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Page 235

REPLACEMENT MUFFLER, SHOCK ABSORBER, STRUT, STRUT
INSERT
The following terms of warranty apply to Volkswagen Replacement Mufflers, Shock Absorbers, Struts
and Strut Inserts sold by Volkswagen of America, Inc., an operating unit of Volkswagen Group of
America, Inc. ("Volkswagen").

LIMITED LIFETIME WARRANTY FOR VOLKSWAGEN REPLACEMENT MUFFLERS, SHOCK
ABSORBERS, STRUTS AND STRUT INSERTS
Volkswagen warrants against malfunction any Volkswagen Replacement Mufflers, Shock Absorbers,
Struts and Strut Inserts ("Replacement Parts") which were acquired by a retail customer and installed
in a Volkswagen vehicle on or after May 1, 1991, for as long as the purchaser continues to own or
lease the vehicle.
In the event of a malfunction, Volkswagen will provide a new Replacement Part free of charge. The
cost of removal of the malfunctioning part from the vehicle and the installation of a new Replacement
Part into the vehicle are not covered by this warranty, except as noted below:
Labor may be reimbursable under the Limited Warranty for New and Remanufactured Parts and
Accessories within one year or 12,000 miles, whichever occurs first, from date of purchase of the
replacement Limited Lifetime Part (only if installed by an authorized Volkswagen dealership).
Volkswagen is not responsible for labor reimbursement beyond one year or 12,000 miles, whichever
occurs first.
The new Replacement Mufflers, Shock Absorbers, Struts and Strut Inserts will continue to be covered
by the Limited Lifetime Warranty for Volkswagen Replacement Mufflers, Shock Absorbers, Struts and
Strut Inserts.
OWNER'S OBLIGATIONS
In order to claim under this warranty, the purchaser must do the following:
 Present the vehicle equipped with the malfunctioning part to any authorized Volkswagen dealer in
the United States for repair;
 Present the "Limited Lifetime Warranty" certificate delivered to the purchaser on the date of the
original sale of the Replacement Part and proof of current vehicle registration to any authorized
Volkswagen dealer in the United States or to the service facility which installed the warranted
component.
In order to be acceptable, such proof of vehicle registration must at a minimum show the
purchaser's name and the Vehicle Identification Number of the vehicle in which the Replacement
Part was originally installed.
This warranty is not transferable.

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EXCLUSIONS FROM THE LIFETIME WARRANTY
Catalyst, exhaust pipes (unless part of muffler assembly) clamps, gaskets, hangers, other mounting
hardware associated with the replacement of the Mufflers, Shock Absorbers, Struts and Strut Inserts
are not covered by this warranty.
DAMAGE OR MALFUNCTIONS UNRELATED TO A MALFUNCTION OF THE REPLACEMENT PART
Damage to or malfunctions of the Replacement Part caused by misuse, negligence, alteration,
accident, fire, the improper repair of the vehicle, environmental damage, or the use of the vehicle in
competitive events are not covered by this warranty.
IMPLIED WARRANTIES
Any implied warranty, including any warranty of merchantability or fitness for a particular purpose is
limited in duration to the stated period of this warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.
CONSEQUENTIAL AND INCIDENTAL DAMAGE
This warranty does not cover any consequential or incidental damage, including loss of value of the
vehicle, lost profits or earnings or out-of-pocket expenses for substitute transportation or lodging.
Some states do not allow the exclusion or limitation of incidental or consequential damage, so this
limitation or exclusion may not apply to you.
NO OTHER WARRANTIES MADE
This warranty is the only express warranty made by Volkswagen, the Manufacturer, and the selling
dealer in connection with the sale or installation of a Replacement Part covered by this warranty. Any
implied warranty, including any implied warranty of merchantability or warranty of fitness for a
particular purpose, is limited to the duration of this written warranty.
Neither Volkswagen nor the Manufacturer assumes, or authorizes any person to assume on its behalf,
any other obligation or liability.
SPECIFIC LEGAL RIGHTS
This warranty also gives you specific legal rights, and you may also have other rights, which vary from
state to state.
Warranty information may be obtained by phoning 1-800-822-8987, or by writing to:
Volkswagen of America, Inc.
Customer CARE Center
3800 Hamlin Road
Auburn Hills, MI 48326

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WORLDAUTO CERTIFIED PRE-OWNED LIMITED WARRANTY
WARRANTY PERIOD
The warranty period of WorldAuto Certified Pre-Owned is two years or 24,000 miles, whichever occurs
first.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness
for a particular purpose, is limited in duration to the period of this written warranty. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.

START OF WARRANTY PERIOD
The warranty period begins when the New Vehicle Limited Warranty expires or on the WorldAuto CPO
sale date, whichever occurs later.

