NHTSA ID Number: 11020666
Manufacturer Communication Number: 21TG01
TSB/Document Date: 2025-07-10
Summary
21TG01 Exprired - Replaced with Campaign 23TA13 During a recent investigation of reported battery fires in 2013-2018 RAV4 vehicles with gasoline engines (excluding hybrid
models), Toyota discovered that many non-Toyota retailers and others who sell or install replacement batteries were recommending a small size battery for replacement. Toyota specifies a particular size replacement battery for the RAV4 that does not include this small size. The smaller battery may not fit securely with the RAV4’s battery mounting parts, and, in some cases, can move around when the vehicle is driven, causing a short circuit. Using the wrong size battery, or not installing a replacement battery properly, can cause damage to the battery and the vehicle, and it could cause a vehicle fire.
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Inspection Completed
Return Vehicle to Customer
© 2021 Toyota Motor Sales, USA
Customer Declined
Battery Replacement
Provide Customer
Disclosure Form regarding
battery not meeting Toyota
specifications
Consumer Advisory 21TG01 - D - Page |6
TEC001
TEC002
TEC003
0.2
0.4
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TEC004
Flat Rate Hours
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Description
Inspect Battery Size - Size
Correct, and Confirm Secured
(Ok)
Inspect Battery Size - Size
Correct, Not Secured Properly,
Condition Corrected
Inspect Battery Size - Wrong
Battery, Customer declines New
battery, Disclosure provided
Inspect Battery Size – Size Correct
– Crash damage, Disclosure
provided
Inspect Battery Size – Wrong
Battery – Crash damage,
Disclosure provided
Inspect Battery Size - Wrong
Battery, Battery Replaced and
Secured
TEC005
0.2
0.2
0.4
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TEC006
0.2
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Op Code
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The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
For repair orders opened on or before June 27, 2024 - A battery discount of $32 can be claimed under Op
Code TEC006 as sublet type "BA" in the event the customer had the wrong group size battery installed and
elects to purchase the correct size True-2 battery from Toyota. Toyota requests that these claims be
submitted within 45 days (August 11, 2024).
o Toyota requires a picture of the RO and the incorrect size battery in the engine bay to be attached to
all battery sublet campaign claims.
For any repair orders opened after June 27th, battery reimbursement consideration should be directed to
the settlement website www.RAV4BatteryAssemblySettlement.com or call 1-877-522-3626.
Towing can be claimed under Op Codes TEC001-TEC006 for a maximum of $250 as sublet type “TW” in the
event the customer requests vehicle pickup.
o Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing
invoice is not attached.
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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Consumer Advisory. This claim filing information
is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has
been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect
VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
© 2021 Toyota Motor Sales, USA
Consumer Advisory 21TG01 - D - Page |7
Campaign Designation / Phase Decoder
T
Year Campaign
is Launched
Vehicle Make
01
Field Action Category and Phase
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Field Action Sequence
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
G = Consumer Advisory
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(May use other characters in unique
cases)
01 = 1 st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
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19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
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19
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19TA01
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Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
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Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Consumer Advisory.
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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2021 Toyota Motor Sales, USA
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CONSUMER ADVISORY 21TG01
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Certain 2013-2018 Model Year RAV4
12-Volt Battery Size and Installation Inspection
Q1:
A1:
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Frequently Asked Questions
Original Publication Date: November 18, 2021
What is the advisory for?
During a recent investigation of reported battery fires in 2013-2018 RAV4 vehicles with gasoline
engines (excluding hybrid models), Toyota discovered that many non-Toyota retailers and others
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who sell or install replacement batteries were recommending a small size battery for replacement.
Toyota specifies a particular size replacement battery for the RAV4 that does not include this small
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size. The smaller battery may not fit securely with the RAV4’s battery mounting parts, and, in some
cases, can move around when the vehicle is driven, causing a short circuit. Using the wrong size
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battery, or not installing a replacement battery properly, can cause damage to the battery and the
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What is Toyota going to do?
Some RAV4 owners may already have replaced the original battery that was equipped with their
vehicle. If you are one of these owners, or if you are unsure if your battery has been replaced in the
past, it is important to confirm that you have:
•
The correct size battery installed, and;
•
That the correct size battery is installed securely.
