NHTSA ID Number: 11009683
Manufacturer Communication Number: 15-261-20R
TSB/Document Date: 2024-11-04
Summary
This bulletin announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
6
Model Year: Version
Release
Date:
NEW Software Version ID #:
2020
F11GHM122-780 (High model software)
F11GMM122-780 (Mid model software)
F11GBM122-780 (Base model software)
F11GMM122-370 (MID FOTA Software)
F11GMM122-570 (MID FOTA Software)
F11GMM122-670 (MID FOTA Software)
F11GHM122-370 (HIGH FOTA Software)
F11GHM122-570 (HIGH FOTA Software)
F11GHM122-670 (HIGH FOTA Software)
2021
F31BHM121-380 (High model software)
F31BMM121-380 (Mid model software)
F31BBM121-380 (Base model software)
F31BMM120-970 (MID FOTA SOFTWARE)
F31BMM121-170 (MID FOTA SOFTWARE)
F31BMM121-270 (MID FOTA SOFTWARE)
F31BHM120-970 (HIGH FOTA SOFTWARE)
F31BHM121-170 (HIGH FOTA SOFTWARE)
F31BHM121-270 (HIGH FOTA SOFTWARE)
2022
RC2202
4/22/2022
Conditions Addressed:
See “Conditions Addressed by Update #6” as
outlined in “Appendix E” below
FB1SHM121-080 (High model software)
FB1SMM121-080 (Mid model software)
FB1SBM121-080 (Base model software)
FB1SMM120-770 (MID FOTA SOFTWARE)
FB1SMM120-870 (MID FOTA SOFTWARE)
FB1SMM120-970 (MID FOTA SOFTWARE)
FB1SHM(120-770 (HIGH FOTA SOFTWARE)
FB1SHM120-870 (HIGH FOTA SOFTWARE)
FB1SHM120-970 (HIGH FOTA SOFTWARE)
F51XHM121-280 (High model software)
F51XMM121-280 (Mid model software)
F51XMM120-970 (MID FOTA SOFTWARE)
F51XMM121-070 (MID FOTA SOFTWARE)
F51XMM121-170 (MID FOTA SOFTWARE)
F51XHM120-970 (HIGH FOTA SOFTWARE)
F51XHM121-070 (HIGH FOTA SOFTWARE)
F51XHM121-170 (HIGH FOTA SOFTWARE)
2022
Wilderness
7
2020
RC2208
10/28/2022
F11GHM132-880 (High model software)
F11GMM132-880 (Mid model software)
F11GBM132-880 (Base model software)
2021
RC2208
10/28/2022
F31BHM131-480 (High model software)
F31BMM131-480 (Mid model software)
F31BBM131-480 (Base model software)
2022
RC2208
10/28/2022
FB1SHM131-180 (High model software)
FB1SMM131-180 (Mid model software)
FB1SBM131-180 (Base model software)
2022
Wilderness
RC2208
10/28/2022
F51XHM131-380 (High model software)
F51XMM131-380 (Mid model software)
See “Conditions Addressed by Update #7” as
outlined in “Appendix E” below
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 30 of 64
Update #
Model Year: Version
Release
Date:
NEW Software Version ID #:
2020
RC2212
3/10/2023
F11GHM142-980 (High model software)
F11GHM142-980 (Mid model software)
F11GHM142-980 (Base model software)
2021
RC2212
3/10/2023
F31BHM141-580 (High model software)
F31BMM141-580 (Mid model software)
F31BBM141-580 (Base model software)
2022
RC2212
3/10/2023
FB1SHM141-280 (High model software)
FB1SMM141-280 (Mid model software)
FB1SBM141-280 (Base model software)
2022
Wilderness
RC2212
3/10/2023
F51XHM141-480 (High model software)
F51XMM141-480 (Mid model software)
2020
RC2304
10/27/2023
F11GHM153-080 (High model software)
F11GMM153-080 (Mid model software)
F11GBM153-080 (Base model software)
2021
RC2304
10/27/2023
F31BHM151-680 (High model software)
F31BMM151-680 (Mid model software)
F31BBM151-680 (Base model software)
2022
RC2304
10/27/2023
FB1SHM151-380 (High model software)
FB1SMM151-380 (Mid model software)
FB1SBM151-380 (Base model software)
2022
Wilderness
RC2304
10/27/2023
F51XHM151-580 (High model software)
F51XMM151-580 (Mid model software)
2020
RC2404
10/1/2024
F11GHM163-180 (High model software)
F11GMM163-180 (Mid model software)
F11GBM163-180 (Base model software)
2021
RC2404
10/1/2024
F31BHM161-780 (High model software)
F31BMM161-780 (Mid model software)
F31BBM161-780 (Base model software)
2022
RC2404
10/1/2024
FB1SHM161-480 (High model software)
FB1SMM161-480 (Mid model software)
FB1SBM161-480 (Base model software)
2022
Wilderness
RC2404
10/1/2024
F51XHM161-680 (High model software)
F51XMM161-680 (Mid model software)
Conditions Addressed:
See “Conditions Addressed by Update #8” as
outlined in “Appendix E” below
8
