NHTSA ID Number: 11034228
Manufacturer Communication Number: 26N09
TSB/Document Date: 2026-07-01
Summary
Customer Satisfaction Program 26N09 Certain 2020 Model Year Escape, 2020-2021 Corsair, 2020-2021 Aviator, and 2020- 2021 and 2023 Explorer Vehicles Front Windshield Wiper Motor Replacement, if Required After Dealer Evaluation
• Clear photo showing the open repair order (RO).
2. Submit the requested items directly in the SSSC contact request form while subimtting your contact on
your desktop.
3. Upon approval, the SSSC will provide an approval code that must be used for claiming.
CPR © 2026 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 26N09
June 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?
Although your vehicle’s front windshield wiper is likely functioning fine, we
are pleased to let you know that, for your peace of mind, Ford Motor
Company is providing a one-time repair on the front windshield wiper motor
if your dealer determines the front windshield wipers are inoperative, and if
your vehicle is within certain time and mileage limitations.
What is the effect?
Your vehicle may experience inoperative front windshield wipers
functionality.
What will Ford and
your dealer do?
Parts are available if your vehicle requires a repair. Please confirm parts
availability with your dealer when scheduling an appointment. Under the
terms of the program, a one-time replacement of covered components, if
required, is available for a total of 10 years or 150,000 miles from the
warranty start date, whichever occurs first, free of charge (parts and labor).
How long will it take?
If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
In addition, your vehicle may require an inspection to determine if parts
need to be ordered.
Copyright 2026 Ford Motor Company
What should you do?
You do not need to return to your dealer for this repair unless you have
inoperative front windshield wipers. Please keep this letter as a reminder of
the one-time repair offer for your front windshield wiper motor. If the front
windshield wiper motor requires replacement, and your vehicle is within the
indicated time/mileage limitations, contact your dealer to schedule a service
appointment for Customer Satisfaction Program 26N09. Your dealer will
replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our Ford App. The app can be downloaded
through the App Store or Google Play.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Do you need a rental
vehicle?
If your dealer determines that a front windshield wiper motor is required and
needs your vehicle overnight, your dealer is authorized to provide a rental
vehicle for your personal transportation at no charge (except for fuel and
insurance) while your vehicle is at the dealership for repairs. Please see
your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner or lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service
by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
To view the letter in
Spanish
visit: fordtranslatehub.com
Para ver la carta en
español
viste: fordtranslatehub.com
Copyright 2026 Ford Motor Company
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 26N09
Junio 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos
el Programa de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe este
aviso?
Si bien el limpiaparabrisas delantero de su vehículo aparentemente está
funcionando correctamente, para su tranquilidad, Ford Motor Company está
ofreciendo una reparación única del motor de este, si su concesionario
determina que los limpiaparabrisas delanteros no funcionan, siempre que el
vehículo se encuentre dentro de los límites de tiempo y millaje.
¿Cuál es el efecto?
Es posible que su vehículo presente problemas con el funcionamiento de
los limpiaparabrisas delanteros.
¿Qué medidas
adoptarán Ford y su
concesionario?
Si su vehículo requiere una reparación, las piezas se encuentran
disponibles. Confirme la disponibilidad de las piezas con el concesionario
al programar una cita. Según los términos del programa, se encuentra
disponible un reemplazo único de los componentes cubiertos, si es
necesario, por un total de 10 años o 150,000 millas a partir de la fecha de
inicio de la garantía, lo que ocurra primero, sin costo alguno (piezas y mano
de obra).
¿Cuánto tiempo
tomará?
Si se debe reemplazar el componente mencionado anteriormente, el tiempo
necesario para esta reparación será de menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
concesionario tarde un poco más. Además, su vehículo podría requerir una
inspección para determinar si es necesario pedir piezas.
¿Qué debe hacer?
