Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 23, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 26B14
Certain 2025 Model Year Explorer Vehicles
Missing Google Automotive Services
Accessory Protocol Interface Module (APIM) Software Update

PROGRAM TERMS
This program will be in effect through June 30, 2027. There is no mileage limit for this program.
AFFECTED VEHICLES (U.S. Population Of Affected Vehicles 82):
Vehicle

Model Year

Assembly Plant

Build Date Range

Explorer

2025

Chicago

May 15, 2024 through July 8, 2024

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
On all the affected vehicles, Google services such as Google Maps, Google Assistant, and Google
Play are missing from the infotainment screen.
SERVICE ACTION
Dealers are to reprogram the Accessory Protocol Interface Module (APIM) using the Programmable
Module Installation (PMI) procedure to restore Google services functionality. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
FSA PROGRAM OPTIONS
Program Option
Mobile Repair
Over-the-Air (OTA)
Update
Rentals
Alternative
Transportation Available
Pickup & Delivery (PDL)
Towing

Eligibility

Comments

No

See Mobile Service Repair Assessment
Level section below, if applicable.

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

No

See the Rental Vehicles section below, if
applicable.

No

See Alternate Transportation section in
the FSA Policy Document.

Yes

See Pickup & Delivery section in the FSA
Policy document.

No

See Towing section below, if applicable.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS (Continued)
Essential Special Service
Tools (ESST)
Administrative Allowance

Owner Refunds
Photo Submission

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

No

See Owner Refunds section below, if
applicable.

No

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 22, 2026. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letter
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
• The Mobile Repair / Vehicle Pickup & Delivery Record can be found on the Technical
Assistance tab in PTS:
https://www.fordtechservice.dealerconnection.com
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26B14

Administrative Information
Page 1 of 2

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All Vehicles Affected
o
- Not a Mobile Service Repair (MRA5)
OASIS ACTIVATION
OASIS will be activated on June 23, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 23,
2026. Owner names and addresses will be available by June 29, 2026.
Note: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
IN-STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• If OASIS is activated, identify and correct any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• Software module replacement:
o If module replacement is required, confirm if a Repair Validation Code (RVC) is
required. Reference PTS / Technical Assistance / Components Requiring a Repair
Validation Code.
o Claiming the MT26B14RR labor operation code does not require an RVC code if no
module replacement is required, however, clock times should be consistent with
vehicle history on PTS.
 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26B14

Administrative Information
Page 2 of 2

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (Continued)
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
•

For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.

CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market became effective for repair orders opened on or after August 31, 2024. The
FSA repair will be rejected and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Software Verification Approval Code Requirement: Beginning with Repair Orders (ROs)
opened on or after January 15th, 2025, new FSA software repairs and the first phase of
already launched FSAs will require Software Verification and an approval code provided by
Ford. The approval code will be required when performing software repairs using the FDRS
and IDS. See EFC17526 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 26B14
 Customer Concern Code (CCC): A45
 Condition Code (CC): 04
 Causal Part Number: 14H522, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 26B14
LABOR ALLOWANCES
Note: (Additional supplemental labor operations may be claimed from the Supplemental Labor
Allowances table.)
Description
Reprogram the Accessory Protocol Interface Module (APIM) using
the Programmable Module Installation (PMI) function in FDRS.
This labor operation code closes the FSA.

Labor
Operation

Labor Time
Hour(s)

26B14B

1.2

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Labor
Operation

Labor Time
Hour(s)

APIM software failed and/or APIM module replacement required.
SSSC approval is not required unless M-Time is exceeded.
Clock times should be consistent with vehicle history on PTS.

MT26B14RR

Up to 4.6

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

26B14PP

0.5

Description

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14

CERTAIN 2025 MODEL YEAR EXPLORER VEHICLES — MISSING GOOGLE
AUTOMOTIVE SERVICES - ACCESSORY PROTOCOL INTERFACE MODULE
(APIM) SOFTWARE UPDATE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market became effective for repair orders opened on or after

August 31, 2024. The Field Service Action (FSA) repair will be rejected and the claim

will not be paid if the repairing technician is not certified in STST Competency 10
FSA. See Electronic Field Communication (EFC)15936 for more details.

Module Programming
VCM3/VCMM
It is highly recommended that a Vehicle Communication Module 3 (VCM3) or Vehicle Communication
Measurement Module (VCMM) be used when updating vehicle software. Using a VCM3 or VCMM
reduces the chances of programming failures on modules when very large files are being transferred.
FSA Quick Response Team – Assistance for Software Related Concerns Performing This FSA
If you experience software programming errors or multiple programming failures, require module
replacement, or have difficulty generating a Software Verification Code (SVC) for this FSA, contact
the FSA Quick Response Team using the link shown in Figure 4 from the Ford Diagnostic and
Repair System (FDRS).
• A Repair Validation Code (RVC) will be provided, if needed, by the FSA Quick Response Team if
module replacement is required.
If you are provided with an RVC:
• For this program it is NOT necessary to contact the SSSC for additional approvals, this
includes the following:

- additional labor hours, unless M-time is exceeded. Refer to the Dealer Bulletin Labor

Allowances.

- module replacement

- related damage
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14

1. Launch FDRS. Make sure FDRS is updated to the latest version.
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
2. Check the vehicle’s State of Charge (SOC) by performing the following:
a. Double click the battery icon in the lower right corner of FDRS.
b. Make sure that the SOC reads over 50%. If the SOC is less than 50%, fully recharge the
vehicle's 12-volt battery using the DCA-8000 tester to verify battery condition.
c. Using FDRS, navigate to toolbox tab > BCM > Reset Battery. Monitor Sensor Learned Values
application. Perform the Battery Monitor System (BMS) reset.
3. Set the Rotunda battery tester and charger to maintain 12.6 to 13.6 volts. Monitor the voltage real time
using the indicator at the bottom right corner of FDRS to make sure that it is within this range.
The SOC must be greater than 50% to continue with this FSA.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12-volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection, and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during
module configuration.
4. Turn off the engine time-out feature in the center display.
a. From the center display screen, select the Vehicle icon.
b. Select the Settings icon.
c. Switch the 30 min Max Idle to OFF.
5. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left-hand (LH) side of the screen and available procedures
are listed on the right-hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
6. Select Toolbox tab.
7. Select Multi-Module tab.
8. Select Read the Configuration Data. Click RUN.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

TECHNICAL INSTRUCTIONS
PAGE 3 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14

9. On the RH side of the screen, select the APIM - Programmable Module Installation (PMI) tab.
10. Download and run the APIM Software Update application on the FDRS and follow the on-screen
prompts. For instructions on the USB update process or if any error conditions are experienced during
programming refer to Workshop Manual (WSM) Section 418-01A > General Procedures >
Module Programming.
11. When prompted, FDRS will ask is the original module installed? Select No. See Figure 1.

24689B

FIGURE 1
12. Click the Run Selected Tests button in the lower right.
13. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
14. Disconnect the battery tester and charger from the 12-volt battery.
15. This FSA requires a Software Verification Code (SVC) after performing the software update.
Follow the instructions below to obtain the verification code. The claim will not be paid
and the FSA will remain open if an SVC is not provided. For more information, see EFC17526.

STUD FOR
MISSING NUT
STUD FOR
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STUD FOR
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PLACE COPY HERE