NHTSA ID Number: 10253663
Manufacturer Communication Number: OwnersB
TSB/Document Date: 2024-04-29
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for 2015-2020 Model X vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
Monopost Seats![]()
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In the second row, install LATCH child safety seats
in the outboard seating positions only. Use only a seat belt
retained seat
in the center position.
NOTE: If Model X is equipped with two seats
in the second row, both seats
support the use of LATCH child safety
seats
.
NOTE: Second row outboard seats
support the use of upper tether straps (see Attaching Upper Tether Straps on
page 71).
WARNING: Before driving after installing a child seat
in the second row, ensure that a "seat
unlocked" warning
does NOT display on the touchscreen or instrument panel. This warning indicates that the seat
is unsafe for an
occupant because it was not returned to its safe, locked position. If the touchscreen or instrument panel
displays the warning message, move the seat
or backrest slightly forward or backward until it locks firmly into
position and the message no longer displays.
Bench Seats![]()
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NOTE: To accommodate large rear-facing LATCH child safety seats
, you may need to move the seat
in the full
rearward position, and move the corresponding front seat
forward to the mid-track position (up to 13 cm forward of
the rearmost position), raise the seat
upward (3 cm from its lowest position), and angle the seat
back to 15 degrees
(or 10 degrees rearward from its forward-most position).
WARNING: Do not associate the Easy Entry setting with the driver's profile when a child is seated in the
second row. Doing so can cause the driver's seat
to push against the child, especially when a child is seated in
a forward-facing child seat
or booster seat. Do not rely on Model X to recognize or accommodate a child
seated in the second row while using this setting (see Driver Profiles on page 137).
Monopost Seats![]()
NOTE: To accommodate large rear-facing LATCH child safety seats
, you may need to move the seat
in the full
rearward position, and move the corresponding front seat
forward to the mid-track position (up to 13 cm forward of
the rearmost position), raise the seat
upward (3 cm from its lowest position), and angle the seat
back to 15 degrees
(or 10 degrees rearward from its forward-most position).
WARNING: For vehicles with third row seats
, when a child is seated in a second row monopost seat
, the setting
for the button that moves a second row outboard seat
forward for easy access into the third row should be
OFF (touch Controls > Seats
> Easy Entry). This ensures that you need to manually hold the button to move
the seat
, preventing a child seated in the second row from being pushed against the corresponding front seat
.
To install a LATCH child safety seat
, slide the safety seat
latches onto the anchor bars until they click into place.
Carefully read and follow the instructions provided by the child safety seat
manufacturer.
Bench Seats![]()
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Monopost Seats![]()
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Once installed, test the security of the installation before seating a child. Attempt to twist the child safety seat
from
side to side and try to pull it away from the seat
, then check to ensure the anchors remain securely in place.
NOTE: Lower LATCH anchors should not be used with child seats
or booster seats that have an integrated safety
belt in situations where the combined weight of the child plus the child safety seat
is more than 65 lbs (29.5 kg). In
these situations, use the seat belt instead.
Installing LATCH Child Seats
(Third Row)
Seats
equipped with the child safety seat
identification button are LATCH compatible.
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Lower LATCH anchors are provided in the third row seats
. The anchors are located between the seat
's rear back rest
and lower cushion. The exact location of each anchor is identified by a child safety seat
identification button. The
button is located on the seat
back, directly above its associated anchor.
To install, carefully read and follow the instructions provided by the manufacturer of the child restraint system. The
instructions describe how to slide the child restraint system onto the seat
’s anchor bars until you hear and feel it
"click" into place. You may need to push the child restraint system firmly against the seat
back and adjust
accordingly to ensure it fits snugly.
Once installed, test the security of the installation before seating a child. Attempt to twist the child safety seat
from
side to side and try to pull it away from the seat
, then check to ensure the anchors remain securely in place. If the
child restraint system moves away from the seat
, both latches are not fully engaged onto the seat
's anchor bars.
Reinstall and try again. It is critical that both latches on the child restraint system are fully engaged.
NOTE: Lower LATCH anchors should not be used with child seats
or booster seats that have an integrated safety
belt in situations where the combined weight of the child plus the child safety seat
is more than 65 lbs (29.5 kg). In
these situations, use the seat belt instead.