TERMS OF WARRANTY
Repairs under this warranty will be performed free of charge after a deductible of $50 per dealer visit.
In the event several repair attempts are necessary to repair a manufacturer’s defect in material or
workmanship covered by this warranty, the deductible with respect to that repair must be paid only
once. Vehicles purchased before January 1, 2012, ar not subject to a deductible.

WHAT IS COVERED
2 years/24,000 miles
This warranty covers any repair to correct a defect in material or workmanship (except wear and tear),
unless excluded in the section titled "What is Not Covered".

WHAT IS NOT COVERED
TIRES
Tires are not covered by this warranty, but may be separately warranted by the tire manufacturer.
MAINTENANCE SERVICES AND ADJUSTMENTS
This warranty does not cover the cost of parts and labor involved in any scheduled maintenance
service. This warranty does not cover the replacement of filters, oil, lubricants, or fluids unless their
replacement is a necessary part of warranty service on a covered component. This warranty does not
cover wheel alignments and balancing, brake and clutch adjustments or any mechanical adjustments
which become necessary as a result of normal use or wear and tear. Adjustments are minor repairs
not usually associated with the replacement of parts, such as headlight adjustments.

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UNWIRED HEADPHONES (ROUTAN ONLY)
Unwired headphones are not covered by this warranty, but are separately warranted by the
manufacturer.
WEAR AND TEAR ITEMS
This warranty does not cover any wear and tear items, including, but not limited to, the replacement of
clutch linings, brake pads/shoes, brake linings, brake rotors, brake drums, timing belts, spark plugs,
the dust-pollen filter, the clutch-pressure plate, ignition wires, the distributor cap, the ignition rotor,
ignition points, the ATF oil filter, the strut, shocks, strut bearings, batteries, exhaust systems,
windshield wiper blades or inserts, incandescent bulbs, fuses, worn seatcovers, the Cabrio/convertible
top or other trim and appearance items that wear as a result of normal use or deterioration,
radio/cassette head cleaning, CD lens cleaning and belts, hoses and clamps that wear as a result of
normal use.
CAMPER EQUIPMENT
Winnebago®-installed equipment or replacement parts are not covered by this warranty, nor is
any original Volkswagen component modified in the manufacturing of the Eurovan Camper by
Winnebago Industries that becomes inoperative such as modified or replaced body panels, radio or
exhaust systems.
LOANER
This warranty does not include loaner allowance.
COMMERCIAL USE
Vehicles sold for commercial use, i.e. taxi, courier, limousine, driver education, etc. are not covered.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE, MISUSE OR ALTERATION
This warranty does not cover any damage or malfunctions caused by abuse, intentional or
unintentional misfueling, use of the vehicle in competitive events, use of inferior parts, alteration of the
vehicle or lack of maintenance, including, but not limited to, the failure to follow recommended
maintenance-and-use instructions as set forth in the Owner's Manual and the Maintenance Manual.
DAMAGE OR MALFUNCTIONS DUE TO IMPROPER REPAIR OR INSTALLATION OF EQUIPMENT, ACCIDENT OR FIRE
This warranty does not cover any damage or malfunction caused by improper repair of the vehicle,
use of high-performance parts, modifications to the vehicle, use of non-OEM parts (and any
subsequent damage including damage or malfunctions to associated parts or systems), i.e., "chip
tuning" or other modifications of factory-installed engine-management systems that would alter the
vehicle performance specifications from those set by the vehicle manufacturer, improper installation of
accessories, such as alarm systems or communications equipment, accident or accidental fire.
DAMAGE CAUSED BY THE ENVIRONMENT
This warranty does not cover damage caused by airborne industrial pollutants (i.e. acid rain), bird
droppings, stones, floodwater, windstorms and other similar occurrences.

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COST OF MAINTENANCE SERVICES
This warranty does not cover the cost of any maintenance services (i.e., oil changes, tire rotation).
Some specific maintenance services may be covered by the remaining portion, if any, of the
Volkswagen Carefree Maintenance Program.
OTHER EXPENSES
This warranty does not cover any incidental or consequential damage, including loss of value
of the vehicle, lost profits or earnings and out-of-pocket expenses for substitute transportation
or lodging. Some states do not allow the exclusion or limitation of incidental or consequential
damage, so this limitation or exclusion may not apply.

ADDITIONAL IMPORTANT WARRANTY TERMS
This warranty is issued by Volkswagen of America, Inc., an operating unit of Volkswagen Group of
America, Inc. (VWoA). This warranty does not apply to Volkswagen vehicles or parts and accessories
not imported or distributed by VWoA.
This warranty and the remaining portions, if any, of the New Vehicle Limited Warranty, the Limited
Warranty Against Corrosion Perforation, and the Emissions Control System Warranties, to the extent
that they have not expired, are the only express warranties made by VWoA with respect to this
Certified Pre-Owned vehicle. Neither VWoA nor the manufacturer assumes or authorizes any person
to assume any other obligation or liability on its behalf.

