NHTSA ID Number: 10228889
Manufacturer Communication Number: 21G01 S2
TSB/Document Date: 2023-01-06
Summary
Certain 2021 Model Year F-150 and Mustang
Mach-E Vehicles with Ford CoPilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming REASON FOR THIS SUPPLEMENT • Program Terms: This program has been extended until December 31, 2023. • Service Action: Clarifications regarding Technical Information and Blue Zone. • Owner Notification Mailing Schedule: updated mail date for revised owner letter. • Owner Refunds: adding refunds for software installation done after program expiration. • Technical Information: Added steps and clarifications.
MISSING NUT
26. F-150 vehicles.
PLACE COPY HERE
• Select Toolbox tab in FDRS.
• Perform a hard reset from FDRS main menu to reset SYNC (otherwise hands-free option will not
PLACE COPY HERE
be visible).
• Select APIM – Reset the SYNC module [APIM] / Download and Run.
PLACE COPY HERE
NOTE: Technical information continued on the following page.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2022
ATTACHMENT III
PAGE 8 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
27. Testing BlueCruise to confirm installation (BlueCruise test drive over 0.5 hours is optional but
recommended to confirm operation).
NOTE: There are both Hands-ON and Hands-FREE driving assist modes. Both functions are enabled by
turning on “Lane Centering Assist with Hands-Free.”
28. Turn ON: Adaptive Cruise Control, Lane Centering with Hands-Free, and Activation Prompts.
See Figure 6.
NOTE: F-150 shown, Mach-E similar. Touch Settings on vehicle's SYNC screen > Tap Driver
Assistance > Select Cruise Control > Press Lane Centering with Hands-Free >
Touch Activation Prompts.
F-150
MACH-E
21694G
FIGURE 6
STUD FOR
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2022
STUD FOR
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STUD FOR
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PLACE COPY HERE
ATTACHMENT III
PAGE 9 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2
• Confirm BlueCruise Subscription: Go to SYNC and selecting General, then
Settings, then About SYNC. Ensure the “Hands-Free Driving Mode available” shows a date
in the future.
• See Figure 7 below for Mach-E, F-150 similar.
• Date structure listed as Day – Month – Year.
• Figure 6 example shows an expiration date of March 14, 2022 which is past.
• If the expiration date has past, the GWM has not been fully updated, return to Step 12.
• Determine the nearest hands-free Blue Zone roadway entry ramp locations near your Dealership.
• See attachment IV - which now includes a route finding map link as an option.
• GPS Coordinates can be used with online mapping to provide directions from dealer.
Ranked per closest entry point.
• Some dealers may not have a Blue Zone within a reasonable distance but can still test
the Hands-On function.
• The Hands-On BlueCruise function can still be tested on any open highway with clearly
defined lane markings with a vehicle speed above 40 mph (64kmh).
• If test drive can be completed within the allocated Labor Time of 0.5 Hours, perform test drive.
NOTE: Technical information continued on the following page.
21694A
FIGURE 7
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2022
STUD FOR
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STUD FOR
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STUD FOR
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ATTACHMENT III
PAGE 10 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2
NOTE: If “Intelligent Cruise Control” is shown under the Cruise Control menu – The BlueCruise
programing is NOT complete. Return to step 1. See Figure 8.
NOTE: F-150 shown, Mach-E similar.
21694H
FIGURE 8
29. Use the steering wheel button to turn ON Lane Keep Assist. See Figure 9.
MACH-E
F-150
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
21694J
FIGURE 9
STUD FOR
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PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2022
STUD FOR
ATTACHMENT III
PAGE 11 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2
30.To verify “Hands-ON” drive assist, press the cruise control steering wheel button to activate when the
following conditions are satisfied. See Figure 10.
• Settings from previous steps are verified.
• All Vehicle cameras are clean.
• Drive above 40 mph (64.37 kph).
• Drive on a road surface with well-marked lane lines.
• The same conditions are needed for Hands-OFF drive assist.
F-150
MACH-E
21694K
FIGURE 10
NOTE: Cluster view when “Hands-On” drive assist is functional. See Figure 11.
F-150
MACH-E
STUD FOR
MISSING NUT
STUD FOR
MISSING
21694L NUT
FIGURE 11
STUD FOR
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PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 12 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2
31.Optional if performing Hands-OFF BlueCruise test drive. See Figure 12.
• All previous parameters and settings are met.
• Driving in confirmed Blue Zone.
• Activate cruise control from the steering wheel button.
• A blue cluster screen and “Hands-Free” icon present indicates full BlueCruise functionality.
NOTE: F-150 shown, Mach-E similar.
21694M
FIGURE 12
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2022
ATTACHMENT III
PAGE 13 OF13
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S2
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps.
• Connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic
software.
• Inspect VCM/VCMM and cables for any damage. Make sure scan tool connections are not
interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps,
HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key-on-engine-off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2022
Do NOT print this file of 104 Pages.