See “Conditions Addressed by Update #9” as
outlined in “Appendix E” below
9
10
See “Conditions Addressed by Update #10” as
outlined in “Appendix E” below
** NOTE: These Map Update Software I.D. numbers contain the same functional updates as the
corresponding New Version I.D. numbers.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 31 of 64
“APPENDIX E”
Symptoms Addressed By Update #10:
Number
1
2
Symptoms to be Improved:
When the ignition switch was turned off while the SXM was being played, then next time
the ignition switch is turned on SXM sound is not played and the audio sauce cannot be
switched
When turning ignition switch off and on while the Map screen is being displayed, the
message "Loading Navigation..." remains on the screen, and the Map screen is not displayed
3
When the ignition switch is turned on, the audio source that was playing the time before
last is started to play
4
5
Even when the order of list in the Phone Book is set "Family Name" first and "First
Name" second, it displays in the order of "First Name" first
Audio source has no sound when turning ignition switch ON-OFF-ON quickly
6
After switching the clock function to AUTO, the CID screen display becomes distorted
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 32 of 64
7
The CID screen display becomes distorted causing icons and text to be displayed incorrectly, when using USB audio in folder playback mode: the track list is scrolled at the
moment when the playing folder switches.
Symptoms Addressed By Update #9:
Number
Symptoms to be Improved:
1
While welcome animation on CID is displayed and the driver's door is left open, if
turning ignition OFF/ON, the CID screen will be black screen.
2
After starting the engine, the loading animation remains and the screen does not
transition remaining blank.
3
When the “All” tab is pressed on the TravelLink Sports screen, a blank screen appears.
4
During Bluetooth audio playing, the CID screen turns into a black picture.
5
The Information Display Area at the top of the CID screen displays a different
information screen from the last time.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 33 of 64
Number
Symptoms to be Improved:
6
Touch operation of the CID screen does not work.
The screen is displayed and sound is played, but the touch-screen operations are not
available.
7
Operation of the CID screen and reaction may become slow while using Bluetooth
audio.
8
Immediately after turning ignition on, it takes about 50 seconds to start SXM playing.
9
The CID screen resets immediately or within 3 minutes after engine start.
10
If a same date is set to maintenance date, birthday, and anniversary date, pop-ups will
appear in sequence on the top of the CID after engine is started when the day comes.
Under this condition, if an operation is performed to delete the maintenance date, birthday or anniversary date registration within a few seconds immediately before the pop-up
display, the CID screen will reset.
11
When the ignition is repeatedly turned ON/OFF in quick succession, CID screen resets
right after startup.
12
After turning the ignition ON, the CID screen resets approximately after 6 minutes due
to a communication issue within the CCU causing the radio tuner to become
unresponsive.
Repeated and consecutive operation of voice recognition activation, CarPlay activation,
and the HOME button operation cause the CarPlay screen to be black screen for several
seconds.
13
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 34 of 64
Number
14
Symptoms to be Improved:
When the engine is started with the iPhone connected via USB, CarPlay does not start
even if the CarPlay icon on the home screen is pressed.
This can be resolved by reinserting the USB cable.
15
After performing operations 1 and 2 below from the CarPlay screen, returning to the
CarPlay screen causes the CarPlay screen to be black screen.
