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NHTSA ID Number: 10167305

Manufacturer Communication Number: 19N06

TSB/Document Date: 2019-11-06


Summary

Customer Satisfaction Program 19N06 Certain 2018-2019 Model Year F-150-F-550 Vehicles Door Latch Freezing Concerns


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CUSTOMER SATISFACTION PROGRAM 19N06

8. Using compressed air, blow out any debris or residual water from the door latch assembly, exterior
door handle mechanism and cables for 30 seconds. Drying these components with compressed air for
30 seconds is critical to remove as much moisture as possible. See Figure 7.
BLOW OFF DOOR
LATCH AREA FROM
DOOR HANDLE
OPENING

BLOW OFF DOOR
LATCH AREA FROM
INTERIOR DOOR
OPENING
1917FF

FIGURE 7
9. Lower the front door window glass to the fully down position.
10. Remove the inner belt moulding and position aside the latch side of the door glass top run.
See Figure 8.

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1737CFNUT
E192517

FIGURE 8

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CUSTOMER SATISFACTION PROGRAM 19N06

11. If present, remove and discard the two pieces of foam on the driver and passenger side outer belt
moulding (also known as upper belt moulding) as shown in Figures 9 and 10.
NOTE: Passenger door shown, driver door similar.

1837CG

FIGURE 9

1917C

E304912

FIGURE 10

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COPY
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NUTHERE
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12. Clean the highlighted area of the outer belt moulding with isopropyl alcohol and a clean shop towel.
See Figure 11.
NOTE: Make sure to clean past the second clip.
CLEAN BELT
MOULDING
CHANNEL

FIRST CLIP
LOCATION
SECOND CLIP
LOCATION

1737CH

FIGURE 11
13. Apply a small bead of Motorcraft® TA-30 silicone sealant onto the highlighted area of the outer belt
moulding, ensuring the two belt moulding clips shown in Figures 11 and 12 are completely covered.
Using your finger, smooth out the sealant to establish an even surface. See Figure 12.
NOTE: A proper seal around the belt moulding clips shown in Figures 11 and 12 is crucial.

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SECOND CLIP
LOCATION

FIRST CLIP
LOCATION

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1737CI

CPR © 2019 FORDeBay logo MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

FIGURE 12

BELT
MOULDING
CLIP

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CUSTOMER SATISFACTION PROGRAM 19N06

14. Using a small plastic trim removal tool, install Foam A to the outer belt moulding on top of the bead of
silicone that was previously applied in Step 13. Both outer belt moulding clips need to be covered by
the Foam A. See Figures 13 and 14.
NOTE: It is crucial that both outer belt moulding clips are covered by Foam A and that the end of Foam A
wraps around the outer belt moulding as shown.

END OF FOAM A
WRAPS AROUND
HERE
1737CJ

FIGURE 13
ENSURE FOAM A
COVERS BOTH OUTER
BELT MOULDING CLIPS

END OF FOAM A
WRAPS AROUND

FOAM A

1737CK

FIGURE 14

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15. Using a clean towel and isopropyl alcohol, remove any excess silicone in visible areas on the outer
belt moulding.
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CUSTOMER SATISFACTION PROGRAM 19N06

16. Install the door glass run funnel (157 mm funnel wings) ensuring that the lower tab is situated in the
door glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 15.
NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the
sides of the funnel back to a 90° angle before installation.
ENSURE FUNNEL
LEGS ARE BENT
AT A 90° ANGLE
DOOR GLASS
RUN FUNNEL

FUNNEL TAB IN
DOOR GLASS RUN
1737AW

FIGURE 15

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PAGE 12 OF 46
CUSTOMER SATISFACTION PROGRAM 19N06

17. Reinstall the latch side of the front door glass top run and the inner belt moulding. See Figure 8.
NOTICE: When installing the rear door glass top run make sure not to bend or damage the door
glass run funnel. Check through the exterior door handle opening to verify that the
funnel is positioned correctly.
18. Raise the front door window glass to the fully up position.
19. Using a clean shop towel and isopropyl alcohol clean the area where the Foam Tape will be applied,
from any dirt, dust or debris, then install the Foam Tape in the location shown, from though the
exterior door handle opening, to hold the funnel in place. See Figure 16.

FOAM TAPE
DOOR GLASS L
RUN FUNNEL

DOOR GLASS RUN

EXTERIOR DOOR
HANDLE CABLE
REMOVED FOR
CLARITY ONLY
1917S

FIGURE 16

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CUSTOMER SATISFACTION PROGRAM 19N06

20. Using a clean shop towel and isopropyl alcohol clean the top portion of the door and neatly apply
Motorcraft® TA-30 silicone sealant to the indicated/highlighted area in order to completely fill the gap
as shown in Figure 17.
• Do not close the door until the silicone is cured.
NOTE: Proper application of the sealant is crucial to properly water seal the door and also avoid
appearance concerns.
NOTE: Top of driver front door shown, passenger front door similar.
FRONT
DOOR

SEALANT
APPLICATION
COMPLETED

APPLY SILICONE
HERE

1737BI

FIGURE 17

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CUSTOMER SATISFACTION PROGRAM 19N06

