Installation and Conversion Instructions

Cayenne (92A)
27/15

ENU

9194

9

Porsche Rear Seat Entertainment IV (PRSE IV) – Display Unit

Revision:

This bulletin replaces bulletin Group 9 27/15, dated November 10, 2015.

Model Year:

As of 2011 up to 2018

Concerns:

ONLY for vehicles with Porsche Rear Seat Entertainment (PRSE) of 4th generation

Cause:

Replacing faulty display unit

Figure 1
Notes:

A faulty display unit ( Figure 1) can be replaced with a new display unit if necessary. The following
subsequent work is necessary after replacement:
•
•
•

Connect a second display unit to the new display unit for WiFi Crosslink Video (synchronized
playback of video content on the second screen) (couple).
ONLY if wireless (Bluetooth) headphones are used: Connect headphones to the new display unit
(couple).
ONLY for vehicles with Porsche Communication Management – PCM (I-No. 7T1) together with
telephone module (9W1) or mobile phone preparation (9W5): Connect PCM to the new display unit
(couple).

Information
After replacing the faulty display unit, save any stored data (photos, videos, music data, etc.) to the new
display unit (see also operating instructions).
Pass this information on to the customer as well.

Tequipment

Oct 19, 2023
Page 1 of 33

9

Cayenne (92A)
9194

ENU

Installation and Conversion Instructions

27/15

Information
The following functions are NO longer supported:

Parts Info:

•

Perform system software update “over the air” (online). The servers are no longer active.

•

“Internet” app, as the version of the browser on the devices cannot be updated.

Display unit with 16 GB memory:
970.558.320.00

 Display unit (16 GB) – housing painted black, set

970.558.321.00 FFF1

 Display unit (16 GB) – housing with leather finish, set

Display unit with 64 GB memory:
970.558.322.00

 Display unit (64 GB) – housing painted black, set

970.558.323.00 FFF1

 Display unit (64 GB) – housing with leather finish, set

1

Look up leather color code in the Porsche Electronic Parts Catalogue (PET).

Parts list:

Figure 2

Materials:

Oct 19, 2023
Page 2 of 33

———

1x

Display unit – in accordance with Part No., complete  Figure 2 -1-

———

1x

USB stick with music meta database (GraceNote), similar to illustration  Figure 2 -2-

———

——

Cleaning cloth (commercially available)

Tequipment

Installation and Conversion Instructions
Tool:

Cayenne (92A)
27/15

ENU

9194

9

Drift punch/pin punch, ∅ 2 mm
Flashlight

Assembly:

1

Replace faulty display unit
1.1

Connect a battery charger.  Workshop Manual '2X00IN Battery trickle charge'

NOTICE
Display unit installed/removed/operated incorrectly
•

Risk of damage to the surface/leather on front seat or display unit

•

Risk of damage to the display unit screen

•

Risk of damage to electric lines



Do not use sharp-edged tools for installing/removing the display unit.



Do not press the screen when installing the display unit.



Check that the electric plug connection is connected securely when installing the display unit.



Check that the line is routed correctly when installing the display unit.
1.2

Release display unit at the left/right-hand
side.
1
2
1.2.1

– Screwdriver/drift punch
– Bore on underside of display unit
Guide a suitable tool (e.g. a small
screwdriver, 2-mm drift punch) into
a bore (left/right) on the underside
of the display unit ( Figure 3 -A-).

Figure 3

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9

Cayenne (92A)
9194

ENU

Installation and Conversion Instructions

27/15
1.2.2

Carefully press/swivel the tool out
slightly ( Figure 3 -B-/ Figure
4 -A-) and pull the display unit off
the back of the front seat backrest
slightly on this side at the same time
( Figure 4 -B-).
1
2
3

1.2.3

– Screwdriver/drift punch
– Display unit
– Back of front seat backrest

Repeat these steps on the other
side (left/right) of the display unit.

Figure 4
1.3

Carefully pull the display unit and bolts
completely off the back of the seat backrest
( Figure 5).
1
2

1.4

– Display unit
– Connector strip

Disconnect electric connector strip ( Figure
5 -Magnifier-).

