NHTSA ID Number: 11028710
Manufacturer Communication Number: T-SB-0110-24 Rev1
TSB/Document Date: 2026-02-11
Summary
A head unit software update is available for 2022 – 2023 model year GR86 vehicles equipped with Toyota
Multimedia software version 10 or earlier. The software can be updated to version 11 with a USB update. This software update addresses following items: •Display screen is blank (this does not affect the backup camera). •Head unit rebooting (this does not affect the backup camera). •Sirius XM® radio is inoperative. •Bluetooth® disconnects and does not reconnect automatically. •Scroll bar is inoperative even when vehicle is stopped. •Phone screen setting reset after ignition cycle. •Radio and/or media buttons won’t change the display screen. •A “Please go to your retailer to update the Gracenote® Database” message appears unexpectedly. •Apple CarPlay® enhancements. •Android Auto™ enhancements. •A “Software update setup is initializing” message appears during USB update and does not go away. •The touch screen is inoperative. •Unable to switch the audio source. •Radio sound inoperative. •Radio presets reset. •Sirius XM® radio enhancements. •USB audio enhancements. •Phonebook contact name order incorrect. •Text message audible playback stops. •Navigation voice guidance stops. •Unable to make a phone call with phone icon in messages tab. •HD radio enhancements. •CD player does not eject CD. •OTA (Over the Air) and USB software update enhancements. •Display screen reboots (this does not affect the backup camera display). •No sound from head unit audio. •Pop-up messages stuck on Apple CarPlay® Screen (this does not affect the backup camera display). •Volume knob is inoperative during Android Auto™. •Media button is inoperative. •Radio station preset selection is inoperative. •Sirius XM® satellite radio sound is inoperative after phone call ends. •Incorrect song description is displayed. •An “Are you sure you want to activate this profile?” message appears on the display screen even if using the last paired phone. •Messages screen shows dates as 1/1/0. •USB audio cover art does not update. •Sirius XM® satellite radio channel name is missing. •USB audio goes to next folder before the previous one ends. •Voice command to play specific artist or album plays previously played USB audio song instead. •Voice command to play specific artist via USB audio only plays the first album. •Maintenance date shows a hyphen instead of a date. •Software update confirmation screen does not appear. This USB software update addresses the items above, plus: •No audio plays, only abnormal noise is heard from the speakers. •PCS activation banner stays on radio display screen after PCS event (this does not affect the backup camera display). This OTA software update addresses following items: •Head unit rebooting (this does not affect the backup camera display). •Display screen is blank (this does not affect the backup camera display). •The touch screen is inoperative. •No audio. •CarPlay® is inoperative. •CarPlay® disconnects. •“Feature is not available” message appears with iPhones on iOS 16.4 or later. •The Microphone is inoperative during CarPlay® phone calls. •Android Auto™ is inoperative. •Music plays from Android device instead of Android Auto™ vehicle speakers. •Bluetooth® system enhancements. •Failed Bluetooth® and Android Auto™ connections don’t automatically reconnect. •Display screen reaction is slow during Bluetooth® audio (this does not affect the backup camera display). •Radio presets clear. •Sirius XM® satellite radio enhancements. •Hands-free call audio volume at zero. •Phonebook transfer is inoperative. •USB audio system enhancements. •“Please wait a minute” message prevents hands-free call from starting via voice recognition. •Voice recognition system enhancements. •Date/time is incorrect. •Software update system updates and enhancements. •This USB software update addresses the items above, plus: •Head unit does not finish booting up (this does not affect the backup camera display).
A “Software update setup is initializing” message appears during USB update and does not
go away.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 6 of 23
Head Unit Software Update (Denso)
Warranty Information
OP CODE
DESCRIPTION
EL2430
Software Update
TIME
OFP
T1
T2
0.5
SU003-0964#*
SU003-1096#*
SU003-1161#*
SU003-1221#*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired
by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
DCA-8000 Battery Diagnostic Tool*
DCA-8000P-T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-368-6787 or by visiting
Home – Service Resources – Toyota Tools and Equipment Program.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 7 of 23
Head Unit Software Update (Denso)
Software Update Information
MODEL
SOFTWARE UPDATE FILE
GR86
rb_update_2025_GR86_HU_A_14.zip
NOTE
This file can be used in 2022 – 2025 model year GR86 vehicles.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Never change the update file names AFTER
downloading them or save ANY other files on the same USB flash drive.
