David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 21, 2019

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 18N03 - Supplement #7
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550
Vehicles - Door Latch Freezing Concerns

REF:

Customer Satisfaction Program 18N03 - Supplement #6
Dated April 23, 2019
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 17S33
Certain 2015-2017 Model Year F-150 and 2017 Model Year F-Super Duty Vehicles
Doors Will Not Close or Open While Driving

REF:

PROGRAM TERMS
This is a one-time repair program for vehicle owners that report a door latch freezing concern.
Affected vehicles are eligible for this repair through October 31, 2028, regardless of vehicle mileage or
warranty start date. Coverage is automatically transferred to subsequent owners. This program will
expire October 31, 2028.
New! REASON FOR THIS SUPPLEMENT
Technical Information: Updated with revised directions regarding the inspection of the interior door
handle release cables. As a result, the Labor Allowances and the Parts Requirements / Ordering
Information have also been updated.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
F-150

2015-2018

F-250 - F-550

2017-2018

Build Dates

Dearborn

March 12, 2014 through April 12, 2018

Kansas City

August 11, 2014 through April 3, 2018

Kentucky

October 8, 2015 through April 21, 2018

OHAP

February 5, 2016 through April 17, 2018

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, water entering the doors in cold temperatures can cause door latching
components to freeze. Ford is offering this no charge service to customers that have experienced a
frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will
prevent water intrusion and door latch freezing.

 Copyright 2019 Ford Motor Company

SERVICE ACTION
If an affected vehicle owner has reported a frozen latch concern, dealers are to install additional
sealing to the front doors and crew cab rear doors, lubricate certain door latch, door handle and cable
components, clean the door drain holes, inject windshield wash concentrate or a methyl hydrate
(methanol) product into the exterior door handle cables and install a wiper clip on the exterior door
handle cable ends. This service must be performed at no charge to the vehicle owner.
Note: The technical instructions for this program include all additional steps required to also
complete safety recall 17S33, if 17S33 is open.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles have been notified. Dealers should repair any affected vehicles that
experience a frozen door latch whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Instructional Video Links
Attachment V:
Door Glass Run Funnel Measurement Guide
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 18N03 - Supplement #7
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
OASIS ACTIVATION
OASIS was activated on September 26, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists was not activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles - 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 18N03 - Supplement #7
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
18N03 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: Includes XG-11, XG-13, XG-16, XL-6, TA-30, Cotton
Swabs/Q-Tips®, Isopropyl Alcohol, brushes, syringe, eye dropper or a similar applicator and
Motorcraft® Premium Windshield Wash Concentrate (ZC-32-B2) or a 99 percent Methyl
Hydrate (Methanol) product.
NOTE: The listed chemicals and locally obtained supplies can be used on multiple vehicles.
o Program Code: 18N03
o Misc Expense: OTHER
o Amount: Actual cost up to $12.00
• PROGRAM TERMS: This program will be in effect through October 31, 2028. There is no
mileage limit for this program.
• Claims with labor operation code 18N03B, 18N03C, 18N03D, 18N03E, 18N03F, 18N03G or
18N03H must have a repair date on or before January 8, 2019 to be eligible for payment.
• Claims with labor operation code 18N03J, 18N03K, 18N03L, 18N03M, 18N03N, 18N03O or
18N03P must have a repair date on or before February 20, 2019 to be eligible for payment.
• Claims with labor operation code 17S33F, 17S33G, 17S33H or 17S33J must have a repair
date on or before April 23, 2019 to be eligible for payment.

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 3
Customer Satisfaction Program 18N03 - Supplement #7
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! LABOR ALLOWANCES
Only 18N03 open:
Description

Labor Operation

Labor Time

Install Front Door Latch Sealing (All Regular Cab)

18N03Q

2.0 Hours

Install Front Door Latch Sealing (All Super Cab)

18N03R

2.0 Hours

Install Front and Rear Door Latch Sealing (All Crew Cab)

