NHTSA ID Number: 10253663
Manufacturer Communication Number: OwnersB
TSB/Document Date: 2024-04-29
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for 2015-2020 Model X vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
1. Position Model X centrally between the lift posts.
2. If your Model X is equipped with air suspension, it automatically self-levels, even when the vehicle is "asleep" and
the touchscreen is powered off (see Jack Mode on page 275). Use the touchscreen to set the suspension as
follows:
◦ Touch Controls > Suspension.
◦ Press the brake pedal, then touch Very High to maximize the height of the suspension.
◦ Touch Controls > Service > Jack Mode to disable self-leveling.
3. Close the falcon wing doors.
4. Position the lift arm pads under the designated body lift points at the locations shown.
WARNING: DO NOT position the lift arm pads under the Battery or side rails.
5. Adjust the height and position of the lift arm pads to ensure that they are correctly located.
6. With assistance, raise the lift to the desired height, ensuring the lift arm pads remain in their correct positions.
7. Engage any lift safety locks. Follow the lift manufacturer's instructions.
8. After lowering the vehicle, disengage Jack Mode by touching Controls > Service.
WARNING: The air suspension system automatically self-levels, even when the vehicle is "asleep" and the
touchscreen is powered off. You MUST disable this system by engaging Jack mode before lifting or jacking. If
you do not disable the air suspension, Model X can attempt to self-level, causing serious damage, bodily injury,
or death.
WARNING: Never raise Model X when the charge cable is connected, even if charging is not in progress.
WARNING: Do not work on an incorrectly supported vehicle. Doing so can cause serious damage, bodily injury,
or death.
CAUTION: It is your responsibility to be observant of the vehicle and it's surroundings. Ensure the area is clear
when lifting and lowering Model X and that the doors, front trunk, and liftgate are closed as necessary to avoid
damage.
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Owners Manual
CAUTION: DO NOT lift from under the Battery or side rails. Place the lift arm pads under the designated body
lift points only. The locations shown are the only approved lifting points for Model X. Lifting at any other points
can cause damage. Damage caused by incorrectly lifting Model X is not covered by the warranty.
Jack Mode
WARNING: Failure to enable Jack Mode can result in the vehicle self-leveling, resulting in damage, injury, or
death.
If Model X is equipped with air suspension, it automatically self-levels, even when the vehicle is "asleep" and the
touchscreen is powered off. To prevent damage when jacking or lifting the vehicle, you must activate Jack mode to
disable self-leveling. Jack mode prevents the self-leveling that occurs automatically.
NOTE: Jack mode may be unexpectedly enabled in situations where an object is supporting the vehicle's weight (for
example the bumper of the vehicle is resting on a curb).
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Owners Manual
Parts and Accessories
Parts, Accessories, and Modifications
Use only genuine Tesla
parts and accessories. Tesla
performs rigorous testing on parts to ensure their suitability,
safety, and reliability. Purchase these parts from Tesla
, where they are professionally installed and where you can
receive expert advice about modifications to Model X. Accessories are available for purchase from Tesla
stores or
online at www.tesla.com.
NOTE: Some accessories may not be available in your market region.
Tesla
is unable to assess parts manufactured by other distributors and therefore accepts no responsibility if you use
non-Tesla
parts on Model X.
WARNING: Installing non-approved parts and accessories, or performing non-approved modifications, can
affect the performance of Model X and the safety of its occupants. Any damage caused by using or installing
non-approved parts, or by performing non-approved modifications, is not covered by the warranty.
WARNING: Tesla
does not accept liability for death, personal injury or damage that occurs if you use or install
non-approved accessories or make non-approved modifications.
Body Repairs
If your Model X is in a collision, contact Tesla
or a Tesla
-approved Body Shop to ensure that it is repaired with
genuine Tesla
parts. Tesla
has selected and approved body shops that meet strict requirements for training,
equipment, quality, and customer satisfaction.
Some repair shops and insurance companies might suggest using non-original equipment or salvaged parts to save
money. However, these parts do not meet Tesla
's high standards for quality, fit and corrosion resistance. In addition,
non-original equipment and salvaged parts (and any damage or failures they might cause) are not covered by the
warranty.
Using RFID Transponders
When attaching an RFID transponder (used by many automated toll systems) inside Model X, place the transponder
near the topmost area of the windshield. This ensures best results and minimizes any obstruction to your driving
view. Refer to the RFID manufacturer's instructions for specific placement.
NOTE: You can also attach a weather-proof transponder to the front license plate.
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Owners Manual
Do It Yourself Maintenance
Learn how to perform simple Do It Yourself procedures, such as replacing wiper blades and cabin filters, or installing
the paint protection film kit. Go to https://www.tesla.com/support/do-it-yourself-guides for instructions, animations,
and videos of these procedures.
NOTE: Due to market region or vehicle configuration specifics, some parts and procedures may not be available for
your vehicle. When navigating to https://www.tesla.com/support/do-it-yourself-guides, select your vehicle, region,
and/or language to see an updated list of parts and accessories available for your region.
