Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

December 05, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Optional Product Improvement Program 21G01 – Supplement #2
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford CoPilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit)
BlueCruise Module Programming

REF

Optional Product Improvement Program 21G01 – Supplement #1
Dated May 04, 2022
TSB: 22-2404 - Unable to Update The APIM or TCU with USB - Module Recovery
TSB: 22-2295- Driver Assistance Feature Concerns and/or IPMA DTCs
TSB: 22-2121 - Pro Trailer Backup Assist™ - System Is Not Available

New! REASON FOR THIS SUPPLEMENT
• Program Terms: This program has been extended until December 31, 2023.
• Service Action: Clarifications regarding Technical Information and Blue Zone.
• Owner Notification Mailing Schedule: updated mail date for revised owner letter.
• Owner Refunds: adding refunds for software installation done after program expiration.
• Technical Information: Added steps and clarifications.
New! PROGRAM TERMS
This program has been extended until December 31, 2023. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

F-150

2021

Mustang
Mach-E

2021

Assembly Plant

Build Dates

Dearborn

January 13, 2020 through July 22, 2021

Kansas City

May 27, 2020 through October 7, 2021

Cuautitlan

February 24, 2020 through July 7, 2021

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMMUNICATION
To inform you that Ford Motor Company is notifying vehicle owners of an optional product
improvement program on the affected vehicles. This communication will help you answer customer
questions. Customers of early-launch 2021 F-150 or 2021 Mustang Mach-E with Ford Co-Pilot360™
Active 2.0 Prep Package (includes BlueCruise Prep Kit 43C/50G) will receive:
• Ford Power-Up software updates delivered over-the-air (OTA) that include the BlueCruise
hands-free driver assist feature, began deployment to customer vehicles in the first quarter of
2022. Software updates delivered OTA could take several weeks before all software is
delivered, and the feature is fully functional. The updates also will include some new features
while accelerating the pace of future features and enhancements.

 Copyright 2022 Ford Motor Company

REASON FOR THIS COMMUNICATION (continued)
• Or, the option of complimentary dealer installation of the BlueCruise hands-free driver assist
feature software (Dealer software installation takes 2 to 8 hours).
• One (1) year of complimentary BlueCruise service once the hands-free driver assist feature is
activated and functioning.
NOTE: Program 21G01 does not include those vehicles equipped with full BlueCruise functionality
produced after the dates in the Affected Vehicle table above (approximately 35,000 Job 2 and 22MY
vehicles as of January 2022).
REASON FOR THIS OPTIONAL PRODUCT IMPROVEMENT PROGRAM
The Active Drive Assist (BlueCruise) hands-free software was not yet available on early-launch
vehicles that included the Prep Kit. The Ford Co-Pilot360™ Active 2.0 Prep Package was created to
ensure early customers have access to the BlueCruise feature when software is available. F-150
(43C) / Mustang Mach-E (50G) vehicles equipped with the Ford Co-Pilot360™ Active 2.0 Prep
Package contain hardware through the Active Drive Assist (BlueCruise) Prep Kit that will enable the
activation of the full BlueCruise hands-free feature once the software is installed on the vehicle.
New! SERVICE ACTION
Upon customer request, dealers are to install the BlueCruise hands-free driver assist feature software
on all necessary modules using Ford Diagnosis and Repair System (FDRS) version 34.5.1 or higher.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Prior to the customer leaving their vehicle at the dealership, please ensure the customer
has enabled FordPass Connected Services on their vehicle using their FordPass application.
BlueCruise will not work unless FordPass is enabled.
Activate FordPass Connect
Download FordPass from the App Store® or Google Play™
Log in with your Ford account or create an account if you don’t already have one
Press the + sign to add your vehicle to FordPass
Scan or type in your VIN and select “Activate Vehicle”
Start your vehicle and select “Yes” to enable FordPass Connected Services on the dashboard
SYNC® 4A touchscreen to complete activation
NOTE: BlueCruise works with multiple modules. The actual service action is dependent upon vehicle
status with the Ford Power-Up/OTA software updates.
Testing BlueCruise to confirm function: A 0.5 Hour labor allowance is given to test drive BlueCruise
Hands-Off functionality in a BlueZone.
• Determine the nearest hands-free Blue Zone roadway entry ramp locations near your
Dealership.
• See attachment IV - GPS Coordinates can be used with online mapping to provide
directions from dealer. Ranked per closest entry point.
• Online detail can be found at: https://www.ford.com/technology/bluecruise/
o See Attachment IV - Blue Zone Information for more instruction.
1.
2.
3.
4.
5.

