NHTSA ID Number: 11028710
Manufacturer Communication Number: T-SB-0110-24 Rev1
TSB/Document Date: 2026-02-11
Summary
A head unit software update is available for 2022 – 2023 model year GR86 vehicles equipped with Toyota
Multimedia software version 10 or earlier. The software can be updated to version 11 with a USB update. This software update addresses following items: •Display screen is blank (this does not affect the backup camera). •Head unit rebooting (this does not affect the backup camera). •Sirius XM® radio is inoperative. •Bluetooth® disconnects and does not reconnect automatically. •Scroll bar is inoperative even when vehicle is stopped. •Phone screen setting reset after ignition cycle. •Radio and/or media buttons won’t change the display screen. •A “Please go to your retailer to update the Gracenote® Database” message appears unexpectedly. •Apple CarPlay® enhancements. •Android Auto™ enhancements. •A “Software update setup is initializing” message appears during USB update and does not go away. •The touch screen is inoperative. •Unable to switch the audio source. •Radio sound inoperative. •Radio presets reset. •Sirius XM® radio enhancements. •USB audio enhancements. •Phonebook contact name order incorrect. •Text message audible playback stops. •Navigation voice guidance stops. •Unable to make a phone call with phone icon in messages tab. •HD radio enhancements. •CD player does not eject CD. •OTA (Over the Air) and USB software update enhancements. •Display screen reboots (this does not affect the backup camera display). •No sound from head unit audio. •Pop-up messages stuck on Apple CarPlay® Screen (this does not affect the backup camera display). •Volume knob is inoperative during Android Auto™. •Media button is inoperative. •Radio station preset selection is inoperative. •Sirius XM® satellite radio sound is inoperative after phone call ends. •Incorrect song description is displayed. •An “Are you sure you want to activate this profile?” message appears on the display screen even if using the last paired phone. •Messages screen shows dates as 1/1/0. •USB audio cover art does not update. •Sirius XM® satellite radio channel name is missing. •USB audio goes to next folder before the previous one ends. •Voice command to play specific artist or album plays previously played USB audio song instead. •Voice command to play specific artist via USB audio only plays the first album. •Maintenance date shows a hyphen instead of a date. •Software update confirmation screen does not appear. This USB software update addresses the items above, plus: •No audio plays, only abnormal noise is heard from the speakers. •PCS activation banner stays on radio display screen after PCS event (this does not affect the backup camera display). This OTA software update addresses following items: •Head unit rebooting (this does not affect the backup camera display). •Display screen is blank (this does not affect the backup camera display). •The touch screen is inoperative. •No audio. •CarPlay® is inoperative. •CarPlay® disconnects. •“Feature is not available” message appears with iPhones on iOS 16.4 or later. •The Microphone is inoperative during CarPlay® phone calls. •Android Auto™ is inoperative. •Music plays from Android device instead of Android Auto™ vehicle speakers. •Bluetooth® system enhancements. •Failed Bluetooth® and Android Auto™ connections don’t automatically reconnect. •Display screen reaction is slow during Bluetooth® audio (this does not affect the backup camera display). •Radio presets clear. •Sirius XM® satellite radio enhancements. •Hands-free call audio volume at zero. •Phonebook transfer is inoperative. •USB audio system enhancements. •“Please wait a minute” message prevents hands-free call from starting via voice recognition. •Voice recognition system enhancements. •Date/time is incorrect. •Software update system updates and enhancements. •This USB software update addresses the items above, plus: •Head unit does not finish booting up (this does not affect the backup camera display).
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
Market USA
Applicability
YEAR(S)
MODEL(S)
2022 - 2025
86
ADDITIONAL INFORMATION
REVISION NOTICE
January 06, 2026 Rev1:
Applicability has been updated to include 2025 model year GR86 vehicles.
The Introduction, Required Tools & Equipment, Software Update Information, and Software
Update Procedures sections have been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0034-23.
Applicability has been updated to include 2024 model year GR86 vehicles.
The Introduction, Required Tools & Equipment, Software Update Information, and Software
Update Procedures sections have been updated.
Service Bulletin No. T-SB-0034-23 is obsolete and any printed versions should be discarded.
© 2026 Toyota Motor Sales, USA
Page 1 of 23
T-SB-0110-24
Rev1
December 3, 2024
Page 2 of 23
Head Unit Software Update (Denso)
Introduction
A head unit software update is available for 2022 – 2023 model year GR86 vehicles equipped with
Toyota Multimedia software version 10 or earlier. The software can be updated to version 11 with
a USB update. This software update addresses following items:
Display screen is blank (this does not affect the backup camera).
Head unit rebooting (this does not affect the backup camera).
Sirius XM® radio is inoperative.
Bluetooth® disconnects and does not reconnect automatically.
Scroll bar is inoperative even when vehicle is stopped.
Phone screen setting reset after ignition cycle.
Radio and/or media buttons won’t change the display screen.