Attaching Upper Tether Straps
If an upper tether strap is provided, attach its hook to the anchor point located on the back of the second and third
row (if equipped) seats
.
NOTE: The location of anchor points may not be readily visible but can be found by identifying a slice in the seat
's
material.
WARNING: Tighten upper tether straps according to the instructions provided by the manufacturer of the child
safety seat
.
WARNING: USE ONLY SEAT BELT RETAINED CHILD SAFETY SEATS
IN THE CENTER SEATING POSITION.
For dual-strap tethers, position a strap on each side of the head restraint.
NOTE: If Model X is equipped with the optional six seat
interior, a center seating position is not available in the
second row.
WARNING: When routing tether straps, keep the strap close to the headrest as illustrated below. On a Model X
equipped with third row seats
, do not allow a tether strap to cover the third row access button on the rear
shoulder of the seat
.
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Owners Manual
Dual Straps - Second Row Monopost Seats![]()
Dual Straps - Second Row Bench Seats![]()
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Dual Straps - Third Row Seats
:
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For single-strap tethers, position the strap in the outboard seating positions over the outside-facing side of the head
restraint (the same side of the head restraint as the seat belt retraction mechanism). In the center seating position (if
equipped), center and position the strap over the top of the head restraint.
Single Strap - Second Row Monopost Seats![]()
Single Strap - Second Row Bench Seats![]()
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Single Strap - Third Row Seats![]()
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Testing a Child Safety Seat![]()
Before seating a child, always make sure the child safety seat
is not loose:
1. Hold the child safety seat
by the belt path and try to slide the safety seat
from side to side and front to back.
2. If the seat
moves more than one inch (2.5 cm), it is too loose. Tighten the belt or reconnect the LATCH retained
child safety seat
.
3. If you are unable to reduce slack, try a different seat
location or try another child safety seat
.
Child Safety Seat
Warnings
WARNING: Extreme hazard! Do not seat
a child on the front passenger seat
even if you are using a child safety
seat
. This seat
has an airbag in front of it. Although this airbag is disabled when Model X detects a lightweight
passenger, do not rely on technology to protect your child.
WARNING: Child safety seats
are designed to be secured in vehicle seats
by lap belts or the lap belt portion of
a lap-shoulder belt. A child could be endangered in a crash if a child safety seat
is not properly secured in the
vehicle.
WARNING: According to collision statistics, children are safer when properly restrained in a rear seating
position than in the front passenger seat
.
WARNING: Do not use a forward-facing child safety seat
until your child weighs over 20 lbs (9 kg) and can sit
independently. Up to the age of two, a child's spine and neck are not sufficiently developed to avoid injury in a
frontal impact.
WARNING: Do not allow a baby or infant to be held on an adult's lap. All children should be restrained in an
appropriate child safety seat
at all times.
WARNING: To ensure children are safely seated, follow all instructions provided in this document and by the
manufacturer of the child safety seat
.
WARNING: Children should ride in a rear-facing child safety seat
using the seat
’s integrated 5-point harness for
as long as possible.
WARNING: Do not use seat belt extenders on a seat belt that is being used to install a child safety seat
or
booster seat.
WARNING: When seating larger children, make sure the child's head is supported and the child’s seat belt is
properly adjusted and fastened. The shoulder portion of the belt must be away from the face and neck, and the
lap portion must not be over the stomach.
WARNING: Never attach two child safety seats
to one anchor point. In a collision, one anchor point may be
incapable of securing both seats
.
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WARNING: Child safety seat
anchors are designed to withstand only those loads imposed by a correctly fitted
child safety seat
. Under no circumstances are they to be used for adult seat belts, harnesses, or for attaching
other items or equipment to the vehicle.
WARNING: Always check harnesses and tether straps for damage and wear.
WARNING: Never leave a child unattended, even if the child is secured in a child safety seat
.
WARNING: Never use a child safety seat
that has been involved in a collision. Have the seat
inspected or
replaced as described in the child safety seat
manufacturer’s instructions.
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Airbags
Location of Airbags
Airbags are located in the approximate areas shown below. Airbag warning information is printed on the sun visors.
