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WorldAuto Certified Pre-Owned Limited Warranty Administration | Customer Delivery

5

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Page 194

WORLDAUTO CERTIFIED PRE-OWNED LIMITED WARRANTY
ADMINISTRATION
For the WorldAuto Certified Pre-Owned Limited Warranty statement see 6.10 WorldAuto Certified PreOwned Limited Warranty.

The WorldAuto Certified Pre-Owned Vehicle (CPO) Limited Warranty Program, for vehicles retailed on
or after January 1, 2000, is a two (2) year or 24,000 miles, whichever occurs first, limited warranty.
The warranty period begins when the New Vehicle Limited Warranty expires or on the WorldAuto
Certified Pre-Owned sale date, whichever occurs later.
WorldAuto CPO warranty repairs for vehicles sold as a WorldAuto CPO vehicle on or after January 1,
2012, will be assessed a $50 deductible payment per customer repair visit. Customers who
purchased CPO vehicles prior to January 1, 2012 are not subject to a deductible for repairs.
The WorldAuto Certified Pre-Owned Limited Warranty is transferable only for private party sales of a
vehicle from one owner to another owner, (for the remainder of the warranty) free of charge. The
transfer of the WorldAuto CPO Limited Warranty is only eligible from owner to owner not from dealer
to owner. Vehicles traded in or sold through non-VW dealerships are also not eligible for WorldAuto
CPO warranty transfer.
WorldAuto Certified Pre-Owned also features 24-Hour Roadside Assistance for two years with
unlimited mileage.
The WorldAuto Certified Pre-Owned Vehicle Limited Warranty is not a service contract and may not be
sold as a separate option to the purchaser, but applies to every eligible pre-owned vehicle as
described herein.
All Volkswagen warranty policies and procedures apply to the WorldAuto Certified Pre-Owned Vehicle
Limited Warranty except to the extent that they are modified by, or in conflict with, the policies and
procedures set out in future bulletins.
IMPORTANT
 WorldAuto CPO vehicle fees may not be explicitly charged to customers
 WorldAuto CPO vehicles and their associated warranty may not be removed from the vehicle as
an element of retail price negotiations or in order to lower the selling price
 Volkswagen dealers may not certify a pre-owned vehicle during or after the sale
 Vehicle certification and warranty must never be “up-sold” or offered as an option to the customer
 Vehicles may not be advertised as eligible or qualified for certification if they are not registered in
VCAS
 Certification may only be removed in the event the vehicle is damaged in the interim, has an
updated negative CARFAX report or is wholesaled, sold to another dealership, or sent to auction

Volkswagen of America, Inc.

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WorldAuto Certified Pre-Owned Limited Warranty Administration | Vehicle Eligibility

5.1

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Page 195

VEHICLE ELIGIBILITY
To qualify as a WorldAuto Certified Pre-Owned vehicle, the vehicle must:
 Be no older than current or previous six (6) model years (the oldest model year will drop off on
December 31st of each year)
 Have less than 75,000 miles at time of certification
 Have been in service a minimum of 120 days
 Have an eligible CARFAX® Vehicle History Report
 Meet inspection and reconditioning requirements of the program
 Be approved for sale after a review by Volkswagen (The "Certification Request" must be in
"Approved – Sale Pending" status in the Vehicle Certification Administration System, VCAS; if it is
not, an error will appear in VIM, the Vehicle Inventory Management system.)
A vehicle is not eligible for certification if:
 There is any major structural damage or if the vehicle was ever reported "totaled"
 The VIN does not match with the plates and paperwork
 The mileage showing on the odometer is different from the actual mileage
 The vehicle does not have a CARFAX® Vehicle History Report
 The title is branded
 Buybacks that are repurchased from customers due to manufacturer’s defects, mechanical
problems and lemon law issues are not eligible for the certification program. Vehicles that were
repurchased under the Volkswagen customer goodwill policy are eligible for certification. VINs can
be confirmed as "eligible" by entering a certification request into the VCAS certification tab.
 Note: If there are any open campaigns, vehicles can be certified after the campaign is completed
and reported.

