NHTSA ID Number: 11009683
Manufacturer Communication Number: 15-261-20R
TSB/Document Date: 2024-11-04
Summary
This bulletin announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below.
IMPORTANT: Always confirm there are four folders as shown below, “2020” ,“2021”,
“2022”and “2022 Wilderness”. If not, the SDS notebook hasn’t been updated with the latest
release. Please contact Nuspire to request they resend the update.”
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Double-click on the required folder (for this example, select the file entitled “BASE”) and the
update file will display as shown.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 10 of 64
•
Select all 4 files and either copy / paste or click / drag them to the USB flash drive.
IMPORTANT NOTE: For 2020-22MY the update contains five (5) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
•
Once all files have been loaded onto the USB flash drive, right click on the drive and select
“Eject”.
CAUTION: NEVER change the file names.
•
Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
•
Mark the USB to indicate the head unit it will update (BASE Denso CP1 in this example).
•
Repeat the above steps to create the BASE Denso CP1 or MID Denso CP1 or HIGH Denso
CP1 USB flash drives as needed using a separate USB drive for each update folder.
•
Proceed to STEP 4 below.
STEP 4- Perform the software update.
CAUTIONS:
•
NEVER attempt to install the software immediately following an exchange module
installation.
Let the system restart first and operate for 20 minutes.
•
NEVER attempt to install the software a second time for 30 minutes following a
previously unsuccessful software installation.
•
NEVER attempt to install the software for at least 30 minutes after completing a
FOTA update.
Best practice is to prevent USB software update conflicts with FOTA software update. Please
confirm “Automatically Check for Update” setting is turned off following the steps below, prior
to starting the software update via USB.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 11 of 64
4a) Perform the update in a well ventilated location if updating with the engine running OR
with the ignition ON and a battery charger connected.
4b) PRESS and HOLD the RIGHT-side temperature control buttons (both up and down)
and press the Tune / Scroll knob 6 times then release all to display the Dealership Mode
Menu.
High/Mid
Base
4c) Select Software Update from the Dealership Mode menu.
High/Mid
Base
4:
IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is
initializing…” may be displayed. Should this occur, proceed to “Appendix A” starting on pg. 20 of
this bulletin for further instruction.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 12 of 64
4d) The screen below will be displayed.
High/Mid
Base
4e) Insert reprogramming USB into the USB port and press OK.
NOTE: If after plugging in the USB, the screen displays a Software Loading
Unsuccessful message, confirm the USB device has been properly formatted and the the
software on the device matches the system being reprogrammed (example: Base software is
being used to update a Base system) and retry.
High/Mid
Base
NG
OK
NG
OK
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 13 of 64
If you get the message Software Update Incomplete as shown below, please don’t replace the
hardware but retry updating the software according to the instructions in “Appendix B ” on pg.
21.
Base
High/Mid
4f) The screen below will be displayed. Press OK to start the software update.
NOTE: The actual software version displayed will be different from the picture shown below.
Base
High/Mid
Please refer to
the following
table.
Please refer to
the following
table.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 14 of 64
Software Version Table
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
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Software Version Table
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
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4g) Once the update begins, the screen below will be displayed with a progress bar. It takes about
15 to 20 minutes for the update to complete.
VERY IMPORTANT: NEVER turn off the ignition while the software update is in process.
Base
High/Mid
4h) When the software update is complete, the following screen will be displayed (the actual
software version will be different).
Base
High/Mid
Press “OK”
Press “OK”
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 17 of 64
IMPORTANT NOTE:
On a rare occasions a “Software Update Incomplete” message may appear in this step which occurs
due to a bug in the software update procedure. Proceed to Step 4i below to confirm the software
version has been updated to the latest version.
4i) Select OK in the screen above then remove the H/U reprogramming USB from the USB port.
4j) Turn the Ignition OFF, open the driver’s door then close the driver’s door.
4k) Wait for 3 minutes, then turn the ignition ON.
4l) Access Dealership Mode following steps provided item 4b and using the tables below, confirm
the software update completed successfully.
NOTE: The new Software Version number must be entered when prompted at claim entry.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 18 of 64
4m) Enable the setting “Automatically Check for Updates” as shown in the steps below.
4n) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
WARRANTY / CLAIM INFORMATION:
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru
Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
For customer vehicles with a complaint within the Basic New Car Limited Warranty period or
covered by an active Subaru Added Security Gold plan, this repair may be submitted using the
following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Codes
DENSO CP1 SOFTWARE UPDATE-INCLUDES VERSION CHECK
A832-286
.6H
ZTZ-48
(BASE, MID, HIGH)
REMINDER: The new Software Version number must be entered when prompted at claim entry.
NOTE: Retailers are now permitted to claim up to $5.00 per claim in Sublet to help offset the cost
of replacement USB drives. Repeated re-formatting of the USB drives used for reprogramming
can compromise their ability to operate properly. Over time, hardware connections can loosen and
stored data files can become corrupted. Retailers are responsible for replacing any worn or otherwise
inoperable USB drives as needed. This compensation is intended to help defray those costs.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 19 of 64
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 20 of 64
“APPENDIX A”
Follow this procedure in the RARE case of “Software update setup is initializing…” message is displayed:
• If the screen shown below appears, WAIT for approximately 30 minutes or as long as necessary
(waiting for longer than 60 minutes might indicate system malfunction). In that case please
perform recovery according to the instructions in “Appendix B ” to allow the Software update
setup initialization process to complete.
