NHTSA ID Number: 10153001
Manufacturer Communication Number: NTB15-049r
TSB/Document Date: 2019-02-19
Summary
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with a Telematics Communication Unit (TCU). This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Figure 6
Remove the Original TCU
12. Remove the TCU from the vehicle. Refer to the ESM for removal information.
For PDF ESM: section AV–Audio, Visual & Navigation System
For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Step 13 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
13. Write down the following information:
VIN.
International
Mobile
Equipment Identity Number
(IMEI) of the original TCU.
This number is located on
the TCU.
IMEI Number of the
replacement TCU.
This number is located on
the TCU.
LABEL ON TCU
Figure 7
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NTB15-049r
Install the New TCU
14. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation
information.
For PDF ESM: section AV–Audio, Visual & Navigation System
For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Write VIN to TCU
15. Connect C-III plus and navigate to Telematics Work support.
Refer to steps 1-7 on pages 5-6.
16. Select WRITE VIN (SAVED
DATA).
NOTE: If VIN DATA could not be
saved in step 10, proceed to
Manually Enter VIN Data on
page 22.
Step
16
Step
17
17. Select Start.
Figure 8
18. Select Start.
Step
18
Figure 9
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NTB15-049r
19. Select End.
Step
19
Figure 10
20. Is the vehicle listed in the table below?
YES: Proceed to step 21.
NO: Proceed to step 31 on page 12.
2018 – 2019 Altima
2018 – 2019 Pathfinder
2018.5 – 2019 Armada *
2018 – 2019 LEAF
2018 – 2019 Rogue
2018 – 2019 Rogue Hybrid![]()
2018.5 – 2019 Rogue Sport *
2018 – 2019 Titan / Titan XD
2019 GT-R
2018 – 2019 Maxima
2018 – 2019 Murano
* For Rogue Sport and Armada vehicles, TCU Configuration is needed only if the TCU
ID number begins with “2047” (see Figure 17 on page 12).
Configure TCU
21. Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps
22-24 are not shown.
Step
21
22. Read the precautions on C-III plus
screen and then select Next.
23. Select the model and model year.
24. Select Select, and then Confirm.
Figure 11
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NTB15-049r
25. Select TELEMATICS.
Step
25
Figure 12
26. Select After ECU Replacement.
Step
26
Figure 13
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NTB15-049r
27. Select Manual selection.
28. Select the applicable Type ID:
28277-6FL0D for:
2018 Altima
2018-2019 Maxima
2018-2019 Murano
2018-2019 Pathfinder
2018-2019 Titan/Titan XD
Step
27
28277-6FL1D for:
2018.5-2019 Armada
Figure 14
28277-7FH5A for:
2018-2019 Rogue
2018-2019 Rogue Hybrid![]()
2018.5-2019 Rogue Sport
2019 Altima
Step
28
28277-5SA2A for:
2018-2019 LEAF
28277-6FL0C for:
2019 GT-R
Step
29
NOTE: If C-III plus automatically selects
the Type ID, there will be no options
shown under Type ID and Figure 15 will
not display. Skip to step 30.
Figure 15
29. Select Next.
30. Select OK.
Step
30
Figure 16
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NTB15-049r
Write New SIM ID Number on the Repair Order
31. Write the new SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 17.
Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “New SIM ID”.
xxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
SIM ID
number
Figure 17
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NTB15-049r
Intelligent Key Registration (some vehicles)
32. If needed, perform Intelligent Key registration for all customer keys.
The vehicles listed in this table require Intelligent Key registration.
2016 – 2019 Altima
2018 – 2019 Armada
2018 – 2019 Rogue
2018 – 2019 Rogue Hybrid![]()
2016 – 2019 Maxima
2018.5 – 2019 Rogue Sport *
2016 – 2019 Titan / Titan XD
2017 – 2019 Murano
2017 – 2019 Pathfinder
* For Rogue Sport vehicles, Intelligent Key Registration is needed only if the TCU ID
number begins with “2047” (see Figure 17 on page 12).
Refer to the C-III plus operations manual for key registration instructions.
If the vehicle you are working on is not listed in the above table, key registration is
not needed.
NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped)
of NissanConnectSM Services will not function, and DTC B130C will be stored if
Intelligent Key registration is not completed.
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NTB15-049r
Turn ON TCU
33. Make sure the vehicle is not in shipping mode (shipping mode = extended storage
switch pulled OUT).
If needed, use the following steps to confirm the vehicle is not in shipping mode:
a. Make sure the ignition is OFF.
b. Open the driver’s door and leave it open.
c. Locate the interior fuse panel and remove the cover.
d. Push the white extended storage switch IN.
e. Turn the ignition ON.
f. Turn the ignition OFF.
g. Wait at least 2 seconds, and then turn the ignition ON.
h. Make sure the extended storage warning message is not displayed in the
combination meter/display.
34. Connect the C-III plus VI to the vehicle.
35. Set the parking brake and confirm the ignition is ON.
36. Launch C-III plus on the CONSULT PC.
37. Select Diagnosis (One
System).
Step
37
Figure 18
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NTB15-049r
38. Select Telematics.
Step
38
Figure 19
39. Select Work Support.
Step
39
Figure 20
40. Select TCU ACTIVATE
SETTING.
Step
40
41. Select Start.
Step
41
Figure 21
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NTB15-049r
42. Select Start.
Step
42
Figure 22
43. Select ON to turn ON the TCU.
Step
43
44. Make sure Current status is ON.
On
Step 44; make sure
current status is ON
45. Select END.
Step
45
Figure 23
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NTB15-049r
TCU Registration
The following items must first be completed before calling NissanConnectSM
Services Powered by SiriusXM (SXM), or services may not function properly:
New / replacement TCU is installed in the vehicle.
WRITE VIN (SAVED DATA) has been completed.
If needed, Manual TCU Configuration has been performed.
If needed, all customer Intelligent Keys have been registered.
The TCU is turned ON.
IMEI number for original and replacement TCU is written on the repair order.
SIM ID number for the replacement TCU is written on the repair order.
46. Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928.
For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.
During this call:
You will be asked for your name, dealership name, and all of the information
collected.
The agent will unregister the original TCU and register the replacement TCU. If
needed, the agent will call back to confirm TCU registration has completed.
The vehicle may need to be moved outside if the cellular connection is not strong
enough. See Check TCU Cellular Reception on page 18.
NOTE:
The TCU will not be able to communicate with the NissanConnectSM Services
Data Center if step 46 is not completed.
After registration, it may take up to 48 hours for services to be functional.
TCU registration does not enroll the customer in NissanConnectSM Services.
TCU Replacement Hours of Operation (Central Time Zone)
Monday thru Friday: 7 A.M. – 10 P.M.
Saturday: 8 A.M. – 5 P.M.
Christmas Eve and New Year’s Eve: 7 A.M. – 7 P.M.
Closed Thanksgiving, Christmas, New Year’s Day.
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NTB15-049r
Check TCU Cellular Reception
47. Select Diagnosis (One System) and then TELEMATICS.
48. Select Data Monitor and then Cellular level.
49. Select START.
Figure 24
50. Check the Cellular level and confirm that it is “GOOD”.
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TSB/Document ID: NTB15-049r
Replacement Service Bulletin Number:
MFR Communication Date: 2019-01-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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