CAUTION: Perform each procedure in a dry and well-lit area. For your safety, only perform a procedure if you
feel comfortable doing so, and always follow provided instructions.
Specifications
Identification Labels
Vehicle Identification Number
You can find the VIN at the following locations:
• Touch Controls > Software.
• Stamped on a plate located at the top of the dashboard. Can be seen by looking through the windshield.
• Stamped on the chassis under the sill panel on the rear passenger door. To remove the sill panel, gently pry it
upward using a flat-bladed tool.
NOTE: The VIN was not stamped on the chassis on vehicles manufactured between approximately June 2, 2016
and Feb 28, 2017.
CAUTION: Removing the sill panel to view the VIN is not recommended because damage is likely to occur.
The panel is held in place with fragile clips that break easily. Damage caused by removing the sill panel is
not covered by the warranty.
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Owners Manual
Emission Control Label
The emission control label is located on the opening face of the liftgate.
NOTE: For vehicles with a model year of 2022 or newer, the emission control label is now located on the inside of the
front hood and may not match the label shown.
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Owners Manual
Vehicle Loading
Vehicle Labeling
It is important to understand your vehicle's original tire sizes and pressures, and the . This information can be found
on two labels attached to Model X.
1. Towing label (if equipped)
2. Tire and Loading Information Label
3. Vehicle Certification label
NOTE: Towing capability is available only if Model X is equipped with the Towing Package.
WARNING: Overloading Model X has an adverse effect on braking and handling, which can compromise your
safety or cause damage.
CAUTION: Never store large amounts of liquid in Model X. A significant spill can cause electrical components
to malfunction.
Towing Label
NOTE: Depending on date the vehicle was manufactured, Model X may or may not have a towing label.
Towing capability is available only if Model X is equipped with the Towing Package. If equipped with the towing
package, the Towing Label instructs you to refer to the owner's manual for tire pressures that should be used when
towing a trailer. Do not use the tire pressures printed on the Tire Information Label. Instead, see the topic "Towing a
Trailer" in the Driving section of the onscreen Owner's Manual.
Tire and Loading Information Label
• The maximum number of occupant seating positions.
• The maximum vehicle capacity weight.
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Owners Manual
• The size of the original tires.
• The cold inflation pressures for the original front and rear tires. These pressures are recommended to optimize
ride and handling characteristics.
Label Format:
Never change this label, even if you use different tires in the future.
NOTE: If Model X is loaded to its full capacity, double check all tires to ensure they are inflated to their
recommended pressure levels.
WARNING: Tire pressures printed on the Tire and Loading Information label DO NOT APPLY to towing. When
towing, tire pressures must be increased. For information about the tire pressures required when towing, see
Towing and Accessories on page 145.
Vehicle Certification Label
The Vehicle Certification label provides:
• - Gross Vehicle Weight Rating. The maximum allowable total mass of Model X. This is calculated as the weight of
Model X equipped with the heaviest factory selectable options, all passengers, fluids, and cargo.
• FRT and RR - Gross Axle Weight Rating for the front and rear axles. The is the maximum distributed weight that
each axle can support.
United States:
Canada:
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Owners Manual
Mexico:
CAUTION: To prevent damage, never load Model X so that it is heavier than GVWR or exceeds the individual
GAWR weights.
Calculating Load Limits
1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX lbs or XXX kg” on
the “Tire and Loading Information” label.
2. Determine the combined weight of all occupants that will ride in the vehicle.
3. Subtract the combined weight of the occupants from XXX lbs or XXX kg (see Step 1).
4. The resulting figure equals the available cargo load capacity. For example, if the “XXX” amount equals 1400 lbs
(635 kg) and there will be five 150 lb (68 kg) passengers in the vehicle, the amount of available cargo capacity is
650 lbs (1400 ‑ 750 (5 x 150) = 650 lbs) or 295 kg (635 ‑ 340 (5 x 68) = 295 kg).
5. Determine the combined cargo weight being loaded on the vehicle. That weight must not exceed the available
cargo load capacity calculated in Step 4.
WARNING: Trunks are the preferred places to carry objects. In a collision, or during hard braking and sharp
turns, loose items in the cabin could injure occupants.
Example Load Limit Calculations
How much cargo Model X can carry depends on the number and weight of passengers. The following calculated
load limit examples assume passengers weigh 150 lbs (68 kg). If passengers weigh more or less, available cargo
weight decreases or increases respectively.
Driver and one passenger
Description
Total
Vehicle capacity weight
954 lbs (433 kg)
Subtract occupant weight (2 x 150 lbs/68 kg)
300 lbs (136 kg)
Available cargo weight
654 lbs (297 kg)
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Owners Manual
Driver and four passengers
Description
Total
Vehicle capacity weight
954 lbs (433 kg)
Subtract occupant weight (5 x 150 lbs/68 kg)
750 lbs (340 kg)
Available cargo weight
204 lbs (93 kg)
When carrying cargo, distribute the weight as evenly as possible between the front and rear trunks. For maximum
load limits specific to the trunks, see Front Trunk Load Limit on page 43 and Rear Trunk Load Limits on page 41.