Base
High/Mid
•
The screens shown below will be displayed when the process completes.
Base
High/Mid
1. Turn the ignition OFF, open the driver’s door, close the driver’s door and WAIT for 3 or more
minutes before proceeding further.
2. Open the driver’s door again and either turn the ignition ON (if a charger is connected) or start the
engine.
3. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature control
buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to display the
Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 11.
IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be
necessary.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
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“APPENDIX B”
In case of retrying the software update after the first attempt of update fails.
•
If the first attempt of update fails with the message below, follow the steps described below 1-2 to
1-8 before retrying the software update.
1-1. Select OK in the screen below
High/Mid
Base
1-2. Turn the ignition switch or the engine OFF, and turn it ON again.
Caution: Do not remove battery terminal and keep battery power supply.
Base
High/Mid
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
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1-3. Select Software Update in the Dealership Mode diagnostics screen.
Base
High/Mid
1-4. When you see the screen below, wait for approx. 15 minutes until the initialization is
complete
Base
High/Mid
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
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1-5. You will see the screen below when the initialization is complete.
Base
High/Mid
1-6. Turn the ignition switch or the engine OFF, open the driver side door and close the door
then wait for 3 minutes.
1-7. Open the driver side door then turn the ignition switch or the engine ON.
1-8. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 11.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
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“APPENDIX C”
In case the Gracenote update popup screen appears or software initializing screen does not go
away for more than 20 minutes, please perform steps 2-1 to 2-11.
High/Mid
2-1. Select “Settings” in the Dealership Mode diagnostics screen.
High/Mid
Base
Base
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Bulletin Number: 15-261-20R; Revised: 10/01/24
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2-2. Select “Memory Initialization”
High/Mid
2-3. Select “OK”
After Memory Initialization, all settings are reset to factory default.
High/Mid
Base
Base
Continued...
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2-4. You will see the following screen
High/Mid
Base
2-5. After a few seconds, system restarts itself.
2-6. Select “Software Update” in the Dealership Mode diagnostics screen.
Base
High/Mid
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 27 of 64
2-7. When you see the screen below, wait for about 15 minutes until the initialization is complete
Base
High/Mid
2-8. You will see the screen below when the initialization is complete.
High/Mid
Base
2-9. Turn the ignition switch or engine OFF, open the driver side door and close the door then
wait for 3 minutes.
2-10. Open the driver side door then turn the ignition swatch or engine ON.
2-11. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 11.
Continued...
Bulletin Number: 15-261-20R; Revised: 10/01/24
Page 28 of 64
“APPENDIX D”
Denso Gen 4 Software Update Timeline (TSB Number: 15-261-20)
Update #
Model Year: Version
Release
Date:
NEW Software Version ID #:
Conditions Addressed:
0
2020
0
9/1/2019
F11GHM020-501/502 (High model software)
F11GMM020-501/502 (Mid model software)
F11GBM020-501/502 (Base model software)
- Start of Production for 20MY Outback/Legacy
1
2020
RC1912
2/24/2020
F11GHM021-503 (High model software)
F11GMM021-503 (Mid model software)
F11GBM0021-503 (Base model software)
- See “Conditions Addressed by Update #1” as
outlined in “Appendix C” below.
2
2020
RC2003
6/24/2020
F11GHM022-504 (High model software)
F11GMM022-504 (Mid model software)
F11GBM022-504 (Base model software)
See “Conditions Addressed by Update #2” as
outlined in “Appendix C” below.
F11GHM042-380 (High model software)
F11GMM042-380 (Mid model software)
F11GBM032-280 (Base model software)
See “Conditions Addressed by Update #3” as
outlined in “Appendix C” below
2020
3
RC2011
12/14/2020
F31BHM040-980 (High model software)
F31BMM040-980 (Mid model software)
F31BBM030-880 (Base model software)
2021
2020
F11GHM072-582 (High model software)
F11GMM072-582 (Mid model software)
F11GBM072-582 (Base model software)
2021
F31BHM071-182 (High model software)
F31BMM071-182 (Mid model software)
F31BBM071-182 (Base model software)
4
RC2105
10/15/2021
2022
FB1SHM070-882 (High model software)
FB1SMM070-882 (Mid model software)
FB1SBM070-882 (Base model software)
2022
Wilderness
F51XHM071-082 (High model software)
F51XMM071-082 (Mid model software)
2020
F11GHM112-680 (High model software)
F11GMM112-680 (Mid model software)
F11GBM112-680 (Base model software)
RC2111
2022
2022
Wilderness
See “Conditions Addressed by Update #5” as
outlined in “Appendix E” below
F31BHM111-280 (High model software)
F31BMM111-280 (Mid model software)
F31BBM111-280 (Base model software)
2021
5
See “Conditions Addressed by Update #4” as
outlined in “Appendix C” below
1/28/202
FB1SHM110-980 (High model software)
FB1SMM110-980 (Mid model software)
FB1SBM110-980 (Base model software)
F51XHM111-180 (High model software)
F51XMM111-180 (Mid model software)
Bulletin Number: 15-261-20R; Revised: 10/01/24
Continued...
Page 29 of 64
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