Classification:

Reference:

BT15-020d

Date:

NTB15-073d

January 29, 2019

2015-2018 MURANO; AUTOMATIC BACK DOOR
DOES NOT OPERATE AND RELATED DTCS
This bulletin has been amended. See AMENDMENT HISTORY on page 27.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2015-2018 Murano (Z52)
2016 Murano Hybrid (Z52)

IF YOU CONFIRM
The automatic back door does not operate,
and/or
One or a combination of the following DTCs are found stored in the Automatic Back Door
Control Module (ABD CU):


B2426-29 (SPINDLE SENSOR LH)



B2427-29 (SPINDLE SENSOR RH)



B2416-1E (TOUCH SEN R OPEN)



B2417-1E (TOUCH SEN L OPEN)



B242A-13 (CLSR CONDITION)

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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ACTION
1. Check the battery voltage (engine not running).


Make sure battery voltage is between 12 and 15.5 volts.



Charge or test the battery as needed.

2. Refer to page 10, step 17 in the SERVICE PROCEDURE to confirm if ABD CU
reprogramming is needed.


Reprogram the ABD CU, if needed.



If the ABD CU is reprogramed, perform Automatic Back Door Manual
Configuration (see page 20).

3. Perform Automatic Back Door Calibration (see page 25).
4. Erase all DTCs.
5. For 2015 Murano ONLY: If reprogramming was performed, inform the customer of
changes in automatic back door operation (see page 3, and the Owner’s Manual pages
at the end of this bulletin).

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work
you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as
it contains information that is essential to successfully completing this repair.

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NTB15-073d

Automatic Back Door Operation Changes After Reprogramming
For 2015 Murano ONLY: Automatic back door operation will change if the ABD CU is
reprogrammed. Refer to the table below for the explanation of these changes.

Operating Back Door With:

Before Reprogramming

After Reprogramming

Instrument Panel Switch

Press once, back door opens.
Press again before back door
completely opens, back door
reverses (closes).

Press once, back door opens.
Press again, back door stops.
Press again, back door
reverses (closes).

Request Switch (1) and
Liftgate (back door) Switch
(2)

Press request switch, back
door opens. Press back door
switch with back door still
opening, back door stops.
Press again, back door
continues to open.

Press request switch, back
door opens. Press back door
switch with back door still
opening, back door stops.
Press again, back door
reverses (closes).

Liftgate (back door) Switch
(with back door open)

Press once, back door closes.
Press again before back door
completely closes, back door
reverses (opens) (3).

Press once, back door closes.
Press again before back door
completely closes, back door
stops. Press again, back door
reverses (opens).

Intelligent Key

Press button, back door
opens. Press again before
back door completely opens,
back door reverses (closes).

Press button, back door opens.
Press again, back door stops.
Press again, back door
reverses (closes).

Automatic Back Door
Operation

A chime sounds three times
before the back door starts to
move, open or close.
The hazard warning lights
flash at the beginning of open
or close operation.

The chime sound operation
remains the same.
No hazard warning light flash
during operation.

Automatic Back Door
Calibration

Hazard warning lights flash.
No chime sound. Back door
movement is slower than
normal operating speed.

Hazard warning lights
do not flash.
Remainder of operation does
not change.

(1) The request switch being operated is located above the rear license plate.
(2) The back door switch is located at the bottom left of the back door.
(3) When the back door closes too much to press the back door switch again and instead
the request switch is pressed, the back door stops. Press the request switch again and
the back door will reverse (open).

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NTB15-073d

SERVICE PROCEDURE
Battery Voltage Check
1. Check the battery voltage.


Make sure battery voltage is between 12 and 15.5 volts (engine not running).



Charge or test the battery as needed.

ABD CU Reprogramming
NOTE:


Refer to page 10, step 17 to confirm if ABD CU reprogramming is needed.



If ABD CU is not needed, perform Automatic Back Door Calibration (see page 25)
and erase all DTCs.

IMPORTANT: Before starting, make sure:


The back door is fully closed.



ASIST on the CONSULT PC has been synchronized (updated) to the current
date.



All C-III plus software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data during
ASIST synchronization.



A screen print for Warranty documentation can be done from the CONSULT PC
during this process while still connected to the vehicle.



The CONSULT PC is connected to the internet via a cable or Wi-Fi.
 Later in the procedure you will be required to enter your User Name and
Password.
 The CONSULT PC must be connected to the Internet.
 If you do not know your User Name and Password, contact your Service
Manager.