•

•
•

If test drive can be completed within the allocated Labor Time of 0.5 Hours, perform test
drive. NOTE: BlueCruise Test drive over .5 hours is optional.
The Hands-On BlueCruise function can still be tested on any open highway with clearly
defined lane markings with a vehicle speed above 40 mph (64kmh).
Some dealers may not have a Blue Zone within a reasonable distance but can still test the
Hands-On function as noted above.

 Copyright 2022 Ford Motor Company

Ford Power-Up/OTA: To help customers receive their BlueCruise software updates as quickly as
possible with the Ford Power-Up/OTA, please encourage customers to connect their vehicle to Wi-Fi
and have them set a schedule for their software updates in their vehicle. While many Ford Power-Up
software updates will be delivered in one step, there will be multiple updates that help enable
BlueCruise. Most BlueCruise updates will happen in the background while customers are driving, so
feature activation timing will vary based on driving patterns. There will be several updates that require
the vehicle to be parked and turned off and include an “Update Now” option for quicker updates than
pre-scheduled times that customers may have set. For more information on Ford Power Up/OTA
Software Updates, please visit: https://www.ford.com/support/category/sync-and-technology/fordpower-up-software-updates/
FORD BLUECRUISE FEATURE DESCRIPTION
BlueCruise hands-free highway driving allows drivers to operate their vehicle hands-free while a
driver-facing camera monitors that their eyes remain on the road. This technology is available on
certain sections of prequalified, divided highways referred to as “Hands-Free Blue Zones.” This
feature grants an additional level of comfort during long drives and is designed to reduce stress while
driving with the driver’s eyes on the road.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of May 23, 2022. Revised owner letters for non-updated vehicles
are expected to be mailed the week of January 9, 2022.
Owners will be given the option of installing the software update themselves, or they can have their
dealer perform the service for them. Customers will be encouraged to ensure their vehicle is
configured to receive updates via OTA.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Blue Zone Information
Attachment V:
Ford Power-Up / OTA Help Guide – F-150
Attachment VI:
Ford Power-Up / OTA Help Guide – Mach-E
Owner Notification Letter - Updated
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.

Sincerely,

Stacy L. Balzer

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Optional Product Improvement Program 21G01 – Supplement #2
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360™ Active 2.0
Prep Package (Ford BlueCruise Prep Kit) - BlueCruise Module Programming
OASIS ACTIVATION
OASIS was activated on March 31, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Owners will be encouraged to ensure their vehicle is configured to receive updates via OTA or
they can have their dealer perform the service for them.
• Upon customer request, correct other affected vehicles identified in OASIS which are brought
to your dealership.
• Dealers are to prioritize software installation in customer vehicles over software installation in
new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid software installations covered by this
program if the software was installed before the date of the Updated Owner Notification Letter.
This refund offer expires May 31, 2023.
• Refunds will only be provided for the cost associated with programming BlueCruise hands-free
driver assist feature software.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at
the dealership for the upgrade. Prior approval for more than 1 rental day is required from the SSSC
via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional time identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request
to the SSSC Web Contact Site prior to completing the service action.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Optional Product Improvement Program 21G01 – Supplement #2
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360™ Active 2.0
Prep Package (Ford BlueCruise Prep Kit) - BlueCruise Module Programming
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 The FSA number (21G01) is the sub code.
 Customer Concern Code (CCC): A29 – Adaptive Cruise Speed Control
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 14G647 - ADAS ECU; Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 21G01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Optional Product Improvement Program 21G01 – Supplement #2
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360™ Active 2.0
Prep Package (Ford BlueCruise Prep Kit) - BlueCruise Module Programming
LABOR ALLOWANCES
Description
Reprogram up to eight (8) vehicle modules to enable
BlueCruise with FDRS per Technical Information.
NOTE: Vehicle program time (majority is hands off) will vary
from actual labor time. If actual Technician time is above
stated labor time, please provide documentation to SSSC
(e.g. - list of modules reprogramed and number of times to
reprogram each module or clock times etc.).
If APIM or TCU module fails to update, and TSB 22-2150 is
utilized.
If IPC module fails to update over USB, follow FDRS
prompts and flash via DLC. Reprogram time takes
approximately 5 hours. No tech interaction is needed once
programming has started.
Allowance to test drive BlueCruise in a Hands-Free Blue
Zone - prequalified, divided highway – refer to Attachment IV
– Blue Zone Information.