Use a blank USB flash drive from a trusted name-brand manufacturer with the
following specifications:
Storage capacity: 16.0 GB or larger
Communication format: USB 2.0 or newer
File format: NTFS
Software Update Procedures
Head Unit Software Version Confirmation Procedure ................................................................. 8
USB Update Procedure .............................................................................................................. 9
OTA Update Procedure ............................................................................................................ 14
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures
Head Unit Software Version Confirmation Procedure
1. Select Settings.
Figure 1.
2. Under the General tab, select
System Information.
Figure 2.
3. Compare the last six digits of the Software
Version number against Table 1.
Is the head unit software up to date?
Figure 3.
YES — This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.
NO — Continue to the
USB Update Procedure.
© 2026 Toyota Motor Sales, USA
Page 8 of 23
T-SB-0110-24
Rev1
December 3, 2024
Page 9 of 23
Head Unit Software Update (Denso)
Software Update Procedures (continued)
Head Unit Software Version Confirmation Procedure (continued)
Table 1. Head Unit Software USB Update Applicability Table
MODEL YEAR
PREVIOUS VERSION
2022
<T41CMM162-480
2023 – 2024
<TG1CMM160-980
2025
<TJ1CMM040-480
UPDATE METHOD
NEW HEAD UNIT
SOFTWARE VERSION
NEW VERSION
T41CMM162-480
USB
14
TG1CMM160-980
TJ1CMM040-480
USB Update Procedure
The USB update can ONLY be performed if the head unit software is earlier than version 13
(see Table 1.).
The USB update MUST be performed with the engine ON (at idle) or with the ignition ON/engine
OFF. If performing this update with ignition ON/engine OFF, using a battery charger is
recommended to prevent a flat battery.
Format the USB flash drive in NTFS format. After
downloading the file, unzip/extract the zip file,
double-click the folder, and drag and drop the
three files (Figure 4) onto the USB flash drive. Be
sure to safely eject the USB flash drive BEFORE
removing it from the PC.
Figure 4.
NOTICE
NEVER attempt to install the software immediately following an exchange module installation.
Let the system restart first and operate for 20 minutes.
NEVER attempt to install the software a second time for 30 minutes following a previously
unsuccessful software installation.
NEVER attempt to install the software for at least 30 minutes AFTER completing an OTA update.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
1. Go to Settings – General – Software Update
and confirm that Automatically Check for
Updates is toggled OFF. Click the red X to
close the screen.
Figure 5.
2. Enter dealership mode by pushing the TUNE
knob six times, while simultaneously pressing
both SEEK switches.
Figure 6.
3. Select Software Update.
Figure 7.
© 2026 Toyota Motor Sales, USA
Page 10 of 23
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
4. Insert the prepared USB flash drive AFTER
the Insert Update Media screen appears.
Figure 8.
5. Select OK.
Figure 9.
NOTE
If the screen displays a “Software Loading
Unsuccessful” message, confirm that the USB
device has been properly formatted, the
software on the device matches the system
being reprogrammed, and try again.
6. Confirm the Available Version is version 12,
per Table 1.
Figure 10.
7. Select OK to begin the software update.
© 2026 Toyota Motor Sales, USA
Page 11 of 23
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
8. Wait for the update to complete. This can
take 5 – 10 minutes.
Figure 11.
NOTE
Do NOT turn the engine OFF during the
software update.
9. Select OK after the update is complete.
Figure 12.
NOTE
If the screen says “incomplete” instead of
“complete” continue to the next step and
check the software version at the end of this
process to confirm if the latest version is now
installed. If the version is the latest, the repair
is complete. If not, start the USB update
process again.
10. After the screen shown in Figure 13 appears,
perform the following procedure:
Turn the engine OFF.
Open the driver’s side door.
Close the driver’s side door.
Wait three minutes.
Open the driver’s side door.
Turn the engine ON.
Check the software version to confirm the
latest is installed.
USB update is complete.
Figure 13.
© 2026 Toyota Motor Sales, USA
Page 12 of 23
T-SB-0110-24
Rev1
December 3, 2024
Page 13 of 23
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
11. Does the screen shown in Figure 14 appear?
YES — Wait for up to 15 minutes for initialization to complete. After initialization is complete
Figure 15 appears. Then, repeat step 10.
NO — Continue to step 12.
Figure 15.
Figure 14.
12. Go to Settings – General – Software Update
and confirm that Automatically Check for
Updates is toggled ON. Click the red X to
close the screen.
