Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 11, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 26N09
Certain 2020 Model Year Escape, 2020-2021 Corsair, 2020-2021 Aviator, and 20202021 and 2023 Explorer Vehicles
Front Windshield Wiper Motor Replacement, if Required After Dealer Evaluation

PROGRAM TERMS
This program provides a no-cost, one-time repair (if needed) to the front windshield wiper motor for 10
years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
Coverage is automatically transferred to subsequent owners.
AFFECTED VEHICLES (U.S. Population of Affected Vehicles 417,220):
Vehicle
Aviator

Corsair
Escape

Model Year

Assembly Plant

2020

Chicago

2021
2020
2021
2020

Louisville
Louisville

2020
Explorer

Build Date Range
October 19, 2018 through June 28, 2020
June 4, 2020 through June 25, 2020
January 7, 2019 through June 26, 2020
October 24, 2019 through June 25, 2020
November 13, 2018 through June 27, 2020
October 19, 2018 through June 28, 2020

2021

Chicago

2023

June 4, 2020 through June 17, 2020
February 1, 2023 through February 28, 2023

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
On some of the affected vehicles, customers may experience inoperative front windshield wipers.
SERVICE ACTION
If a customer’s vehicle experiences inoperative front windshield wipers in intermittent, low, or high
speeds, dealers are to verify the concern and replace the front wiper motor. This service must be
performed at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033,
Storage Guidelines for New Vehicles.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See Mobile Service Repair Assessment
Level section below, if applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

Rentals

Conditional

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

Conditional

See Alternate Transportation section in
the FSA Policy Document.

Pickup & Delivery (PDL)

Yes

See Pickup & Delivery section in the FSA
Policy document.

Towing

No

See Towing section below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

Owner Refunds

No

See Owner Refunds section below, if
applicable.

Video and Photo
Submission

Yes

See Repair Video and Photo Submission
section below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of June 15, 2026 or sooner. Dealers should repair
any affected vehicles that experience intermittent or inoperative front windshield wipers, whether or
not the customer has received a letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letters
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx

 Copyright 2026 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26N09

Administrative Information
Page 1 of 2

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on June 11, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD & IN-STOCK VEHICLES
• For more information regarding dealership obligations to identify and repair sold and in-stock
vehicles, consult Ford’s Policy Document for Field Service Actions, which can be found in the
FSA Landing page on PTS.
BRANDED / SALVAGED TITLE VEHICLES
Vehicles with canceled warranties are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 2 days for a comparable rental vehicle. Follow Customer Loyalty
Program (CLP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the
vehicle is at the dealership for part replacement. Prior approval for more than two rental day(s) is
required from the Centralized Loaner Support Team. Contact the Centralized Loaner Support Team
via the CRC Dealer Portal for consideration and approval if appropriate.
The CRC Dealer Portal Job Aid can be referenced at:
fmcdealer.dealerconnection.com/content/dam/fmcdealer/documents/parts_service/cust_sat/GCCT/Pa
ges/FSALoanerProgram.pdf
REPAIR VIDEO AND PHOTO SUBMISSION
Ford has requested video evidence of the front wiper concern, along with photos of supporting
documents, before approval for a new wiper motor will be given.
• The SSSC must provide approval prior to performing the repair.
• Submit an approval request form to the SSSC and upload the necessary video and photos or
copy of documentation as an attachment for review:
o A video from the driver’s seat showing both the front windshield wiper motor switch is
on LOW or HIGH (NOT rain sensing mode) and that the front windshield wipers are
inoperative.
o A photo of the vehicle VIN.
o A photo of the open repair order.
o A photo of the vehicle mileage.
• Submit the requested items directly in the SSSC contact request form while submitting your
contact on your desktop.
• Upon approval, the SSSC will provide an approval code that must be used for claiming.

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26N09

Administrative Information
Page 2 of 2

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market became effective for repair orders opened on or after August 31, 2024. The
FSA repair will be rejected and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 26N09 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 26N09
 Customer Concern Code (CCC): W05
 Condition Code (CC): 42
 Causal Part Number: 17508, Quantity 1
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
CLAIMS PREPARATION AND SUBMISSION (Continued)
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Customer Loyalty Program (CLP) guidelines for
dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense
code “RENTAL.”

