◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
10/14/2025

TOPIC
Updated HV floor Under Wire Harness Repair Parts list
Toyota has added Certain 2023-2024 RAV4 HV, 2023-2024 RAV4 Prime, 2023-2024
Highlander HV, 2023–2024 Sienna HV, 2023-2024 Venza HV, and 2023-2024 Crown
HV.

09/18/2025

02/28/2024
05/18/2023

Toyota has expanded coverage to 10 year/unlimited mile coverage with completion of
Campaign - LSC 25TD01.
Sienna HV vehicles are currently not included in the LSC 25TD01. An LSC will issued at
a later date and the completion of that LSC will be required to maintain the extended
10 year/ 100,000 mile coverage at that time.
Toyota has added 2021-2022 RAV4 Prime HV, 2021-2023 Sienna HV, 2021-2022 Venza
HV to this CSP
Toyota has added 2020-2022 Highlander HV AWD to this CSP

Please review this notification with your staff to ensure that all relevant personnel have been briefed regarding
this subject. The most recent update in the attached Dealer Letter will be highlighted with a red box.
Thank you for your cooperation.

© 2025 Toyota Motor Sales, USA

Original Publication Date: December 21, 2022

CUSTOMER SUPPORT PROGRAM 22TE09
Certain 2019– 2024 Model Year RAV4 HV (AWD Only)
Certain 2021– 2024 Model Year RAV4 Prime
Certain 2020– 2024 Model Year Highlander HV (AWD Only)
Certain 2021– 2024 Model Year Sienna HV
Certain 2021– 2024 Model Year Venza HV
Certain 2023– 2024 Model Year Crown HV
Coverage for HV Floor Under Wire Harness and Rear Traction Motor Cable Corrosion
Model / Years
2019 – 2024 RAV4 HV AWD
2020 – 2024 Highlander HV
2021 – 2024 RAV4 Prime
2021 – 2024 Sienna HV
2021 – 2024 Venza HV
2023 – 2024 Crown HV

Production Period
Mid-August 2018 – Mid-February 2024
Late November 2019 – Early March 2024
Late June 2019 – Early May 2024
Early March 2020 – Mid-May 2024
Early March 2020 – Mid-February2024
Late May 2022 – Early March 2024

Approximate Total Vehicles
659,210
166,600
86,650
109,400
151,790
27,020

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing an expanded
Customer Support Program to provide coverage for the HV Floor Under Wire Harness and the Rear Traction
Motor Cable on certain 2019 to 2024 RAV4 HV AWD, 2020 to 2024 Highlander HV, 2021 to 2024 RAV4 Prime,
2021 to 2024 Sienna HV, and 2021 to 2024 Venza HV, 2023 to 2024 Crown HV vehicles.
Background
Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is

Tech Requirements
TIC206A – Electrical Repair 1

covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles

Repair Time

(whichever comes first), we at Toyota care about the customers’ ownership

Repair: 3.3 – 13.6

experience. Toyota is providing extended coverage under this Customer

Parts Control at Launch

Support Program for repairs related to excessive corrosion to the wire harness
connections at the Rear Motor Generator. Excessive corrosion can cause AM
Radio Static during certain drive cycles, or the vehicle may not start.

The following information is provided to inform you and your staff of the
program notification schedule and your degree of involvement.

© 2025 Toyota Motor Sales, USA

MAC D
Owner Notification Date
Early October
Salvaged Title Eligible
No

Customer Support Program Details
This Customer Support Program provides coverage as it applies to HV Floor Under Wire Harness and Rear
Traction Motor Generator Cable on certain 2019-2024 model year RAV4 HV AWD, 2020–2024 Highlander
HV AWD, 2021–2024 RAV4 Prime, 2021–2024 Sienna HV, 2021–2024 Venza HV, and 2023–2024 Crown HV
vehicles. The specific condition covered by this program is excessive corrosion at the connector of the HV
Floor Under Wire Harness and Rear Traction Motor Cable. If the condition is verified per Toyota inspection
criteria, the vehicle will be repaired or have the affected wire harness/cable replaced under the terms of
this Customer Support Program.
•
•

•

This coverage has been expanded from 8 years from date of first use or 100,00 miles (whichever
comes first) to 10 years/unlimited miles.
To maintain the expanded 10 years/unlimited mile coverage the vehicle must have LSC 25TD01
completed by September 30, 2028. Vehicles that have not had LSC 25TD01 will revert to 8 years from
date of first use or 100,00 miles (whichever comes first) when LSC 25TD01 expires.
Sienna HV vehicles are currently not included in the LSC 25TD01. An LSC will be issued at a later date
and the completion of that LSC will be required to maintain the extended 10 years/ unlimited miles
coverage at that time.