Figure 16.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 14 of 23
Head Unit Software Update (Denso)
Software Update Procedures (continued)
OTA Update Procedure
An OTA update to version 10 can ONLY be performed if the 2022 model year GR86 vehicle
head unit software is earlier than version 10. Updating the GR86 head unit software via OTA to
version 10 will enhance the functionality of the system and improve the driving
experience, including:
Improved performance of the in-vehicle touchscreen display.
Improvements to Bluetooth® connectivity.
Improvements to Apple CarPlay® and Android Auto™ vehicle integration.
An OTA update to version 12 can ONLY be performed if the 2022 – 2023 model year GR86 vehicle
head unit software is version 10 or 11. Updating the GR86 head unit software via OTA to version
12 will enhance the functionality of the system and improve the driving experience, including:
Improved performance of the in-vehicle touchscreen display.
Improvements to audio multimedia functionality.
Improvements to Apple CarPlay® and Android Auto™ vehicle integration.
An OTA update to version 13 can ONLY be performed if the 2022 – 2024 model year GR86 vehicle
head unit software is version 12. Updating the GR86 head unit software via OTA to version 13 will
further enhance the performance of the system and improve the driving experience. This includes:
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: T-SB-0110-24 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-01-06
MFR Internal Campaign ID/Software Version: T-SB-0110-24 Rev1
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used escaner automotriz device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way, and we’ll provide a solution within 24 hours. THINKSCAN 689BT Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- [Good News] THINKSCAN 689BT is the most competitive automotive scan tool to date, offering wireless updates with no subscription fees(valued 500Buc.ks) . With all the features of THINKTOOL PD8,PRO, built on Android 10 platform with 4-core CPU, 4GB RAM
and 64GB ROM, serving up to 5X faster than older MAX/MINI/PLUS vehicle scanners escaner automotriz, no more slow and delayed feedbacks, it's time to update your garage tool. - [Big Money Saver] Premium THINKSCAN 689BT Wireless Diagnostic Scanner Escaner Automotriz, save up to 400USD per year, includes all useful features: Full bi-directional controls, ECU coding, 34+ services, OEM all system diagnostics, Worldwide vehicles coverage, CAN FD & DoIP, FCA AutoAuth（The 689BT only provides a login and purchase portal, and users are required to register for an FCA account and pay a membership fee in order to perform the relevant automotive diagnostics)
- [3000+ Active Tests]Active testing is one of the most useful features in automotive maintenance and greatly improves mechanic efficiency. THINKCAR 689BT bidirectional scanner can send action commends to vehicle sub-systems or components for active test without using vehicle controls. It can perform various tests such as: EVAP Test, Fuel Trim Reset, Injector Buzz Test, Window/ Mirror/ Door Lock Test, Pump and Value Tests, etc. Get functions from "Diagnose>Car Model>System>Active Test".
- [Hot Advanced Features] 689BT bidirectional tool scanner for car newly adds ECU Coding, Power Balance, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: 1. changing the color of interior lights 2. switching on/off the auto hold, 3. customizing dash kits 4. activating the auto side mirror folding function 5. disables auto start-stop. Note: Coding functions vary by model&year.
- 【15+ Advanced Reset & Calibration Functions】The Thinkdiag scanner provides 15+ professional maintenance functions, including:✔ Oil Reset | ✔ ABS Bleeding | ✔ Injector Coding | ✔ SAS Reset✔ TPMS Reset | ✔ BMS Reset | ✔ Transmission Adaptation | ✔ AFS Reset | ✔ Sunroof Calibration | ✔ Brake Reset | ✔ Suspension Relearn | ✔ Electronic Throttle Relearn | ✔ Seat Calibration | + More reset/relearn/calibrate/adaptive functions under automotive full systems diagnostic menu. Ideal professional OBDII scanner for mechanics and DIY enthusiasts, Thinkdiag delivers professional OE-level diagnostics with adaptive relearn capabilities for precise vehicle servicing.
- 【Full-System Diagnostics OBD2 Scanner Bluetooth】 Thinkdiag OBD2 Scanner supports all Systems diagnostic function, it can read/clear DTCs, read live data, read control module information, actuation tests and maintenance functions for ECM, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc... It works with most car models after 1996, cover more than 120+ car brands. All car make and reset software come with 1 year update without any charge, much valuable and powerful than 1000 dollars level scanners in the market.
- 【Potential Feature Activation】 Thinkdiag diagnose obd2 scanner Bluetooth allows you to match the replaced components with ECU, activate potential functions for BMW, for GM, for Benz etc. Adjust some annoying features, adapt vehicle's settings to improve performance. No matter you are private owner or professional technician, Thinkdiag is a powerful and handy scanner in your repair tool list. Potential features are not suitable for every car models, please check with us before purchase. This superior function required newest Android OS device, it performs better on Android cell phone.
