experience a reduction in power.

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Q1:
A1:

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Limited Service Campaign F0N
Certain 2014 Model Year Corolla Eco Vehicles (2ZR-FAE)
Engine Software Update for Variable Valve Lift Control

Toyota has developed new engine control software logic to help prevent this condition from occurring.
What is the continuous variable valve lift control?
Continuous variable valve lift control is used to vary the engines valve lift to improve fuel
economy or power output in accordance with driving conditions.

Q1b:
A1b:

Are there any Diagnostic Trouble Codes (DTC’s) present if this condition occurs?
Yes, if the vehicle has experienced the condition, the Engine Control Model (ECM) may have
the following DTC’s stored:
•
•

P2646 – A Rocker Arm Actuator System Performance or Stuck Off (Bank 1)
P265B – B Rocker Arm Actuator Position Sensor Circuit Range Performance (Bank 1)

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What is Toyota going to do?
Owners of vehicles covered by this LSC will receive a notification letter by first class mail starting in
Early June, 2015.

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Any authorized Toyota dealer will update the Engine Control software at NO CHARGE to the vehicle
owner. Please see your local authorized Toyota dealer for additional details.

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NOTE (Customers who live in the state of California)
The State of California requires the completion of Limited Service Campaigns on emission related
parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass
an emission test (SMOG Check) every two years and before it is sold. Without the completion of this
no cost Limited Service Campaign, a vehicle in the state of CA may be more likely to fail this test.
State of California regulations require Toyota to provide the Department of Motor Vehicles with a
record of all vehicles that have not had the Limited Service Campaign completed.
A Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that
you supply proof that the campaign has been completed during your vehicle registration renewal
process.

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Q2:
A2:

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Q1a:
A1a:

Q2a:
A2a:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles
(DMV) to receive registration or title information based upon the DMV records. Please make
sure your registration or title information is correct.

Page 1 of 2
© 2015 Toyota Motor Sales, USA

Q2b:
A2b:

Model Name
Corolla Eco
Q3a:
A3a:

Model Year
Certain 2014

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Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 20,200 Corolla Eco (Certain 2014MY) vehicles covered under this Limited
Service Campaign in the U.S.
Production Period
Early July, 2013 through Mid-August, 2014

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Q3:
A3:

Do I need my owner letter to have the remedy performed?
No, you do not need an owner letter to have this LSC completed; however, to assist the dealer
in confirming vehicle eligibility, we request that you present the owner notification at the time of
your service appointment.

Are there any other Toyota or Lexus vehicles covered?
No, this condition only affects certain 2014 MY Corolla Eco (2ZR-FAE) vehicles.

When will this Limited Service Campaign Expire?
This Limited Service Campaign will be available until June 30, 2018.

Q5:
A5:

How long will the repair take?
The software update will take approximately 45 minutes. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

Q6:
A6:

What if you have previously paid for repairs to your vehicle for this specific condition?
Owners who have previously paid for repairs to address this specific condition should refer to the
owner letter for instructions regarding reimbursement consideration.

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Q4:
A4:

Please note the dealer will need to perform this LSC before reimbursement consideration requests
can be processed.

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What if an owner has additional questions?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.

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Q7:
A7:

Page 2 of 2
© 2015 Toyota Motor Sales, USA

Certain 2014 Model Year Corolla Eco Vehicles
Engine Software Update for Variable Valve Lift Control
LIMITED TIME OFFER
This notice applies to your vehicle: [VIN]
Dear Toyota Corolla Owner:

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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.

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What is the condition?

The subject vehicles may illuminate a Check Engine (
) warning lamp due to software programming for
continuous variable valve lift control. If this condition occurs, the vehicle may experience a reduction in power.

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Toyota has developed new engine control software logic to help prevent this condition from occurring.

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What is included in the Limited Service Campaign?

Before you are inconvenienced by this condition, any authorized Toyota will perform the software update at
NO CHARGE to you for a limited time. This Limited Service Campaign will remain available until June
30, 2018, and will only be available at an authorized Toyota dealer.

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This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the
beginning of this letter and is subject to the same conditions set forth in the New Vehicle Limited Warranty
section of your Owner’s Manual Supplement or Owner’s Warranty Information booklet. For additional
information, please refer to the booklet.
How do you take advantage of this Limited Service Campaign?

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Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the software update.
If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to
input the new information.
If you require further assistance, you may contact the Toyota Customer Experience Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific
Standard Time.

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What if you have other questions?

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Please contact your authorized Toyota dealer to make an appointment to have the software update performed
before June 30, 2018. The software update will take approximately 45 minutes. However, depending upon
the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

What if you live in California and don’t have this Limited Service Campaign performed?

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The State of California requires the completion of Limited Service Campaigns on emission related parts prior
to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test
(SMOG Check) every two years and before it is sold. Without the completion of this no cost Limited Service
Campaign, your vehicle may be more likely to fail this test. State of California regulations require Toyota to
provide the Department of Motor Vehicles with a record of all vehicles that have not had the Limited Service
Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.

What if you have previously paid for repairs to your vehicle for this specific condition?

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If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter,
please mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for
reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

01

Please note that the dealer must complete the Limited Service Campaign remedy before reimbursement
consideration requests can be processed.

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We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.

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Thank you for driving a Toyota.
Sincerely,

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TOYOTA MOTOR SALES, USA, INC.

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