Optional Product Improvement Program 21G01 - Supplement #2
Attachment IV - Blue Zone Information
New!
1. Use the following address list below to identify the nearest hands-free Blue Zone roadway entry ramp locations near your Dealership.
Alphabetized by state. Use the search function or [CTRL] + [F] to assist.
NOTE: No change to the address detail for Supplement #2 only the format and added website instruction.
2. If test drive can be completed within the allocated Labor Time of 0.5 Hours, perform test drive.
NOTE: The BlueCruise test drive for 0.5 hours is optional but recomended to confirm BlueCruise is fully operational.
NOTE: An interactive Blue Zone map is also in development for the US and is expected to be available to dealers by May 2022.
3. A Blue Zone route map is available at: https://www.ford.com/technology/bluecruise/
- On the webpage, scroll down to the Map section.
- Zoom in on the map itself to see specific Blue Zone locations.
- For a route:
- The full map feature may take a few minutes to load.
- Cookies and location may need to be allowed.
- Once fully loaded, any address can be entered.
- Select only from the auto loaded locations that are recognized.
- A space may be needed after the typed location.
- See Figure 1 below.
Figure 1
Dealer Name
Dealer Address
State
Kendall Ford Kenai, LLC
Kendall Ford Kenai, LLC
Kendall Ford Kenai, LLC
Kendall Ford Lincoln of Anchorage
Kendall Ford Lincoln of Anchorage
Kendall Ford Lincoln of Anchorage
Kendall Ford of Wasilla
Kendall Ford of Wasilla
Kendall Ford of Wasilla
Seekins Ford Lincoln
Seekins Ford Lincoln
Seekins Ford Lincoln
Alexander Ford, Inc.
Alexander Ford, Inc.
Alexander Ford, Inc.
All American Ford
All American Ford
All American Ford
Andalusia Ford, L.L.C.
Andalusia Ford, L.L.C.
Andalusia Ford, L.L.C.
AutoNation Ford Mobile
AutoNation Ford Mobile
AutoNation Ford Mobile
Baugh Ford, LLC
Baugh Ford, LLC
Baugh Ford, LLC
Bill Jackson Ford
Bill Jackson Ford
Bill Jackson Ford
Bill Penney Ford
Bill Penney Ford
Bill Penney Ford
Bondy's Ford
10288 Kenai Spur Highway,Kenai,AK,99611
10288 Kenai Spur Highway,Kenai,AK,99611
10288 Kenai Spur Highway,Kenai,AK,99611
1950 Gambell,Anchorage,AK,99501
1950 Gambell,Anchorage,AK,99501
1950 Gambell,Anchorage,AK,99501
2701 E. Mountain Village Drive,Wasilla,AK,99654
2701 E. Mountain Village Drive,Wasilla,AK,99654
2701 E. Mountain Village Drive,Wasilla,AK,99654
1625 Seekins Ford Drive,Fairbanks,AK,99701
1625 Seekins Ford Drive,Fairbanks,AK,99701
1625 Seekins Ford Drive,Fairbanks,AK,99701
Hwy 431 S PO 398,Boaz,AL,35957
Hwy 431 S PO 398,Boaz,AL,35957
Hwy 431 S PO 398,Boaz,AL,35957
28339 Highway 75 South,Oneonta,AL,35121
28339 Highway 75 South,Oneonta,AL,35121
28339 Highway 75 South,Oneonta,AL,35121
301 MLK Jr. Expressway,Andalusia,AL,36420
301 MLK Jr. Expressway,Andalusia,AL,36420
301 MLK Jr. Expressway,Andalusia,AL,36420
901 East I-65 Service Road South,Mobile,AL,36606
901 East I-65 Service Road South,Mobile,AL,36606
901 East I-65 Service Road South,Mobile,AL,36606
1670 7th Street North,Clanton,AL,35045
1670 7th Street North,Clanton,AL,35045
1670 7th Street North,Clanton,AL,35045
121 Highway 231,Troy,AL,36081
121 Highway 231,Troy,AL,36081
121 Highway 231,Troy,AL,36081
4100 Highway 78 East,Jasper,AL,35501
4100 Highway 78 East,Jasper,AL,35501
4100 Highway 78 East,Jasper,AL,35501
3615 Ross Clark Circle NW,Dothan,AL,36303
AK
AK
AK
AK
AK
AK
AK
AK
AK
AK
AK
AK
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
AL
Highway
Ramp
Rank
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
Road Names
Minnesota Dr
AK-1|I-A3|New Seward Hwy
Minnesota Dr