Model X is equipped with an airbag and lap/shoulder belt at both front seating positions. The airbag is a
supplemental restraint at those seating positions. All occupants, including the driver, should always wear their seat![]()
belts whether or not an airbag is also provided at their seating position to minimize the risk of severe injury or death
in the event of a crash.
1. Knee airbags
2. Front airbags
3. Curtain airbags
4. Seat
-mounted side airbags
NOTE: Vehicles manufactured prior to approximately mid-September 2022 are not equipped with a seat
-mounted
airbag on the inside portion of the driver's seat
.
5. Door-mounted airbags
How Airbags Work
Airbags inflate when sensors detect an impact that exceeds deployment thresholds. These thresholds are designed
to predict the severity of a crash in time for the airbags to help protect the vehicle's occupants. Airbags inflate
instantly with considerable force accompanied by a loud noise. The inflated bag, together with the seat belts, limits
movement of occupants to reduce the risk of injury.
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Front airbags are not ordinarily designed to inflate in rear collisions, rollovers, side collisions and when braking
heavily or driving over bumps and potholes. Likewise, front airbags may not inflate in all frontal collisions, such as
minor front collisions, underride collisions, or minor impacts with narrow objects (such as posts or poles). Significant
superficial damage can occur to the vehicle without the airbags inflating and, conversely, a relatively small amount of
structural damage can cause airbags to inflate. Therefore, the external appearance of the vehicle after a collision
does not represent whether or not the front airbags should have inflated.
WARNING: Before modifying Model X to accommodate a person with disabilities in a way that may affect the
airbag system, use the mobile app to schedule service.
Types of Airbags
Model X has the following types of airbags:
• Front airbags: The front airbags are designed to reduce injuries if larger children or adults are riding in the front
seats
. Follow all warnings and instructions related to seating a child on the front passenger seat
(if permitted in
your market region).
• Knee airbags: Knee airbags and the front airbags work together. The knee airbags limit the forward motion of the
front seat
occupants by restricting leg movement, thereby positioning the occupants so that the front airbags
work more effectively. Whether or not knee airbags deploy in a collision is partially dependent on the track
position of the associated seat
.
• Seat
-mounted airbags: A seat
-mounted side airbag in the front seats
helps protect the pelvis and the thorax
region of the torso. The seat
-mounted airbag on the inside portion of the driver's seat
helps protect the head and
torso. Seat
-mounted airbags on both the impacted and non-impacted side of the vehicle inflate in the event of a
severe side impact or a severe offset frontal impact.
• Curtain airbags: A curtain airbag on each side of Model X in the front roof-rail help protect the head. Curtain
airbags on both the impacted and non-impacted side of the vehicle will inflate if a severe side impact occurs, a
severe offset frontal impact occurs, or if the vehicle rolls over.
• Door-mounted airbags: There is an airbag on each side of Model X mounted in the trim on the falcon wing doors.
These are the same as the curtain airbags in that they help protect the head and typically inflate in the event of a
severe side impact, a severe offset frontal impact, or if the vehicle rolls over. The door-mounted airbags on both
the impacted and non-impacted side of the vehicle will inflate.
Airbag Status Indicator
The status of the passenger front airbag displays on the touchscreen:
The Passenger Airbag Off indicator displays on the touchscreen when the passenger front airbag is
OFF. When the passenger front airbag is OFF, it does not inflate when a collision occurs. This
indicator also displays when the seat
is unoccupied. When driving with a child seat
on the front
passenger seat
(if permitted in your market region), always double-check the status of the
passenger front airbag to confirm that it is OFF.
NOTE: In cars manufactured prior to approximately October 2019, the Passenger Airbag Off
indicator does not display when the seat
is unoccupied.
To protect an adult occupying the front passenger seat
, ensure the passenger front airbag is ON.
When the passenger airbag is ON, it may inflate when a collision occurs.
The airbag indicator on the instrument cluster remains lit if the airbag system is malfunctioning. The
only time this indicator should illuminate is briefly when Model X first powers up, in which case it
turns off within a few seconds. If it remains illuminated, use the mobile app to schedule a service
appointment immediately and do not drive.