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vehicle, and it could cause a vehicle fire.
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Toyota wants to help you identify if the correct battery is installed securely in your vehicle. Your Toyota
dealer is available to perform one inspection of the battery to confirm if it is the correct size FREE OF
CHARGE. If you had your vehicle inspected prior to June 25, 2024, you may still have one additional
inspection of the battery to confirm if it is the correct size FREE OF CHARGE. If certain components
used to secure the battery in place are damaged or missing during this inspection, they will be
replaced FREE OF CHARGE as long as the correct size battery is installed. In addition, your Toyota
dealer can also apply the label provided with the Consumer Advisory letter for you during this
inspection FREE OF CHARGE if you prefer.
NOTE: If previous damage to the mounting location of the battery has occurred (such as crash
damage), this may prevent a dealer from properly inspecting and securing a battery. In this case, it will
be your responsibility to have the damage repaired.
FAQ Page 1 of 3
© 2024 Toyota Motor Sales, USA
Why can't the dealer replace the components that secure the battery in place if the battery is
the wrong size?
A2a:
These components are designed for a specific size battery and may not properly secure the
wrong size battery. An improperly secured battery can move around and cause damage to the
battery and the vehicle, and it could cause a vehicle fire.
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Q2a:
Q2b: Which parts will Toyota provide FREE of charge during
the dealer inspection?
What if my vehicle has the wrong size battery installed?
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If the wrong battery size is installed in your vehicle, Toyota recommends that the correct size battery
be installed promptly. Owners and lessees may be eligible for partial reimbursement by visiting
www.Rav4BatteryAssemblySettlement.com or calling 1-877-522-3626. If you would prefer to purchase
a correct size battery other than through a Toyota dealer, please have the installer carefully follow the
instructions contained on the label that was provided with the Consumer Advisory letter to ensure that
the correct size battery is installed securely. Please note that there will be no partial reimbursement
for batteries not purchased at a Toyota dealer after June 25, 2024. Please note that only battery
replacements performed at an authorized Toyota dealer are eligible for reimbursement under the class
action settlement.
Q3a:
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Q3:
A3:
The battery clamp (hold-down bracket)
The bolt that secures the battery clamp to the vehicle
The J-hook bolt
The nut that threads onto the J-hook bolt
The tray under the battery
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1.
2.
3.
4.
5.
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A2b:
Why isn’t Toyota covering the full cost of a correct size battery?
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Can I inspect my battery’s condition myself?
If you prefer to perform this inspection yourself and are comfortable doing so, we have prepared a
video that shows you how to inspect the battery size and installation condition. Please be sure to fully
read and carefully follow all warnings and instructions provided in the video. To access the video, scan
the QR code below with your smartphone camera and follow the link, or navigate to the URL below in
your web browser.
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Q4:
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A3a: The coverage for the battery reimbursement is determined by the class action settlement
agreement. Owners can learn more information by visiting www.Rav4BatteryAssemblySettlement.com
or calling 1-877-522-3626.
FAQ Page 2 of 3
© 2024 Toyota Motor Sales, USA
Model Year
Production Period
RAV4
2013-2018
Late November 2012 – Mid-November 2018
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Model Name
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How long will the dealer inspection take?
The inspection should be brief but plan to spend approximately 45 minutes at the dealership. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a
longer period of time.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
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What if I have additional questions or concerns?
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If you have additional questions or concerns about the battery assembly unit, please contact the
Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm,
Saturday 9:00 am to 7:00 pm Eastern Time.
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Q7:
A7:
There are approximately 1,854,000 vehicles covered by this Consumer Advisory.
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Q6:
A6:
Which and how many vehicles are covered by this Consumer Advisory?
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Q5:
A5:
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https://youtu.be/w1msmKx2kwg
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Owners or lessees with question about the partial reimbursement or the Settlement in general should
visit www.Rav4BatteryAssemblySettlement.com or call 1-877-522-3626.
FAQ Page 3 of 3
© 2024 Toyota Motor Sales, USA
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TSB/Document ID: 21TG01
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-18
MFR Internal Campaign ID/Software Version: 21TG01
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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