David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

October 1, 2019

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns

PROGRAM TERMS
This is a one-time repair program for vehicles that exhibit a door latching concern. Affected vehicles
are eligible for this repair through October 31, 2029, regardless of vehicle mileage or warranty start
date. Coverage is automatically transferred to subsequent owners. This program will expire October
31, 2029.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
F-150
2018-2019
F-250 - F-550

Build Dates

Dearborn

April 13, 2018 through February 26, 2019

Kansas City

April 4, 2018 through March 4, 2019

Kentucky

April 22, 2018 through March 5, 2019

OHAP

April 18, 2018 through March 11, 2019

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, water entering the doors in cold temperatures may cause the outside door
handle cable to freeze at the handle end. Frozen water in the cable can cause the exterior door
handle cable not to return to the home position holding the door latch open. Ford is offering this no
charge service to customers that have experienced a door latching concern to perform robustness
actions on the front doors of all vehicles and on the rear doors of crew cab vehicles, which will prevent
water intrusion and door latch freezing.
SERVICE ACTION
If an affected vehicle has exhibited a frozen latch, dealers are to perform robustness actions to the
front doors and crew cab rear doors such as sealing the doors and door latches, lubricating door
cables and installing a wiper clip on the exterior door handle cable ends. This service must be
performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Due to the large volume of vehicles affected by this program, owners of affected vehicles will be
notified in three separate mailings. Mailing will begin the week of October 14, 2019, and is expected to
complete by the end of October. Dealers should repair any affected vehicles that experience a frozen
door latch whether or not the customer has received a letter.

 Copyright 2019 Ford Motor Company

ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Instructional Video Links
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns
OASIS ACTIVATION
OASIS will be activated on October 1, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
19N06 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: Includes XG-13, XG-16, XL-6, TA-30, Cotton
Swabs/Q-Tips®, Isopropyl Alcohol, brushes, disposable gloves, syringe, eye dropper or a
similar applicator and Motorcraft® Premium Windshield Wash Concentrate (ZC-32-B2) or a
99% Methyl Hydrate (Methanol) product.
NOTE: The listed chemicals and locally obtained supplies can be used on multiple vehicles.
o Program Code: 19N06
o Misc Expense: OTHER
o Amount: Actual cost up to $11.00
• PROGRAM TERMS: This program will be in effect through October 31, 2029. There is no
mileage limit for this program.

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 2

Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Perform Robustness Actions On Front Doors
(All Regular Cab and Super Cab)

19N06B

1.8 Hours

Perform Robustness Actions On All Doors (Crew Cab)

19N06C

3.4 Hours

* Additional Time For Replacement Of Interior Door Handle
Release Cable(s) – Only if an interior door handle release cable
is found to be kinked.

MT19N06
0.6 Hours Per Affected Door
(Up To 2.4 Hours for 4 doors on
a crew cab)

* Less than 5% vehicles are expected to require a cable replacement.
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

FL3Z-16308-P
FL3Z-16308-Q

Front Door Kit
Rear Door Kit (Crew Cab Only)

LL3Z-15264B28-A
XG-16
XG-13
XL-6
TA-30

Exterior Door Handle Cable Wiper Clip
(One Piece per Package)
Motorcraft® Low Temperature Grease*
Motorcraft® Door Latch Grease*
Motorcraft® Silicone Spray*
Motorcraft® Silicone Sealant*

Order
Quantity
1
1

Claim
Quantity
1
1

2 Req. Reg/Sup Cab
4 Req. Crew Cab

Motorcraft® Premium Windshield Wash
Concentrate (All Markets Except Canada)*

ZC-32-B2

Methyl Hydrate Or Equivalent Product
Containing 99% Methanol (Canada Only) *
Obtain Locally

MISC. OTHER

Cotton Swabs/Q-Tips®*
Isopropyl Alcohol*
Brushes*
Disposable Gloves*
Syringe, Eye Dropper or a Similar
Applicator*

* The listed chemicals and locally obtained supplies can be used on multiple vehicles.
Parts Requirements / Ordering Information Continued On The Next Page

 Copyright 2019 Ford Motor Company

Customer Satisfaction Program 19N06
Certain 2018-2019 Model Year F-150-F-550 Vehicles
Door Latch Freezing Concerns

ATTACHMENT II
Page 2 of 2

PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
Part Number

Description

Order
Quantity

Claim
Quantity

HC3Z-15221A00-B (RH Front - All
Vehicles Except F-150 with Gas
Engine)
HC3Z-15221A01-B (LH Front - All
Vehicles Except F-150 with Gas
Engine)

Interior Door Handle Release Cable

As Required *

FL3Z-15221A00-B (LH/RH Front Only F-150 with Gas Engine)
FL3Z-1540180-A (LH/RH Rear - All
Vehicles Crew Cab Doors)
* Less than 5% vehicles are expected to require a cable replacement.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