5.2

INSPECTION & CERTIFICATION
Pre-certified vehicles purchased from auction do not require the inspection process at the dealership
level.
Prior to the sale of any vehicle with a WorldAuto Certified Pre-Owned Vehicle Limited Warranty, it
must be certified.
 The vehicle must receive the technical and safety inspection as outlined in the Inspection and
Condition Report provided by VWoA. A Vehicle Inspection and Condition Report supported by a
signed repair order must be completed and maintained at the dealership. Only vehicles inspected
and repaired (as necessary) by a qualified Volkswagen technician are eligible for coverage by the
WorldAuto Certified Pre-Owned Vehicle Limited Warranty. When the technician signs the
Inspection and Condition Report, the dealership takes responsibility that the technician is qualified
to make the necessary and required repairs.

Volkswagen of America, Inc.

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WorldAuto C32 Limited Warranty Administration | Inspection & Certification3DJH

 In order to qualify for this program, the vehicle must be upgraded to a first class saleable condition
at the Dealer's expense. Any deficiencies on covered items must be replaced/repaired using
Genuine Volkswagen Replacement Parts and minimum requirement tools and equipment. This
upgrade is the financial responsibility of the selling dealer. Existing warranties such as the New
Vehicle Limited Warranty and Powertrain Limited Warranty are not to be used to upgrade vehicles
to a saleable condition. If a vehicle has remaining New Vehicle Limited Warranty, factory defects
noted during the WorldAuto CPO inspection can be corrected. A Service Manager's/Service
Director’s signature is required on the repair order that addresses these warranty repairs.
 Scheduled maintenance service, recommended by the manufacturer, must be performed at dealer
expense.
 All open recall campaigns must be completed.

Volkswagen will make the determination if the vehicle is eligible and certifiable. Do not retail a vehicle
until the certification request is in an "Approved – Sale Pending" status.
 If a vehicle is retailed prior to certification being granted, the WorldAuto Pre-Owned Warranty
Department reserves the right to deny the warranty. A $100 administrative fee, as described in
5.5 Administrative Fee for Non-Standard Parameters of the WorldAuto CPO Program will be
charged to dealers for each occurrence where a non-standard parameter of the CPO program
applies.
A WorldAuto Certified Pre-Owned vehicle must be retailed within 180 days of certification. Mileage on
the vehicle at the retail sale date must not be greater than 1,000 miles of the certification mileage.
Vehicles that are bought pre-qualified at auction carry a 180 day/1,000 mile certification. When a
certification lapses, the dealer may certify the car again, provided it meets the vehicle eligibility
guidelines.

5.2.1

WORLDAUTO CERTIFIED PRE-OWNED VEHICLE CERTIFICATION REQUEST
Certification for eligible vehicles must be applied for online through the Vehicle Certification
Administration System (VCAS). The certification request must be made the same day the Vehicle
Inspection and Condition Report is completed (these two steps are simultaneous). If a vehicle is sold
prior to an "Approved – Sale Pending" status, the dealer may be held financially responsible for all
warranty expenses that occur after the used sale date.
For instructions on how to request WorldAuto CPO certification using the VCAS system, please refer
to the VCAS User Manual and the VCAS Quick Reference Guide.

Volkswagen of America, Inc.

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WorldAuto Certified Pre-Owned Limited Warranty Administration | Warranty Initiation

5.2.2

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Page 197

DENIAL OF CERTIFICATION REQUEST/CANCELLATION
Vehicle certification will be denied online for any of the following reasons:
 Insufficient training or experience of the technician that signed the Inspection and Condition
Report
 Incomplete or open campaign(s)
 Vehicle repair history requires further investigation
 Vehicle does not meet eligibility requirements (e.g. model year or mileage)
The certification on a vehicle can only be canceled if the vehicle is wholesaled. In this situation, it is
the dealer's responsibility to cancel the certification request through VCAS. The WorldAuto Certified
Pre-Owned Vehicle Limited Warranty cannot be canceled on a vehicle after retail sale.

5.3

WARRANTY INITIATION
The WorldAuto Certified Pre-Owned Vehicle Limited Warranty activation is a two-step process.
 First, a certification request must be filed in the VCAS system as notification that an inspection
has been performed as required. The certification request must reach the "Approved – Sale
Pending" status before the car is sold.
 Secondly, the WorldAuto Certified Pre-Owned sale must then be properly entered on the VIM
system. When the sales team reports the WorldAuto Certified Pre-Owned sale in the VIM system,
the VCAS system will automatically activate the WorldAuto Certified Pre-Owned warranty through
the certification request that is in an "Approved – Sale Pending" status. You are not debited for
certification requests that time-out due to the car not being sold in a 180 day period from filing the
certification request.
The Bill of Sale must be filled out and signed by the customer and the salesperson. The Bill of Sale
must state, "Sold as a Certified Pre-Owned". A copy must be given to the customer and another copy
must be placed in the deal jacket.
If you wish to confirm the initiation of warranty, check the VIN on ElsaPro within 48 hours.