No debe acudir al concesionario para realizar esta reparación, a menos que
los limpiaparabrisas delanteros no funcionen. Conserve esta carta como
recordatorio de esta oferta de reparación única para el motor del
limpiaparabrisas delantero. Si es necesario reemplazar el motor del
limpiaparabrisas delantero y su vehículo se encuentra dentro de los límites
de tiempo o millaje indicados, comuníquese con su concesionario para
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
(continuación)
programar una cita de servicio para realizar el Programa de satisfacción del
cliente 26N09. Su distribuidor reemplazará las piezas sin costo alguno.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Ford. La aplicación se
puede descargar a través de App Store o Google Play.
Servicio de retiro y
entrega
El servicio gratuito de retiro y entrega de vehículos también podría estar
disponible previa solicitud a través de los concesionarios que participan. Su
concesionario retirará el vehículo y lo regresará con la reparación
realizada.
¿Necesita un
vehículo de alquiler?
Si su concesionario determina que es necesario reemplazar el motor del
limpiaparabrisas delantero y su vehículo debe permanecer durante la
noche, su concesionario está autorizado a proporcionarle un vehículo de
alquiler para su transporte personal sin costo (excepto combustible y
seguro) mientras su vehículo esté en el concesionario para realizar las
reparaciones. Comuníquese con su concesionario para conocer las pautas
y limitaciones.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta. Recibió este
aviso porque nuestros registros indican que es el propietario o arrendatario
actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo
alguno, comuníquese con el Gerente de Servicio de su concesionario para
solicitar ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque
el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
Para ver la carta en
español
visite: fordtranslatehub.com
Abra la aplicación de lector de QR o la cámara de su smartphone. Apunte al
código QR y luego toque el aviso que aparece en su dispositivo. Siga las
instrucciones en la pantalla para finalizar.
Copyright 2026 Ford Motor Company
Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante
y su lealtad.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
Lincoln
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 26N09
Mr. John Sample
123 Main Street
Anywhere, USA 12345
June 2026
12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?
Although your vehicle’s front windshield wiper is likely functioning fine, we
are pleased to let you know that, for your peace of mind, Lincoln is providing
a one-time repair on the front windshield wiper motor if your retailer
determines the front windshield wipers are inoperative, and if your vehicle is
within certain time and mileage limitations.
What is the effect?
Your vehicle may experience inoperative front windshield wipers
functionality.
What will Lincoln and
your retailer do?
Parts are available if your vehicle requires a repair. Please confirm parts
availability with your retailer when scheduling an appointment. Under the
terms of the program, a one-time replacement of covered components, if
required, is available for a total of 10 years or 150,000 miles from the
warranty start date, whichever occurs first, free of charge (parts and labor).
How long will it take?
If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your retailer may need your vehicle for a longer period of
time. Additional time may be required to allow the engine to cool before
performing this repair. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
Copyright 2026 Lincoln – A Ford Motor Company Brand
What should you do?
You do not need to return to your retailer for this repair unless you have
inoperative front windshield wipers. Please keep this letter as a reminder of
the one-time repair offer for your front windshield wiper motor. If the front
windshield wiper motor requires replacement, and your vehicle is within the
indicated time/mileage limitations, contact your retailer to schedule a service
appointment for Customer Satisfaction Program 26N09. Your retailer will
replace the part at no charge.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln: Lincoln Owner App. The app
can be downloaded through the App Store or Google Play.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request from your retailer Your retailer will pick up your vehicle and
return it with the repair completed.
Do you need a rental
vehicle?
If your retailer determines a front windshield wiper motor is required and
needs your vehicle overnight, your retailer is authorized to provide a rental
vehicle for your transportation at no charge (except for fuel and insurance)
while your vehicle is at the retailer for repairs. Please see your retailer for
guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records indicate you are the current
owner or lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
If you have questions or concerns, please contact our Lincoln Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service
by dialing 711.
If you wish to contact us through the internet, our address is
lincoln.com/support.
To view the letter in
Spanish
visit: lincolntranslatehub.com
Para ver la carta en
español
viste: lincolntranslatehub.com
Copyright 2026 Lincoln – A Ford Motor Company Brand
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
Lincoln
Copyright 2026 Lincoln – A Ford Motor Company Brand
Lincoln
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 26N09
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Junio 2026
12345678901234567
En Lincoln, el compromiso no es solo fabricar productos confiables y de alta calidad, sino también
lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos el Programa
de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe este
aviso?
