WARRANTY

Hendrickson Trailer
Commercial Vehicle Systems
SUBJECT: Comprehensive Warranty Statement
USA and Canada
LIT NO: L583
DATE: September 2018
REVISION: Z

TABLE OF CONTENTS
Contact Hendrickson.............................................................................................................................. 2
Coverage............................................................................................................................................... 2
Conditions............................................................................................................................................. 3
Identification (ID) Tags................................................................................................................................. 4
Submitting A Claim...................................................................................................................................... 4
Required Claim Information.......................................................................................................................... 5
Coverage Tables.................................................................................................................................... 5
Additional Warranty Coverage Information............................................................................................ 14
Labor Allowances................................................................................................................................. 15
Appendix A: Hendrickson Suspension/Axle Types.................................................................................. 23
Appendix B: Trailer Applications........................................................................................................... 24

Comprehensive Warranty Statement, USA and Canada

COVERAGE

Hendrickson Trailer Commercial Vehicle Systems
(Hendrickson) warrants that all trailer suspensions
listed on the following pages shall be free of defects
in material or workmanship, from original date of
service. This warranty coverage only applies to those
suspensions that have been properly assembled
and installed by a trailer OEM (Original Equipment
Manufacturer), properly maintained (as described in
all applicable Hendrickson publications) and used in
the recommended application and within the rated
capacities (as described in Hendrickson literature
number L707 Hendrickson Application Guide). Refer
to TRAILER APPLICATIONS on the back cover of this
publication. All non-recommended suspension
applications must receive written approval from
Hendrickson in order to be covered under this warranty.

The Hendrickson suspension warranty coverage begins
when the vehicle is originally put into service and
ends when the time period specified in the warranty
COVERAGE on page 2 through page 11) is
reached. Before filing a claim, review warranty coverage
for the component(s), reference COVERAGE TABLES on
page 5 through page 11.
• Prior to the warranty repair or replacement of
suspension systems or parts (by a dealer, fleet, or
other service provider authorized by the OEM of
the subject trailer), the warranty claim must first be
approved by the Hendrickson Technical Services
Department. Trailer dealers should inspect all
suspensions involved in a warranty claim and then
contact Hendrickson for assistance.
• Hendrickson has the sole discretion and authority
to approve or disapprove a warranty claim, authorize
the repair or replacement of non– functioning
systems and authorize the repair or replacement of
parts.
• Approved labor hours will be reimbursed at the
dealer’s posted retail labor rate. All warranty claims
are subject to review and approval by the Warranty
Administrator. Upon review, the dealer’s labor hours
may be approved, if applicable, in accordance with
the warranty policies, coverage guidelines and
published labor allowances. For a listing of typical
repairs, refer to LABOR ALLOWANCES on page 15
through page 22. CONTACT HENDRICKSON
Technical Services Department to discuss
allowances for anything not listed.
• Hendrickson does not reimburse part costs.
Hendrickson will directly replace damaged or
non-functioning Hendrickson parts relative to a
warranty claim. Hendrickson is not responsible for
any additional costs that may be incurred when
replacement parts or materials are not acquired
through Hendrickson.
• Only Hendrickson Genuine Parts or parts
sold through Hendrickson may be used to
repair Hendrickson trailer suspension products.
Hendrickson's warranty also applies only to genuine
Hendrickson parts.
• Replacement parts provided under warranty inherit
the remainder of the original suspension warranty.
Goodwill or giveaway (sales policy) parts provided
at no charge have no warranty.

The terms and coverages in this warranty document
apply only to the United States and Canada.

CONTACT HENDRICKSON

Hendrickson Trailer Technical Services Department can
be contacted using these methods:
Email:
HTTS@hendrickson-intl.com
FAX:
800-696-4416
Attn. Warranty
Phone:
866.RIDEAIR (743.3247)
From the audio menu, select “Technical Services /
Warranty”.
NOTE: If you need warranty information for other
markets contact the responsible market directly
by phone or refer to the applicable Hendrickson
website (e.g. Mexico, contact Hendrickson
Mexicana at +52-442-296‑3600). The terms
and coverages in this warranty document apply
only to the United States and Canada.

