51. If the Cellular level is MARGINAL or LOW, move the vehicle to an area with good
signal.
NOTE: The Cellular level constantly updates. Safely relocate the vehicle until a
“GOOD” Cellular level is received.

Figure 25
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52. Press the Info or APPS button.

Figure 26

EXAMPLE
53. Select NissanConnect Services.

Figure 27

EXAMPLE
54. Select Connected Search.

Figure 28

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55. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE

Figure 29
56. Confirm the POI location displays.
EXAMPLE

Figure 30
57. If the “Connected Search” does not complete successfully:


If TCU registration with SXM has just been performed, please allow up to 48 hours
and try again.



For an unsold vehicle, call NissanConnectSM Services Powered by SiriusXM at
1-844-631-2928.



If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 23.

58. Turn the ignition OFF.

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CHECK OFF SHEET
IMPORTANT:





If all of the steps below are not completed, telematics services will not operate
properly.
Follow all of the steps in this bulletin and use the Check OFF Sheet provided below.
If the TCU is replaced and the steps were not followed, the warranty claim will be
charged back to the dealer.
Please staple completed Check OFF Sheet to repair order.

Perform the following if TCU has been replaced:



Complete the Applied Vehicle-specific Action in the order listed.
Check OFF the Action as performed.
CHECK
BOX

APPLIED VEHICLES

ACTION

1

All Vehicles

Write VIN to TCU
(1)

2

2018 - 2019 Altima
2018.5 - 2019 Armada *
2019 GT-R
2018 - 2019 LEAF
2018 - 2019 Maxima
2018 - 2019 Murano
2018 - 2019 Pathfinder
2018 - 2019 Rogue
2018 - 2019 Rogue Hybrid
2018.5 - 2019 Rogue Sport *
2018 - 2019 Titan/Titan XD

Configure TCU
(2)

3

2016 - 2019 Altima
2018 - 2019 Armada
2016 - 2019 Maxima
2017 - 2019 Murano
2017 - 2019 Pathfinder
2018 - 2019 Rogue
2018 - 2019 Rogue Hybrid
2018.5 - 2019 Rogue Sport*
2016 - 2019 Titan/Titan XD

Register Intelligent Key
(3)

4

All Vehicles

Turn ON TCU
(4)

5

All Vehicles

Register TCU with SXM
(5)

(1) Refer to page 8, step 16, Section Write VIN to TCU
(2) Refer to page 9, section Configure TCU
(3) Refer to page 13, step 32, Section Intelligent Key Registration
(4) Refer to page 14, section Turn ON TCU
(5) Refer to page 17, section TCU Registration
* If TCU ID begins with "2047"
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Manually Enter VIN Data (if needed)
This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did
not complete correctly.

1. Select WRITE VIN (MANUAL
INPUT).

2. Select Start.

Step
1

Step
2

Figure 1a

3. Enter the VIN.
a) Touch the VIN (1ST TIME)
input field and type in the VIN.

Step
4

b) Touch the VIN (2ND TIME)
input field and type in the VIN
again.

Step
3

4. Select Start.
Figure 2a

5. Select End.

Step
5

Return to step 20 on page 9.

Figure 3a
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SOS Light Diagnosis Information (if needed)

Light not
illuminated

Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular
reception, use C-III plus to confirm the TCU is turned ON.
Figure 4a
2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:


The customer is not enrolled in NissanConnectSM Services. Have the customer
enroll; and then confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.

“VIN not found” displays:


The vehicle needs to be registered in the Nissan Owner Portal and enrolled in
NissanConnectSM Services. Have the customer register and enroll; and then
confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.

Vehicle is shown as enrolled:


Confirm the customer’s NissanConnectSM Services subscription.
The customer can find this information three ways:
 Log into to the NissanConnectSM Services portal and locate "Subscription"
on the first page.
 Log into the NissanConnectSM Services mobile app and go to "Vehicle
Information" > "Package Info".
 Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928.
If the customer is enrolled in the Premium or Premium Plus Package, call TECH
LINE for diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended
to illuminate. No further action is needed.
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Turning ON the TCU During PDI
NOTE:


This procedure is for 2016-2017 Applied Vehicles ONLY.



In most instances, the TCU is ON when delivered to the dealership. See the steps
below to determine if the TCU is ON or OFF.

1. With the vehicle in an area of known good reception, turn
the ignition ON and check whether or not the green light on
the SOS button is illuminated (see Figure 5a).

Light not
illuminated

NOTE: It may be difficult to tell if the green light is
illuminated if the vehicle is outside in bright sunlight.



If the green light is illuminated, the process to turn ON
the TCU is complete and no further action is needed.

Figure 5a

If the green light is not illuminated, go to Turn ON
TCU on page 14.

2. After the TCU is turned ON, check whether or not the green light on the SOS button is
illuminated.


If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled.
 Refer to SOS Light Diagnosis Information on page 23.

3. Perform steps to Check TCU Cellular Reception - see page 18.
4 Turn the ignition OFF.
5. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” procedure will need to be
performed again.
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AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

May 22, 2015

NTB15-049

Original bulletin published.

June 8, 2015

NTB15-049a

APPLIED VEHICLES and Turning ON the TCU
During Pre-Delivery Inspection (PDI) sections
revised.

August 10, 2015

NTB15-049b

SERVICE INFORMATION and Turning ON the
TCU During PDI sections revised.

September 21, 2015

NTB15-049c

APPLIED VEHICLES section and service
procedures revised.

November 10, 2015

NTB15-049d

Intelligent Key Registration not needed for
Rogue vehicles note added.

November 17, 2015

NTB15-049e

APPLIED VEHICLES section revised.

December 16, 2015

NTB15-049f

APPLIED VEHICLES section revised.

March 21, 2016

NTB15-049g

SERVICE INFORMATION section and service
procedures revised.

June 3, 2016

NTB15-049h

APPLIED VEHICLES section revised, and
steps to perform a Connected Search added.

October 10, 2016

NTB15-049i

Information for 2017 Altima, Murano,
Pathfinder, Sentra, and Titan/Titan XD vehicles
added.

November 14, 2016

NTB15-049j

Information for 2017 Rogue and Rogue Hybrid
vehicles added.

August 23, 2017

NTB15-049k

APPLIED VEHICLES section revised, and TCU
Configuration section added.

September 28, 2017

NTB15-049L

Information for several 2018 vehicles added.

November 14, 2017

NTB15-049m

Changes made throughout.

January 4, 2018

NTB15-049n

Correction made to page 23.

February 16, 2018

NTB15-049o

Changes made throughout.

August 3, 2018

NTB15-049p

Changes made to page 10.

September 11, 2018

NTB15-049q

Required Actions by Model and Year table
added to page 2, Check OFF Sheet added to
page 21, and information reorganized
throughout.

January 24, 2019

NTB15-049r

Information for several 2019 vehicles added.

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