Front Passenger Occupant Detection
Model X has an occupancy sensor in the front passenger seat
that controls the status of the passenger front airbag.
NOTE: The occupancy sensor system meets the regulatory requirement of FMVSS 208 and automatically detects
when inflating the passenger front airbag would be unnecessary or potentially harmful.
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Weight in front passenger seat![]()
Passenger airbag status
Indicator status
Empty
OFF
PASSENGER AIRBAG OFF**
Up to 20 lbs (9 kg)
OFF
PASSENGER AIRBAG OFF
20-100 lbs (9-45 kg)*
OFF or ON
Over 100 lbs (45 kg)
ON
OFF - PASSENGER AIRBAG OFF
ON - PASSENGER AIRBAG ON
PASSENGER AIRBAG ON
*Values are approximate. A weight detected near the threshold can cause the airbag status to occasionally turn on
and off depending on seating position and physique.
**In cars manufactured after approximately October 2019, the Passenger Airbag Off indicator displays when the
seat
is unoccupied.
NOTE: It takes approximately six seconds after you power on Model X for the occupancy sensor to report accurate
status of the front passenger airbag. As a result, when you first power on Model X, even in situations when it should
be OFF because the seat
is occupied by a weight of 20 lbs (9 kg) or less, it will take the touchscreen approximately
six seconds to display the status, PASS AIRBAG OFF. If it fails to do so, use the mobile app to schedule a service
appointment immediately and do not seat
a child in the front passenger seating position.
To make sure the sensing system can correctly detect occupancy status, eliminate the following:
• Objects lodged under the seat
.
• Heavy objects sitting on the seat
(briefcase, large purse).
• Objects wedged between the seat
back and seat
cushion.
• Cargo interfering with the seat
.
• Aftermarket items attached to, or sitting on or between, the seat
and occupant including but not limited to
covers, mats, blankets, etc.
These conditions can interfere with the occupancy sensor. If you have eliminated the above possibilities, and the
airbag status is still incorrect, ask passengers to ride in the rear seats
and use the mobile app to schedule a service
appointment to have the airbag system checked.
NOTE: The front passenger occupancy sensor affects the operation of the passenger front airbags only. The side
airbags are not affected.
WARNING: If the front passenger airbag is not turning on or off as expected based on the weight thresholds
previously described, use the mobile app to schedule a service appointment immediately.
WARNING: If seating a child in the front passenger seat
is legally permissible in your market region, it is the
driver's responsibility to ensure that the passenger front airbag is OFF. Never seat
a child in a rear facing safety
seat
in the front passenger seat
with an active airbag. DEATH or SERIOUS INJURY to the child can occur. Per
recommendations by the National Highway Traffic Safety Administration, all occupants age 12 and under must
ride in the rear seats
.
WARNING: Do not use seat covers on Model X. Doing so could restrict deployment of the seat
-mounted side
airbags if a collision occurs. It can also reduce the accuracy of the occupant detection system, if equipped.
Ensuring Accurate Occupant Detection
To help ensure an occupant in the front passenger seat
can be accurately classified, the passenger must:
• Wear a seat belt.
• Sit upright on the center of the seat
cushion, with shoulders resting against the seat
back and legs extended
comfortably in front with feet on the floor. See Examples of Correct and Incorrect Seating Positions on page
81..
• Remain positioned on the seat cushion and not lift their weight off the seat (for example, by pushing their feet
against the floor or pressing on the center console or armrest to lift up).
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• Never wear thick, wet, or bulky clothing (such as ski wear or padded clothing).
In addition to the items listed above, the following situations can interfere with the accuracy of the occupant
classification system:
• Placing a radio transmitter (for example, a hunting radio or walkie-talkie) on the front passenger seat.
• Placing an AC/DC inverter, or a device that is being powered by the inverter (for example, a cell phone, tablet, or
computer) on the front passenger seat cushion.
• Placing liquid (such as a bottled drink) or food containers on a car seat
when a child restraint system is present.
• Incorrectly placing a child restraint system so that the entire lower section is not positioned against the seat
cushion.
• Objects lodged under the seat or wedged between the seat back and cushion.
• Heavy objects sitting on the seat (briefcase, large purse).
• Cargo interfering with the seat.
