NHTSA ID Number: 10236512
Manufacturer Communication Number: Manual1
TSB/Document Date: 2023-05-22
Summary
Warranty Policies and Procedures Manual
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WHERE TO GO FOR WARRANTY SERVICE
This warranty will be honored by any authorized Volkswagen
dealer in the United States, including its
territories.
Hybrid components can only be serviced by a certified Volkswagen Hybrid Specialist. For a
Volkswagen Hybrid dealer near you, please contact Customer Care at 800-822-8987. In the
event of an emergency relating to the Hybrid System on your Volkswagen model, please take the
vehicle to the closest Volkswagen dealer and arrangements will be made for diagnosis and repair.
If your Volkswagen is brought to an authorized Volkswagen dealer outside the United States, including
its territories, this limited warranty will not apply. Defects in material or workmanship will be corrected
under the terms of the limited warranty for new Volkswagen vehicles in effect in that country (except
Canada).
WARRANTY REPAIRS WHILE TRAVELING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
Hybrid components can only be serviced by a certified Volkswagen Hybrid Specialist. For a
Volkswagen Hybrid dealer near you, please contact Customer Care at 800-822-8987. In the event of
an emergency relating to the Hybrid System on your Volkswagen model, please take the vehicle to the
closest Volkswagen dealer and arrangements will be made for diagnosis and repair.
If your Volkswagen is within the United States Hybrid System Limited Warranty, Canadian dealers can
submit a warranty claim. Proof of United States residence is required. If the Canadian dealer cannot
submit your claim, you may be asked to pay for the repair. On your return to the United States, please
present the invoice to your United States Volkswagen dealer, who will submit a claim on your behalf
and obtain reimbursement for you.
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company car", on the
date such vehicle is first placed in service.
The Hybrid System Limited Warranty is automatically transferred without cost if the ownership of the
vehicle changes within the Warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this limited warranty are made free of charge. Your authorized Volkswagen dealer will
repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
6.3.2
WHAT IS NOT COVERED
MAINTENANCE SERVICES*
This warranty does not cover the cost of parts and labor involved in any scheduled maintenance
service. Scheduled maintenance services are described in the maintenance section of the Warranty
and Maintenance booklet.
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Page 212
This warranty does not cover the replacement of filters, oil, lubricants or fluids unless their
replacement is a necessary part of warranty service on a covered component.
*Some specific maintenance services are covered by the Volkswagen Carefree Maintenance Program.
Please consult the Volkswagen Carefree Maintenance Program guidelines in the maintenance section
of the Warranty and Maintenance booklet.
DAMAGE OR MALFUNCTIONS DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT OR FIRE
This warranty does not cover:
damage or malfunctions which are the result of improper repair of the vehicle, installation of any
non-Genuine Volkswagen parts that will alter the vehicle performance specifications from those
set by the vehicle manufacturer, modifications to the vehicle (including the engine management
system), accessories including but not limited to alarm systems, remote starters, roof racks or
communications equipment, defects or failures resulting from the use of new parts not sold or
approved by Volkswagen, or used parts, or the resultant damage to associated parts or systems;
or
non-Genuine Volkswagen parts (referred to as Aftermarket parts), crash parts repaired due to
damage in a collision (referred to as Remanufactured collision parts), parts obtained from another
used vehicle (referred to as Salvage parts), and any resultant damage to associated vehicle parts
or systems caused by the failure of the aforementioned parts; or
damage or malfunctions which were caused by the alteration of the vehicle, in particular any major
or structural alterations including but not limited to the conversion of the vehicle to a convertible or
the modification of the roof to accommodate a glass roof structure or other similar structural
alterations; or
damage or malfunctions caused by using contaminated or improper fuel, intentional or
unintentional misfueling; or
damage or malfunctions caused by collision or modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
damage or malfunctions resulting from the use of the vehicle in competitive events or caused by
accident or fire; or
damage or malfunctions resulting from continued operation of the vehicle after a warning light,
gauge reading or other warnings indicate a mechanical or operational problem; or
damage or malfunctions due to suspension modifications, including but not limited to the
installation of aftermarket springs, shock absorbers, or lowering kits.
This warranty does not cover vehicles severely damaged and/or declared to be a total loss by an
insurer or vehicles substantially reassembled from or repaired with parts obtained from another used
vehicle.
WEAR AND TEAR ITEMS
This warranty does not cover the replacement of any Hybrid System components that wear as a result
of normal use or deterioration.
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Page 213
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This warranty does not cover damage or malfunctions which are due to failure to follow recommended
maintenance requirements as set forth in the Volkswagen Owner's Manual and the maintenance
section of the Warranty and Maintenance booklet. Your dealer will deny warranty coverage unless you
present to the dealer proof in the form of service or repair orders that all scheduled maintenance was
performed in a timely manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This warranty does not cover damage caused by airborne industrial pollutants (e.g., acid rain), bird
droppings, tree sap, stones, flood water, windstorm or other similar occurrences.
OTHER EXPENSES
This warranty does not cover any incidental or consequential damage, including loss of value of the
vehicle, lost profits or earnings, or out-of-pocket expenses for substitute transportation or lodging.
Some states do not allow the exclusion or limitation of incidental or consequential damage, so this
limitation or exclusion may not apply to you.
OTHER TERMS
This warranty is issued by Volkswagen of America, Inc., an operating unit of Volkswagen Group of
America, Inc. ("Volkswagen"). This warranty does not apply to Volkswagen vehicles or parts and
accessories not imported or distributed by Volkswagen.
This warranty, the New Vehicle Limited Warranty, the Limited Warranty Against Corrosion Perforation,
the Powertrain Limited Warranty and the Emissions Warranties are the only express warranties made
in connection with the sale of this Volkswagen. Any implied warranty, including any warranty of
merchantability or warranty of fitness for a particular purpose, is limited in duration to the stated period
of these written warranties.
Some states do not allow limitations on how long an implied warranty lasts, so, the above limitation
may not apply to you.
Volkswagen of America, Inc. reserves the right to make improvements or change the design of any
Volkswagen model at anytime with no obligation to make similar changes on vehicles previously sold.
Neither Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any other
obligation or liability on its behalf.
Volkswagen of America, Inc.
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6.4
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Page 214
HIGH-VOLTAGE SYSTEM LIMITED WARRANTY (e-GOLF ONLY)
United States – MY15
Also see 1.2.4 High-Voltage System Limited Warranty (e-Golf Only).
6.4.1
WHAT IS COVERED
WARRANTY PERIOD
The coverage under this warranty lasts for 5 years of 60,000 miles whichever occurs first*, from the
vehicle's original in-service date.
*The high-voltage battery is warranted for 8 years or 100,000 miles, whichever occurs first, for
defects in material and workmanship and for net capacity loss below 70%. The battery net
capacity coverage includes any repairs needed to return battery net capacity to a level of 70%.
Coverage may not return the high-voltage battery to an “as new” condition with 100% net
capacity, but it will provide the vehicle with a net capacity level of at least 70%. Gradual
reduction in battery net capacity over time is integral to the nature of the components and does
not represent a defect under the terms of this warranty, as long as the reduction in net capacity
is not in excess of 30%. The warranty on the high-voltage battery does not apply if a defect has
been caused by the battery not being used, handled or maintained as described in the owner’s
manual.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
This limited warranty does not apply to vehicles used for commercial purposes including but
not limited to taxi, courier or delivery service, or limousine.
If a commercial vehicle is sold to a subsequent retail owner, this warranty still does not apply.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness
for a particular purpose, is limited in duration to the period of this written warranty. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
COVERAGE
The High-Voltage System Limited Warranty covers any repair to correct a manufacturer's defect in
material or workmanship for the following Volkswagen parts and components:
High-voltage battery
The high-voltage battery is warranted for 8 years or 100,000 miles, whichever occurs first, for
defects in material and workmanship and for net capacity loss below 70%. The battery net
capacity coverage includes any repairs needed to return battery net capacity to a level of 70%.
Coverage may not return the high-voltage battery to an “as new” condition with 100% net capacity,
but it will provide the vehicle with a net capacity level of at least 70%. Gradual reduction in battery
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net capacity over time is integral to the nature of the components and does not represent a defect
under the terms of this warranty, as long as the reduction in net capacity is not in excess of 30%.
The warranty on the high-voltage battery does not apply if a defect has been caused by the
battery not being used, handled or maintained as described in the owner’s manual.
Power electronics, which consists of the DC-to-DC converter and pulse inverter
Electric motor
High voltage air conditioning
High-voltage heating
Charger for high-voltage battery
Charging socket for high-voltage battery
Orange high-voltage cables and connectors
WHERE TO GO FOR WARRANTY SERVICE
High voltage components can only be serviced by a certified Volkswagen High Voltage
Specialist. For a Volkswagen High Voltage dealer near you, please contact Customer Care at 1
(800) 822-8987. In the event of an emergency relating to the High Voltage System on your
Volkswagen model, please take the vehicle to the closest Volkswagen dealer and arrangements
will be made for diagnosis and repair.
This limited warranty will be honored by any authorized Volkswagen dealer in the United States,
including its territories.
If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States,
including its territories, this limited warranty will not apply. Defects in material or workmanship will be
corrected under the terms of the warranty for new Volkswagen vehicles in effect in that country (except
Canada).
WARRANTY REPAIRS WHILE TRAVELING IN CANADA
High voltage components can only be serviced by a certified Volkswagen High Voltage
Specialist. For a Volkswagen High Voltage dealer near you, please contact Customer Care at 1
(800) 822-8987. In the event of an emergency relating to the High Voltage System on your
Volkswagen model, please take the vehicle to the closest Volkswagen dealer and arrangements
will be made for diagnosis and repair.
Warranty repairs while traveling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States High-Voltage System Limited Warranty,
Canadian dealers can submit a warranty claim. Proof of United States residence is required. If the
Canadian dealer cannot submit your warranty claim, you may be asked to pay for the repair. On your
return to the United States, please present the invoice to your United States Volkswagen dealer, who
will submit a claim on your behalf and obtain reimbursement for you.
WHEN THE WARRANTY PERIOD
BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a “demonstrator” or “company” car, on the
date such vehicle is first placed in service.
Volkswagen of America, Inc.
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Page 216
The High-Voltage System Limited Warranty is automatically transferred without cost if the ownership
of the vehicle changes within the warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this limited warranty are made free of charge. An authorized Volkswagen dealer will
repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
6.4.2
WHAT IS NOT COVERED
MAINTENANCE SERVICES
This limited warranty does not cover the cost of parts and labor involved in any scheduled
maintenance service. Scheduled maintenance services are described in the maintenance section of
this booklet.
This limited warranty does not cover the replacement of filters, lubricants, fluids, or air conditioner
refrigerant charge, unless their replacement is a necessary part of warranty service on a covered
component.
Some specific maintenance services are covered by the Volkswagen Carefree Maintenance Program.
Please consult the Volkswagen Carefree Maintenance Program guidelines in the maintenance section
of this booklet.
DAMAGE OR MALFUNCTIONS DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT OR FIRE
This limited warranty does not cover:
Damage or malfunctions caused by improper charging of the High Voltage System; or
Damage or malfunctions caused by improper storage or handling of the high voltage vehicle,
including parking the vehicle for more than 24 hours when the ambient temperature is higher than
118°F; or
Damage or malfunctions caused by operation of the high voltage vehicle in areas flooded with
water higher than the bottom of the vehicle body; or
Damage or malfunctions which are the result of improper repair of the vehicle, installation of any
non-Genuine Volkswagen parts that will alter the vehicle performance specifications from those
set by the vehicle manufacturer, modifications to the vehicle (including the engine management
system), accessories including but not limited to alarm systems, remote starters, roof racks or
communications equipment, defects or failures resulting from the use of new parts not sold or
approved by Volkswagen, or used parts, or the resultant damage to associated parts or systems;
or
Non-Genuine Volkswagen parts (referred to as Aftermarket parts), crash parts repaired due to
damage in a collision (referred to as Remanufactured collision parts), parts obtained from another
used vehicle (referred to as salvage parts), and any resultant damage to associated vehicle parts
or systems caused by the failure of the aforementioned parts; or
Damage or malfunctions which were caused by the alteration of the vehicle, in particular any
major or structural alterations including but not limited to the conversion of the vehicle to a
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Page 217
convertible or the modification of the roof to accommodate a glass roof structure or other similar
structural alterations; or
Damage or malfunctions caused by collision or modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
Damage or malfunctions resulting from the use of the vehicle in competitive events or caused by
accident or fire; or
Damage or malfunctions resulting from continued operation of the vehicle after a warning light,
gauge reading or other warnings indicate a mechanical or operational problem; or
Damage or malfunctions due to suspension modifications, including but not limited to the
installation of aftermarket springs, shock absorbers, or lowering kits.
This limited warranty does not cover vehicles severely damaged or declared to be a total loss by an
insurer or vehicles substantially reassembled from or repaired with parts obtained from another used
vehicle (referred to as salvage parts).
WEAR AND TEAR ITEMS
This limited warranty does not cover the replacement of any High-Voltage System components that
wear as a result of normal use or deterioration.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This limited warranty does not cover damage or malfunctions which are due to failure to follow
recommended maintenance requirements as set forth in the Volkswagen Owner's Manual and the
maintenance section of this booklet. Your dealer will deny warranty coverage unless you present to
the dealer proof in the form of service or repair orders that all scheduled maintenance was performed
in a timely manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This limited warranty does not cover damage caused by airborne industrial pollutants (e.g., acid rain),
bird droppings, tree sap, stones, flood water, windstorm or other similar occurrences.
OTHER EXPENSES
This limited warranty does not cover any incidental or consequential damage, including loss of
value of the vehicle, lost profits or earnings, or out-of-pocket expenses for substitute
transportation or lodging. Some states do not allow the exclusion or limitation of incidental or
consequential damage, so this limitation or exclusion may not apply to you.
The “Other Terms” presented in the New Vehicle Limited Warranty also apply to this warranty.
Volkswagen of America, Inc.
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6.5
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Page 218
LIMITED WARRANTY AGAINST CORROSION PERFORATION
United States – MY15
For coverage of model years prior to MY15, please refer to the applicable Warranty and Maintenance
booklet and see section 1.2.5 Limited Warranty Against Corrosion Perforation and section 3.65
Warranty Repair Acceptance Process in WISE.
6.5.1
WHAT IS COVERED
WARRANTY PERIOD
The coverage under this warranty lasts for 12 years without mileage.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness for a
particular purpose, is limited in duration to the period of this written warranty. Some states do not allow
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
Neither Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any other
obligation or liability on its behalf.
COVERAGE
This warranty covers any repair or replacement of body sheet metal panels that have been perforated
by rust.
WHERE TO GO FOR WARRANTY SERVICE
This warranty will be honored by any authorized Volkswagen dealer in the United States, including its
territories.
If your Volkswagen is brought to an authorized Volkswagen dealer outside the United States, including
its territories, this limited warranty will not apply. Defects in material or workmanship will be corrected
under the terms of the warranty for new Volkswagen vehicles in effect in that country (except Canada).
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States Limited Warranty Against Corrosion Perforation,
Canadian dealers can submit a warranty claim. Proof of United States residence is required. If the
Canadian dealer cannot submit your claim, you may be asked to pay for the repair. On your return to
the United States, please present the invoice to your United States Volkswagen dealer, who will
submit a claim on your behalf and obtain reimbursement for you.
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company" car, on the
date such vehicle is first placed in service.
Volkswagen of America, Inc.
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