6/26/2024

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2/14/2022
12/8/2021
11/22/2021

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TOPIC
Campaign Expired – replaced with campaign 23TA13
Changed the instructions for the battery discount
Added Battery Settlement Website in the FAQ
Change to MDC ordering process for labels.
Battery hold-down part numbers added.
Updated Technician Training Requirements.
Added JIS number to flow chart.
Added note about ordering labels from the MDC.

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DATE
6/18/2025

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The attached Dealer Letter and FAQ have been updated. Refer to the details below.

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◄ IMPORTANT UPDATE ►

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The most recent update in the attached Dealer Letter will be highlighted with a red box.

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Thank you for your cooperation.

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Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.

© 2021 Toyota Motor Sales, USA

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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 18, 2021
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

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Certain 2013 – 2018 Model Year RAV4
12-Volt Battery Size and Installation Inspection

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CONSUMER ADVISORY 21TG01

Model / Years

Production Period
Late November 2012 – MidNovember 2018

2013 – 2018 RAV4

Approximate Total Vehicles
1,854,000

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Overview
During a recent investigation of reported battery fires in 2013-2018 RAV4 vehicles with gasoline engines
(excluding hybrid models), Toyota discovered that many non-Toyota retailers and others who sell or install
replacement batteries were recommending a small size battery for replacement. Toyota specifies a particular
size replacement battery for the RAV4 that does not include this small size. The smaller battery may not fit
securely with the RAV4’s battery mounting parts, and, in some cases, can move around when the vehicle is
driven, causing a short circuit. Using the wrong size battery, or not installing a replacement battery properly,
can cause damage to the battery and the vehicle, and it could cause a vehicle fire.

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Consumer Advisory Support
Any authorized Toyota dealer will perform one inspection of the battery to confirm if it is the correct size FREE
OF CHARGE. If certain components used to secure the battery in place are damaged or missing during this
inspection, they will be replaced FREE OF CHARGE as long as the correct size battery is installed. We are also
enclosing a label and placement instructions along with the owner communication. The label will include
battery replacement information that will assist service providers who may replace the battery in the future. If
the owner prefers, the dealer can apply the label during this inspection for them FREE OF CHARGE.

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NOTE: If previous damage to the mounting location of the battery has occurred (such as crash damage), this
may prevent the dealer from properly inspecting and securing a battery. In this case, it will be the owner’s
responsibility to have the damage repaired.

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If the wrong battery size is installed, Toyota recommends that the correct size battery be installed promptly.
If the owner or lessee would prefer to purchase a correct size battery other than through a Toyota dealer, they
should have the installer carefully follow the instructions contained on the label provided with the Consumer
Advisory to ensure that the correct size battery is installed securely. If an owner or lessee chooses to purchase
a correct size battery from a Toyota dealer, they may be eligible to receive partial reimbursement by visiting
www.Rav4BatteryAssemblySettlement.com or calling 1-877-522-3626. . No reimbursement will be provided

© 2021 Toyota Motor Sales, USA

Consumer Advisory 21TG01 - D - Page |2

For additional

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for batteries purchased from third-parties (not at Toyota dealers) after June 27, 2024.
information about the partial reimbursement the owner may call 1-877-522-3626.

Covered Vehicles
There are approximately 1,854,000 vehicles covered by this Consumer Advisory. Approximately 19,900 vehicles
involved in this Consumer Advisory were distributed to Puerto Rico.

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Consumer Advisory Mailing Date
Toyota began to notify owners in mid-December 2021. A sample of the owner advisory letter has been
included for your reference.

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Toyota makes significant effort to obtain current owner name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that
was sold prior to the Consumer Advisory announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.

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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
inspections. Dealers should perform the inspection as outlined in the Technical Instructions found on TIS.

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Class Action Settlement
On April 9, 2024, a settlement of a class action for certain 2013-2018 model year Rav4 vehicles was
preliminarily approved by the federal court. The court will hold a Fairness Hearing on November 19, 2024 to
determine if the settlement should be finally approved. The settlement includes Toyota’s agreement to
provide a Customer Support Program for certain 2013-2018 model year Rav4 vehicles, which includes
Customer Support Program 24TE03 for vehicles that had been inspected/repaired under Consumer Advisory
21TG01 prior to June 25, 2024. For more information on the class action settlement and its relation to
Consumer Advisory 21TG01, please refer to Customer Support Program 24TE03 documentation on
TIS. Additional information about the settlement is available at www.Rav4BatteryAssemblySettlement.com or
by calling 1-877-522-3626.