• Aftermarket items attached to or placed between the seat and the occupant, such as covers, mats, blankets, etc.
These conditions can interfere with the occupancy sensor. If you have eliminated the above possibilities, and the
airbag status is still incorrect, instruct passengers to ride in the rear seats
and use the mobile app to schedule a
service appointment to have the airbag system checked.
NOTE: Tesla
follows NHTSA (National Highway Traffic Safety Administration) recommendations that all occupants
age 12 and under must ride in the rear seating positions.
NOTE: The front passenger occupancy sensor affects the operation of the passenger front airbags only. The side
airbags are not affected.
WARNING: Failure to follow the above instructions can adversely affect the Occupant Classification System
(OCS) which can cause serious injury or death.
WARNING: If the front passenger airbag is not turning on or off as expected, do not seat a passenger in the
front passenger seat. Use the mobile app to schedule a service appointment.
WARNING: To ensure accuracy of the occupant detection system, do not make any modifications to the front
passenger seat.
WARNING: Do not use seat covers on Model X. Doing so could restrict deployment of the seat-mounted side
airbags if a collision occurs. It can also reduce the accuracy of the occupant classification system.
Examples of Correct and Incorrect Seating Positions
Correct seating position:
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Incorrect seating position - the passenger's feet must be on the floor:
Incorrect seating position - the passenger must not slide forward on the seat cushion:
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Incorrect seating position - the passenger must not recline the backrest to a laying down position when the vehicle
is moving:
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Inflation Effects
WARNING: When airbags inflate, a fine powder is released. This powder can irritate the skin and should be
thoroughly flushed from the eyes and from any cuts or abrasions.
After inflation, the airbags deflate to provide a gradual cushioning effect for the occupants and to ensure the driver’s
forward vision is not obscured.
If airbags have inflated, or if your vehicle has been in a collision, always have the airbags, seat belt pre-tensioners
and any associated components checked and, if necessary, replaced by Tesla
.
In a collision, in addition to the airbags inflating:
• United States only: Your vehicle automatically dials 911 if Controls > Safety > Automatic 911 calls is enabled.
Cancellation instructions as well as a countdown timer display on the touchscreen.
• Doors and liftgate unlock.
• Hazard warning lights turn on.
• Interior lights turn on.
• High voltage is disabled (you must use the mobile app to schedule a service appointment to restore high voltage
power).
• Windows go to the vent position.
• Vehicle applies the brakes to come to a stop.
NOTE: Depending on the nature of the impact and the forces involved, doors may not unlock in a collision and/or
damage may prevent them from opening. In such cases, the door may need to be opened using the interior manual
release, or other means of extrication (for example, exiting through another door, breaking the window, etc.).
Airbag Warnings
WARNING: All occupants, including the driver, should always wear their seat belts, whether or not an airbag is
also provided at their seating position, to minimize the risk of severe injury or death in the event of a collision.
WARNING: Front seat occupants should not place their arms over the airbag module, as an inflating airbag can
cause fractures or other injuries.
WARNING: Do not use seat covers on Model X. Doing so could restrict deployment of the seat-mounted side
airbags if a collision occurs. It can also reduce the accuracy of the occupant detection system, if equipped.
WARNING: Airbags inflate with considerable speed and force, which can cause injury. To limit injuries, ensure
that occupants are wearing seat belts and are correctly seated, with the seat positioned as far back as
possible. The National Highway Traffic Safety Administration (NHTSA) recommends a minimum distance of 10
inches (25 cm) between an occupant’s chest and an airbag.
WARNING: Children should not be seated on the front passenger seat. Follow all regulations in your region for
the appropriate way to seat a child based on the child's weight, size, and age. The safest place to seat infants
and young children is in a rear seating position. Seating an infant or child on a seat equipped with an
operational front airbag can cause serious injury or death.
WARNING: Do not use a rear-facing child restraint system on a seat with an operational airbag in front of it.
Doing so can cause injury or death if the airbag inflates.
WARNING: To ensure correct inflation of the side airbags, maintain an unobstructed gap between an
occupant’s torso and the side of Model X.
WARNING: Passengers shouldn't lean their heads against doors. Doing so can cause injury if a curtain airbag
inflates.