Labor Operation

Labor Time

MT21G01B

Up To
8 Hours

MT21G01C

Up To
1 Hour

MT21G01D

Up To
3 Hours

21G01E

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this software installation.

 Copyright 2022 Ford Motor Company

ATTACHMENT III
PAGE 1 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2

CERTAIN 2021 MODEL YEAR F-150 AND MUSTANG MACH-E VEHICLES
WITH FORD CO-PILOT360™ ACTIVE 2.0 PREP PACKAGE (INCLUDES FORD
BLUECRUISE PREP KIT) - BLUECRUISE MODULE PROGRAMING
SERVICE PROCEDURE
Module Programming
1. From the vehicle settings menu disable the 30 minute max idle option.
• For F-150 vehicles, from the center display press the vehicle settings button and turn off the 30
minute max idle setting. See Figure 1.

21694E

FIGURE 1
• For Mach-E vehicles, from the center stack press the vehicle icon in the upper left corner >
select the vehicle setting tab > and turn off the vehicle power down setting. See Figure 2.

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21694F

FIGURE 2
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ATTACHMENT III
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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2

2. Check the vehicle’s State Of Charge Parameter Identification Data (PID) by performing the following:
• Launch the Ford Diagnostic and Repair System (FDRS) and navigate to toolbox tab > datalogger
> BCM and select BATT SOC PID.
• Ensure that the BATT_SOC PID reads over 80%. If the PID is less than 80%, fully recharge the
vehicle's 12-volt battery using the appropriate Rotunda battery tester and charger.
• Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset
Battery.
• Monitor Sensor Learned Values application. Perform the BMS reset.
• Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor
the voltage real time using the indicator at the bottom right corner of FDRS to ensure that it is
within this range.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
NOTE: VCM 3 is recommended for improved data download time.
3. Log into Ford Diagnostic and Repair System (FDRS). Ensure FDRS is updated to the latest version
at 34.5.1 or higher.

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DEARBORN, MICHIGAN 48121
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ATTACHMENT III
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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2

NOTE: A 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software
updates. Make sure the USB flash drive being used is formatted correctly. To see the available
drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on
the USB flash drive and select Properties. If File System under the General tab is not exFAT,
the drive must be formatted.
• To format the USB flash drive:
• Right click on the USB flash drive

• Select Format, select exFAT for the File System

• Select Default Allocation Size for the Allocation Unit Size.
• De-selecting Quick Format is not necessary and will result in a lengthier operation.
See Figure 3.

21694D

FIGURE 3
4. Start a new FDRS session.
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
5. Select Toolbox tab.

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2

STEPS 6 THROUGH 11 WILL BE USED MULTIPLE TIMES DURING STEPS 12
THROUGH 24.
6. Select Software Updates tab to see updates available.
7. Select the module from the Module Programming Sequence section below starting at Step 12.
8. When prompted by the FDRS, connect the USB flash drive to the personal computer (PC).
9. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the
vehicle to Key On Engine Running (KOER), and connect the USB to the media hub to install
the software update. The update starts automatically and may take 10 minutes or longer to
complete.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software

update.
10. For APIM, TCU, Cluster, and GWM USB software updates when SYNC touchscreen prompts
to restart the vehicle:

• Turn the vehicle OFF.

• Wait ten minutes.

• Turn the vehicle to KOER.
11. Leave the USB drive inserted into the vehicle, until the vehicles infotainment display screen
states programming successful.
NOTE: It may take up to 5 minutes before SYNC touchscreen displays Update Successful pop up.
After 5 minutes if “Successful” pop up is not shown on SYNC touchscreen, remove the USB

and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies if

the module software update was successfully installed on the module).
NOTE: Repeat Steps 6-11 (while performing Steps 12-24) until no more software updates are
available for modules covered in Steps 12-24.