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set
forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from
abuse, an accident, theft, and/or vandalism is not covered.

Covered Vehicles
There are approximately 1,200,700 vehicles covered by this Customer Support Program. There are
approximately 8,720 vehicles in Puerto Rico involved in this Customer Support Program.
Owner Letter Mailing Date
Phase 1
Toyota began notifying owners of applicable RAV4 HV AWD vehicles in early February 2023, and
those were distributed over the following several months.
Model / Years
2019 – 2022 RAV4 HV AWD

Production Period
Mid-August 2018 – Mid-November 2022

Approximate Total Vehicles
473,140

Phase 2
In mid-May 2023, Toyota added approximately 113,410 vehicles to this Customer Support Program, as
noted here. Toyota began notifying owners of the applicable Highlander HV AWD vehicles starting in
mid-June 2023, and the remainder were distributed over the following several months.
Model / Years

Production Period

Approximate Total Vehicles

2020 – 2022 Highlander HV AWD
Phase 3

Late June 2019 – Late October 2022

113,410

In late February 2024, Toyota added approximately 217,710 vehicles to this Customer Support
Program, as noted here. Toyota began to notify owners of the applicable vehicles starting in Mid© 2025 Toyota Motor Sales, USA

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March 2024 and continued mailing notices over the following several months. A sample of the
owner’s notification has been included for your reference.
Model / Years
2021 – 2022 RAV4 Prime
2021 – 2022 Sienna HV
2021 – 2022 Venza HV

Production Period
Late November 2021 – Early October 2022
Early March 2020 – Late September 2022
Early March 2020 – Mid-October 2022

Approximate Total Vehicles
48,260
62,050
107,400

Phase 4
In Mid-September 2025, Toyota added approximately 396,450 vehicles to this Customer Support
Program, as noted here. Toyota will begin to notify owners of the applicable vehicles starting in early
October 2025.

Owners previously notified under phases 1-3 will also be renotified to inform them of the change in CSP
coverage during the duration of the LSC 25TD01 which expands the coverage to 10 years unlimited mileage.

This coverage expansion does require LSC 25TD01 to be performed to receive the 10 years/unlimited miles
under CSP 22TE09. If LSC 25TD01 is not performed before the expiration date, the vehicle coverage under
22TE09 will revert to 8 years or 100,000 miles (whichever comes first) for eligible vehicles.
Note: Sienna HV vehicles are currently not included in the LSC 25TD01. An LSC with the Sienna HV vehicle will be
issued at a later date and the completion of that LSC will be required to maintain the extended 10 years/ unlimited
miles coverage at that time.

Model / Years
2021 – 2024 RAV4 HV AWD
2020 – 2024 Highlander HV
2021 – 2024 RAV4 Prime
2021 – 2024 Sienna HV
2021 – 2024 Venza HV
2023 – 2024 Crown HV

Production Period
Mid-August 2018 – Mid-February 2024
Late June 2019 – Early May 2024
Late November 2021 – Early March 2024
Early March 2020 – Mid-May 2024
Early March 2020 – Mid-February 2024
Late May 2022 – Early March 2024

Approximate Total Vehicles
186,070
53,230
38,390
47,350
44,390
27,020

Owner Notification
Customers who receive the owner's letter may contact your dealership with questions regarding the letter
and/or the Customer Support Program. Please welcome them to your dealership and answer any questions
that they may have. A Q&A is provided to ensure consistent messaging is communicated to customers.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
Mail
Toyota will start notifying owners in early October 2025.

© 2025 Toyota Motor Sales, USA

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/

Customer Support Program Contents
Service Department ..................................................................................................................................... 5
Warranty Reimbursement Procedure ............................................................................................................. 5
Parts Department ........................................................................................................................................ 7
Policies And Procedures .............................................................................................................................. 10

© 2025 Toyota Motor Sales, USA

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Service Department
Warranty Reimbursement Procedure

Verify Vehicle Eligibility
1. Confirm vehicle VIN matches R.O.
2. Check vehicle is covered under CSP

No further action required.