WARNING: Do not allow passengers to obstruct the operation of an airbag by placing feet, knees or any other
part of the body on or near an airbag.
WARNING: Do not attach or place objects on or near the front airbags, the side of the front seats
, the
headliner at the side of the vehicle, or any other airbag cover that could interfere with inflation of an airbag.
These include but are not limited to: steering wheel covers, decals, seat cushions, pillows, etc. Objects can
cause serious injury if the vehicle is in a collision severe enough to cause the airbag to inflate.
WARNING: Following inflation, some airbag components are hot. Do not touch until they have cooled.
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Connectivity
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Mobile App
The Tesla
mobile app allows you to communicate with Model X remotely using your iPhone® or Android™ phone.
NOTE: The information below may not represent an exhaustive list of the functions available on the Tesla
mobile app.
To ensure access to new and improved features, download updated versions of the mobile app as they become
available.
To Use the Mobile App
To set up the Tesla
mobile app to communicate with your Model X:
1. Download the Tesla
mobile app to your phone.
2. Log in to the Tesla
mobile app by entering your Tesla
account credentials.
3. Enable mobile access to your Model X by touching Controls > Safety > Allow Mobile Access.
Your phone and vehicle must both be actively connected to cellular service or Wi-Fi for the mobile app to
communicate with your vehicle. Tesla
recommends that you always have a functional physical key readily available if
parking in an area with limited or absent cellular service, such as an indoor parking garage.
NOTE: In the event that you require lockout assistance from Tesla
due to a non-warranty issue, such as having limited
cellular connectivity and having no secondary key available, your expenses are not covered under the Roadside
Assistance policy.
NOTE: Tesla
does not support the use of third party applications to contact Model X.
Overview
When both your phone and the vehicle have internet service, the Tesla
mobile app's home screen allows you to:
• Lock or unlock your vehicle.
• Enable or disable the heating or air conditioning and monitor the cabin climate.
• Check your vehicle's charging information. Charging details also appear when a charging cable is plugged in.
• Open or close the charge port.
NOTE: Twisting red lines next to the Battery icon indicate that the Battery is actively heating up (including while
charging or preparing to charge).
• See where your vehicle is located.
• View your vehicle’s estimated range.
• Open the front trunk.
• View your vehicle’s odometer, VIN, and current software version.
Media settings appear on the mobile app to pause, play, rewind, fast forward, and adjust the volume of the media
currently playing in the vehicle. You may need to enable Media settings by touching Audio Settings > Options >
Allow Mobile Control.
For supported video sources, send videos to Tesla
Theater by sharing the link through the mobile app. Navigate to
the movie, show, or video you want to play on your phone and touch the share button. Share the video with the Tesla![]()
app and it appears on the touchscreen if Model X is in Park.
Profile
In the Profile tab located at the top corner, you can:
• Switch to a different vehicle associated with your Tesla
account, if you have access to more than one.
• Navigate the Tesla
Shop.
• Manage your account information and view your order history.
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• View and customize notifications you receive under the Settings tab, such as Calendar sync, when your security
alarm has been triggered, charging updates, and new software updates. You can start updates from afar and
check its progress.
Controls
The Controls tab allows you to do the following:
• Open the front or rear trunk.
• Lock or unlock Model X from afar.
NOTE: Your vehicle does not automatically re-lock if you unlock from the mobile app.
• Open or close the charge port.
• Flash the lights or honk the horn to find where Model X is parked.
• Enable Keyless Driving.
NOTE: Keyless Driving can be used when you do not have your key or to bypass PIN to Drive in cases where you
forgot your PIN or your touchscreen is unresponsive (see PIN to Drive on page 207).
• Open and close your garage door if your vehicle has a programmed HomeLink connection, if available (see Smart
Garage on page 95).
• Vent the windows.
Climate
You can check the interior temperature and heat or cool the cabin before driving (even if it’s in a garage), control the
seat heaters, and defrost the windshield:
• Enable or disable defrost, which helps melt snow, ice, and frost on the windshield, windows, and mirrors, by
swiping up from the bottom of the screen.
• Vent the windows.
• Precondition the cabin to your desired temperature and turn on or off the steering wheel and seat heaters.