WORLDAUTO CERTIFIED PRE-OWNED WARRANTY CLAIM TYPE AND COVERED SERVICE NUMBERS
The warranty claim type for the WorldAuto Certified Pre-Owned program is always G10. For a listing
of service numbers covered by the WorldAuto Certified Pre-Owned Warranty, refer to WISE under
Resource Center > CPO Service Numbers. Please check ElsaPro to confirm WorldAuto CPO
coverage.
Volkswagen of America, Inc. reserves the right to audit all G10 claims with regard to the original
certification documents.
For all questions concerning the claim processing/certification and warranty coverage, please contact
Volkswagen Warranty at 1-866-306-8447.

Volkswagen of America, Inc.

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WorldAuto Certified Pre-Owned Limited Warranty Administration | CPO Warranty Fees

5.4

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Page 198

CPO WARRANTY FEES
The following fees are debited to the dealer through the certification request at the time of the
WorldAuto Certified Pre-Owned retail sale.
WORLDAUTO CERTIFIED PRE-OWNED WARRANTY FEES*
CLASS, MODEL

EFFECTIVE 01/01/12

A
Golf, Rabbit, New Beetle, New Beetle Convertible,
Beetle, Jetta, SportWagen, GTI
B
Tiguan, Passat, Eos, CC, R32, Jetta Hybrid
C

$470
$520
$770

Touareg, Routan

*reflects current cost for the limited warranty, subject to change

5.5

ADMINISTRATIVE FEE FOR NON-STANDARD PARAMETERS OF THE
WORLDAUTO CPO PROGRAM
Dealers will be charged a $100 administrative fee for each occurrence where a non-standard
parameter of the WorldAuto CPO program applies.
The fee will be charged for all cases when a dealer is unable to report a sale or requires a sale unwind
as follows:
 Unable to report sale: If the dealership sells a WorldAuto CPO vehicle and the certification request
is not in an "Approved – Sale Pending" status. To avoid the fee, please ensure that all open
campaigns are completed and that the claims for these campaigns are accepted by the SAGA
system and closed in ElsaPro, before submitting the certification request.
 Unable to report sale: If the dealership sells the vehicle without filing a certification request. To
avoid this fee, please ensure that the certification request is in an "Approved – Sale Pending"
status before the vehicle is sold to the customer.
 Sale unwind: If the dealership submits the certification request twice and/or reports that sale twice
(note that the WorldAuto CPO certification fee would have been charged twice).
 Sale unwind: If the dealership reports the sale that ultimately does not close, thus needing the
sale to be "unwound".
 Sale unwind - If the dealership tries to transfer WorldAuto CPO warranty. Processing the warranty
transfer can only be done by corporate; if the dealer attempts this process, it cancels the
WorldAuto CPO coverage on that unit.

Volkswagen of America, Inc.

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WorldAuto C32 Limited Warranty Administration | Customer/Dealer Deductible Page

5.6

CUSTOMER/DEALER DEDUCTIBLE
WorldAuto CPO warranty repairs for vehicles sold as a WorldAuto CPO vehicle on or after January 1,
2012, will be assessed a $50 deductible payment per customer repair visit. Customers who
purchased CPO vehicles prior to January 1, 2012 are not subject to a deductible for repairs. The
deductible will cover all eligible repairs made during a specific visit to the dealership; in other words,
multiple repairs during a single dealership visit will only be assessed the payment of one $50
deductible for that visit. To verify if repairs for a CPO vehicle will be assessed a deductible, check the
VIN in ElsaPro > Vehicle Data > Enhanced Coverage > Coverage Type. The deductible will not be
visible on the G10 claim in SAGA. The deductible will be automatically charged to the dealer and will
appear as a separate line item in the dealer warranty audit trail (credit note) detail at the time of claim
payment. The dealer is responsible to collect the $50 deductible fee from the WordlAuto CPO
customer. The deductible only applies to the WorldAuto CPO portion of the warranty for vehicles sold
on or after January 1, 2012. The deductible does not apply to the remainder, if any, of the original
factory limited warranty.

