NHTSA ID Number: 10171076
Manufacturer Communication Number: TKA, TKB, TKC-20
TSB/Document Date: 2020-02-05
Summary
SUBARU
OF AMERICA, INC. has determined that a defect, which relates to motor vehicle safety, exists in certain 2003-2014 model year Legacy and Outback vehicles, 2003-2006 model year Baja vehicles, 2009-2013 model year Forester vehicles, 2004-2011 model year Impreza vehicles, and 2004- 2014 WRX (including STI) vehicles equipped with a non-desiccated Takata-sourced passenger-side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate (PSAN).
To be used when claiming for INSPECTION ONLY
(Confirming the vehicle is equipped with a ZF / TRW inflator)
Labor
Operation #
Labor
Time
2003-04MY Legacy / Outback & 2003-06MY Baja
0.3
2005-09MY Legacy / Outback
0.3
2010-14MY Legacy & Outback
A182-038
2009-13MY Forester
0.3
0.3
2004-07MY Impreza
0.2
2008-11MY Impreza & 2008-14MY WRX / STI
0.3
Carline / MY Applicability for PASSENGER INFLATOR /
MODULE ASSEMBLY REPLACEMENT (includes Inspection)
Labor
Operation #
Labor
Time
2003-04MY Legacy / Outback & 2003-06MY Baja (M)
0.8
2005-09MY Legacy / Outback (I)
1.8
2010-14MY Legacy & Outback (M)
2009-13MY Forester (M)
3.0
A182-031
1.6
2004-05MY Impreza, WRX & STI (I)
0.8
2006-07MY Impreza, WRX & STI (M)
0.8
2008-11MY Impreza & 2008-14MY WRX / STI (M)
1.6
Fail Code
Claim
Type
TKA-20
TKB-20
TKC-20
RC
Fail Code
Claim
Type
TKA-20
TKB-20
TKC-20
RC
(M) = AIRBAG MODULE ASSEMBLY Replacement
(I) = INFLATOR ONLY Replacement
For SOA and SDC Retailers:
Serial Number Entry
For SNE Retailers ONLY
Miscellaneous
Detail Field
Upon entry of a recall claim, BOTH the newly-installed (replacement) and the
removed (original) serial numbers are required to be entered in the appropriate
fields in the Recall Claim Entry system. As a result of adding these new required
entry fields, Part Return Notices will no longer be generated.
The serial number of the NEW air bag inflator or module installed MUST be
entered in the “Misc. Detail” field.
Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 01/15/19
Page 42 of 48
OWNER NOTIFICATION LETTER
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
SAFETY RECALL NOTICE
This is an important Safety Recall.
The remedy will be performed at no charge to you.
Recall: XXX-20 NHTSA ID: XXX-XXX
January 2020
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain
2003-2014 model year Legacy and Outback vehicles, 2003-2006 model year Baja vehicles, 2009-2013 model year
Forester vehicles, 2004-2011 model year Impreza vehicles, and 2004-2014 WRX (including STI) vehicles equipped
with a non-desiccated Takata-sourced passenger-side frontal air bag containing the propellant Phase Stabilized
Ammonium Nitrate.
Our records indicate that the vehicles included in this safety recall may have had an interim (“like-for-like”) repair
performed under a previous air bag recall, to reduce the risk of injury before final remedy parts were available. You
received this notice because our records indicate that you own one of these vehicles.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
Despite the previous recall repair for a “like-for-like” air bag inflator replacement, vehicles containing a Takatasourced passenger-side frontal air bag inflator remain susceptible to propellant degradation occurring after longterm exposure to high absolute humidity, temperature and temperature cycling. Over time, this could cause the
inflator within the air bag to explode when the passenger’s frontal air bag deploys in a crash.
If the air bag inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting
in serious injury or death.
WHAT SUBARU WILL DO
Subaru will inspect your vehicle to confirm the type of replacement front passenger air bag inflator that was
installed in your vehicle under the previous recall. The inspection will be performed at no charge to you. If it is
confirmed that your vehicle contains a “like-for-like” air bag inflator, Subaru will replace it with a final remedy nonTakata sourced inflator at no charge to you.
WHAT YOU SHOULD DO
You should immediately contact any authorized Subaru retailer (dealer) for an appointment to have this repair
performed for free. To minimize your inconvenience while the repair is being performed, please ask your
retailer for alternative transportation options.
HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE?
The time to replace the front passenger air bag inflator ranges from less than one hour to approximately three
hours, depending on the model. Your retailer can provide you with an estimate of the overall time needed for this
service visit, as it may be necessary to make your vehicle available for a longer period of time.
