Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 15, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Recommended Repair Prior to Sale
Update Prior to Sale 26U03
Certain 2025-2026 Model Year Expedition and Navigator Vehicles
Driver Door Module and Passenger Door Module Software Update

PROGRAM TERMS
This program will be in effect through June 30, 2027, for unsold vehicles, or up to 60 days post the
warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES (U.S. Population Of Affected Vehicles 6,666):
Vehicle

Model Year

Assembly Plant

2025

Kentucky Truck

2026

Kentucky Truck

2025

Kentucky Truck

2026

Kentucky Truck

Expedition

Navigator

Build Date Range
August 23, 2024 through November 26,
2025
August 12, 2025 through March 5, 2026
September 12, 2024 through November 25,
2025
November 3, 2025 through March 5, 2026

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
On all of the affected vehicles, an occupant may experience a window bounce back following a onetouch close command, which may cause a window to remain partially open.
SERVICE ACTION
Before delivering any in-stock vehicles involved in this program, dealers are recommended to update
the software in the Driver Door Module (DDM) and Passenger Door Module (PDM). This service must
be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
FSA PROGRAM OPTIONS
Program Option
Eligibility
Comments
Mobile Repair

No

See Mobile Service Repair Assessment
Level section below, if applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See Alternate Transportation section in
the FSA Policy Document.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS (Continued)
Pickup & Delivery (PDL)
No

See Pickup & Delivery section in the FSA
Policy document.

Towing

No

See Claims Preparation and Submission
section below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

Owner Refunds

No

See Owner Refunds section below, if
applicable.

Photo Submission

No

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Technical Instructions
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Update Prior To Sale 26U03

Administrative Information
Page 1 of 2

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on June 15, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by June 15,
2026.
SOLD VEHICLES
This program applies to unsold vehicles only. All sold vehicles should be addressed following
standard warranty processes.
IN-STOCK VEHICLES
•

Correct all affected units in your new vehicle inventory before delivery.

BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For software module replacement:
o If module replacement is required, confirm if a Repair Validation Code (RVC) is
required. Reference PTS / Technical Assistance / Components Requiring a Repair
Rental
o Claiming the MT26U03RR labor operation code does not require an RVC code if no
module replacement is required, however, clock times should be consistent with
vehicle history on PTS.
• For modules not requiring an RVC, use normal diagnostics.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
•

•

For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
See “Additional Repair Info” in the FSA Policy Document for further Terms and Conditions.

 Copyright 2026 Ford Motor Company

Update Prior To Sale 26U03

Administrative Information
Page 2 of 2

CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Software Verification Approval Code Requirement: Beginning with Repair Orders (ROs)
opened on or after January 15th, 2025, new FSA software repairs and the first phase of
already launched FSAs will require Software Verification and an approval code provided by
Ford. The approval code will be required when performing software repairs using the FDRS
and IDS. See EFC17526 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 26U03
 Customer Concern Code (CCC): G07
 Condition Code (CC): 04
 Causal Part Number: 14B531, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 1
Update Prior To Sale 26U03
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Description
Update the software in the Driver Door Module (DDM) and the
Passenger Door Module (PDM) using FDRS.
This labor operation code closes the FSA.

Labor
Operation

Labor Time
Hour(s)

26U03B

0.3

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Description
DDM/PDM software failed and/or DDM/PDM replacement required.
SSSC approval is not required unless M-Time is exceeded.
Clock times should be consistent with vehicle history on PTS.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2026 Ford Motor Company

Labor
Operation

Labor Time
Hour(s)

MT26U03RR

M-Time up
to 4.6

TECHNICAL INSTRUCTIONS
PAGE 1 OF 6
UPDATE PRIOR TO SALE 26U03

CERTAIN 2025-2026 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES
— DRIVER DOOR MODULE (DDM) AND PASSENGER DOOR MODULE (PDM)
UPDATE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will be

rejected and the claim will not be paid if the repairing technician is not certified in

STST Competency 10 FSA. See Electronic Field Communication (EFC)15936 for

more details.

Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12-volt battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12-volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS). Make sure FDRS is updated to the latest version.
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left-hand (LH) side of the screen and available procedures
are listed on the right-hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the DDM.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 6
UPDATE PRIOR TO SALE 26U03

6. From the list on the RH side of the screen, select DDM- Driver Door Module (DDM) Software
Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the LH side of the screen, select the PDM.
9. From the list on the RH side of the screen, select PDM- Passenger Door Module (PDM) Software
Update.
10. Click RUN. Follow all on-screen instructions carefully.
11. From the list on the RH side of the screen, select Self-Test and click RUN.
12. Click the Run Selected Tests button in the lower right.
13. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
14. This FSA requires a Software Verification Code (SVC) after performing the software update.
Follow the instructions below to obtain the verification code. The claim will not be paid
and the FSA will remain open if an SVC is not provided. For more information, see EFC 17526.
15. Select the SW Updates tab (1). See Figure 1.
16. Warranty Dealer Code (2) - Change the displayed PA code as necessary. See Figure 1.
17. Select the FSA (3) from the drop-down menu. See Figure 1.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 3 OF 6
UPDATE PRIOR TO SALE 26U03

18. Select Submit (4). See Figure 1.

FIGURE 1

19. Does the FDRS Field Service Action Software Verification Status display a Complete status?
See Figure 2.

Yes - This FSA is complete. The FDRS Field Service Action Software Verification will provide an
on-screen Software Verification Code.

NOTE: The vehicle may be returned to the customer when the Software Verification Form provides a
complete status for ALL modules listed.
No - Proceed to Step 20.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
2435D

FIGURE 2

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 4 OF 6
UPDATE PRIOR TO SALE 26U03

20. Does the FDRS Field Service Action Software Verification Status display a Not Complete status (1)?
See Figure 3.
Yes - Proceed to Step 21.
No - Proceed to Step 24.

2435D

FIGURE 3

21. Have the module software updates in the FSA been reattempted?
Yes - Proceed to Step 22.
No - Reattempt the software update programming Steps in the FSA.
22. Use the "Click Here to submit a request to the FSA quick response team" link (2) shown in Figure 3.
Follow the on-screen prompts to enter the following information:
• Phone number (such as cell) where you can be reached for immediate support
• Any specific error messages received when programming was attempted
• Battery SOC when programming was attempted
• Scan tool software level
• Any known aftermarket devices installed on the vehicle
• Detailed documentation of the diagnostic steps already performed attempting to determine why the
STUD FOR
module will not update to the correct level
MISSING NUT
23. Upon completion of the Technical Support Request (TSR) form, click “Submit Request”. The TSR will
be routed to a prioritized FSA quick response team queue. This team will contact you via phoneSTUD FOR
MISSING NUT
using the contact information provided in the form. Follow the recommendations from
the FSA quick response team to resolve any issues preventing SVC generation.
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 5 OF 6
UPDATE PRIOR TO SALE 26U03

24. If the FDRS Field Service Action Software Verification Status displays "An error occurred. Unable
to retrieve FSA information", reattempt to generate an SVC. The error is caused by a connectivity
or server issue where the status of the FSA cannot be verified. This is resolved upon reattempting
to generate an SVC. See Figure 4.

FIGURE 4

2435D

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 6 OF 6
UPDATE PRIOR TO SALE 26U03

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to make sure programming
completes without errors.
• Make sure the 12-volt battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module 3 (VCM3) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM3 or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCM II/VCM3 or the VCMM to the DLC and the PC. Launch FDRS.
The VCM II/VCM3 or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026