Dealer Inventory Procedures

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Used Vehicles in Dealership Inventory (In-Stock Vehicles)
Toyota believes it is a best practice to inspect the battery condition on all used vehicles. Therefore, we
recommend that you perform this inspection and apply the label before selling any used vehicles currently in
dealer inventory that are covered by this Consumer Advisory prior to customer delivery.

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NOTE: Dealers can identify if any of their used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle
Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy already prohibits the certification of any vehicle with the incorrect battery size or inadequate
© 2021 Toyota Motor Sales, USA

Consumer Advisory 21TG01 - D - Page |3

hold-down hardware. Thus, no affected units are to be designated, sold, or delivered as a TCUV until the
inspection and application of the label under this Consumer Advisory has been completed on that vehicle.

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Customer Handling, Parts Ordering, and Remedy Procedures

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Customer Contacts
Owners who receive the owner letter may contact your dealership with questions regarding the letter and/or
the Consumer Advisory. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.

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Owners with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
Owners
with
question
about
battery
purchase
credit
should
visit
www.Rav4BatteryAssemblySettlement.com or call 1-877-522-3626.

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Salvage Title Vehicles
Every attempt should be made to complete this Consumer Advisory when circumstances permit, unless noted
otherwise in this dealer letter.

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For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/.

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Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this Consumer Advisory are either required to be ordered in Campaign Part Order
Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential
limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts
ordering information. Dealers can also identify which parts ordering method to use by reviewing the parts
information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code
C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.

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Parts only should be ordered as needed based on specific vehicle inspection.
Part Number
Description
74404-0R030
Clamp Sub-Assy, Battery (VINs starting with “2”)
74404-42190
Clamp Sub-Assy, Battery (VINs starting with “J”)
90119-A0213
Bolt, W/Washer
74431-0R040
Tray, Battery
74451-10061
Bolt, Battery Clamp (J-Hook)
90182-A0027
Nut, W/Washer
Additional labels are available through MDC.
© 2021 Toyota Motor Sales, USA

Quantity
1 (as needed)
1 (as needed)
1 (as needed)
1 (as needed)
1 (as needed)

Consumer Advisory 21TG01 - D - Page |4

Description

Quantity
1 sheet (10
0041121001*
Label, Battery Clamp (Group 35)*
labels)*
*As needed only. Owners will also receive a label in the Consumer Advisory mailing and may have already
applied the label before visiting your dealership for inspection.

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Part Number

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Technician Training Requirements
The inspection and repair quality of covered vehicles is extremely important to Toyota. All dealership
technicians performing this Consumer Advisory inspection are required to successfully complete the most
current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the inspection performed correctly; technicians performing this inspection are required to
currently have completed all of the following courses:
• TIC206A – Electrical Repair 1

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Inspection Procedures
Refer to TIS for Technical Instructions on inspection.

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Always check which technicians can perform the inspection by logging on. It is the dealership’s responsibility
to select technicians with the above certification level or greater to perform this inspection. Carefully review
your resources, the technician skill level, and ability before assigning technicians to this inspection. It is
important to consider technician days off and vacation schedules to ensure there are properly trained
technicians available to perform this inspection at all times.

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Parts Recovery Procedures
All parts replaced as part of this Consumer Advisory must be turned over to the parts department until
appropriate disposition is determined. The parts department must retain these parts until notification via the
Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized
by various departments for defect analysis, quality control analysis, product evaluation, as well as other
purposes.

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To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

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Refer to Warranty Policies 9.3 and 9.6 for additional details.

© 2021 Toyota Motor Sales, USA

Consumer Advisory 21TG01 - D - Page |5

Warranty Reimbursement Procedures

Verify Vehicle Eligibility
Check TIS Vehicle Inquiry
System to verify eligibility

Not Covered

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No further action required

Not Group 35
or JIS D23

Check Battery Group Size

Offer discounted True-2
Group 35 (see Dealer Letter
for sublet instructions)

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Group 35 or JIS D23

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Covered

Inspect and replace battery
hold-down components as
necessary

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Battery Replaced
with Correct Size

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Battery Secured

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Warranty Reimbursement Procedure

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Adhere caution label to
hold-down clamp if not
already installed

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Label Installed