Not Covered

Covered
Inspect the vehicle for DTC and or AM
static

Vehicle not affected

Condition confirmed

Does the Rear Traction Motor Cable have
corrosion on the chamfer per inspection

Yes

No

Replace HV Floor Under Wire

Replace both HV Floor Under Wire
Harness and Rear Traction Motor Cable

Repair Complete

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Op Code

Description

22TE09R1
22TE09R2
22TE09R3
22TE09R4
22TE09R5
22TE09R6

Flat Rate
Hours
4.7
5.7
9.3
10.3
9.5
12.1

Replace RAV4 HV Floor Under Wire Harness
Replace RAV4 HV Floor Under Wire and Rear Traction Motor Cable
Replace Highlander HV Floor Under Wire Harness
Replace Highlander HV Floor Under Wire and Rear Traction Motor Cable
Replace RAV4 Prime Floor Under Wire Harness
Replace RAV4 Prime Floor Under Wire and Rear Traction Motor Cable
Replace RAV4 Prime w/ PVM (Panoramic View Monitor) Floor Under Wire
22TE09R7
11.0
Harness
Replace RAV4 Prime w/ PVM (Panoramic View Monitor) Floor Under Wire and
22TE09R8
13.6
Rear Traction Motor Cable
Replace RAV4 Prime w/ BGM (Guide Line, Camera ECU Back Monitor) Floor
22TE09R9
9.9
Under Wire Harness
Replace RAV4 Prime w/ BGM (Guide Line, Camera ECU Back Monitor) Floor
22TE0910
12.5
Under Wire and Rear Traction Motor Cable
22TE0911
Replace Sienna HV Floor Under Wire Harness
8.3
22TE0912
Replace Sienna HV Floor Under Wire and Rear Traction Motor Cable
9.1
22TE0913
Replace Venza HV Floor Under Wire Harness
3.8
22TE0914
Replace Venza HV Floor Under Wire and Rear Traction Motor Cable
6
Replace Venza HV w/PVM (Panoramic View Monitor) Floor Under Wire
22TE0915
5.3
Harness
Replace Venza HV w/PVM (Panoramic View Monitor) Floor Under Wire and
22TE0916
7.5
Rear Traction Motor Cable
22TE0917
Replace Crown HV Floor Under Wire
3.3
22TE0918
Replace Crown HV Floor Under Wire and Rear Traction Motor Cable
4.1
Note: Vehicles that have the cable replacement performed under CSP 22TE09, will not require LSC 25TD01 to
be completed. LSC 25TD01 will automatically be closed once CSP 22TE09 is completed.
•
•

•

All claims should be filed under the CSP opcode.
A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up
to a maximum of 3 days as a sublet type “RT” under any of the Op Codes listed above.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the
Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o A rental invoice MUST be attached to all rental claims. These claims may be subject to debit if the rental
invoice is not attached.
Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type
“TW” in the event the customer vehicle cannot be driven due to DTC.
o Towing invoices MUST be attached to all towing claims. These claims may be subject to debit if the
towing invoice is not attached.
o

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Salvage Title Vehicles
• This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage
unknown, or similar title are NOT ELIGIBLE for coverage under this CSP.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Remedy Procedures
Refer to TIS for Technical Instructions on this CSP’s diagnosis and repair. Conduct all non-complete Safety
Recalls and Service Campaigns on the vehicle during the time of appointment.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. Additionally, to ensure that all vehicles have the repair performed
correctly, technicians performing this repair are required to have completed the following course:
•

TIC209A - Electrified Powertrain Vehicle Repair

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above course completed to perform this
repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to
this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to always perform this repair.
NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner’s letter.

Parts Department
Parts Information
At the time of launch, parts for this Customer Support Program can be ordered in Campaign Part Order
Request (CPOR) on Service Lane or are on Manual Allocation Control (MAC) due to potential limited part
availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information as part controls can be adjusted throughout the life of the campaign.
Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer
Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For
MAC code D, refer to the MAC report for further instructions.

© 2025 Toyota Motor Sales, USA