No DTCs stored.
o Use C-III plus to perform Self Diagnosis for all systems.
o If there are any DTCs other than those listed in the accompanying Symptom
based TSB or campaign bulletin: diagnose, perform repairs, and erase DTCs
before continuing.

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NTB15-073d

1. Connect the plus Vehicle Interface (plus VI) to the vehicle.


Make sure to use the correct VI for C-III plus (plus VI).

CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is
loose during reprogramming, the process will be interrupted and the ABD CU may
be damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the ABD CU may
be damaged.

3. Connect the GR-8 to the vehicle battery:


Set the GR-8 to “Power Supply” mode.

CAUTION : DO NOT use a standard battery charger for Hybrid vehicles. Make sure
to connect the GR-8 securely to the 12V battery. Make sure the battery voltage
stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes
out of this range during reprogramming, the ABD CU may be damaged.

4. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the VI.
CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth®
signal waves are within range of the CONSULT PC and the VI during
reprogramming, reprogramming may be interrupted and the ABD CU may be
damaged.

5. Turn the ignition ON with the engine OFF or “not ready”.


The engine must not start or run during the reprogramming procedure.

6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming, the ABD CU may be
damaged.
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NTB15-073d

7. Turn ON the CONSULT PC.
8. Select CONSULT-III plus (open C-III plus).
NOTE: Make sure all applications other than C-III plus are closed.
9. Wait for the plus VI to be recognized.


The serial number will display when the plus VI is recognized.

10. Go to Re/programming, Configuration.

Step 9:
Plus VI is
recognized
Step
10

Figure 1

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11. Check the box for Confirmed Instructions after viewing and reading all precautions,
and then select Next.

Step
11

Figure 2

12. If the screen in Figure 3 appears, select Automatic Selection(VIN).

Step
12

Figure 3

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NTB15-073d

13. Verify the VIN or Chassis # matches that of the vehicle.


If the correct VIN is displayed, select Confirm.

Step 13:
Verify
here

xxxxxxxxx

Step 13: If
OK, select
Confirm

Figure 4

14. Select Confirm.

XXXXXX

Step
14

Figure 5

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NTB15-073d

15. Select AUTO BACK DOOR.


Use the arrows if needed to scroll and access AUTO BACK DOOR.

Step
15

Figure 6

Scroll with
arrows

16. Wait for System Call to complete, and then select Reprogramming.

Step
16

Figure 7

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17. When you get to the screen shown in Figure 8, confirm reprogramming applies as
follows:
a. Find the ABD CU P/N and write it on the repair order.
NOTE: This is the current ABD CU P/N.

xxxxxx

17a:
Current
P/N

xxxxx

xxxxxxxxxxxxxxxxx

17c: If OK,
select Save

Figure 8

b. Compare the P/N you wrote down to the number in Table A below.


If there is a match, the reprogramming applies. Go to step 17c.



If there is not a match, this reprogramming is not needed. Go to Automatic
Back Door Calibration on page 25.

Table A
CURRENT P/N: 284G05AA0A, 5AA2A

c. If there is a P/N match as specified above, select Save, and then continue with the
reprogramming procedure on the next page.

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18. Use arrows (if needed) to view and read all precautions.
19. Check the box confirming the precautions have been read.
20. Select Next.

Step
18

Step
19

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Step
20

Figure 9
NOTE: In some cases, more than one new P/N for reprogramming is available.
 In this case, the screen in Figure 10 will display.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.


If you get this screen and it is blank (no reprogramming listed), it means that there is
no reprogramming available for this vehicle. This bulletin does not apply or it has
already been done.

AUTO BACK DOOR

Figure 10
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NTB15-073d

21. Verify the Current Part Number matches the P/N written down in step 17, and the
Part Number After Repro/programming is different, then select Next.

yyyyy
xxxxx

xxxxxx

Step 21:
Verify P/Ns
above, then
select Next

xxxxx

Figure 11
22. If the screen in Figure 12 appears, first select Delete, then Confirm, and then
Other Operation.


This will erase the Saved Data List and restart the reprogram from page 9, step 16.
You must go back to step 12.



If no Saved Data List is stored, Figure 13 on the next page will be displayed.
Proceed to step 23.

5N1xxxxxxxxx

AUTO BACK DOOR
284G4
xxxxxxxxxxxxx
xxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx

Step
22

Figure 12
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23. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within the specified range to make the indicator turn
green.

Monitor 12V
battery voltage
here

Must be
“Green” before
selecting Next
Step
23

Figure 13
24. With battery voltage OK (green), select Start.


The reprogramming process begins when Start is selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay within
12 volts and 15.5 volts.

Monitor 12V