Using the mobile app to precondition Model X also warms the Battery as needed. The mobile app will notify you
once your vehicle has reached the desired preconditioning temperature.
NOTE: In extremely cold weather or icy conditions, it is possible that your charge port latch may freeze in place. In
cases where you cannot remove or insert the charge cable, or the vehicle is not Supercharging due to the latch
being frozen in place, use your Tesla
mobile app to precondition your vehicle on HI for approximately 30-45 minutes
(you must use your mobile app to precondition the vehicle; setting your climate to HI using the touchscreen is not
effective). This can help thaw ice on the charge port latch so the charge cable can be removed or inserted.
Location
Locate Model X with directions, or track its movement across a map.
Summon
You can park or retrieve Model X using Summon (see Summon on page 191) or Smart Summon (see Smart
Summon on page 195).
Schedule
Enable scheduled charging or departure, and precondition the vehicle. See Scheduled Charging and Scheduled
Departure on page 249 for more information. Scheduled charging or departure can also be saved based on a
preferred location.
Security
The Security tab allows you to do the following:
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• Enable or disable Sentry Mode (see How to Use Sentry Mode (With a USB Flash Drive) on page 211).
• Enable or disable Valet Mode (see Valet Mode on page 138).
• Enable or disable Speed Limit Mode and receive notifications when the vehicle's driving speed is within
approximately 3 mph (5 km/h) of your selected maximum speed (see Speed Limit Mode on page 208).
Upgrades
View and purchase the latest upgrades available for your vehicle, such as full self-driving.
Service
See Schedule Service on page 255 for information on how to schedule service through the mobile app.
Roadside
View roadside resources and request roadside assistance (where applicable). For more information on Roadside
Assistance, see Contacting Tesla
Roadside Assistance on page 304.
Granting Access to a Second Driver
Add and remove access permission for an additional driver from the Tesla
mobile app.
NOTE: Tesla
mobile app version 4.3.1 or higher is required. Additional drivers can either use a previously registered
Tesla
Account or use the app to create a new Tesla
Account.
To add an additional driver, in the Tesla
mobile app from the vehicle home screen, go to Security > Add Driver and
follow the onscreen instructions.
NOTE: The additional driver has access to all app features except purchasing upgrades.
To remove access, use the mobile app and go to Security > Manage Drivers and follow the onscreen instructions.
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Owners Manual
Wi-Fi
Wi-Fi is available as a data connection method and is often faster than cellular data networks. Connecting to Wi-Fi is
especially useful in areas with limited or no cellular connectivity. To ensure fast, reliable delivery of software and map
updates, Tesla
recommends leaving Model X connected to a Wi-Fi network whenever possible (for example, when
parked at home).
To connect to a Wi-Fi network:
1. Touch Controls > Wi-Fi. Model X begins to scan and display detected Wi-Fi networks that are within range.
NOTE: If a known Wi-Fi network does not appear in the list, move Model X closer to the access point or consider
using a range extender.
NOTE: When connecting to a 5GHz network (if available), check which channels are supported in your region.
5GHz Network Channels Supported
36-48
52-64
100-140
149-165
✓
✓
✓
✓
2. Find and tap the the Wi-Fi network you want to use in Searching for Wi-Fi Networks or add it manually in Add
Wi-Fi Networks, enter the password (if necessary), then touch Confirm. When successfully connected, the Wi-Fi
network shows in Known Wi-Fi Networks along with a green check. Whenever the network is within range,
Model X connects to it automatically.
NOTE: Model X does not currently support connections to captive Wi-Fi networks (a captive Wi-Fi, commonly
used by public hotspots, requires you to access a custom web portal and agree to terms of service prior to
allowing you to log in).
NOTE: If more than one previously connected network is within range, Model X connects to the one most recently
used.
NOTE: At Tesla
Service Centers, Model X automatically connects to the Tesla
Service Wi-Fi network.
Hotspots
Instead of a Wi-Fi network, you can also use a mobile hotspot (subject to fees and restrictions of your carrier
). After
connecting to your hotspot, select Remain Connected in Drive, if you want to keep the connection active while you
are driving.
89
Owners Manual
Bluetooth
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Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
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TSB/Document ID: OwnersB
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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