CERTAIN 2018-2019 MODEL YEAR F-150-F-550 VEHICLES — DOOR LATCH
FREEZING CONCERNS
OVERVIEW
In the affected vehicles, water entering the doors in cold temperatures may cause the outside door handle
cable to freeze at the handle end. Frozen water in the cable can cause the exterior door handle cable not
to return to the home position holding the door latch open. Ford is offering this no charge one-time repair
extended coverage through October 31, 2029 to customers who have experience a door latching concern,
regardless of vehicle mileage or warranty start date. Dealers will perform robustness actions, such as
sealing the doors and door latches, lubricating door cables & installing wiper clips on the exterior door
handle cable, on the front doors of all vehicles and on the rear doors of crew cab vehicles. This service
must be performed at no charge to the vehicle owner.
NOTE: Please read this procedure in its entirety, prior to performing repairs. Additionally, instructional
videos are available to assist with the repair. Please refer to ATTACHMENT IV: Instructional
Video Links to view the videos.

SERVICE PROCEDURE
Unique Tool List:
General Tools
Plastic Trim Removal Tools

Brushes

Blowgun

Industrial Grade Heavy Duty Scissors

Bungee Cords

Shop Towel

Utility Knife

Disposable Gloves

Tape Measure

Paint Pen

Zip Tie

Ruler/Straight Edge

Caulk Gun

Needle Nose Pliers

Cotton Swab

Locally Obtained Syringe, Eye Dropper or Similar
Applicator

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

ATTACHMENT III
PAGE 2 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

Front Door Service Procedure (All Vehicles)
Complete Front Door Part Kit
PARTS NOT USED
IN THIS PROCEDURE

PARTS USED IN
THIS PROCEDURE
DOOR GLASS
RUN FUNNELS
(157MM FUNNEL
WINGS)

RUBBER GROMMET
(DRIVER DOOR ONLY)

FOAM TAPE

FOAM E
(ONLY THE THIN
OUTER PORTION
IS USED ON
THE EXTERIOR
DOOR HANDLES)
FOAM A

1917AA

FIGURE 1
NOTE: Not all the parts in the kit will be used.
NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 1 for component
identification.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 3 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

NOTE: Procedure to be performed on both front doors.
NOTE: The window must be in the closed (up) position when performing this procedure.
NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle
cables or damage to the cable and door may occur.
1. Remove the front exterior door handles. Please follow the Workshop Manual (WSM) procedures in
Section 501-14.
NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged.
2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable
wiper clip. See Figure 2.
NOTE: Front passenger door shown, all doors similar.
EXTERIOR DOOR
HANDLE CABLE
WIPER CLIP

1917T

FIGURE 2

STUD FOR
MISSING NUT

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

ATTACHMENT III
PAGE 4 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

3. Inspect the interior door handle to latch release cable for kinking. See Figure 3.
- Were any kinks visible on the interior door handle release cable?

Yes - Proceed to Step 4.
No - Proceed to Step 7.

CABLE TO BE
INSPECTED

1737G

FIGURE 3
NOTE: The front door latch of some vehicles is equipped with a small flexible plastic water shield located
over the exterior door handle cable attachment point. Note the water shield position and
orientation for reassembly.
NOTE: Certain vehicles are equipped with an interior door handle release cable retaining bracket on the
front door latch. The interior door handle release cable is serviced in a similar manner as shown
in Figure 5 whether or not a cable retaining bracket is present.

FRONT DOOR LATCH

DOOR LATCH RIVETWATER SHIELD
ATTACHMENT POINT

INTERIOR DOOR
HANDLE RELEASE
CABLE RETAINING
BRACKET
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
EXTERIOR DOOR

HANDLE CABLE
PLACE1917JJ
COPY HERE
WATER SHIELD

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

FIGURE 4

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 5 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

4. Remove the front door latch. Please follow Steps 1, 3, 7 - 9 and 11 - 14 of the WSM procedures in
Section 501-14. Then proceed to Step 5.
5. Replace the interior door handle release cable. See Figure 5.
a. Detach the interior door handle release cable from the retaining bracket.
b. Remove the interior door handle release cable from the latch.
2
c. Install the new interior door handle release cable by reversing the cable replacement
and the

front door latch removal steps, then proceed to Step 6.
3

INTERIOR DOOR
HANDLE RELEASE
CABLE
b
a

1917II

E192554

FIGURE 5

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 6 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

NOTE: Do not reinstall the door panel, watershield or the exterior door handle at this time.
CAUTION: Use caution not to kink the cables during reassembly of the door latch.
6. Reassemble and reinstall the front door latch. Complete by reversing Step 4 (above). Please follow
the WSM procedures in Section 501-14. Then proceed to Step 7.
7. Remove and discard the rubber drain plug and clean any obstructions, debris, foreign material and
residual water from all of the door drain holes using compressed air and a tool such as a plastic
trim tool or a zip tie. See Figure 6.
NOTE: Front passenger door shown, all doors similar.

RUBBER DRAIN
HOLE PLUG

DOOR DRAIN HOLES

1903P

FIGURE 6

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT