News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
FROM: Anthony Washington, Department Manager,
Principals, General Managers, Sales Managers,
Regulations and Certifications
Service Managers, Parts Managers
RE: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Steering Column Cover

DATE: March 10, 2020

IMPORTANT CAMPAIGN INFORMATION

Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

News Channel Update | Vans Customer Service and Parts
Campaign
No. :
2020030008

Campaign Desc. :

Steering Column Cover

PDGVERKLE

This is to notify you of the upcoming Recall Campaign concerning the steering column cover on approximately 25 MY19
Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may
generate questions from customers. All affected VINs will be flagged as “Pending” in VMI.

Background

What We’re Doing

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has
determined that on certain Sprinter vehicles of platform 907 (VS30), the cover for the casing pipe of
the steering column was not installed. If the steering column casing cover is not installed, small vehicle
components near the steering column such as nuts and screws could enter the steering column area in
the event they were loose. Additionally, it is possible that small objects (e.g. small pieces cut-off from
cable ties) out of the production and assembly process could enter the steering column area. If any
such small objects were to enter the concerned space, it is possible that steering operation could be
affected, thereby increasing the risk of a crash.
An authorized Mercedes-Benz or Freightliner Sprinter dealer will renew the steering column by replacing
it against the intended variant including the cover.

Parts

Parts are still being verified. An additional notification will be sent when parts are available
for repair.

Issue

Vehicles Affected
Vehicle Model Year(s) Model Year 2019
Vehicle Model

Sprinter, VS30 / Platform 907
Vehicle Populations

Total Recall
25
Population
Dealer
Inventory
4
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer
inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by
this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline

An owner notification letter will be mailed in early April, 2020.

AOMS/SOMS

AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.

Rental Fleet Partners

This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.

While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.

Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600