18. Using a clean towel and isopropyl alcohol, clean the highlighted area of the rear door glass top run.
See Figure 47.
C-PILLAR
NOTCH

REAR DOOR
GLASS TOP RUN

CLEAN
HIGHLIGHTED
AREA
1737BZ

FIGURE 47
19. Install Foam N to the area of the rear door glass top run as shown in Figure 48a. Make sure Foam N
is under the C-pillar notch shown in Figure 48a. Foam H and Foam N must cover the gap shown in
Figure 48b.
a

b

C-PILLAR
NOTCH

FOAM H

FOAM N

STUD FOR
MISSING NUT
FOAM H AND FOAM N
STUD FOR
MUST COVER THE
MISSING NUT
GAP AT THIS LOCATION
FOAM N

STUD FOR
MISSING NUT

1917EE

FIGURE 48

PLACE COPY HERE
PLACE COPY HERE

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

ATTACHMENT III
PAGE 35 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

20. With the rear door latch side door glass top run still positioned aside, raise the rear door window glass
three quarters of the way up. See Figure 49.
NOTICE: Use care not to pinch the door glass top run or scratch the glass when raising the
window glass.

1737CP

FIGURE 49
21. Apply Motorcraft® TA-30 silicone sealant in and over the mating area of the water shields to the
door from the front to the outboard corner. Using light finger pressure, smooth the bead of silicone.
See Figure 50.
APPLY TA-30 SILICONE SEALANT
TO DOOR LATCH WATER SHEILD
HIGHLIGHTED AREA

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

DOOR LATCH
WATER SHEILD

PLACE COPY HERE
1917O

FIGURE 50
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

PLACE COPY HERE

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 19N06

22. Lower the rear door window glass to the fully down position.
23. Install the door glass run funnel (132mm funnel wings), ensuring the lower tab is situated in the door
glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 51.
NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the
sides of the funnel back to a 90° angle before installation.
90° ANGLE

DOOR GLASS
RUN FUNNEL

FUNNEL TAB IN
DOOR GLASS RUN
FUNNEL TAB IN
DOOR GLASS RUN

1917R

FIGURE 51

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

PLACE COPY HERE

ATTACHMENT III
PAGE 37 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

24. Reinstall the rear door glass top run and inner belt moulding. See Figure 38.
NOTICE: When installing the rear door glass top run make sure not to bend or damage the door
glass run funnel. Check through the exterior door handle opening to verify that the
funnel is positioned correctly.
25. Raise the front door window glass to the fully up position.
26. Using a clean shop towel and isopropyl alcohol clean the area where the Foam Tape 1 will be applied,
from any dirt, dust or debris, then install Foam Tape 1 in the location shown, from though the exterior
door handle opening, to hold the funnel in place. See Figure 52.

DOOR GLASS
RUN FUNNEL

FOAM TAPE 1

FUNNEL TAB IN
DOOR GLASS RUN
1917P

FIGURE 52

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 38 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

27. Unseat the interior door handle release cable rubber grommet and if equipped, release any cable
retaining clips. Hold the end of the cable in the upright position and spray Motorcraft® XL-6 lubricant
for 5 seconds into the cable. See Figure 53.
NOTE: If the Motorcraft® XL-6 lubricant container is not equipped with an applicator nozzle that can
accommodate a straw, swap the applicator nozzle from another Motorcraft® chemical such as:
XL-5 Multi-Purpose Grease Spray, XL-5-A Multi-Purpose Grease Spray or ZC-30-A Silicone
Gasket Remover so a straw can be used. Spray a small amount to clear the applicator nozzle
and straw prior to spraying the cable.

UNSEAT THE
CABLE GROMMET
INTERIOR DOOR
HANDLE CABLE

1737EB

FIGURE 53

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 39 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

28. Using a bungee cord or other suitable device, secure the interior door handle release cable to the
door in an upright position to allow the lubricant time to run down into the cable until the interior door
handle release cable is reinstalled later in this procedure. See Figure 54.

BUNGEE CORD
INTERIOR DOOR
HANDLE CABLE

1737EC

FIGURE 54

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

ATTACHMENT III
PAGE 40 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

29. Towel dry the exterior door handle cable to absorb any residual moisture. Using a bungee cord or
other similar device secure the exterior door handle cable to the door in an upward position as shown
in Figure 55, to allow the undiluted Motorcraft® Premium Windshield Wash Concentrate (ZC-32-B2)
or a 99 percent methyl hydrate (methanol) product time to run down into the cable, until the exterior
door handle cable is reinstalled later in this procedure.
CAUTION: The use of disposable gloves is required for the following step.
NOTICE: Place a shop towel around the exterior door handle cable, while performing this
procedure, to prevent dripping onto the vehicle which could cause paint damage.
NOTE: Do not use a product that contains isopropyl alcohol. Only use a product containing methanol or
a mix of methanol and ethylene glycol.
30. The use of disposable gloves is required for this step. Using a locally obtained syringe, eye dropper
or other suitable applicator, draw 10 ml of the undiluted Motorcraft® ZC-32-B2 Concentrate or a
99 percent methyl hydrate (methanol) product into the applicator. With the cable pulled out and
the tip of the applicator positioned inside the arrowhead cable end fitting, inject 2 ml between the
cable shield and the cable then cycle the cable 5 times in and out of the cable shield. Repeat
injecting fluid and cycling the cable a total of 5 times.