WHERE TO GO FOR WARRANTY SERVICE
Warranty repairs will be performed by any authorized Volkswagen dealer or an authorized Volkswagen
Service Center in the United States. This warranty does not apply outside the United States.

EMERGENCY REPAIRS
In the event that it is impossible or unreasonable in an emergency to drive or tow the vehicle to the
nearest authorized Volkswagen dealer, VWoA will reimburse to the purchaser the reasonable cost of
warranty repairs performed by service facilities other than an authorized Volkswagen dealer. If an
emergency repair was performed by a non-Volkswagen service facility, keep all receipts, repair orders
and parts removed from your Volkswagen vehicle. A statement describing the circumstances which
prevented the purchaser from bringing the vehicle to an authorized Volkswagen dealer, together with
original paid receipts and repair orders issued by the service facility, must be submitted in support of a
request for reimbursement. Mail this request to:
Volkswagen of America, Inc.
Attn: WorldAuto Certified Pre-Owned Warranty Department
3800 Hamlin Road
Auburn Hills, MI 48326

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WARRANTY TRANSFER
In the event of a private sale of a vehicle, the remainder of the Certified Pre-Owned Limited Warranty
may be transferred to the subsequent owner at no charge. The new owner is responsible for initiating
the transfer. The transfer is activated by submitting a letter containing the new owner's name, address
and phone number, the name of the previous owner (seller), and the complete VIN of the vehicle to
Volkswagen of America, Inc.
Send to: Volkswagen of America, Inc.
Attn: WorldAuto Certified Pre-Owned Warranty Department
3800 Hamlin Road
Auburn Hills, MI 48326
This warranty gives you specific legal rights and you may also have other rights, which vary
from state-to-state.
Additional warranty information may be obtained by writing to:
Volkswagen of America, Inc.
Attn: Customer CARE Center
3800 Hamlin Road
Auburn Hills, MI 48326
Telephone: 1-800-822-8987

VOLKSWAGEN 24-HOUR ROADSIDE ASSISTANCE
Refer to the 24-Hour Roadside Assistance Owner's Guide for specific details on the services provided.

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INDEX
A
Accessories, 30, 44, 233
Accident/fire damages, 34, 71
Actual clocked time (A-time), 51
A-time over 1 hour, 52
Add-on repairs, 72
Adjustments, 15, 17, 72, 201, 203, 237
Air conditioner, 72, 203
Airbags, 73, 135
Atmospheric fallout, 190
Audio, 74
Direct Exchange Program, 79
Infotainment Worksheet, 42, 66, 74, 75, 76, 79
Non-Direct Exchange Program, 74
Audits
Parts retention, 64, 93
Warranty audits, 69, 70

B
Battery, 82
Battery test, 86
Brakes
Brake discs/drums, machining, noise/squeal, 88
Brake friction material, 16, 88
Brake pads/shoes/discs/drums wear and tear coverage - NVLW, 16, 88
Brake replacement, 41
Bulbs
Wear and tear coverage - NVLW, 89

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C
Cabrio top repairs, 60
Cabrio/convertible tops, 238
California emissions
15/150 PZEV/AT-PZEV California emissions table, 113
7/70 California emissions tables, 96
8/100 California emissions table, 113
Campaigns, 90
Campaign parts, 64
Camshaft, 163
Carefree Maintenance, 122
Carefree Maintenance interim oil changes for IL and MN, 125
CARFAX® vehicle history report, 195
CD changer claim coding, 90
Certified Pre-Owned Warranty, 194, 237
Claims
Personnel authorized to code/enter warranty claims, 40
Time limits to file a claim, 39
Cleaning
Fuel system cleaning, 35
Clutch discs, 90, 180
Wear not covered as of MY 2007, 35
Comebacks and unsuccessful repairs, 139
Comments, 39
Concealed damage, 184
Constructive total loss, 191
Convertible tops, 60, 180, 238
Corrosion
Corrosion repairs, 22, 129, 180

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Corrosion warranty, 22, 204, 218, 219, 239
Customer care, 91
Customer delivery, 183
Customer Loyalty Assistance Program, 92
Customer signature, 40, 45

D
Damage category
Damage category for corrosion claims, 23
Dealer caused repairs/replacements, 32
Delivery date discrepancies, 36
Demo extension, 180
Diagnosis time, 51
Diagnosis time over 1 hour, 52
Diagnosis to Improve the Customer Experience (DICE), 52
Direct exchange program (audio), 79
Disclosing damaged vehicles, 192
Disclosure, 133, 138, 192
Distributor cap, 92
Document alteration, 43
Document retention, 44
Documentation
Parts requested by the WPRC, 65
Parts warranty claims, 44
Photographs, 187, 189
Repair order, 40
Scanned, 46

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