NHTSA ID Number: 10236512
Manufacturer Communication Number: Manual1
TSB/Document Date: 2023-05-22
Summary
Warranty Policies and Procedures Manual
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Policies and Procedures Manual | Appendix: Warranty Statements
Page 227
the part will be repaired or replaced by Volkswagen
for 15 years or 150,000 miles, whichever occurs
first, from the date the vehicle is delivered to either the original purchaser or the original lessee; or if
the vehicle is first placed in service as a "demonstrator" or "company" car, on the date such vehicle is
first placed in service. This represents your emission control system PERFORMANCE WARRANTY
and DEFECTS WARRANTY.
For High-Voltage batteries in Hybrid models equipped to meet PZEV or AT-PZEV requirements, this
warranty term is 10 years or 150,000 miles, whichever occurs first.
OWNER'S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the required maintenance listed in
the Maintenance section of the model year 2015 USA Warranty and Maintenance booklet.
Volkswagen recommends that you retain all receipts covering maintenance on your vehicle, but
Volkswagen cannot deny warranty solely for the lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your vehicle to an authorized Volkswagen dealer as soon as a
problem exists. The warranty repairs should be completed in a reasonable amount of time, not to
exceed 30 days.
As the vehicle owner, you should also be aware that Volkswagen may deny you warranty coverage if
your vehicle or a part has failed due to abuse, neglect, improper maintenance or unapproved
modifications.
If you have any questions regarding your warranty rights and responsibilities, you should contact
Volkswagen Customer CARE using our toll-free number: 1 (800) 822-8987 or write to the California Air
Resources Board at:
California Air Resources Board
P.O. Box 8001
El Monte, CA 91734–2302
YOUR CALIFORNIA EMISSIONS CONTROL SYSTEM WARRANTIES
SHORT-TERM EMISSIONS DEFECTS WARRANTY
FOR 3 YEARS/50,000 MILES
Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. ("Volkswagen"),
warrants to the original retail purchaser or original lessee and any subsequent purchaser or lessee
that every model year 2015 Volkswagen vehicle imported by Volkswagen and certified for sale and
registered in California:
was designed, built and equipped so as to conform with all applicable requirements of the
California Air Resources Board ("CARB") and
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Page 228
is free from defects in material and workmanship which cause the vehicle to fail to conform with
ARB requirements, including any defect which would cause the vehicle's on-board malfunction
indicator to illuminate, for 3 years or 50,000 miles, whichever occurs first.
A warranted part is any part installed on a motor vehicle or motor vehicle engine by the vehicle or
engine manufacturer, or installed in a warranty repair, which affects any regulated emission from a
motor vehicle or engine which is subject to California emission standards.
The obligation of Volkswagen under this warranty is limited, however, to the following: If within this
period a defect in material or workmanship causes the vehicle to fail to conform with California
regulations and the vehicle is brought to the workshop of any authorized Volkswagen dealer in the
United States, including its territories, the dealer will make repairs as may be required by these
regulations free of charge.
These coverage's may also be included in the Volkswagen 3 years/36,000 miles New Vehicle Limited
Warranty.
LONG-TERM EMISSIONS DEFECTS WARRANTY
FOR 7 YEARS/70,000 MILES COVERING CERTAIN EMISSION SYSTEM PARTS
Certain emission control system parts are covered for 7 years or 70,000 miles, whichever occurs first.
The list of covered parts for MY15 is contained in 3.23 Emissions Warranties.
PZEV/AT-PZEV MODELS EMISSIONS DEFECTS WARRANTY
FOR 15 YEARS/150,000 MILES
Some Volkswagen models may be specially equipped to meet California Partial Zero Emission Vehicle
(PZEV)/Advanced Technology Partial Zero Emissions Vehicles (AT-PZEV) requirements, as identified
on the Vehicle Emission Control Information Label located under the hood. For these vehicles,
Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. ("Volkswagen"),
warrants to the original retail purchaser or original lessee and any subsequent purchaser or lessee
that every model year 2015 Volkswagen vehicle imported by Volkswagen and certified for sale and
registered in California:
was designed, built and equipped so as to conform with all applicable requirements of the
California Air Resources Board (California ARB) and
is free from defects in material and workmanship which cause the vehicle to fail to conform with
California ARB requirements, including any defect which would cause the vehicle’s onboard
malfunction indicator to illuminate, for 15 years/150,000 for PZEV/AT-PZEV models, whichever
occurs first.
A warranted part is any part installed on a motor vehicle or motor vehicle engine by the vehicle or
engine manufacturer, or installed in a warranty repair, which affects any regulated emission from a
motor vehicle or engine which is subject to California emission standards.