MODULE PROGRAMMING SEQUENCE
IMPORTANT NOTE: Modules need to be programmed in exactly the order as listed below (some
are repeated) unless there is no update available. Module updates will vary per
vehicle based on Ford Power-UP over-the-air (OTA) updates previously completed.
Some modules may already be at the latest level.
12. Select GWM - Gateway Module (GWM) – software update.
• See Steps 6-11.
• Run application.
• If no more software updates are available, move to the next module in the sequence.

CPR © 2022 FORD MOTOR COMPANY
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12/2022

ATTACHMENT III
PAGE 5 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2

NOTE: If FSA 22B08 is open for this vehicle, perform that field action before proceeding.
13. Select TCU - Telematics Control Unit (TCU) - software update.
• See Steps 6-11.
• Run application.
• If error message on SYNC display screen or no activity after 10 minutes.

• See TSB 22-2404 - Module Recovery.

• Retry TCU software update with same USB drive.
14. Select APIM - Accessory Protocol Interface Module (APIM/SYNC) - software update.
• See Steps 6-11.
• Run application.
• Follow General Service Bulletin (GSB) 21-7088 - SYNC Programming, USB flash drive method.
• If error message on SYNC display screen or no activity after 10 minutes.

• See TSB 22-2404 - Module Recovery.

• Retry APIM software update with same USB drive.
NOTE: Step 15 is a required step separate from Step 12. Please follow all steps exactly as written.
15. Select GWM - Gateway Module (GWM) - software update.
• See Steps 6-11.
• Run application.
16. Read the Gateway Module (GWM) Configuration Data Application.
• Run application.
17. Select IPMA – Image Processing Module A (IPMA) - software update.
• See Steps 6-11.
• Run application
• Coordinated update of four modules.
• Select OK if conditions are met to continue to next module including; Camera Module Rear
(CMR),then Cruise Control Module (CCM) module, and then the Power Steering Control Module
(PSCM).
• Refer to TSB's 22-2121 and 22-2295.
18. Select APIM - Accessory Protocol Interface Module (APIM)/TCU - Telematics Control Unit (TCU) -
software update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next module in the sequence.
19. Select GWM - Gateway Module (GWM) - software update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next module in the sequence.
20. Select APIM - Accessory Protocol Interface Module (APIM/SYNC) - software update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next module in the sequence.

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2

NOTE: If IPC software update is not offered in the sequence, check for APIM/SYNC software update
and Run the application. Re-check for IPC update once APIM/SYNC update completes.
21. Select IPC - Instrument Panel Cluster (IPC) - software update.
• See Steps 6-11.
• Run application.

• If IPC module fails to update over USB, FDRS should ask "Did the update install

successfully?”, select “NO”.
NOTE: If software is at the latest level, “Run Application” will not be available.

• Follow FDRS prompts and select: “Try CAN programming process”.
Reprogram time takes approximately 5 hours using VCM3 (program time is significantly

longer with VCM2).

• No tech interaction is needed once programming has started.
NOTE: If software is at the latest level, “Run Application” will not be available.
• Verify that an Over The Air (OTA) update was previously installed.
• Log into Professional Technician System (PTS) > Connected Vehicle tab > OTA Dashboard.
Click on Release Notes to confirm what was included in the OTA update.
• If “Campaign Successful” – continue to the next step.
• If “Failed” or “Canceled” - Refer to "If IPC module fails to update" above. See Figures 4 and 5.
NOTE: Mach-E shown, F-150 similar.

21694B

FIGURE 4

CPR © 2022 FORD MOTOR COMPANY
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12/2022

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ATTACHMENT III
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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2

21694C

FIGURE 5
22. Mach-E vehicles ONLY. Not required for F-150.
• Does FSA 21P22 need to be performed?
YES - Perform FSA 21P22 then proceed to Step 22.
NO - Proceed to Step 22.
23. Select GWM - Gateway Module (GWM) - software update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next module in the sequence.
24. Select APIM - Accessory Protocol Interface Module (APIM / SYNC) - software update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next Step.

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25. Mach-E vehicles ONLY. Not required for F-150.
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• Select Toolbox tab in FDRS.
MISSING
• Perform two (2) hard resets from FDRS main menu to reset SYNC (Otherwise hands free optionNUT

will not be visible).
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• Select APIM – Reset the SYNC module [APIM] / Download and Run.