90178-A0112
Nut, Flange
90105-A0356
Bolt, Flange

© 2019 Toyota Motor Sales, USA

1

1

Qty
2
2
2
1
1
2
2

Limited Service Campaign K0D - D - Page |7

Campaign Special Service Tools
The following equipment was shipped to your dealership prior to the launch of LSC K0D.
Equipment

Purpose

Drying Equipment Kit

Drying

Application Area
Interior / Open Section
Frame Drying

*Drying Kit Includes:
Equipment
Qty
Air Mover
1
E-TES Heater
1
Air Duct Plate
1
Air Duct Plugs
2
Air Duct Hoses
2
Air Duct Adapters
2
4in Hose Clamps
4
3in Hose Clamps
2
*There will be 2 silver colored hoses that will be included in the kit
but will not be used in the campaign procedure.
Equipment

Purpose

Cleaning Equipment
Kit

Cleaning

Application Area
Interior / Open Section
Frame Drying and
Cleaning

*Cleaning Kit Includes
Equipment
Qty
Power Tool Wire
1
Brush
Power Tool Wand
1
PVC Handle
1
Extended Wire Brush
1
2ft Air Gun
1
Equipment

Purpose

Application Area

Wand Kit

712THV-T Wax
Application

Interior Frame CRC
Application

*Wand Kit Includes
Equipment
Qty
Short Wand
1
Long Wand
1
LH Guide Plug
1
RH Guide Plug
1
© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0D - D - Page |8

Equipment
Wax Application
Spray Package

Purpose
712THV-T Wax
Application

Application Area
Interior Frame CRC
Application

*Wax Application Spray Package includes:
Equipment
Qty
Pump and Heater
1
Assembly
TSL Bottle
1
Owner’s Manual
1

The items below were previously shipped to your dealership for previous campaign (H0F and J0M).
Equipment
90 Drill Adapter
Drill Bits
o

J0M Endoscope

Purpose
Drill Holes
Inspect
Frame

Application Area
These tools will be used to
attach the Frame Side Rail Seal.
Interior Frame Sections

MATERIALS & SUPPLIES (Locally procured by dealer):
• Wire Brush
• C-Clamp
• Bungee Cord / Strap
• Protective eyewear
• Air Coupler
• Gasket Scraper
• Dust mask
• Appropriate NIOSH approved respirator** (Follow all Federal, State, Local
Environmental, Health and Safety Requirements such as OSHA Regulations. Please
Example
of
a
refer to the SDS for details on the appropriate mask for each CRC.)
NIOSH**NOTE:
approved respirator
Refer to the SDS located in the Appendix for additional information on respirator use.
It is up to the individual dealership to ensure compliance with OSHA regulations.
If you require further assistance regarding NIOSH approved respirators, we have found 3M® to be a useful
reference/source.
3M® Technical Assistance:
1-800-243-4630
3M® Customer Service:
1-800-328-1667
3M® Web Site:
www.3m.com/occsafety
• Protective gloves
• Chemical Resistant Gloves (refer to SDS for specific type)
• Masking tape
• Duct tape
• Plastic wrap (for storage of wands, guns and wax pail)
© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0D - D - Page |9

•
•
•

Shop cloth/paper towels
Garbage Bags
Paint Prep Cup (Φ 10-15cm (3.94 - 5.91 in.) for paint work. This cup will be used to check wax application.

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly,
technicians performing this repair are required to currently hold at least one of the following certification
levels:
• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician
In addition to the requirements above, technicians performing this repair will also be required to take the
mandatory FTS hands-on training AND the E-Learning SCK0D prior to performing this repair.
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.

This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers. Refer to the table in the Remedy section for expiration details.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

© 2019 Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 10

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the R.O.

Not Covered

No further action required

No

No further action required; these
vehicles can only be sprayed at
approved Toyota dealers

2. Check the TIS Vehicle Inquiry System

Covered

Is the vehicle located at a dealership approved
to spray 712-THV-T CRC?
Yes

No

Did the vehicle pass the ZKA Frame Inspection?
Yes
Verify repair type on TIS.

CRC Application
Not Required

CRC Application Required

Perform drying and cleaning process

During the drying and cleaning process was
perforation 10mm or larger found in the
locations identified in green below?
Yes

Proceed with Frame
Replacement as outlined in
the ZKA TI

No

Install the specific Frame Plugs outlined in the
Technical Instructions

Apply the 712THV-T Internal CRC to the areas
of the frame outlined in the TI

Complete online check sheet

Install remaining Frame Plugs and Frame Side
Rail Seal

© 2019 Toyota Motor Sales, USA

Campaign completed, return
the vehicle to the customer

L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 11

Op Code
K0D11A
K0D11B
K0D11C
K0D11D
K0D11E
•
•

•

•

Description
Install Frame Plugs ONLY
11-15 MY Clean Frame, Dry Frame, Apply CRC, Install
Plugs
16-17 MY Clean Frame, Dry Frame, Apply CRC, Install
Plugs
11-15 MY Clean Frame, Qualifying Perforation Found
(Frame to be replaced under CSP ZKA)
16-17 MY Clean Frame, Qualifying Perforation Found
(Frame to be replaced under CSP ZKA)

Flat Rate Hours
0.8 hrs/veh
7.4 hrs/veh
8.4 hrs/veh
4.1 hrs/veh
4.9 hrs/veh

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Rental Vehicle: Use RT sublet type for Op. Codes K0D11B/C. During the CRC application, customers’ rental
car through the Toyota Rent-A-Car (TRAC) Program is available for a maximum of 5 days at a maximum
cost of $60.00 per day. Follow the Toyota Transportation Assistance Program (TTAP) guidelines.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to
the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Materials/Supplies:
o The cost of CRC will be reimbursed per vehicle under sublet type OF.
 For 11-15 MY vehicles, $120 can be claimed per vehicle.
 For 16-17 MY vehicles, $163 can be claimed per vehicle.
o A maximum of $26/vehicle cost for preparation and application materials/supplies (masks, tape,
gloves, partitions, waste disposal, etc.) will be accepted. Use YA sublet type for Op. Codes
K0D11B/C.

This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers.
o Cincinnati Region Expiration: December 31, 2021
o Chicago Region Expiration: February 29, 2022

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2019 Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 12

Campaign Designation / Phase Decoder

J

0

A

Year Campaign is Launched

Repair Phase

Current Campaign Letter
for this year

B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...

0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2019 Toyota Motor Sales, USA