282
Owners Manual
Dimensions
Exterior Dimensions
A
Overall Length
198.3 in
5,036 mm
B
Overall Width (including mirrors)
Overall Width (including folded mirrors)
Overall Width (excluding mirrors)
89.4 in
81.6 in
78.7 in
2,271 mm
2,072 mm
1,999 mm
C
Overall Height
66 in*
1,684 mm*
D
Wheel Base
116.7 in
2,965 mm
E
Overhang - Front
38.3 in
974 mm
F
Overhang - Rear
43.2 in
1,097 mm
G
Ground Clearance:
Standard, with skis
Standard, without skis
Very high, with skis
Very high, without skis
H
Track - Front
Track - Rear
7 in
7 in
8 in
9 in
67.1 in
67.3 in
171 mm
183 mm
211 mm
223 mm
1,705 mm
1,710 mm
*Values are approximate. Dimensions can vary depending on a vehicle's options and various other factors.
CAUTION: Depending on configuration (such as suspension height or wheel selection), your vehicle's liftgate
can open up to approximately 8 feet (2.5 meters) high. See Adjusting Liftgate Opening Height on page 40 to
adjust the liftgate height and prevent it from coming into contact with low ceilings or other objects.
Interior Dimensions
Head Room
283
Front
Rear
Third
41.7 in
40.9 in
37.1 in
1059 mm
1039 mm
942 mm
Owners Manual
Leg Room
41.2 in
1046 mm
38.4 in
32.7 in
975 mm
831 mm
Front
Rear
Third
60.7 in
56.8 in
40 in
1542 mm
1442 mm
1016 mm
Front
Rear
Third
55.6 in
59 in
38.5 in
1412 mm
1498 mm
978 mm
Front
Rear
Third
Shoulder Room
Hip Room
Cargo Volume
Front Trunk
Rear*
Total
Seven Seat
Vehicles
6.6 cu ft (187 L)
76.5 cu ft (2166 L)**
83.1 cu ft (2353 L)
Six Seat
Vehicles
6.6 cu ft (187 L)
70.7 cu ft (2002 L)**
77.3 cu ft (2189 L)
Five Seat
Vehicles
6.6 cu ft (187 L)
81.2 cu ft (2299.5 L)**
87.8 cu ft (2486.5 L)
* Maximum cargo volume behind the front row seats
. Includes the 12.6 cu ft (357 L) cargo area in the rear trunk
(area behind the third row seats
, if equipped).
** Second row seats
fully forward and/or folded.
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Owners Manual
Dimensions
Exterior Dimensions
A
Overall Length
198.9 in
5,052 mm
B
Overall Width (including mirrors)
Overall Width (including folded mirrors)
Overall Width (excluding mirrors)
89.4 in
81.6 in
78.7 in
2,271 mm
2,072 mm
1,999 mm
C
Overall Height
66 in*
1,684 mm*
D
Wheel Base
116.7 in
2,965 mm
E
Overhang - Front
38.9 in
989 mm
F
Overhang - Rear
43.2 in
1,098 mm
G
Ground Clearance:
Standard, with skis
Standard, without skis
Very high, with skis
Very high, without skis
H
Track - Front
Track - Rear
7 in
7 in
8 in
9 in
67.1 in
67.3 in
171 mm
183 mm
211 mm
223 mm
1,705 mm
1,710 mm
*Values are approximate. Dimensions can vary depending on a vehicle's options and various other factors.
CAUTION: Depending on configuration (such as suspension height or wheel selection), your vehicle's liftgate
can open up to approximately 8 feet (2.5 meters) high. See Adjusting Liftgate Opening Height on page 40 to
adjust the liftgate height and prevent it from coming into contact with low ceilings or other objects.
Interior Dimensions
Head Room
285
Front
Rear
Third
41.7 in
40.9 in
37.1 in
1059 mm
1039 mm
942 mm
Owners Manual
Leg Room
41.2 in
1046 mm
38.4 in
32.7 in
975 mm
831 mm
Front
Rear
Third
60.7 in
56.8 in
40 in
1542 mm
1442 mm
1016 mm
Front
Rear
Third
55.6 in
59 in
38.5 in
1412 mm
1498 mm
978 mm
Front
Rear
Third
Shoulder Room
Hip Room
Cargo Volume
Front Trunk
Rear*
Total
Seven Seat
Vehicles
6.6 cu ft (187 L)
76.5 cu ft (2166 L)**
83.1 cu ft (2353 L)
Six Seat
Vehicles
6.6 cu ft (187 L)
70.7 cu ft (2002 L)**
77.3 cu ft (2189 L)
Five Seat
Vehicles
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TSB/Document ID: OwnersB
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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