5.7

WARRANTY TRANSFER
In the event of a private sale of a vehicle, the remainder of the WorldAuto Certified Pre-Owned Limited
Warranty may be transferred to the subsequent owner at no charge. The new owner is responsible for
initiating the transfer. The transfer is activated by submitting a letter containing the new owner's name,
address, phone number, the name of the previous owner (seller), and the complete VIN of the vehicle,
to Volkswagen of America, Inc.
Send to:
Volkswagen of America, Inc.
Attn: WorldAuto Certified Pre-Owned Warranty Department
Mail Code 2E01
3800 Hamlin Road
Auburn Hills, MI 48326
 The WorldAuto Certified Pre-Owned Limited Warranty is transferable only for private party sales of
a vehicle from one owner to another owner. The transfer of the WorldAuto CPO Limited Warranty
is only eligible from owner to owner not from dealer to owner. Vehicles traded in or sold through
non-VW dealerships are also not eligible for WorldAuto CPO warranty transfer.

5.8

DEALER CONFIRMATION OF COVERAGE
Utilize ElsaPro to determine whether or not an owner has the WorldAuto Certified Pre-Owned Limited
Warranty and to verify if repairs for a CPO vehicle will be assessed a deductible. Check the VIN in
ElsaPro > Vehicle Data > Enhanced Coverage > Coverage Type.

Volkswagen of America, Inc.

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WorldAuto Certified Pre-Owned Limited Warranty Administration | Inquiries/Literature

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Page 200

While ElsaPro provides the most accurate WorldAuto CPO information, vehicle information is subject
to change. Being that a printout given to a customer can be considered a contract, no ElsaPro screen
shots (prints) should be given to the customer.

5.9

INQUIRIES/LITERATURE
WorldAuto operational materials can be ordered through the Volkswagen Brand Store accessible
through www.vwhub.com.

5.10

DEALER COMPLIANCE WITH FEDERAL TRADE COMMISSION USED
MOTOR VEHICLE RULE
Dealers are required to comply with Federal Trade Commission Used Motor Vehicle Trade Regulation
Rule 16 CFR 455, as well as all other federal and state laws respecting the offering of a used vehicle
limited warranty.

Volkswagen of America, Inc.

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Policies and Procedures Manual | Appendix: Warranty Statements

6

APPENDIX: WARRANTY STATEMENTS

6.1

NEW VEHICLE LIMITED WARRANTY

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Page 201

United States – MY15
For coverage of model years prior to MY15, please refer to the Warranty and Maintenance booklet for
each model year and to sections 1.2.1 New Vehicle Limited Warranty and 1.2.1.1 Wear and Tear
Covered Components - NVLW.

6.1.1

WHAT IS COVERED
WARRANTY PERIOD
The New Vehicle Warranty period is 3 years or 36,000 miles, whichever occurs first.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness for a
particular purpose, is limited in duration to the period of this written warranty. Some states do not allow
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
COVERAGE
This limited warranty covers any repair to correct a manufacturer's defect in material or workmanship
except wheel alignment, tire balance, unwired headphones (Routan), and the repair or replacement of
tires.
The repair or replacement of wear and tear items, which are defined as brake pads/shoes worn below
manufacturer specifications and brake discs/drums worn below manufacturer specifications, replaced
for wear and tear, are covered up to one year or 12,000 miles, whichever occurs first. Wiper blades
replaced for wear and tear are covered up to 6 months or 6,000 miles, whichever occurs first.
12 VOLT ORIGINAL EQUIPMENT BATTERY
Original equipment batteries are covered 100% parts and labor for 2 years or 24,000 miles, whichever
occurs first, for defects in material or workmanship.
MECHANICAL ADJUSTMENTS
Mechanical adjustments not associated with a defect in material and workmanship, are covered for up
to one year or 12,000 miles, whichever occurs first (i.e. headlight adjustment).
24-HOUR ROADSIDE ASSISTANCE SERVICES
Refer to the 24-Hour Roadside Assistance Owner's Guide for specific details on the services provided.
WHERE TO GO FOR WARRANTY SERVICE
This limited warranty will be honored by any authorized Volkswagen dealer in the United States,
including its territories.

Volkswagen of America, Inc.

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