Operation 1: Switching to a pop-up screen such as the air conditioner screen
Operation 2: Interrupt pop-up screen display due to volume operation, etc.
16
CarPlay does not activate if the cable is disconnected or inserted while using CarPlay
and/or temporary contact failure occurs on the cable.
17
When an iPhone/iPod is connected via USB cable and connected as an iPod audio
device instead of CarPlay, the CID screen resets when the music information is received.
(This occurs when some of the music information data sent by the iPhone/iPod is
missing.)
18
When using CarPlay, it suddenly disconnects and not reconnect even after unplugging
and plugging the USB cable.
19
CarPlay is not activated.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 35 of 64
Number
Symptoms to be Improved:
20
When volume is changed when using CarPlay, the speakers do not temporarily sound.
21
when calling with CarPlay function, the other party’s voice can be heard, but user’s
voice cannot reach the other party
22
If there is no response from the iPhone/Android device for an extended period, a popup is displayed, indicating that the screen cannot be shown due to communication issue
with the device.
While using AudroidAuto to play music, the sound comes from the device (smart
phone) itself instead of the vehicle speakers when the following steps (1) to (4) are
operated.
(1) Start a hands-free call while music is playing on the AndroidAuto App.
23
(2) ""See you"" is displayed on the CID screen after turning the ignition off, and then
the screen disappears.
(3) Turn the ignition on again without waiting for a long time.
24
(4) End the hands-free call.
Music does not sound on Android Auto if the following steps (1) to (3) are operated.
(1) Start hands-free call while music is playing on Android Auto.
(2) Turn off audio by pressing and holding the volume button.
(3) Press and hold the volume button again to turn ON and end the hands-free call.
This can be resolved by reinserting the USB cable."
25
During navigation with Android Auto, the map displays the vehicle's position on the
highway even after exiting the highway.
26
Improve error message in case of Bluetooth connection failure.
The error message that pops up in case of Bluetooth connection failure due to corrupt
pairing information is improved with added clarity to advise the user on what to do.
After canceling the phonebook transfer that appears automatically when connecting via
Bluetooth, attempting to transfer a phonebook by manual operation fails to initiate the
transfer.
27
28
The date of receipt of a received message is displayed as “2000/1/1.”
This occurs on some models of phones with Android OS 13 or later.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 36 of 64
Number
Symptoms to be Improved:
29
When connecting Apple devices running iOS 16.4 or later, the short message feature is
not availbale.
30
Audio operation (audio playing, volume change, audio source switch) is not available
after engine starts.
30
Audio operation (audio playing, volume change, audio source switch) is not available
after engine starts.
31
No sound from all audio sources after engine starts, and "No Audio Playing" is displayed on the CID screen.
32
The volume of the phone voice for hands-free calls is set to zero itself.
33
After pressing the radio icon from the HOME screen, the FM radio is not sound.
34
On the radio screen, if the buttons for switching between AM and FM are operated in
quick succession, the radio may not be able to scan for stations and the radio may not
sound.
After ACC-OFF while SXM is playing, SXM does not play automatically the next time
ACC-ON.
35
36
When operating the navigation system by voice recognition, some regional place names
(states, cities, etc.) are not recognized.
37
The destination setting cannot be deleted even if "Cancel Route" or "Delete Destination"
is said with the voice recognition.
38
When a language other than English is set, the distance to the destination displayed in
the navigation destination is abnormal.
When the distance is greater than 1.0, the decimal point is rounded down.
When the distance is less than 1.0, the value becomes 0.1.
When the clock was set to "AUTO," the date and time are shifted to a date approximately 20 years in the future due to anomalous values received from GPS or other reasons. If
it occurs, the date and time cannot be corrected manually and have to be reset by disconnecting the battery terminal. As a countermeasure, a setting screen to manually adjust
the clock display in the "AUTO" setting is to be added to the Dealership Mode (Dealership Mode->Settings->GNSS Data Setting).
39
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 37 of 64
Number
Symptoms to be Improved:
40
When the preset channel on the SXM is pressed, a different channel is selected instead
of the registered channel.
41
Continuous operation of Preset Up/Down on SXM preset channels causes switching to
channel 0.
42
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TSB/Document ID: 15-261-20R
Replacement Service Bulletin Number:
MFR Communication Date: 2024-10-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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