NHTSA ID Number: 10236512
Manufacturer Communication Number: Manual1
TSB/Document Date: 2023-05-22
Summary
Warranty Policies and Procedures Manual
Warranty Policies and Procedures 11/14
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Page 244
E
Efficiency - technician, 143
Electronic repair order, 43
Emergency repairs, 92
Emissions
California, 25
California emissions warranties 15/150 PZEV/AT-PZEV table, 113
California emissions warranties 7/70 tables, 96
California emissions warranties 8/100 table, 113
Emissions control system defect warranty, 221
Emissions performance warranty, 222
Federal, 24
Federal emissions 8/80 components, 95
Federal emissions warranty statement, 220, 223
ERO, 43
Exported/imported vehicles, 118
Extension warranties – see warranty extensions, 26, 151
F
Filters, 203, 207, 237
Flat rate time, 51
Fluids and lubricants, 35, 47
Fuel
Improper fuel, 34, 203, 208, 225, 232
Fuses, 81, 187, 234, 238
G
General exclusions from coverage, 34
Genuine Volkswagen
parts, 32, 133, 223, 231
Volkswagen of America, Inc.
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Glass, 118, 180
Glass breakage excluded from NVLW, 204
Transportation damage, 185
H
Hazardous materials; HAZMAT, 62
Headphones, 119
High tension wires, 92
High-Voltage System Limited Warranty, 20
Hybrid
Hybrid System Warranty, 19, 210
I
Imported/exported vehicles, 118
Infotainment
Infotainment Worksheet, 42, 66, 74, 75, 76, 79
In-service date, request for change, 37
Inspection and condition report, 195, 196, 197
Inter-dealer transfers, 187
Inventory maintenance, 87
L
Labor operation, 38
Definition, 38
Re-evaluation and establishment, 51
Labor rate
For sublet repairs, 60
Reimbursement for warranty repairs, 51, 137
Warranty Labor Reimbursement Rates – Dealer Options, 55
Lemon law, 119
Volkswagen of America, Inc.
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Lifetime Warranty for VW Replacement Mufflers, Shock Absorbers, Struts, and Strut Inserts, 127, 235
Literature - Missing vehicle literature, 192
Loaner vehicles, 120
M
Maintenance, 122
Battery test and maintenance procedures, 87
Carefree Maintenance, 122
Carefree Maintenance interval oil changes for IL and MN, 125
Improper maintenance, 122
Maintenance of new vehicle stock batteries, 87
Maintenance records, 34, 122
Mediation and arbitration, 91, 126, 127
Mileage, 38
Misbuilt vehicle, 187
Missing vehicle literature, 192
Misuse, 34, 83, 84, 140, 203, 207, 234, 236, 238
Modification, 34, 46, 86, 119, 150, 203, 208, 234
Mufflers, 127, 235
N
New vehicle storage guidelines, 190
New Vehicle Warranty, 201
New vehicle warranty voucher, 36, 118, 193
O
Odometer, 35, 37, 38, 128, 204
Replacement, 128
Oil sludge, 151
Outside influence, 31
Volkswagen of America, Inc.
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P
Paint, 180
Paint repairs, 129
Parts
Causal part, 38
Damaged parts, 35, 64, 131, 132
Genuine Volkswagen parts, 133, 223, 231
New parts use, 133
Packing parts requested by the WPRC, 67
Parts inspection, 64
Parts material issue, 41
Parts ordering, 133
Parts reimbursement, 47
Parts retention for warranty audits, 64, 93
Parts return, 68, 80
Parts scrapping, 68
Parts shipment, 61
Parts storage, 64
Remanufactured parts use, 133
Repair versus replace, 137
Personnel authorized to code/enter warranty claims, 40
Powertrain warranty, 206
Productivity – repair shop, 136
Proration
Battery proration, 82, 83
Battery proration tables, 83, 85
Punch time, 145
Volkswagen of America, Inc.