APPLICATOR

EXTERIOR DOOR
HANDLE CABLE
BUNGEE CORD
EXTERIOR DOOR
HANDLE OPENING

FIGURE 55

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

1737ZZ

ATTACHMENT III
PAGE 41 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

31. If a foam gasket is present around the perimeter of the exterior rear door handle, thoroughly remove
the foam gasket. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating
surface area of the exterior door handle. See Figure 56.

1737DD

FIGURE 56
32. Using a clean shop towel and isopropyl alcohol, clean inside the dotted lines on the mating surface
area of the exterior door handle opening. See Figure 57.

STUD FOR
MISSING NUT

FIGURE 57

STUD
FOR
1737CR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 42 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

33. Install a new Foam K around the perimeter of the exterior door handle.
NOTE: Foam K will not wrap around the entire perimeter of the exterior door handle.
NOTE: Proper placement of Foam K is crucial for proper sealing and to avoid appearance concerns.

A. Lay out Foam K on the exterior door handle and mark center as shown in Figure 58.
B. Remove Foam K from the door handle and remove the back center portion of the adhesive
backing then cut the protective backing in half. See Figure 58.
C. Align the marks made on the Foam K and exterior door handle and adhere the back center
portion to the exterior door handle as shown in Figure 59.
D. Lay one side of Foam K down on the exterior door handle and without stretching the foam
pull off the adhesive backing as you adhere Foam K to the exterior door handle as shown in
Figure 59.
E. Remove the protective backing from the other side leg of Foam K as shown in Figure 59.
F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of
Foam K are of equal length once secured. See Figure 60.

A

B
FOAM K

MARK THE
HANDLE AND
FOAM K HERE

FOAM K

CUT PROTECTIVE
BACKING HERE
BACK CENTER

1737EE

FIGURE 58

STUD FOR
MISSING NUT
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

ATTACHMENT III
PAGE 43 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

C

D

E

1737DM

FIGURE 59
F

FOAM K

EQUAL LENGTHS

FIGURE 60

STUD
1737EFFOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

STUD FOR
MISSING NUT
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 44 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

34. Using a clean shop towel and isopropyl alcohol, clean the handle plunger then, using a brush, apply a
light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle
plunger and to the mechanisms in the areas shown in Figures 61 and 62.

APPLY A LIGHT
FILM OF XG-16
GREASE HERE
(ALL FOUR SIDES)
1737BP

FIGURE 61

APPLY A LIGHT
FILM OF XG-16
GREASE HERE

FIGURE 62

1737DF

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

ATTACHMENT III
PAGE 45 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

35. Apply a bead of Motorcraft® TA-30 silicone sealant to the latch side area of the rear door exterior
handle opening metal surface. Make sure that the sealant overlaps with the Foam K on the exterior
door handle. See Figure 63.
NOTE: Proper placement of the Motorcraft® TA-30 silicone sealant is crucial to ensure proper sealing
and avoid appearance concerns.
NOTE: Driver door shown, passenger door similar.
FRONT OF
VEHICLE

MOTORCRAFT® TA-30
SILICONE SEALANT
FOAM K

SEALANT NEEDS
TO OVERLAP
FOAM K HERE

1917Q

FIGURE 63
36. Remove the bungee cords or the similar devices used to hold the interior and exterior door handle
cables. Seat the interior door handle release cable rubber grommet and, if equipped, reinstall the
interior door handle release cable retaining clips.
37. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end
with Motorcraft® XG-16 low temperature grease as shown in Figure 64.
APPLY XG-16
GREASE HERE

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1737ES

PLACE COPY HERE

FIGURE 64
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

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PLACE COPY HERE

ATTACHMENT III
PAGE 46 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

38. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 65.

FULLY SEATED

EXTERIOR DOOR
HANDLE CABLE
WIPER CLIP
ORIENTATION

1903M

FIGURE 65
39. Reinstall the rear exterior door handles. Please follow the WSM procedures in Section 501-14.
NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory
position.
40. Clean any excess silicone around the exterior door handle perimeter using isopropyl alcohol, cotton
swabs and a clean shop towel to avoid appearance concerns.
Crew Cab vehicle repair is complete.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

ATTACHMENT IV
Page 1 of 1
Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns
INSTRUCTIONAL VIDEO LINKS
Video Links: F-150 shown, F-250-F-550 is similar.
IMPORTANT: Always refer to the dealer bulletin and the technical information for latest parts
requirements and repair procedures.
NOTE: The videos below are also used in Field Service Action (FSA) 18N03 and have some
components or contents that may be different from the repair in this program. These differences
do not affect the installation or performance or the parts in this FSA.
NOTE: Some videos show the same procedure performed on a vehicle as well as on a bench
for demonstration purposes.
Video 1: Front Door Glass Top Run And Outer Belt Moulding Sealing Procedure
Video 2: Door Glass Run Funnel And Door Glass Top Run Installation Procedure - Rear Door
Shown, Front Door Similar
Video 3: Front Door Latch Sealing Procedure
Video 4: Exterior Door Handle Sealing Procedure - Rear Door Shown, Front Door Similar
Video 5: Rear Door Glass Top Run and Outer Belt Moulding Sealing Procedure
Video 6: Rear Door Latch Sealing Procedure

 Copyright 2019 Ford Motor Company