21. On the driver's side door only, apply Motorcraft® XG-13 door latch grease to the area where the key
lock rod attaches to the key lock rod lever. See Figure 18.
22. On the driver's side door only, install the rubber grommet onto the key lock rod over the key lock rod
lever. Position the rubber grommet as shown in Figure 18. The rubber grommet will sit sideways
when properly installed.
NOTE: This grommet may already be present on some vehicles. If present, it will likely be in the correct
position and no action is necessary.
NOTE: Door latch assembly shown out of vehicle for clarity.
KEY LOCK
ROD

RUBBER
GROMMET

PLACE RUBBER
GROMMET AGAINST
KEY LOCK ROD

APPLY XG-13
GREASE HERE

DO NOT PLACE
RUBBER GROMMET
IN THIS AREA

KEY LOCK
ROD LEVER
1917HH

FIGURE 18

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CUSTOMER SATISFACTION PROGRAM 19N06

23. Unseat the interior door handle release cable rubber grommet and release any cable retaining clips.
Hold the end of the cable in the upright position and spray Motorcraft® XL-6 lubricant for 5 seconds
into the cable. See Figure 19.
NOTE: If the Motorcraft® XL-6 lubricant container is not equipped with an applicator nozzle that can
accommodate a straw, swap the applicator nozzle from another Motorcraft® chemical such as:
XL-5 Multi-Purpose Grease Spray, XL-5-A Multi-Purpose Grease Spray or ZC-30-A Silicone
Gasket Remover so a straw can be used. Spray a small amount to clear the applicator nozzle
and straw prior to spraying the cable.

INTERIOR DOOR
HANDLE CABLE

UNSEAT RUBBER
GROMMET

1917K

FIGURE 19

CPR © 2019 FORDeBay logo MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

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CUSTOMER SATISFACTION PROGRAM 19N06

24. Using a bungee cord or other suitable device, secure the interior door handle release cable to the
door in an upright position to allow the lubricant time to run down into the cable until the interior door
handle release cable is reinstalled later in this procedure. See Figure 20.

INTERIOR DOOR
HANDLE CABLE
BUNGEE CORD

1917L

FIGURE 20

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CUSTOMER SATISFACTION PROGRAM 19N06

25. Towel dry the exterior door handle cable to absorb any residual moisture. Using a bungee cord or
other similar device secure the exterior door handle cable to the door in an upward position as shown
in Figure 21, to allow the undiluted Motorcraft® Premium Windshield Wash Concentrate (ZC-32-B2)
or a 99 percent methyl hydrate (methanol) product time to run down into the cable, until the exterior
door handle cable is reinstalled later in this procedure.
CAUTION: The use of disposable gloves is required for the following step.
NOTICE: Place a shop towel around the exterior door handle cable, while performing this
procedure, to prevent dripping onto the vehicle which could cause paint damage.
NOTE: Do not use a product that contains isopropyl alcohol. Only use a product containing methanol or
a mix of methanol and ethylene glycol.
26. The use of disposable gloves is required for this step. Using a locally obtained syringe, eye dropper,
or other suitable applicator draw 10 ml of the undiluted Motorcraft® ZC-32-B2 Concentrate or a 99
percent methyl hydrate (methanol) product into the applicator. With the cable pulled out and
the tip of the applicator positioned inside the arrowhead cable end fitting, inject 2 ml between the
cable shield and the cable then cycle the cable 5 times in and out of the cable shield. Repeat
injecting fluid and cycling the cable a total of 5 times.
NOTE: Rear door shown, front door similar.

APPLICATOR

EXTERIOR DOOR
HANDLE CABLE
BUNGEE CORD
EXTERIOR DOOR
HANDLE OPENING

FIGURE 21

CPR © 2019 FORDeBay logo MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

1737ZZ

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 19N06

27. If a foam gasket is present around the perimeter of the exterior door handle, thoroughly remove the
foam gasket. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating surface
area of the exterior front door handle. See Figure 22.

1737V

FIGURE 22
28. Using a clean shop towel and isopropyl alcohol clean inside the dotted lines on the mating surface
area of the front exterior door handle opening. See Figure 23.

FIGURE 23

1737CO
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CUSTOMER SATISFACTION PROGRAM 19N06

29. Install a new Foam E around the perimeter of the exterior door handle.
NOTE: Foam E will not wrap around the entire perimeter of the exterior door handle.
NOTE: Proper placement of Foam E is crucial for proper sealing and to avoid appearance concerns.

A. Lay out Foam E on the exterior door handle and mark center as shown in Figure 24.
B. Remove Foam E from the door handle and remove the back center portion of the adhesive
backing then cut the protective backing in half. See Figure 24.
C. Align the marks made on the Foam E and exterior door handle and adhere the back center
portion to the exterior door handle as shown in Figure 25.
D. Lay one side of Foam E down on the exterior door handle and without stretching the foam
pull off the adhesive backing as you adhere Foam E to the exterior door handle as shown in
Figure 25.
E. Remove the protective backing from the other side of Foam E as shown in Figure 25.
F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of
Foam E are of equal length once secured. See Figure 26.

A

B
FOAM E

MARK THE
HANDLE AND
FOAM E HERE

FOAM E

CUT PROTECTIVE
BACKING HERE
BACK CENTER

1737DL

FIGURE 24

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CUSTOMER SATISFACTION PROGRAM 19N06

C

D

E

1737DM

FIGURE 25
F

FOAM E

1234

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TSB/Document ID: 19N06

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