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 26N09
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.) SSSC approval code
required.
Description

Labor
Operation

Labor Time
Hour(s)

Front windshield wipers are inoperative in intermittent, low, or high
speeds. Replace front windshield wiper motor - Escape
SSSC approval code required.
This labor operation code closes the FSA.

26N09B

0.5

Front windshield wipers are inoperative in intermittent, low, or high
speeds. Replace front windshield wiper motor - Corsair
SSSC approval code required.
This labor operation code closes the FSA.

26N09C

0.6

Front windshield wipers are inoperative in intermittent, low, or high
speeds. Replace front windshield wiper motor – Explorer
SSSC approval code required.
This labor operation code closes the FSA.

26N09D

0.6

Front windshield wipers are inoperative in intermittent, low, or high
speeds. Replace front windshield wiper motor – Aviator
SSSC approval code required.
This labor operation code closes the FSA.

26N09E

0.7

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Description

Labor
Operation

Labor Time
Hour(s)

Lincoln Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers AND vehicles outside of Lincoln Pick-Up & Delivery
contract coverage of 4 years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

26N09LL

0.5

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

26N09PP

0.5

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 26N09
SUPPLEMENTAL LABOR ALLOWANCES (continued)
Description

Labor
Operation

Labor Time
Hour(s)

Time allowed to submit a video and photos to the SSSC.

26N09ZZ

0.3

1. Attach a photo of vehicle mileage.
2. Attach a photo of the open Repair Order (RO).
3. Attach a photo of the vehicle’s VIN.
4. Attach a video showing the front wipers are inoperative.
PARTS REQUIREMENTS / ORDERING INFORMATION
Restricted Part Ordering:
To place an order for the front windshield wiper motor, submit a VIN-specific Part Order
contact via the SSSC Web Contact Site.
Claim
Quantity

Package
Order
Quantity

Number
in
Package

LC5Z-17508-F

1

1

1

Front Windshield Wiper Motor – Aviator
SSSC approval code required.

LJ7Z-17508-F

1

1

1

Front Windshield Wiper Motor – Corsair
SSSC approval code required.

LJ6Z-17508-J

1

1

1

Front Windshield Wiper Motor – Escape
SSSC approval code required.

Service Part
Number

Description

Front Windshield Wiper Motor – Explorer
SSSC approval code required.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
LB5Z-17508-D

1

1

1

DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGNATURE
Please refer to the FSA Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 26N09

CERTAIN 2020 MODEL YEAR ESCAPE, 2020-2021 CORSAIR, 2020-2021
AVIATOR AND 2020-2021 AND 2023 EXPLORER VEHICLES — FRONT
WINDSHIELD WIPER MOTOR REPLACEMENT
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement in the U.S. market became effective for repair orders opened on or after
August 31, 2024. The Field Service Action (FSA) repair will be rejected and the claim
will not be paid if the repairing technician is not certified in STST Competency 10
FSA. See Electronic Field Communication (EFC)15936 for more details.
1. Are the front windshield wipers inoperative in the intermittent, low, or high speeds?
Yes - Record a video from the left hand (LH) side front seat showing the front windshield wiper

switch is on LOW, HIGH or INTERMITTENT (DO NOT put switch on rain sensing mode) and
the front windshield wipers inoperative. Submit an approval request form to the Special
Service Support Center (SSSC) along with video and photos, see Page 2. Once approval
has been given, proceed to Step 2.
No - This FSA does not apply. Only front windshield wipers inoperative in intermittent, low, or high
speeds are covered in this FSA. For other front windshield wiper concerns, refer to the
Workshop Manual (WSM) section 501-16 > Diagnosis and Testing > Wipers and Washers >
Symptom Chart.
2. Replace the front windshield wiper motor. Follow the Workshop Manual (WSM) procedures in
Section 501-16.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 26N09

PHOTO AND VIDEO REQUEST SUBMISSION
Ford has requested video evidence of the front wiper concern being present, along with photos of
supporting documents, before approval for a new wiper motor will be given for this FSA.
The SSSC must provide an approval code prior to performing the repair.
1. Contact the SSSC and upload the necessary video and photos or copy of documentation as an
attachment for review.
• A video from the LH side front seat showing the front windshield wiper switch is on LOW,
HIGH or INTERMITTENT(DO NOT put the switch on rain sensing mode) and the front windshield
wipers are inoperative.
• Clear photo showing the vehicle identification number (VIN).
• Clear photo showing the current vehicle mileage.