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FOR
CONSUMER ADVISORY 21TG01

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12-VOLT BATTERY SIZE AND INSTALLATION INSPECTION

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CERTAIN 2013 – 2018 RAV4
Update

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• 6-18-25 – 21TG01is expired – replaced with campaign 23TA13
• 12-8-21 – TI updated to include battery hold-down part numbers and
additional information about battery discount sublet requirements.
• 11-24-21 – TI updated to include battery JIS Number and Technician
Certification has been updated.

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The inspection and repair quality of covered vehicles is extremely important to Toyota. All dealership
technicians performing this Consumer Advisory inspection are required to successfully complete the
most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To
ensure that all vehicles have the inspection performed correctly; technicians performing this inspection
are required to currently have completed all of the following courses:

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TECHNICAL INSTRUCTIONS

•

T623 – Toyota Electrical Circuit Diagnosis

Always check which technicians can perform the campaign by logging on to
https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians that have
completed the above courses to perform this inspection. Carefully review your resources, the technician
skill level, and ability before assigning technicians to this inspection. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to
perform this inspection at all times.

Verify Vehicle Eligibility
Check TIS Vehicle Inquiry
System to verify eligibility

Not Covered

No further action required

Not Group 35
or JIS D23

Offer discounted True-2
Group 35 (see Dealer Letter
for sublet instructions)

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Inspect and replace battery
hold-down components as
necessary

Customer Declined
Battery Replacement

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Battery Replaced
with Correct Size

Provide Customer
Disclosure Form regarding
battery not meeting Toyota
specifications

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Battery Secured
Adhere caution label to
hold-down clamp if not
already installed

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Group 35 or JIS D23

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Covered
Check Battery Group Size

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OPERATION FLOW CHART

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Label Installed

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Inspection Completed
Return Vehicle to Customer

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1. CHECK VEHICLE FOR CONSUMER ADVISORY ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Consumer
Advisory, and that it has not already been completed.

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Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.

PARTS

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III. PREPARATION
A.

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II. IDENTIFICATION OF AFFECTED VEHICLES

Parts only should be ordered as needed based on specific vehicle inspection.
Part Description

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Part Number

Clamp Sub-Assy, Battery (Vins Starting With “2”)
Clamp Sub-Assy, Battery (Vins Starting With “J”)
Bolt, W/Washer
Tray, Battery
Bolt, Battery Clamp (J-Hook)
Nut,W/Washer

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74404-0R030
74404-42190
90119-A0213
74431-0R040
74451-10061
90182-A0027

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Additional labels are available through the MDC.
Part Number

Part Description

0041121001*

Label, Battery Clamp (Group 35)*

Quantity

1 (as needed)
1 (as needed)
1 (as needed)
1 (as needed)
1 (as needed)

Quantity

1 sheet (10 labels)*

Standard Hand Tools
Torque Wrench

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TOOLS & EQUIPMENT

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*1 sheet includes 10 labels. As needed only. Owners will also receive a label in the
Consumer Advisory mailing and may have already applied the label before visiting your
dealership for inspection.

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IV. BACKGROUND

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During a recent investigation of reported battery fires in 2013-2018 RAV4 vehicles with
gasoline engines (excluding hybrid models), Toyota discovered that many non-Toyota retailers
and others who sell or install replacement batteries were recommending a small size battery
for replacement. Toyota specifies a particular size replacement battery for the RAV4 that does
not include this small size. The smaller battery may not fit securely with the RAV4’s battery
mounting parts, and, in some cases, can move around when the vehicle is driven, causing a
short circuit. Using the wrong size battery, or not installing a replacement battery properly, can
cause damage to the battery and the vehicle, and it could cause a vehicle fire.

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V.

WORK PROCEDURE
1. CHECK BATTERY GROUP NUMBER
a. Open the hood.

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North American produced OE
battery (VINs starting with “2”)

Japan produced OE battery (VINs
starting with “J”)

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b. Confirm that the battery installed is a group 35 or JIS D23.
NOTE:
• If the label is too dirty to read, clean with a rag.
• TrueStart / True-2 battery group numbers are
contained in the part number (see image to the
left). For example, XXXXX-35XXX-XX or XXXXXX35XX-XX.
• If the vehicle is built in Japan (VIN begins with
“J”), the OE battery will not show the group
number. Instead, look for JIS number D23.
Is the battery a
Group 35 or JIS D23?

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Yes

Offer customer new
True-2 battery (step 1-c).

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Check battery installation
condition (step 2).

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TrueStart replacement battery

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Aftermarket group 35 battery examples

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TCI (Canada) replacement battery

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c. If the battery is not a group 35 or JIS D23, offer to replace it with a Toyota True-2 battery at a
discounted cost. Be sure to take a picture of the incorrect size battery and the RO together in
the engine compartment before removing the battery (refer to Dealer Letter for additional
sublet instructions).
NOTE:
• After turning the ignition switch off, you may need to wait before disconnecting
the cable from the battery terminal. Therefore, make sure to read the
“disconnecting the cable from the battery terminal” notice in the Repair Manual
before proceeding.

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2013-2018 RAV4

(Doc ID: RM10000000050E9)

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•

When changing the battery, some systems need to be initialized after the cable
is reconnected.
If the power back door* won’t open after reconnecting the battery, disconnect
the negative cable for 10 seconds and try again. Refer to Repair Manual for
initialization procedures:
2013-2015 RAV4

2016 RAV4

2017-2018 RAV4

(Doc ID:
RM10000000050EB)

(Doc ID:
RM100000000QP1F)

(Doc ID:
RM10000000102C4)

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Has the battery been
replaced with the correct
size (Group 35)?

No

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Yes

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*If equipped

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Check battery installation
condition (step 2).

Adhere caution label to battery
hold-down clamp if not applied
already (step 3) and Complete
Customer Disclosure Form.

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