The obligation of Volkswagen under this warranty is limited, however, to the following: If within this
period a defect in material or workmanship causes the vehicle to fail to conform with California
regulations and the vehicle is brought to the workshop of any authorized Volkswagen dealer in the
Volkswagen of America, Inc.
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United States, including its territories, the dealer will make repairs as may be required by these
regulations free of charge.
These coverages may also be included in the Volkswagen 3 years/36,000 miles New Vehicle Limited
Warranty.
CALIFORNIA EMISSIONS PERFORMANCE WARRANTY
California maintains a mandatory Smog Check inspection (a State Inspection and Maintenance
program), requiring the emission control system of motor vehicles to be tested at regular intervals.
If your vehicle fails to pass a Smog Check inspection performed by a Licensed Smog Check
inspection station pursuant to the California Smog Check inspection program, any authorized
Volkswagen dealer in the United States, including its territories, will perform free of charge any repairs
necessary for the vehicle to pass the Smog Check inspection for 3 years or 50,000 miles, whichever
occurs first, from the date the vehicle is delivered to either the original purchaser or the original lessee;
or if the vehicle is first placed in service as a "demonstrator" or "company" car, on the date such
vehicle is first placed in service.
Some Volkswagen models may be specially equipped to meet California Partial Zero Emission Vehicle
(PZEV)/Advanced Technology Partial Zero Emissions Vehicles (AT-PZEV) requirements, as identified
on the Vehicle Emission Control Information Label located under the hood. For these vehicles, if your
Volkswagen fails to pass a Smog Check inspection, any authorized Volkswagen dealer in the United
States, including its territories, will perform free of charge any repairs necessary for the vehicle to pass
the Smog Check inspection for 15 years or 150,000 miles, whichever occurs first, from the date the
vehicle is delivered to either the original purchaser or the original lessee; or if the vehicle is first placed
in service as a "demonstrator" or "company" car, on the date such vehicle is first placed in service.
These PERFORMANCE WARRANTY repairs include diagnosis, parts, and labor.
For High-Voltage batteries in Hybrid models equipped to meet PZEV or AT-PZEV requirements, this
warranty term is 10 years or 150,000 miles, whichever occurs first.
PERFORMANCE WARRANTY CLAIM APPROVAL
You may raise a claim under this warranty immediately after your vehicle has failed a Smog Check
inspection if, as a result of that failure, you are required by law to repair the vehicle to avoid imposition
of a penalty or cancellation of your right to use the vehicle. You need not actually suffer the loss or
lose the right to use your vehicle or pay for the repair before presenting your claim.
Claims may be presented only by bringing your vehicle to any authorized Volkswagen dealer in the
United States, including its territories. The dealer will honor or deny your claim within a reasonable
time, not to exceed thirty (30) days, from the time at which your vehicle is presented for repair or within
any time period specified by local, state or federal law, whichever is shorter, except when a delay is
caused by events not attributable to Volkswagen or the dealer. If the dealer denies your claim, you will
be notified in writing of the reasons for rejecting the claim. If you do not receive notice of denial of your
claim within the above time period, Volkswagen is required by law to honor the claim.
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Under certain circumstances, your claim may be denied because you have failed to comply with
instructions for scheduled maintenance contained in the Maintenance section of the model year 2015
USA Warranty and Maintenance booklet. In determining whether you have complied with the
instructions for scheduled maintenance and proper use, Volkswagen may require you to furnish proof
of compliance only with those maintenance instructions which Volkswagen has reason to believe were
not performed and which could be the cause of the Smog Check inspection failure.
Volkswagen may deny an emission performance warranty claim on the basis that a non-EPA certified
replacement part was used in the maintenance or repair of the vehicle if Volkswagen can prove that
the non-certified part is either defective in materials or workmanship, or not equivalent from an
emission standpoint to the original part, and you are not able to offer information that the part is either
not defective or equivalent to the original part with respect to its emission performance.
Volkswagen will not deny a claim relating to:
Warranty work or pre-delivery service performed by an authorized Volkswagen dealer
Work performed in an emergency to rectify an unsafe condition attributable to Volkswagen,
provided you have taken steps in a timely manner to put the vehicle back into a conforming
condition
The use of an uncertified part or to noncompliance with the instructions for proper maintenance
and use, which is not related to the Smog Check inspection failure
ADDITIONAL INFORMATION ABOUT YOUR CALIFORNIA EMISSIONS WARRANTIES
WARRANTY PERIOD
The warranty period begins on the date the vehicle is delivered to either the original retail purchaser or
the original lessee, or if the vehicle is first placed in service as a "demonstrator" or "company" car, on
the date such vehicle is first placed in service.
PROPER MAINTENANCE AND USE
Instructions for proper maintenance are contained in the Maintenance section of the model year 2015
USA Warranty and Maintenance booklet. Time and mileage intervals at which maintenance is to be
performed, may vary from model to model.
Volkswagen recommends you keep a record of scheduled maintenance performed by having the
Maintenance section of the model year 2015 USA Warranty and Maintenance booklet validated at the
approximate time or mileage intervals by an authorized Volkswagen dealer, and that you provide these
records to the new owner whenever you sell the vehicle.
Failure to maintain your vehicle according to the instructions for proper maintenance may cause the
vehicle to exceed applicable emissions standards and could result in denial of warranty coverage.
However, Volkswagen will not deny a warranty claim solely on the basis of your failure to maintain the
vehicle according to the instructions or failure to keep a record of maintenance.
Instructions for proper use of the vehicle are contained in your Volkswagen Owner's Manual.
Volkswagen of America, Inc.
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USE OF VOLKSWAGEN GENUINE PARTS
Volkswagen recommends that Volkswagen Genuine Parts be used as replacement parts for the
maintenance, repair or replacement of emission control systems. Use of replacement parts which are
not equivalent to Volkswagen Genuine Parts in emission performance and durability may impair the
effectiveness of emission control systems. Although use of parts other than Volkswagen Genuine
Parts does not invalidate these warranties, Volkswagen assumes no liability under these warranties for
failure of such parts and damage to other parts caused by such failure.
MAINTENANCE AND REPAIRS PERFORMED BY INDEPENDENT SERVICE SHOPS
Without invalidating these warranties, you may choose to have maintenance, repair or replacement of
emission control components performed by any automotive service establishment or individual
qualified to perform such services. However, the cost of such services is not covered by these
warranties except in emergencies. If the independent service establishment finds a warrantable defect,
you may deliver the vehicle to an authorized Volkswagen dealer and have the defect corrected free of
charge. Volkswagen will not be liable for any expenses which you have incurred at the independent
service establishment, except for emergency repairs. See "Emergency Repairs" for further details.
PARTS NOT SCHEDULED FOR INSPECTION OR REPLACEMENT
Any part, which is not scheduled for inspection or replacement at maintenance intervals specified in
the Maintenance section of the model year 2015 USA Warranty and Maintenance booklet, is covered
by this warranty for the full warranty period. Any such parts repaired or replaced under warranty are
warranted for the remaining warranty period.
SCHEDULED PART INSPECTION OR REPLACEMENT
A part scheduled only for inspection in accordance with Volkswagen's instructions or required
scheduled maintenance is covered for the duration of these warranties.
A part installed in accordance with Volkswagen’s instructions or required scheduled maintenance is
warranted until the next scheduled replacement interval for the duration of these warranties.
DAMAGE TO NON-WARRANTY PARTS
If failure of a warranted part causes damage to a part not covered by warranty, the non-warranted part
will also be replaced free of charge.
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States California Emissions Warranty, Canadian dealers
can submit a warranty claim. Proof of United States residence is required. If the Canadian dealer
cannot submit your claim, you may be asked to pay for the repair. On your return to the United States,
please present the invoice to your United States Volkswagen dealer, who will submit a claim on your
behalf and obtain reimbursement for you.
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EMERGENCY REPAIRS
Emergency repairs performed by a non-Volkswagen service facility will be reimbursed if the repair
work was needed and correctly performed, and it was impossible or unreasonable under the
circumstances to tow or drive your Volkswagen to the nearest authorized Volkswagen dealer. The
maximum reimbursement allowable is an amount equal to the cost if your authorized Volkswagen
dealer had completed the repair(s). Reimbursement will be considered when you submit all of the
following items to your authorized Volkswagen dealer:
A statement explaining the circumstances that prevented you from getting to an authorized
Volkswagen dealer
Paid receipt(s)
Repair order(s)
Part(s) removed from your Volkswagen
DAMAGE CAUSED BY TAMPERING, USE OF IMPROPER FUEL, ABUSE, NEGLECT AND IMPROPER MAINTENANCE
These limited warranties do not cover any damage to the vehicle caused by tampering with emission
controls, use of fuel containing lead, or fuel not meeting the specifications set forth in the Owner's
Manual, and abuse, neglect or improper maintenance of the vehicle. Diagnosis and repair of such
damage are at the expense of the owner.
IMPLIED WARRANTIES
Any implied warranty, including any warranty of merchantability or warranty of fitness for a particular
purpose, is limited in duration to the stated period of these written warranties.
INCIDENTAL AND CONSEQUENTIAL DAMAGES
These limited warranties do not cover any incidental or consequential damages, such as loss of resale
value, lost profits or earnings, and out-of-pocket expenses for substitute transportation or lodging.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this
limitation or exclusion may not apply to you.
INFORMATION
In the event you have not received the services promised in these warranties, please follow the
procedures described in the model year 2015 USA Warranty and Maintenance booklet.
Volkswagen of America, Inc.
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6.8
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Page 233
VOLKSWAGEN PARTS AND ACCESSORIES LIMITED WARRANTY
The following terms of warranty apply to all new or factory-remanufactured parts and accessories sold
by authorized Volkswagen dealers.
LIMITED WARRANTY FOR NEW AND FACTORY-REMANUFACTURED PARTS AND
ACCESSORIES
Issued by Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc.
("Volkswagen")
FREE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND ACCESSORIES FOR 1 YEAR OR 12,000 MILES,
WHICHEVER OCCURS FIRST
Volkswagen warrants that every new and factory-remanufactured part and accessory, (excluding tires
and batteries) which is imported or distributed by Volkswagen and sold as a new or factoryremanufactured part or accessory to a retail customer or authorized dealer, will be free from defects in
material and workmanship under normal use and service for 1 year after the date of delivery of the
part or accessory to the customer or until the vehicle in which the part or accessory is installed has
been driven 12,000 miles, whichever occurs first. This warranty is transferable to subsequent owners
free of charge.
If the defective part or accessory was installed by an authorized Volkswagen dealer and the vehicle is
brought during this period to the workshop of any authorized Volkswagen dealer, the dealer will,
without charge, either repair or replace it with a new or factory-remanufactured part or accessory.
If the defective part or accessory was sold "Over-the-Counter", the dealer will, without charge, repair
the part or accessory or furnish a new or remanufactured part or accessory. The labor required to
remove the defective part or accessory and to install the new or remanufactured part or accessory is
not reimbursable.
If a part is installed in a vehicle after the New Vehicle Warranty period has expired, that part is
warranted for 12 months or 12,000 miles, whichever occurs first. If the replaced part fails, the new
part will also receive a 12-month or 12,000 mile warranty, whichever occurs first.
If a part is installed during the New Vehicle Warranty period (as a warranted replacement part), the
part is covered for the remainder of the New Vehicle Warranty period, or for 12 months or 12,000
miles, whichever is greater.
If an accessory (e.g., roof rack, MDI box, alloy wheels) is installed prior to New Vehicle delivery, it is
covered for the New Vehicle Limited Warranty period.
If an accessory is installed by a Volkswagen authorized dealer, during the New Vehicle Limited
Warranty period, it is covered for the greater of:
the remainder of the New Vehicle Limited Warranty period, or
12 months or 12,000 miles, whichever occurs first
Electrical parts and electronic components are subject to inspection by Volkswagen and, if found to be
damaged due to improper installation or handling by an unauthorized repair facility, cannot be
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accepted for warranty reimbursement. For details about the Battery Limited Warranty, see your
Volkswagen Parts or Service Professional.
DAMAGE AND MALFUNCTIONS NOT COVERED BY WARRANTY
Volkswagen is not responsible for damage or malfunctions resulting from:
misuse, negligence, alteration, modification, environmental damage, accident or fire;
improper repair of the vehicle or damage due to improper installation or diagnosis;
use of the part or accessory in a vehicle used for a competitive purpose; or
failure to follow recommended maintenance intervals and requirements.
WEAR AND TEAR, AND MAINTENANCE AND SERVICE ITEMS NOT COVERED BY WARRANTY
This warranty does not cover wear and tear items such as clutch linings, brake pads/shoes, brake
linings, windshield wiper blades, fuses, radio tape head cassette cleaning, worn seat covers and other
trim and appearance items that wear as a result of normal use, lack or normal care, or deterioration.
Except where specifically required as part of a repair covered by warranty, maintenance and service
items are at the expense of the owner.
NO OTHER WARRANTIES MADE
This warranty is in lieu of all other express warranties of Volkswagen, the Manufacturer, and the
selling dealer for new or factory-remanufactured parts and accessories. Any implied warranty,
including any implied warranty of merchantability or warranty of fitness for a particular purpose, is
limited to the duration of this written warranty.
Neither Volkswagen nor the Manufacturer assumes, or authorizes any person to assume on its behalf,
any other obligation or liability.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.
CONSEQUENTIAL DAMAGE EXCLUDED
Volkswagen is not responsible for incidental or consequential damage, including lost profits or
earnings, or out-of-pocket expenses for substitute transportation or lodging. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may
not apply to you.
OTHER LEGAL RIGHTS
This warranty also gives you specific legal rights, and you may also have other rights, which vary from
state to state.
Warranty information may be obtained by phoning 1-800-822-8987, or by writing to:
Volkswagen of America, Inc.
Customer CARE Center
3800 Hamlin Road
Auburn Hills, MI 48326
Volkswagen of America, Inc.
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- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
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