOR ANY GAPS BETWEEN THE SIDEWALL AND THE AWNING RAIL;
- MEASURE 16 1/2” TO 20 1/2″ FROM THE ENTRY DOOR OPENING UPWARD;
- IF THE AWNING RAIL FALLS WITHIN THIS MEASUREMENT WITHIN 1/4″ THEN CHECK AND IF NEEDED RESEAL AND CLAIM THE INSPECTION CODE, NO REMEDY IS NEEDED.
- IF THE AWNING RAIL DOES NOT MEET THE MEASUREMENT AND TOLERANCE, PROCEED TO REMEDY;
REMEDY:
STEP 1: MEASURE FROM THE BOTTOM OF THE ALUMINUM AWNING EXTRUSION EDGE DOWN THE SIDEWALL AND MARK 2″ – ENSURE THIS ENTIRE AREA IS CLEAN AND FREE OF DEBRIS;
- USE A GREASE PENCIL OR OTHER FORM OF MARKING THAT WILL CLEAN OFF THE SIDEWALL;
- MARK THE LOCATION 2″ DOWN FROM THE BOTTOM OF THE ALUMINUM AWNING EXTRUSION IN FOUR (4) LOCATIONS, EQUALLY SPREAD THE LENGTH OF THE AWNING RAIL;
- LOCATE AND MARK THE FRONT LEADING EDGE OF THE AWNING RAIL AT THE 2″ MARK BELOW;
STEP 2: IN A CLEAN AREA, APPLY THE BUTYL TAPE TO THE BACKSIDE OF THE SUPPLIED AWNING RAIL(S);
- PEAL THE BACKING OFF THE BUTYL TAPE ONLY WHEN READY TO ATTACH TO THE SIDEWALL;
STEP 3: ALIGN THE FOUR (4) MARKS ON THE SIDEWALL WITH THE TOP OF THE NEW AWNING RAIL;
- ALIGN THE AWNING RAIL WITH THE LOCATED MARK FOR THE FRONT EDGE;
- ROTATE AWNING RAIL DOWN AND APPLY PRESSURE TO THE AWNING RAIL AGAINST THE SIDEWALL;
- ENSURE THE AWNING RAIL STICKS TO THE WALL;
STEP 4: REMOVE THE AWNING FROM THE SIDEWALL COMPLETELY;
NOTE: A CUSTOMER MAY NOT ACCEPT ETERNA BOND TAPE TO COVER THE EXPOSED HOLES;
- BODY WORK ANY EXPOSED HOLES FROM THE FASTENERS FROM THE AWNING LEGS;
STEP 5: INSTALL AWNING AND AWNING LEGS TO THE NEW AWNING RAIL;
STEP 6: CAP SEAL THE NEW AWNING RAIL;
STEP 7: TEST FUNCTIONALITY OF THE AWNING TO ENSURE PROPER WORKING ORDER;
STEP 8: CLAIM REPAIR CODE.
Chronology :
On July 27, 2022, The manufacturing plant received a single complaint from a dealer. The manufacturing plant reviewed warranty claims and it revealed a trend beginning in January of 2021 up to the week of July 25, 2022
On July 28, 2022, Forest Rivers Office of Corporate Compliance and the manufacturing plant were able to determine the scope of vehicles.