Continued...
Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 01/15/19
Page 43 of 48
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information
is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require
you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select
‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the Quick Links menu.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information and the most Frequently Asked Questions, please go to:
http://www.subaru.com/vehicle-recalls/airbags.html, or call 1-844-373-6614.
Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehiclerecalls/airbags.html, o llame al 1-844-373-6614.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to:
https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your
vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action
in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience
this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)
within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 01/15/19
Continued...
Page 44 of 48
SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A)
IMPORTANT NOTE: There are 2 different sets of instructions supplied in this section. The first
page outlines the procedure for INFLATOR returns while the following page provides instructions for
returning a COMPLETE MODULE assembly.
NOTE
INFLATOR RETURNS
These Return Instructions are for the Continental US dealerships (48 States).
NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada
CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA
representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email:
[email protected]
4b. Shipping Instructions – Label each Box
1. Shipping Documents
a) Box Label
• Supplied with each Kit
• To be affixed to each box
a) If you continue receiving Inflator Kits with the original Fedex Documentation:
b) Over-pack Label
• To be supplied by
XPO.
• To be affixed to the
outside of each pallet
1.
c) Bill of Lading
2.
3.
• To be supplied by
XPO.
• Print 2 copies: 1 for
Dealer Records, 1 for
LTL Driver
Peel off the backing of the Fedex Ground PRP Shipping label and
affix to top of box to left of the Class 9 label.
•
Use the scribe line on the box as a guide
•
The FedEx Ground PRP Shipping label must not touch any
portion of the printing to the right of the scribe line.
Discard the remaining Documentation
Do Not contact FedEx
d) ERG Document
• To be supplied by
XPO.
• To be provide by the
Dealer to the LTL
Driver for each
shipment
2. Packing Instructions
5. Shipping Instructions – Prepare the Pallet
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
In Box 8 of this page.
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet as pictured here
•
20 boxes per row/layer (5x4)
•
10 rows/layers per pallet (200 boxes)
c) Shrink-wrap Kits to Pallet
d) Affix Over-pack Label on (1) side of Pallet (Not on Top)
b) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
6. Shipping Instructions – Schedule LTL Pickup
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.
a) Upon Accumulating 200 kits (1 Over-pack/Pallet) Minimum
•
Call XPO at 1-877-650-3476
•
If 200 Kits have not been accumulated in 30 days, please call XPO for
direction
c) Have the following Information Available
•
Dealer #
•
Quantity of Over-packs/Pallets
•
Quantity of Passenger Inflator Kits on each Pallet
•
Email Address where shipping Documentation can be received
7. Shipping Instructions – Ship
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
8. Requesting a New Box / Shipping Labels
4a. Shipping Instructions - Label each Box
a) New Labels will begin shipping in each kit starting mid August, 2015
Subaru Inflator Kit will
contain this two-part
label:
Peel off ‘Ship To’
Label.
If a new box or replacement shipping labels are needed, please contact the
representative listed below by phone or email to request replacement
materials.
Primary Contact: Armando Gonzalez - Tel #: 210-250-5079
E-Mail: [email protected]
Affix Label to Box.
Do not cover up Class 9 Marking.
To help expedite your request, please be prepared to provide the following
information:
a) Serial number on the original box
b) What Type of shipping material needed
•
Replacement Box
•
Two Part Return Label
•
Bill of Lading
•
ERG Form
c) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
Continued...
Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 01/15/19
Page 45 of 48
NOTE
FULL MODULE RETURNS
These Return Instructions are for the Continental US dealerships (48 States).
NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada
CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA
representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email:
[email protected]
1. Shipping Documents
5. Shipping Instructions – Prepare the Pallet
a) Box Label
• Supplied with each Kit
• To be affixed to each box
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet as pictured here
•
15 boxes per row/layer (5x3)
•
5 rows/layers per pallet (75 boxes)
c) Shrink-wrap Kits to Pallet
d) Affix Over-pack Label on (1) side of Pallet (Not on Top)
b) Over-pack Label
• To be supplied by
XPO.
• To be affixed to the
outside of each pallet
c) Bill of Lading
• To be supplied by
XPO.
• Print 2 copies: 1 for
Dealer Records, 1 for
LTL Driver
6. Shipping Instructions – Schedule LTL Pickup
a) Upon Accumulating 75 kits (1 Over-pack/Pallet) Minimum
•
Call XPO at 1-877-650-3476
•
If 75 Kits have not been accumulated in 30 days, please call XPO for
direction
c) Have the following Information Available
•
Dealer #
•
Quantity of Over-packs/Pallets
•
Quantity of Passenger Inflator Kits on each Pallet
•
Email Address where shipping Documentation can be received
d) ERG Document
• To be supplied by
XPO.