18N03S

3.7 Hours

Additional time to allow for obtaining the correct door glass run
funnels, if a kit is found to be packaged with incorrect funnels.
18N03Z
0.1 Hours
This labor operation can be used in combination with any 18N03
operations except MT18N03.
* Additional Time For Replacement Of Interior Door Handle
MT18N03
Release Cable(s) – Only if an interior door handle release cable
0.6 Hours Per Affected Door
is found to be kinked.
(Up To 2.4 Hours for 4 doors on
This labor operation can be used in combination with any 18N03
a crew cab)
operations except 18N03Z.
* Less than 5% vehicles are expected to require a cable replacement.
Both 18N03 and Safety Recall 17S33 open:
NOTE: The following labor operations include incremental time for performing 18N03 when
performing safety recall 17S33 is also required. Both 18N03 and 17S33 labor operations must be
claimed on the same repair order, but separate repair order lines.
NOTE: The 17S33 labor operation must be claimed using 17S33 as the sub code. Refer to the
17S33 dealer bulletin for complete 17S33 claiming instructions and part requirements.
Description
Labor Operation
Install Front Door Latch Shields (F-150 Regular Cab)*
17S33K
Install Front Door Latch Sealing (F-150 Regular Cab)
18N03T
Claim both labor operations on separate repair lines
Install Front and Rear Door Latch Shields (F-150 Super Cab)*
17S33M
Install Front Door Latch Sealing (F-150 Super Cab)
18N03U
Claim both labor operations on separate repair lines
Install Front and Rear Door Latch Shields (F-150 Crew Cab)*
17S33L
Install Front and Rear Door Latch Sealing (F-150 Crew Cab)
18N03V
Claim both labor operations on separate repair lines
Install Rear Door Latch Shields (F-250-F-550 Crew Cab)*
17S33N
Install Front and Rear Door Latch Sealing (F-250-F-550 Crew
Cab)
18N03W
Claim both labor operations on separate repair lines
* Includes time to replace lock rods and transfer buttons and grommets as needed.
Labor Allowances Continued On The Next Page

 Copyright 2019 Ford Motor Company

Labor Time
1.1 Hours
1.6 Hours
1.8 Hours
1.6 Hours
1.8 Hours
3.0 Hours
0.9 Hours
3.4 Hours

ATTACHMENT II
Page 2 of 3
Customer Satisfaction Program 18N03 - Supplement #7
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! LABOR ALLOWANCES (continued)
Both 18N03 and Safety Recall 17S33 open:
Description
Labor Operation Labor Time
** Additional Time For Replacement Of Interior Door Handle
MT18N03
Release Cable(s) – Only if an interior door handle release cable
0.6 Hours Per Affected Door (Up
is found to be kinked.
To 2.4 Hours for 4 doors on a
This labor operation can be used in combination with any 18N03
crew cab)
operations.
** Less than 5% vehicles are expected to require a cable replacement.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
FL3Z-16308-L
FL3Z-16308-P (New Kit)***
FL3Z-16308-M (Old Kit)***
FL3Z-16308-Q (New Kit)***
FL3Z-16308-N (Old Kit)***
LL3Z-15264B28-A

Description
Front Doors Foam Kit (F-150 Built Prior to
December 2016*)
Front Doors Foam Kit (F-150 Built December
2016 or later and All F-Super Duty*)
Rear Doors Foam Kit (crew cab only)
Exterior Door Handle Cable Wiper Clip
(One Piece per Package)

Order
Quantity

Claim
Quantity

As required
As required
As required
2 Req. Reg/Sup Cab
4 Req. Crew Cab

XG-16
XG-13
XG-11
XL-6
TA-30

Motorcraft® Low Temperature Grease**
Motorcraft® Door Latch Grease**
Motorcraft® High Temperature Grease**
Motorcraft® Silicone Spray**
Motorcraft® Silicone Sealant**
Motorcraft® Premium Windshield Wash
MISC. OTHER
ZC-32-B2
Concentrate, or a 99 percent Methyl Hydrate
(Methanol) product**
Cotton Swabs/Q-Tips®**
Isopropyl Alcohol**
Obtain Locally
Brushes**
Syringe, Eye Dropper or a Similar Applicator
All parts are now available for open ordering.
* Front door foam kit build date usages are approximations.
** The listed chemicals and locally obtained supplies can be used on multiple vehicles.
*** Either kit can be used. The new kits have the correct funnels, and old kits require funnel
verification.
Parts Requirements / Ordering Information Continued On The Next Page
 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 3 of 3

Customer Satisfaction Program 18N03 - Supplement #7
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Part Number

Description

Order
Quantity

Claim
Quantity

HC3Z-15221A00-B (RH
Front - All Vehicles Except
F-150 with Gas Engine)
HC3Z-15221A01-B (LH
Front - All Vehicles Except
F-150 with Gas Engine)
FL3Z-15221A00-B (LH/RH
Front - Only F-150 with Gas
Engine)