Si bien el limpiaparabrisas delantero de su vehículo aparentemente está
funcionando correctamente, para su tranquilidad, Lincoln está ofreciendo
una reparación única del motor de este, si su minorista determina que los
limpiaparabrisas delanteros no funcionan, siempre que el vehículo se
encuentre dentro de los límites de tiempo y millaje.
¿Cuál es el efecto?
Es posible que su vehículo presente problemas con el funcionamiento de
los limpiaparabrisas delanteros.
¿Qué harán Lincoln y
su minorista?
Si su vehículo requiere una reparación, las piezas se encuentran
disponibles. Confirme la disponibilidad de piezas con el minorista al
programar una cita. Según los términos del programa, se encuentra
disponible un reemplazo único de los componentes cubiertos, si es
necesario, por un total de 10 años o 150,000 millas a partir de la fecha de
inicio de la garantía, lo que ocurra primero, sin costo alguno (piezas y mano
de obra).
¿Cuánto tiempo
tomará?
Si se debe reemplazar el componente mencionado anteriormente, el tiempo
necesario para esta reparación será de menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
minorista tarde un poco más. Es posible que se requiera más tiempo para
permitir que el motor se enfríe antes de realizar esta reparación. Además,
su vehículo requerirá una inspección para determinar si es necesario pedir
piezas.
Copyright 2026 Lincoln – Una marca de Ford Motor Company
¿Qué debe hacer?
No debe acudir al minorista para realizar esta reparación, a menos que los
limpiaparabrisas delanteros no funcionen. Conserve esta carta como
recordatorio de esta oferta de reparación única para el motor del
limpiaparabrisas delantero. Si es necesario reemplazar el motor del
limpiaparabrisas delantero y su vehículo se encuentra dentro de los límites
de tiempo o millaje indicados, comuníquese con su minorista para
programar una cita de servicio para realizar el Programa de satisfacción del
cliente 26N09. Su minorista reemplazará las piezas sin costo alguno.
Si aún no tiene un minorista para realizar el servicio, puede acceder a
Lincoln.com/support para conocer las direcciones de los minoristas, ver
mapas y obtener las instrucciones para llegar.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Lincoln Owner. La
aplicación se puede descargar a través de App Store o Google Play.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también puede
estar disponible previa solicitud a su minorista. El minorista retirará su
vehículo y lo regresará con la reparación realizada.
¿Necesita un
vehículo de alquiler?
Si su minorista determina que es necesario reemplazar el motor del
limpiaparabrisas delantero y su vehículo debe permanecer durante la
noche, su minorista está autorizado a proporcionarle un vehículo de alquiler
para su transporte sin costo (excepto combustible y seguro) mientras su
vehículo esté en el minorista para realizar las reparaciones. Comuníquese
con su minorista para conocer las pautas y limitaciones.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Recibió este aviso porque nuestros registros indican que usted es el
propietario o arrendatario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su minorista para
solicitar ayuda.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de
asistencia de campañas (RAC) Lincoln al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque
el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es lincoln.com/support.
Copyright 2026 Lincoln – Una marca de Ford Motor Company
Para ver la carta en
español
visite: lincolntranslatehub.com
Abra la aplicación de lector de QR o la cámara de su smartphone. Apunte
al código QR y luego toque el aviso que aparece en su dispositivo. Siga las
instrucciones en la pantalla para finalizar.
Como parte de la comunidad Lincoln, agradecemos su atención a este importante asunto y su lealtad
continua.
Lincoln
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Click on the (+) Plus Sign
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TSB/Document ID: 26N09
Replacement Service Bulletin Number:
MFR Communication Date: 2026-06-11
MFR Internal Campaign ID/Software Version: 26N09
Communication Type: Other
NHTSA Components: VISIBILITY/WIPER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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