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L583 Z

Comprehensive Warranty Statement, USA and Canada
• Do not destroy parts being considered for
warranty. All parts in question must be returned to
Hendrickson for evaluation. Returned warranty parts
must be returned to Hendrickson within 45 days for
timely processing of the warranty claim. Failure to
return such parts may result in partial or complete
loss of warranty coverage.
• Parts requested to be returned under warranty must
be accompanied by a warranty claim number issued
by the Hendrickson Technical Services Department.
• Freight charges will be reimbursed if the returned
parts are found defective or not functioning. Parts
returned under a warranty claim number must be
sent prepaid.
• Product returned to Hendrickson under this warranty
shall become the property of Hendrickson.
• Shop supply, miscellaneous supply or job supply
reimbursement is 4 percent of invoiced labor
charges, up to a maximum of $20.
• Costs and procedures will be determined when
contacting the Hendrickson Technical Services
Department to receive warranty authorization.
Hendrickson will pay specified LABOR ALLOWANCES,
listed beginning on page 15, when applicable
following material inspection, determined by the
Hendrickson Technical Services Department for the
authorized repair or replacement of any defective
component.

Warranty shall not apply to or include any repair or
replacement as a result of the following conditions:
• Bending of any Hendrickson manufactured axle.
• System problems or parts failures that result from
the improper installation are the responsibility of the
installer of the suspension.
• Accident, fire, flood or other casualty.
• Misuse or negligence including, but not limited to,
overloading.
• Lack of reasonable and proper maintenance.
• Installation and repairs improperly performed or
replacements improperly installed.
• Modification to a specific component part, not
performed by Hendrickson, to function not as
the part number was intended or in an alternate
application for the specific part number.
• Modifications not recommended or approved by
Hendrickson (in writing).
• Welding of the axle assembly or axle components
except where approved (in writing) by Hendrickson.
• Welding of any of the suspension components,
except where approved (in writing) by Hendrickson.
• Use of component parts, replacement or otherwise,
that are not manufactured or distributed by
Hendrickson.
• Uses other than those intended by Hendrickson and
the trailer OEM.
• Normal wear and deterioration occasioned by the
use of the suspension system.
• Any damage or failure caused by or otherwise
attributed to any vehicle or trailer components,
systems or equipment that are not manufactured or
distributed by Hendrickson.

CONDITIONS

Warranty is subject to certain conditions, exclusions and
limitations. Hendrickson reserves the right to reject a
warranty claim for any or all of the following reasons.
• Failure to receive prior Hendrickson authorization.
• Claim information provided is insufficient.
• Failure occurred beyond coverage as published
in COVERAGE TABLES on page 5 through
page 11.
• Product requested to be returned were not returned
for failure inspection within 45 days from date of
request.
• Original components or parts requested for return
were not returned for inspection.
• Product inspected does not substantiate claim or
indicate a failure.
• Original claim was submitted to Hendrickson for a
prior year following 60 days into the new year.

L583 Z

The liability of Hendrickson under this warranty is
limited solely to the repair or replacement of defective
material or workmanship by an authorized party.

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Comprehensive Warranty Statement, USA and Canada
Hendrickson shall not be liable for repairs performed
by any unauthorized parties. This warranty does not
include any expense of or related to transportation of
the parts to or from the place where the repair is to be
performed or compensation for inconvenience or loss
of use while the suspension system is being repaired.
Hendrickson shall not be liable for any expense, loss or
damage (direct, incidental, consequential or exemplary
— including, but not limited to, towing expenses, trailer
rental, downtime expenses, cargo damage, incidental
charges or any other losses arising in connection
with the sale, use or inability to use the suspension
system) resulting from the warranty-covered part found
to be defective. No expressed warranty is given by
Hendrickson with respect to its suspension systems and
products except as specifically set forth herein.

