NHTSA ID Number: 10168820
Manufacturer Communication Number: 19B27
TSB/Document Date: 2019-12-05
Summary
Customer Satisfaction Program 19B27 Certain 2019 Model Year F-Super Duty Vehicles Uncured Power Steering Hoses
INDICATED MUST BE REPLACED
EQUAL TO OR
BETWEEN
1315-1340
01249F
1965JJ
FIGURE 34
4. Remove the hose fitting from the power steering gear and disconnect the steering gear pressure hose.
See Figure 35.
POWER STEERING
TO STEERING GEAR
PRESSURE HOSE
STEERING
GEAR
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1965CC
FIGURE 35
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2019 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2019
NOTE 4
AVOID CONTAMINATION
NOTE 3
INSTALL AS SHOWN
NOTE 2
NO PART OMISSION OR SUBSTITU
NOTE 1
TORQUE CONTROL
NO.
DESCRIPTION
CONTROL ITEM - THE
STUD FOR
ALSO IDENTIF
ATTACHMENT III
PAGE 19 OF 21
CUSTOMER SATISFACTION PROGRAM 19B27
5. If equipped, remove the power steering pressure hose bracket retainer. See Figure 36.
POWER STEERING
PUMP TO
STEERING GEAR
PRESSURE HOSE
POWER STEERING
PRESSURE HOSE
BRACKET RETAINER
STEERING
GEAR
1965DD
FIGURE 36
6. Position vehicle on a hoist. Please follow Workshop Manual (WSM) procedures in Section 100-02.
7. Remove the power steering pressure hose retainer at the power steering pump and discard the power
steering pressure hose. See Figure 37.
HC3C-3504-K* AFS SWB
POWER STEERING
PRESSURE HOSE GR ASY-PWR STNG
RETAINER
POWER STEERING
PUMP
(020101-5005
FR ASY A/P)
FIX, AND TORQUE SPECIFICATIONS SEE APPROPRIATE “WERS” SCREEN
F250 / 350 DIESEL (SRW)
W/ VAC BST
FIGURE 37
W
T
(
STUD FOR
MISSING NUT
STEERING STUD FOR
GEAR MISSING NUT
STUD FOR
1965EE
MISSING
NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
HC3C-3504-A* NON AFS LWB
HC3C-3504-D* NON AFS SWB
HC3C-3504-G* AFS LWB
HC3C-3504-J* AFS SWB
GR MOTOR
ASY-PWR
STNG
2019 FORD
COMPANY
W717610-S
TORQUE 25
(3) REQD
NOTE 1
CPR ©
DEARBORN, MICHIGAN 48121
11/2019
HC3C-3A713-A*
PWR STNG ASY- RTN LN
STUD FOR
MISSING NUT
NO
ATTACHMENT III
PAGE 20 OF 21
CUSTOMER SATISFACTION PROGRAM 19B27
8. Install the new power steering pressure hose and the retainer at the power steering pump.
See Figure 38.
• Torque: 18 lb.ft (25 Nm)
POWER STEERING
PUMP
POWER STEERING
PRESSURE HOSE
RETAINER
STEERING
GEAR
NEW POWER
STEERING
PRESSURE HOSE
1965FF
FIGURE 38
9. If equipped, install the power steering pressure hose bracket retainer. See Figure 39.
• Torque: 48 lb.ft (5.4 Nm)
HC3C-3504-A* NON AFS LWB
HC3C-3504-D* NON AFS SWB
HC3C-3504-G* AFS LWB
HC3C-3504-J* AFS SWB
GR ASY-PWR STNG
HC3C-3A713-A*
POWER STEERING
PRESSURE
HOSE
PWR
STNG ASY- RTN LN
BRACKET RETAINER
F250 / 350 GAS (SRW)
W/ VAC BST
IFICATIONS SEE APPROPRIATE “WERS” SCREEN
POWER STEERING
PUMP TO
STEERING GEAR
PRESSURE HOSE
W717610-S
TORQUE 25
(3) REQD
NOTE 1
STUD FOR
MISSING NUT
STEERING
GEAR
(020101-5005
STUD FOR
FR ASY A/P)
MISSING NUT
FIGURE 39
1965GG
STUD
FOR
MISSING NUT
N
N
N
NO
N
C
CRITI
CROS
PROD
PLACE COPY HERE
CHAR
REVIE
ACCO
PLANS
PLACE COPY HERE
PLACE COPY HERE
CPR © 2019 FORDHC3C-3504-K*
MOTOR COMPANY AFS SWB
DEARBORN, MICHIGAN 48121
GR ASY-PWR STNG
11/2019
W
T
(3
ATTACHMENT III
PAGE 21 OF 21
CUSTOMER SATISFACTION PROGRAM 19B27
10. Connect the new power steering pressure hose at the steering gear. See Figure 40.
• Torque: 26 lb.ft (35 Nm)
POWER STEERING
TO STEERING GEAR
PRESSURE HOSE
STEERING
GEAR
1965HH
FIGURE 40
11. Install the convolute onto the power steering pressure hose. See Figure 41.
CONVOLUTE
BEING INSTALLED
NOTE 4
AVOID CONTAMINATION
NOTE 3
INSTALL AS SHOWN
NOTE 2
NO PART OMISSION OR SUBSTITU
NOTE 1
TORQUE CONTROL
NO.
F250 / 350 GAS (SRW)
W/ VAC BST
FRONT OF
E “WERS” SCREEN
DESCRIPTION
CONTROL ITEM - THE
STUD FOR
MISSING NUT
ALSO IDENTIF
CRITICAL CHARACTERISTICS DESIGNATED BY
CROSS FUNCTIONAL TEAMS DEVELOPING
PRODUCT. THESE, AND ADDITIONAL CRITIC
CHARACTERISTICS IDENTIFIED BY PROCES
REVIEWS, MUST APPEAR ON THE CONTROL PL
VEHICLE
STUD
1965II FOR
MISSING NUT
ACCORDING TO ISO/TS 16949. THESE CONT
PLANS REQUIRE PRODUCT ENGINEERING APPR
FIGURE 41
12. Purge the power steering system. Please follow WSM procedures in Section 501-08.
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2019
STUD FOR
MISSING NUT
STUD FOR
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 19B27
November 2019
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, a power steering hose or hoses may not have been cured
properly during the manufacturing process.
What is the effect?
An improperly cured power steering hose may develop a fluid leak and result
in degradation or loss of the power steering assist. Vehicles with HydroBoost brake systems may also experience degradation or loss of the power
brake assist.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to inspect your vehicle’s power steering hose or hoses, and
replace if necessary free of charge (parts and labor) under the terms of this
program.
This Customer Satisfaction Program will be in effect until November 30,
2020. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B27. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Copyright 2019 Ford Motor Company
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
Copyright 2019 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 19B27
November 2019
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, a power steering hose or hoses may not have been cured
properly during the manufacturing process.
What is the effect?
An improperly cured power steering hose may develop a fluid leak and result
in degradation or loss of the power steering assist.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to inspect your vehicle’s power steering hose or hoses, and
replace if necessary free of charge (parts and labor) under the terms of this
program.
This Customer Satisfaction Program will be in effect until November 30,
2020. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B27. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
Copyright 2019 Ford Motor Company
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
Copyright 2019 Ford Motor Company
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TSB/Document ID: 19B27
Replacement Service Bulletin Number:
MFR Communication Date: 2019-11-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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