On July 29, 2022, Forest Rivers Corporate Recall Committee voted to recall.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FOREST RIVER | SALEM | 2021-2022 |
| FOREST RIVER | WILDWOOD | 2021-2022 |
8 Associated Documents
Recall Acknowledgement
RCAK-22V562-6775.pdf 645.808KB
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Defect Notice 573 Report
RCLRPT-22V562-4912.PDF 214.007KB
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Remedy Instructions and TSB
RCRIT-22V562-9673.pdf 152.104KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22V562-7366.pdf 204.207KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V562-8846.pdf 173.159KB
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Recall Quarterly Report #1, 2022-3
RCLQRT-22V562-2931.PDF 211.125KB
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Recall Quarterly Report #2, 2022-4
RCLQRT-22V562-4075.PDF 211.227KB
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Recall Quarterly Report #3, 2023-1
RCLQRT-22V562-6257.PDF 211.312KB
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V562&docType=RCL
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SEOCONTENT-START
IMPORTANT SAFETY RECALL Page 1 of 2 September 8, 2022 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The awning rail may not be attached to a backer in the sidewall of the vehicle. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. The awning may detach from the vehicle while the vehicle is in transit, it may cause property damage, personal injury, or lead to a crash. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. An authorized Forest River dealer or service center will need to perform the remedy to inspect for backers for the awnings securement. If backers are not located, the awning will be relocated to secure to backers. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is 3.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Salem & Wildwood Forest River, Inc. Attn: WARRANTY MANAGER 1803 Century Drive Goshen, IN 46528 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V562 CANADA RECALL: 2022-419 FR ID: 69-1538 <> <> <
> <>, <> <> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE CUSTOMER SERVICE (574) 534-3167 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2022-419 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22V562 Sincerely, Forest River Inc. Office of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL Page 1 of 2 September 2022 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River has decided that a safety defect exists in certain 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is 1/7/2021 through 5/31/2022 WHAT IS THE DEFECT/NONCOMPLIANCE? The awning rail may not be attached to a backer in the sidewall of the vehicle. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. The awning may detach from the vehicle while the vehicle is in transit, it may cause property damage, personal injury, or lead to a crash. SERVICE PROCEDURE: Dealership Service Department procedures for addressing the awning inspection and possible relocation can be found on Dealer Connect Prior Authorizations and Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s). Part Kit Number F100346135 DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 22V562 2022-419 RC-042-05-00-004223 INSPECTION ONLY .50 HRS 22V562 2022-419 RC-042-03-00-004224 INSPECT AND PERFORM REMEDY 3.0 HRS HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE (574) 534-3167 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V562 CANADA RECALL: 2022-419 FR ID: 69-1538: <> <
> <>, <> <> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 The Recall shall be considered the utmost priority to remedy the 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles. in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles. listed under this Recall. If your dealership has already performed the remedy to 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Office of Corporate Compliance**************************************************************************************************************OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-562 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : AUG 02, 2022 NHTSA Recall No. : 22V-562 Manufacturer Recall No. : 69-1538 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 609 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Forest River Inc. Salem and Wildwood Fifth Wheels Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : A review of warranty claims revealed a trend beginning January of 2021 up to the week of July 25, 2022. 2021 SALEM SBF356QB 77 2021 WILDWOOD WBF356QB 130 2022 SALEM SBF356QB 153 2022 WILDWOOD WBF356QB 249 Grand Total 609 Production Dates : JAN 07, 2021 – MAY 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The awning rail may not be attached to a backer in the sidewall of the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The awning may detach from the vehicle while the vehicle is in transit, it may cause property damage, personal injury, or lead to a crash. Description of the Cause : Manufacturing/Lamination moved the backer for the awning down but did not communicate to the awning installers. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 22V-562 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Awning Component Description : Awning Component Part Number : N/A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On July 27, 2022, The manufacturing plant received a single complaint from a dealer. The manufacturing plant reviewed warranty claims and it revealed a trend beginning in January of 2021 up to the week of July 25, 2022 On July 28, 2022, Forest Rivers Office of Corporate Compliance and the manufacturing plant were able to determine the scope of vehicles. On July 29, 2022, Forest Rivers Corporate Recall Committee voted to recall. Part 573 Safety Recall Report 22V-562 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer will need to perform the remedy to inspect for backers for the awnings securement. If backers are not located, the awning will be relocated to secure to backers. What is the Forest River Customer Service Phone Number? (574) 534-3167 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Salem & Wildwood Forest River, Inc. Attn: WARRANTY MANAGER 1803 Century Drive Goshen, IN 46528 How Remedy Component Differs from Recalled Component : The awning will now be installed into the backers on the sidewall to ensure securement. Involved Component – Awning P/N N/A Identify How/When Recall Condition was Corrected in Production : The condition was remedied in the manufacturing plant the week of July 25, 2022 by installing the awning where the backers are located. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : SEP 11, 2022 – SEP 11, 2022 Planned Owner Notification Date : SEP 11, 2022 – SEP 11, 2022 * NR – Not Reported
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