A “Please go to your retailer to update the Gracenote® Database” message
appears unexpectedly.
Apple CarPlay® enhancements.
Android Auto™ enhancements.
A “Software update setup is initializing” message appears during USB update and does not
go away.
The touch screen is inoperative.
Unable to switch the audio source.
Radio sound inoperative.
Radio presets reset.
Sirius XM® radio enhancements.
USB audio enhancements.
Phonebook contact name order incorrect.
Text message audible playback stops.
Navigation voice guidance stops.
Unable to make a phone call with phone icon in messages tab.
HD radio enhancements.
CD player does not eject CD.
OTA (Over the Air) and USB software update enhancements.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 3 of 23
Head Unit Software Update (Denso)
Introduction (continued)
A head unit software update is available for 2022 – 2023 model year GR86 vehicles equipped with
Toyota Multimedia software version 11 or earlier. The software can be updated to version 12 by
OTA or USB update.
This OTA software update addresses the following items:
Display screen reboots (this does not affect the backup camera display).
No sound from head unit audio.
Pop-up messages stuck on Apple CarPlay® Screen (this does not affect the backup
camera display).
Volume knob is inoperative during Android Auto™.
Media button is inoperative.
Radio station preset selection is inoperative.
Sirius XM® satellite radio sound is inoperative after phone call ends.
Incorrect song description is displayed.
An “Are you sure you want to activate this profile?” message appears on the display screen
even if using the last paired phone.
Messages screen shows dates as 1/1/0.
USB audio cover art does not update.
Sirius XM® satellite radio channel name is missing.
USB audio goes to next folder before the previous one ends.
Voice command to play specific artist or album plays previously played USB audio
song instead.
Voice command to play specific artist via USB audio only plays the first album.
Maintenance date shows a hyphen instead of a date.
Software update confirmation screen does not appear.
This USB software update addresses the items above, plus:
No audio plays, only abnormal noise is heard from the speakers.
PCS activation banner stays on radio display screen after PCS event (this does not affect
the backup camera display).
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 4 of 23
Head Unit Software Update (Denso)
Introduction (continued)
A head unit software update is available for 2022 – 2024 model year GR86 vehicles equipped with
Toyota Multimedia software version 12 or earlier. The software can be updated to version 13 by
OTA or USB update.
This OTA software update addresses following items:
Head unit rebooting (this does not affect the backup camera display).
Display screen is blank (this does not affect the backup camera display).
The touch screen is inoperative.
No audio.
CarPlay® is inoperative.
CarPlay® disconnects.
“Feature is not available” message appears with iPhones on iOS 16.4 or later.
The Microphone is inoperative during CarPlay® phone calls.
Android Auto™ is inoperative.
Music plays from Android device instead of Android Auto™ vehicle speakers.
Bluetooth® system enhancements.
Failed Bluetooth® and Android Auto™ connections don’t automatically reconnect.
Display screen reaction is slow during Bluetooth® audio (this does not affect the backup
camera display).
Radio presets clear.
Sirius XM® satellite radio enhancements.
Hands-free call audio volume at zero.
Phonebook transfer is inoperative.
USB audio system enhancements.
“Please wait a minute” message prevents hands-free call from starting via voice recognition.
Voice recognition system enhancements.
Date/time is incorrect.
Software update system updates and enhancements.
This USB software update addresses the items above, plus:
Head unit does not finish booting up (this does not affect the backup camera display).
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 5 of 23
Head Unit Software Update (Denso)
Introduction (continued)
A head unit software update is now available for 2022 – 2025 model year GR86 vehicles equipped
with Toyota Multimedia software version 13 or earlier. The software can be updated to version 14
by OTA or USB update. This software update addresses following items:
No audio from any source at IG ON.
The head unit does not default to the last audio source at IG ON.
Sirius XM® audio does not play at IG ON and source cannot be changed.
Display screen graphics become distorted while scrolling through USB audio files (this does
not affect the backup camera display).
Phone book sorts contacts by last name instead of first name.
NOTE
In order to update to version 14 by OTA, the vehicle must have at least version 13.
Any version can be updated to version 14 by USB.
A head unit software update by OTA is also available for 2022 model year GR86 vehicles equipped
with Toyota Multimedia software version 9 or earlier. The software can be updated to version 10 by
OTA update. This software update addresses the following items:
Display screen is blank (does not affect the backup camera).
Head unit rebooting (does not affect the backup camera).
Sirius XM® radio is inoperative.
Bluetooth® disconnects and does not reconnect automatically.
The scroll bar is inoperative even when the vehicle is stopped.
Phone screen setting reset after ignition cycle.
Radio and/or media buttons won’t change the display screen.
A “Please go to your retailer to update the Gracenote® Database” message
appears unexpectedly.
Apple CarPlay® enhancements.
Android Auto™ enhancements.
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TSB/Document ID: T-SB-0110-24 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-01-06
MFR Internal Campaign ID/Software Version: T-SB-0110-24 Rev1
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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