Interior Door Handle Release Cable

As required ****

FL3Z-1540180-A (LH/RH
Rear - All Vehicles Crew
Cab Doors)
**** Less than 5% vehicles are expected to require a cable replacement.
NOTE: Up to one of each of the “old” door foam kits can be claimed with each 18N03 repair,
regardless of cab style and vehicle build date. If a door foam kit is found to have incorrect size door
glass run funnels the correct size door glass run funnels can be removed from another kit, and that
additional kit the door glass run funnels were removed from can be claimed with this repair. All
unused parts of the additional kit can be scrapped. The “new” door foam kits always include the
correct funnels, and therefore when “new” door foam kits are being used only the prescribed parts
based on cab style and build date can be claimed.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
NOTE: Additional parts required to complete safety recall 17S33, if required, are listed in the 17S33
dealer bulletin.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 72
CUSTOMER SATISFACTION PROGRAM 18N03-S7

CERTAIN 2015-2018 MODEL YEAR F-150 AND 2017-2018 MODEL YEAR F-250 F-550 VEHICLES — DOOR LATCH FREEZING CONCERNS
OVERVIEW
In the affected vehicles, water entering the doors in cold temperatures can cause door latching
components to freeze. Ford is offering this no charge service to customers that have experienced a
frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will prevent
water intrusion and door latch freezing. If an affected vehicle owner has reported a frozen latch concern,
dealers are to install additional sealing to the front doors and crew cab rear doors, and lubricate certain
door latch, door handle and cable components. This service must be performed at no charge to the
vehicle owner.
NOTE: The technical instructions for this program include all additional steps required to also complete
safety recall 17S33, if 17S33 is open.
NOTE: Please read this procedure in its entirety, prior to performing repairs. Additionally, instructional
videos have been developed to assist with the repair. Please refer to ATTACHMENT IV -
Instructional Video Links to view the videos.
NOTE: Some of the door foam kits were packaged with incorrect size door glass run funnels. Prior to
starting the repair, please refer to ATTACHMENT V - Door Glass Run Funnel Measurement
Guide, to ensure the correct funnels are being installed.

SERVICE PROCEDURE
Recommended Tool List:
General Tools

General Equipment

1/4" Drive Impact Driver

Flashlight

1/4" Drive Ratchet

Industrial Grade Heavy Duty Scissors

1/4" Drive Torque Wrench

Bungee Cords

1/4" Drive Extension - 6" (152mm)

Body Tape

1/4" Drive Socket - 7mm, 8mm and 10mm

Q-Tips®

1/4" Driver Bit - T-20 and T-25 Torx®

Brushes

3/8" Drive Ratchet

Caulk Gun

3/8" Driver Bit - T-30 Torx®

Ruler

3/8" Drive Torque Wrench

Paint Pen

Small Pick

Locally Obtained Syringe, Eye Dropper or Similar
Applicator

Plastic Trim Removal Tools

Disposable Gloves

Pocket Screwdriver

Shop Towel

Blowgun

Zip Tie

Long Needle Nose Pliers
Utility Knife
10mm Wrench
Tape Measure
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2019

ATTACHMENT III
PAGE 2 OF 72
CUSTOMER SATISFACTION PROGRAM 18N03-S7

Front Door Service Procedure
1. Is this a F-150 vehicle with safety recall 17S33 open?
Yes - Proceed to the Front Door Latch Water Shield Kit installation Procedure.
No - Proceed to the Front Door and Front Door Latch Sealing Procedure (Page 9).

Front Door Latch Water Shield Kit Installation (Safety Recall 17S33 Open)
NOTE: Front door latch water shields were phased into F-150 production in December 2016.
For vehicles already equipped with water shields, it is not necessary to remove and replace the
water shields on the front doors.
NOTE: This procedure uses a different door latch water shield attachment procedure than what was
previously used in TSB 16-0155. Do not attempt to use TSB parts to perform this procedure.
NOTE: Procedure to be performed on both front doors.
NOTE: The window must be in the closed (up) position when performing this procedure.
NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle
cables or damage to the cable and door may occur.
1. Remove the exterior front door handles. Please follow the Workshop Manual (WSM) procedures in
Section 501-14.
NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged.
2. Remove the lock rod assemblies. See Figure 1.
• Use the male end of a 1/4" extension to spread apart the lock rod retainer and remove the rod
from the door latch.
NOTE: Driver door latch shown, passenger door latch similar.

1737B