MODEL TRLAXLE.2947
CUS P/N DETERMINED BY CUSTOMER
MANUFACTURED UNDER ONE OR MORE OF
THE FOLLOWING PATENTS:
U.S. PATENT NOS.: 6024417, 6725743,
6926122, 7273082, 7506940, 7537224,
7559521, 7585031, 7731300
MEXICAN PATENTE NOS.: 223713, 243519
248384, 251415, 259900

DESC
S/N

AUSTRALIAN PATENT NOS.: 739422,
2002320074, 2003243658, 2004220148
2006287900, 2006302001
NEW ZEALAND PATENT NOS: 510161,
527792, 535511, 536263
AND OTHER ISSUED FOREIGN PATENTS AND
PENDING U.S. AND FOREIGN PATENTS.

HN-S505-0774-WF1607-BHM----CT131010XXXX

HTA

TM
AXLE

Located on leg of (air) brake chamber bracket,
either on outboard or inboard side.
Figure 2: Sample TRLAXLE® Non-integrated Trailer Axle
identification tag

SUBMITTING A CLAIM

A Hendrickson warranty claim can be submitted using
one of these methods:
ONLINE
The Hendrickson WCS (Warranty Claim System) is
located at:
https://extranet1.hendrickson-intl.com/wcs

Any warranty implied by law, including any warranty
of merchantability or fitness for a particular purpose,
is limited to the expressed warranty term provided in
the warranty COVERAGE TABLES on page 5 through
page 11.

Enter your Login ID and password. If you do not have an
ID and password, CONTACT HENDRICKSON.

IDENTIFICATION (ID) TAGS

Each Hendrickson suspension and TRLAXLE® Nonintegrated Trailer Axle includes an attached ID
tag (Figure 1 and Figure 2). For more details and
identification tag locations, refer to Hendrickson
literature number
L977 Identification Guide at
www.Hendrickson-intl.com/TrailerLit.

Claims filed prior to 3 p.m. Eastern time will be reviewed
and acknowledged the same day.
EMAIL
For warranty, email Hendrickson Trailer Technical
Services at:
HTTS@hendrickson-intl.com

R

Include digital photographs via email.

MODEL ULTRAAK. 1059
DESC. UTKNT40K 9 16RHL77
CUST. PT. NO. NO PART
SERIAL NO. CT1505080064

PHONE
866.RIDEAIR (743.3247)

CAPACITY

SUSPENSION/AXLE ONLY

40K/20K

From the audio menu, select “Technical Services /
Warranty”.

LB
R

This article is covered by at least one or more of the following
U.S. and/or foreign patents and/or pending U.S. and/or foreign
patent applications. See www.hendrickson-intl.com/patent for a
complete listing.

FAX
800-696-4416
Please add “Attention: Warranty” at the top of your fax.
Be sure to include contact information with the FAX.

For sliders, located roadside front, on slider rail above frame
bracket or on frame bracket. For HT™ Series Suspensions and
INTRAAX® Integrated Air Suspension Systems, located inward side
of either curbside or roadside suspension beam.
Figure 1: Sample suspension identification tag

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Comprehensive Warranty Statement, USA and Canada

COVERAGE TABLES

REQUIRED CLAIM INFORMATION1

Details required to file a warranty claim include:
• Hendrickson suspension information, (see
IDENTIFICATION (ID) TAGS on page 4) –
−− Suspension model number
−− Suspension serial number
−− Approximate number of suspension miles
• Trailer information (located on VIN plate) −− Type (van, reefer, flat bed, etc...)
−− Manufacturer
−− VIN (vehicle identification number)
−− In-service date 2
−− Fleet/owner name
−− Unit #
• Failure information
−− Description of the system problem, the part
number and/or the part description of the
reported non-functioning part.
−− Date of failure.
−− Where applicable, location of problem on
suspension / trailer (e.g., road side, front axle,
rear axle, curb side rear, etc.).
• Digital photos of suspension and damaged areas.
• Special application approval documentation
(if applicable).
• Labor description, cost and time (if applicable
according to COVERAGE TABLES on page 5
through page 11 and LABOR ALLOWANCES on
page 15 through page 22).