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R
Radio
Audio Direct Exchange Program, 79
CD changer claim coding, 90
New radios/CD units when remanufactured units not available, 79
Radio/CD replacement – Non-Direct Exchange Program, 74
Radio/CD/Navigation units parts return guidelines, 80
Reacquired vehicles, 138
Reception date, 38
Refrigerant, 72, 203
Reimbursement of labor, 51, 137
Reimbursement of sublet repairs, 47, 60
Repair date, 38, 39, 137
Repair order documentation, 40
Repair time, 38, 40, 51
Repair versus replace, 137
Repairs completed at or near warranty expiration, 38, 137
Replace-only components, 135
Repurchased vehicles, 138
Request for change of vehicle in-service date, 37
Required documentation with repair order, 42
Required information on repair order, 40
Retail registration, 193
Road test
Diagnosis requiring, 53
Documentation, 42
Labor operations, 139
Roadside Assistance, 139
Rotors, 92
Volkswagen of America, Inc.
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S
Safety belts, 140
Seat covers, 142
Service management approvals, 42
Service Xpress, 140
Shock absorbers, 127, 142, 203, 208
Shop supplies, 35, 47
Speedometer replacement, 128
SRT discrepancies or revision requests, 51
Start of warranty period, 31, 194, 202, 207, 218, 223, 230, 237
Stolen vehicles, 37
Stone chips, 23, 34, 118
Storage damage before delivery to dealer, 191
Storage, access to, and reproduction of dealer records, 45
Struts and strut inserts, 142
Sublet invoices, 42, 43, 60
Sunroof, 142, 180
T
Technician efficiency, 143
Technician Helpline
Contact number requirements, 143, 150
Technician notes, 39, 40, 53, 139
Technician Time Record, 43
Technician time recording, 145
Time Flag, 43
Time limits to file a claim, 39
Time Record – Technician, 43
Time recording – technician, 145
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Tires, 14, 35, 148, 188, 202, 237
Towing, 139
Transfer fee, 199, 240
Transmission
Repairs/replacement, 150
Transportation
Transportation inspection, 183
Trucker notification, 184
Tuning and modifications of the vehicle, 34, 150
U
Unregistered vehicles, 36, 193
Updates, 90
V
Vehicle delivery inspection, 187
Vehicle eligibility for Certified Pre-Owned, 195
Vendor code, 38, 77
Voided warranty, 35, 36, 37
Volkswagen 24-Hour Roadside Assistance, 240
Volkswagen Limited Extension Warranties, 26, 151
Volkswagen Parts and Accessories Limited Warranty, 30, 44, 233
W
Warranty cancellation, 191
Warranty claims, 38
Warranty coverage verification, 36
Warranty extensions, 26, 151
Camshaft, 163
Center High-Mounted Stoplight LEDs, 158
Volkswagen of America, Inc.
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DSG Transmission, 159
Engine Coolant Temperature (ECT) Sensor, 158
Engine Exhaust Flap, 170
Front Wheel Bearings, 169
Fuel Injector, 173
Fuel Pressure Sensor, 165
Intake Manifold, 175
Intake Manifold Runner Control Motor, 166
Oil Sludge (Enhanced), 151
PCV Valve, 168
Secondary Air Pressure Sensor, 172
Transmission Valve Body, 162
Turbocharger, 177
Window Regulator Cable, 161
Warranty parts handling, 61
Warranty parts release authorization form, 43
Warranty parts retention, 64
Warranty reinstatement, 37
Warranty Repair Acceptance, 180
Cluch disc, 180
Convertible top, 180
Corrosion, 180
Paint, 180
Window/sunroof glass, 180
Warranty transfer, 36, 240
Warranty voucher, 36, 118, 193
Wear and tear, 15, 31, 39, 201, 208, 234, 238
Normal wear, 15, 17, 19, 21, 31
Wear specifications, 41
Volkswagen of America, Inc.
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Wheel alignment and balance, 14, 181
Where to go for warranty service, 239
Window/sunroof glass, 180
Wiper blades, 16, 182, 201
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© 2014 Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
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