• To be provide by the
Dealer to the LTL
Driver for each
shipment
2. Packing Instructions
7. Shipping Instructions – Ship
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
In Box 8 of this page.
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
b) Place the un-deployed air bag module in
the “cradle” of the box insert.
8. Requesting a New Box / Shipping Labels
If a new box or replacement shipping labels are needed, please contact the
representative listed below by phone or email to request replacement
materials.
Primary Contact: Armando Gonzalez - Tel #: 210-250-5079
3. Closure Instructions
E-Mail: [email protected]
a) Close the top box flap, per box closure instructions located on front panel of
box.
To help expedite your request, please be prepared to provide the following
information:
a) Serial number on the original box
b) What Type of shipping material needed
•
Replacement Box
•
Two Part Return Label
•
Bill of Lading
•
ERG Form
c) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
4. Shipping Instructions - Label each Box
a) New Labels will begin shipping in each kit starting mid August, 2015
Subaru Module Kit will
contain this two-part
label:
Peel off ‘Ship To’
Label.
Affix Label to Box.
Do not cover up Class 9 Marking.
Continued...
Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 01/15/19
Page 46 of 48
APPENDIX B
NOTE: This information is applicable to 2003MY Legacy, Outback, and Baja models ONLY.
Subaru of America, Inc. (Subaru) has been notified by SUBARU CORPORATION (SBR) that some
early production 2003 MY Legacy, Outback, and Baja vehicles may have been incorrectly included in
the list of vehicles requiring inflator replacement as part of the on-going Takata recalls listed above.
•
These early production 2003 MY vehicles (77,000) were equipped with inflators which do not
contain ammonium nitrate.
•
These inflators which do not contain ammonium nitrate do not require replacement as part of any
Subaru airbag recall.
Description of the Remedy
The inspection involves lowering of the glovebox to provide enough access to visually inspect the
label on the airbag module. Labels containing “7LF” identify inflators WITHOUT ammonium nitrate
and those with “7LG” identify inflators WITH ammonium nitrate as shown in the photos below. If
the vehicle in question is identified as having an airbag inflator without ammonium nitrate installed,
STOP and note the 11-digit serial number ONLY as no further action is required other than
refitting the glove box. Only vehicles with airbag inflators containing ammonium nitrate are
affected by this campaign.
See the Claim Reimbursement and Entry Procedures at the end of this announcement for instructions
on how to submit a claim for “Inspection Only” when an inflator without ammonium nitrate is
identified.
Inflator WITHOUT Ammonium Nitrate- Serial Number Label Location (2003 Legacy, Outback
and Baja models only): Record this 11-digit number for claims purposes.
•
Additional 2003 Leg / Obk / Baja Module / Inflator Inspection info to add:
If the serial number label is missing, illegible or if there is any uncertainty if the airbag module is
affected by this Recall Campaign, follow the Counterfeit / Non-Genuine airbag inspection process
provided above. Always take photos of the module showing the entire inflator along with an
additional photo showing the area where the label should be as seen in the photos below. Next,
submit a Quality Monitoring Report (QMR) requesting SOA review. A member of the Claims Team
will contact the Retailer following review of the QMR submission with information on how to
proceed.
Continued...
Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 01/15/19
Page 47 of 48
Inflator WITH Ammonium Nitrate- Serial Number Label Location
Label Detail
Inflator WITHOUT
Ammonium Nitrate
“7LF”
NOT AFFECTED
Inflator WITH
Ammonium Nitrate
“7LG”
AFFECTED
Labor Description
2003MY LEGACY / OUTBACK / BAJA PASSENGER FRONT
AIRBAG INFLATOR - INSPECTION ONLY
(Vehicles equipped with inflator WITHOUT ammonium nitrate.)
Labor
Operation #
A182-038
Labor
Time
Fail
Code
Claim
Type
0.3
TKA-20
TKB-20
TKC-20
RC
(which ever is applicable)
IMPORTANT NOTE: The complete 11-digit airbag module Serial Number MUST be recorded
during inspection and entered into the Miscellaneous Detail field as part of the campaign completion /
claim entry process.
If you have any questions, please contact the Claims Helpline at 1-866-782-2782.
Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 01/15/19
Page 48 of 48
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TSB/Document ID: TKA, TKB, TKC-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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