Figure 5
NOTICE
Display unit installed/removed/operated incorrectly
•

Risk of damage to the surface/leather on front seat or display unit

•

Risk of damage to the display unit screen

•

Risk of damage to electric lines



Do not use sharp-edged tools for installing/removing the display unit.



Do not press the screen when installing the display unit.



Check that the electric plug connection is connected securely when installing the display unit.



Check that the line is routed correctly when installing the display unit.

Oct 19, 2023
Page 4 of 33

Tequipment

Installation and Conversion Instructions
1.5

Cayenne (92A)
27/15

ENU

9194

9

Install new display unit
1
2
3
4

– Connector strip for display unit
– Sockets on back of front seat
backrest
– Display unit bolts
– Socket on back of front seat
backrest

1.5.1

Connect electric plug connection
( Figure 6 -Arrow-).

1.5.2

Align display unit bolts ( Figure 6
-3-) with the sockets on the back of
the front seat backrest ( Figure
6 -4-) and guide them into the
sockets.
Make sure that the electric plug
connection does not become
Figure 6
loose. Check that the line is routed
correctly and press the connector strip towards the sockets again if necessary.

1.5.3

Carefully push the display unit
towards the front seat backrest (
Figure 7 -Arrow-) until the locking
mechanism (left/right) engages
securely.

1.5.4

Check that the display unit is
installed securely on the front seat
by pulling on it carefully.

Figure 7

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9

Cayenne (92A)
9194

ENU

2

Installation and Conversion Instructions

27/15

Configure the new display unit
2.1

Preliminary work
1
2
3
4
5
2.1.1

– ON/OFF button
– HOME button (press to return to the
start screen)
– HDMI port
– USB port 1
– USB port 2 (use for software update)
Switch on PRSE display unit. To do
this, press the ON/OFF button (
Figure 8 -1-) for max. 1 second (
Brief operating instructions - PRSE).
The PORSCHE Crest and
“Exclusive” logo and then the
silhouette of the vehicle appear on
the screen.
Figure 8

2.1.2

The start screen ( Figure 9)
showing the 6 applications appears
after approx. 5 seconds.
– Internet is NO longer
supported.

Figure 9
2.1.3

Select “Settings” ( Figure 10).
– Internet is NO longer
supported.

Figure 10
Oct 19, 2023
Page 6 of 33

Tequipment

Installation and Conversion Instructions
2.1.4

Cayenne (92A)
27/15

ENU

9194

9

Select “Network” in the footer (
Figure 11 -1-).
1
2
3

– “Network” option
– “WiFi” option
– Switch WiFi on/off

Select “WiFi” (“Wireless Local Area
Network – WLAN”) and tick the
relevant box ( Figure 11).

Figure 11
2.1.5

Select “Bluetooth” and tick the
relevant box ( Figure 12).
1
2
3

– “Network” option
– “Bluetooth” option
– Switch Bluetooth on/off

Figure 12
2.1.6

Select “System” in the footer (
Figure 13 -1-)
1
2
3
4

–
–
–
–

“System” option
Software version
“Change Language” option
BACK button

The “System Info” option with the
software version appears on the
screen. The user language can also
be changed here ( Figure 13).
Figure 13

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9

Cayenne (92A)
9194

ENU

Installation and Conversion Instructions

27/15
2.1.7

Select the “Protected area” option:
Tap the Porsche Crest 5 times in
quick succession ( Figure 14).

Figure 14
2.1.8

Tick the “Show password” option
( Figure 15 -1-) in the confirmation window.
1
2
3
4

–
–
–
–

“Protected area” option
“Show password”
Password: “tkmfsh-prse4”
“OK” option

Enter the password “tkmfsh-prse4”
( Figure 15 -3-) and confirm with
“OK”.
2.2

Configure the new display unit
2.2.1

Figure 15

Select “Product Configuration”
( Figure 16).
1
2

– “Product Configuration”
option
– List of possible