Slider Suspension Systems........................................ 6
Primary Fixed and Liftable Suspensions...................... 7
Bushings................................................................... 7
Axles 1 (TRLAXLE®)..............................................................7
Aftermarket Parts....................................................... 8
MAXILOK® Trailer Support System................................ 8
All Other Suspension and Slider Components 5 ........... 8
Export (Outside USA And Canada)......................................8
Brakes 19 ................................................................... 8
Hendrickson Wheel-end Packages 15, 22 ...................... 9
Other Wheel-end Packages  ....................................... 9
Options..................................................................... 9
Lift Axle Systems........................................................ 9
Controls.................................................................. 10
TIREMAAX® PRO and CP Tire Inflation Systems........... 10
TIREMAAX® EC and CP Tire Inflation Systems............. 11
Competitor Tire Inflation System 2, 14, 15 ...................... 11
The coverage periods in the following table apply when
the suspension has been properly assembled and
installed by a trailer original equipment manufacturer
(OEM), properly maintained (as described in all
applicable Hendrickson publications) and used in
the recommended application and within the rated
capacities (as described in Hendrickson literature
number L707 Hendrickson Application Guide). Coverage
may differ on some items used in applications for
which special written approval from Hendrickson has
been granted. For more warranty coverage information,
refer to CONTACT HENDRICKSON on page 2. If
you need warranty information for Mexico, contact
Hendrickson Mexicana at +52 (442) 296‑3600 or refer
to Hendrickson publication L826SP Póliza de Garantía México for warranty information.
NOTE: The COVERAGE TABLES include a column for
“SUSPENSION DESC” (descriptions) which
are in the form of acronyms. A list of these
acronyms are defined in HENDRICKSON
SUSPENSION/AXLE TYPES on page 23.

MILEAGE TERMS

1

2

The parts and labor warranty coverage periods in the
following table are based on a typical annual average
usage of 100,000 miles. However, some high-mileage
applications can easily reach 250,000 miles per year
and above. Hendrickson, at its sole discretion, may
adjust warranty coverage on a case-by-case basis for
applications exceeding 100,000 miles per year during
the respective warranty period. For intermodal chassis
trailer applications, refer to page 15.

The information details listed apply to Hendrickson Trailer Suspension
Systems and related components. Trailer information is required to
understand suspension application and coordination with trailer
manufacturers.
If the in-service date is unknown or not available, the vehicle date of
manufacture will be substituted.

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Comprehensive Warranty Statement, USA and Canada

COVERAGE TABLES * (CONTINUED)
SUSPENSION
TYPE **

ITEM DESCRIPTION

PARTS

LABOR

COMMENTS (RESTRICTIONS ETC.)

SLIDER SUSPENSION SYSTEMS
ULTRAA-K SLIDER SUSPENSION SYSTEMS
®

Slider Box Assembly

UTKNT 40K

5 years

5 years

Includes slider weldments, slider pins, pin return
springs and related hardware. Does not include
slider wear pads.

ZMD® Air Spring

UTKNT 40K

3 years

3 years

Includes patented ZMD® down stops.

Pivoting Mud Flap Bracket
Assembly

UTKNT 40K

3 years

1 year

ULTRAA-K SLIDER STRUCTURAL CORROSION WARRANTY 20
Slider Box Weldment

UTKNT 40K

10 years

5 years

Includes slider box weldments equipped with
Hendrickson-applied hot dip wax coating only.