- 【Bidirectional Test/Active Test】 Thinkdiag car code reader actuates solenoids and actuators for active testing, send commands to systems/components to test their real-time working status, without using manual vehicle controls which saves much diagnostic time and effort to identify malfunction causes. You can check windows, doors, mirrors, sunroof, fans, fuel pump and other parts working status by actuation test function, thinkdiag supports 10000+ active tests. When you process Automotive full system diagnostic, you can do active test on every supported module.
- 【Intelligent Diagnostic Tool with Auto-VIN】Thinkdiag Bluetooth OBD2 scanner makes your smart phone device become a professional vehicle diagnostic tool, it compatible with Android and iOS system. Auto-VIN function supports the Thinkdiag identifies the most car models automatically, if autovin failed, you can choose car info manually. Full system Vehicle health report will be automatically created after diagnosis, report can be shared. Live Data Stream combined 4-in-1 Graphing+Data Record better for monitoring vehicle performance and analyze the abnormal parameter.
- 【Powerful Bidirectional Control -- Active Test】Good News! The THINKSCAN 662 obd2 scanner has bidirectional control function,which is the most popular feature among mechanics.This function is mainly used to test whether the executing components in the electronic control system can work normally,By requesting information from the vehicle's ECU or sending commands to the ECU module to execute commands and identify maintenance status,quickly locate the cause of the fault.Such as ABS,Fuel Injectors,Adjusting Throttle,Coolant Fans,Radiator Fans,Coolant Pumps,EV.AP Test, Fuel Trim Reset,Injector Buzz Test,Pump/ Value Test,etc. Effectively shorten diagnosis time and reduce diagnosis costs.
- 【Unlock Pro-Level Diagnostics With Half Costs】 THINKSCAN 662 obd2 scanner diagnostic tool Delivers Premium Scanning Power for Half the Price! The OBD2 scanner can handle common issues with ECM,TCM,ABS,SRS. It can easily read and clear fault codes, analyze data streams, and ensure quick identification of problems. THINKSCAN 662 bidirectional scan tool has 12 practical reset functions, including Airbag Reset,ABS Bleeding,BMS,Brake Reset, D.P.F,Throttle Adaptation,Injector Coding,OIL Reset,steering angle Reset,Gearbox,TPMS,and more. The car scanner diagnostic tool very suitable for DIY enthusiasts, car repair technicians, and small and medium-sized repair shops.
- 【Multi Functional Intelligent Car Scanner Diagnostic Tool】 Automatic VIN + Real-time Data + DTC Lookup + Historical Diagnostic Records: This OBD2 scanner features auto serch technology, allowing for car recognition without the need for manual input. The real-time data of the car ECU is read and displayed in the form of text or a 4-in-1 merged waveform chart. You can save, share, print or send the entire inspection report via email for analysis. Historical diagnostic reports help you quickly identify vehicle issues and understand the condition of the vehicle. The built-in 'feedback' module provides customized repair Operation recommendations from our certified professionals.
- 【Upgraded Hardware + Ergonomically Engineered】 THINKSCAN 662 OBD2 scanner has a friendly combination of touch screen and physical buttons with an ergonomic appearance for comfortable use.Experience 2x faster scans and 50% longer lifespan vs standard models.This scanner para autos boast a 4-core 1.8GHz CPU,6.2-inch HD touch screen,2GB RAM + 32GB ROM storage capacity,a long-lasting 4150mAh battery,Android 8 ensures lightning-fast bootup and processing.The scanner is robust with rubberized protection that you can store and use in the trunk or garage.Whether you are engaged in Home car maintenance or road rescue car repair,this car scanner can help you perfectly solve car problems.
- 【Effortless Setup & Scanning - Intuitive for All Skill Levels】No More Complicated Scanners! The User Interface is as User-Friendly as THINKCAR 689BT! Truly Plug-and-Play,The downward sliding setup shortcut portal and drawer function shortcut portal make you use this scan tool as easy as using your own cell phone.The car scanner supports setup screenshot,screen recording,volume adjustment,this scan tool includes product e-manuals,instructional videos,and fault code libraries,users can check the usage guide,perfect for DIY car owners,Maintenance technician.If your father,husband,brother,boyfriend enjoys car repairs,THINKSCAN 662 is a great gift choice, and it has amazing family value.
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.