AK-1|I-A3|New Seward Hwy
AK-1|I-A3|Glenn Hwy
AK-1|I-A3|Glenn Hwy
AK-3|I-A4|E Parks Hwy
AK-3|I-A4|E Parks Hwy
AK-3|I-A4|E Parks Hwy
AK-3|I-A4|E Parks Hwy
AK-3|I-A4|E Parks Hwy
AK-3|I-A4|E Parks Hwy
I-59|Korean War Memorial Hwy
I-59|Korean War Memorial Hwy
I-59|Korean War Memorial Hwy
I-59
I-59
I-59
I-65
I-65
I-65
I-65
I-65
I-65
I-65
I-65
I-65
I-65
I-65
I-65
I-22|US-78|AL-4
I-22|US-78
I-22|US-78|AL-4
I-10|Sr-8
61.13003159 -149.9090576
61.08655167 -149.8321381
61.13134003 -149.9069824
61.17884827 -149.8604126
61.22072983 -149.8082733
61.22224045 -149.8082428
61.57077026 -149.3591919
61.56824112 -149.3130035
61.56581116 -149.3119965
61.56824112 -149.3130035
61.56325912 -149.2656403
61.56177139 -149.2670441
34.07394028 -86.02651215
34.07252121 -86.02545166
34.01921844 -86.07427216000001
33.77782822 -86.42833709999999
33.77666855 -86.4262619
33.76850128 -86.46652985
31.5761795 -86.84580994
31.57747078 -86.84674072
31.6506691 -86.77426147
30.67625046 -88.12477875
30.6760807 -88.13002777
30.68798065 -88.12748718
32.84370041 -86.5974884
32.88731003 -86.62458801
32.84339142 -86.59275818
31.98501968 -86.52850342000001
31.98513031 -86.53083038
32.10935974 -86.46054076999999
33.79494095 -87.24015808
33.7922287 -87.23856354
33.80781937 -87.28095245
30.75486946 -85.38033295
Dealer Name
Dealer Address
State
Bondy's Ford
Bondy's Ford
Bondy's Ford Lincoln
Bondy's Ford Lincoln
Bondy's Ford Lincoln
Buster Miles Ford
Buster Miles Ford
Buster Miles Ford
Chatom Ford
Chatom Ford
Chatom Ford
Chuck Stevens Automotive, Inc.
Chuck Stevens Automotive, Inc.
Chuck Stevens Automotive, Inc.
Collier Ford, Inc.
Collier Ford, Inc.
Collier Ford, Inc.
Eckenrod Ford
Eckenrod Ford
Eckenrod Ford
Ed Sherling Ford, Inc.
Ed Sherling Ford, Inc.
Ed Sherling Ford, Inc.
Eddie Preuitt Ford, Inc.
Eddie Preuitt Ford, Inc.
Eddie Preuitt Ford, Inc.
Ernest McCarty Ford, Inc.
Ernest McCarty Ford, Inc.
Ernest McCarty Ford, Inc.
Gilbert & Baugh Ford, Inc.
Gilbert & Baugh Ford, Inc.
Gilbert & Baugh Ford, Inc.
Gilland Ford
Gilland Ford
Gilland Ford
Harbin Motor Company, Inc.
Harbin Motor Company, Inc.
Harbin Motor Company, Inc.
Iron City Ford
Iron City Ford
Iron City Ford
Jerry Damson Ford
Jerry Damson Ford
Jerry Damson Ford
Jim Cook Ford, Inc.
Jim Cook Ford, Inc.
Jim Cook Ford, Inc.
Joe Bullard Ford Lincoln
Joe Bullard Ford Lincoln
Joe Bullard Ford Lincoln
Johnson Ford, Inc.
Johnson Ford, Inc.
Johnson Ford, Inc.
King Ford
King Ford
King Ford
KTEC Birmingham
KTEC Birmingham
KTEC Birmingham
Landers McLarty Ford of Fort Payne
Landers McLarty Ford of Fort Payne
Landers McLarty Ford of Fort Payne
Long-Lewis Ford of Selma
Long-Lewis Ford of Selma
Long-Lewis Ford of Selma
Long-Lewis Ford of the Shoals
Long-Lewis Ford of the Shoals
Long-Lewis Ford of the Shoals
Long-Lewis of Hoover
Long-Lewis of Hoover
Long-Lewis of Hoover
Long-Lewis of the River Region, Inc.
Long-Lewis of the River Region, Inc.
Long-Lewis of the River Region, Inc.
Lynn Layton Ford, Inc.
Lynn Layton Ford, Inc.
Lynn Layton Ford, Inc.
McClary Ford
McClary Ford
McClary Ford
Mike Freeman Ford
Mike Freeman Ford
Mike Freeman Ford
Money Ford, Inc.
Money Ford, Inc.
Money Ford, Inc.
Moyer Ford Sales, Inc.
Moyer Ford Sales, Inc.
Moyer Ford Sales, Inc.
Mullinax Ford Lincoln
Mullinax Ford Lincoln
Mullinax Ford Lincoln
Opelika Ford
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TSB/Document ID: 21G01 S2
Replacement Service Bulletin Number:
MFR Communication Date: 2022-12-05
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Communication Type: Service Bulletin/Repair Instructions
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