◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
July 2, 2018

TOPIC
A watermark has been added to the Dealer Letter to indicate that F0N expired on June 30,
2018.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2018 Toyota Motor North America

All Toyota Dealer Principals, Service Managers, and Parts Managers

Subject:

Limited Service Campaign (LSC) F0N
Certain 2014 Model Year Corolla Eco Vehicles (2ZR-FAE)
Engine Software Update for Variable Valve Lift Control

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To:

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In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited
Service Campaign (LSC) on certain 2014 Model Year Corolla Eco vehicles. This LSC covers
approximately 20,200 vehicles.

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Background
The subject vehicles may illuminate a Check Engine warning lamp due to software programming for continuous
variable valve lift control. If this condition occurs, the vehicle may experience a reduction in power.

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Toyota has developed new engine control software logic to help prevent this condition from occurring.

1. Owner Notification Mailing Date

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This LSC will be available until June 30, 2018, and will only be available at an authorized Toyota Dealer.

The owner notification will commence in Early June, 2015, approximately one week after the Dealer Letter.

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Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.

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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)

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To ensure customer satisfaction, Toyota requests that dealers conduct the LSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.

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3. Number and Identification of Covered Vehicles
There are approximately 20,200 Corolla Eco (Certain 2014MY) vehicles covered under this LSC.

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If you are contacted by an owner who has not yet received the notification, please verify coverage by
confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions
located on TIS.

4. Dealer Summary Reports
Summary Reports, containing the following will be enclosed in the dealer packet:
• The number of covered vehicles in your dealership’s primary marketing area. (Please verify eligibility by
confirming through TIS prior to performing repairs.)

5. Parts Ordering
Replacement parts are not required for this LSC.
It is critical that T-SB-0012-13 in addition to the Technical Instructions for this LSC are followed. This TSB
outlines all steps necessary to prevent reprogramming failure. Toyota will not provide reimbursement

Limited Service Campaign F0N - D - Page |2

coverage for reprogramming failures if this TSB is not followed. If you have a reprogramming failure that
requires ECU replacement and the Technical Instructions and TSB were followed correctly, please create a
case with the Technical Assistance Hotline documenting all information related to the failure. If sufficient
reporting is received related to re-flash failure, there will be consideration for reimbursement.

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NOTE: There will be a limited inventory of ECUs available in the rare case that a reprogramming failure
occurs.
6. Remedy Procedures

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Please refer to TIS for Technical Instructions. Technicians will need to utilize Techstream to perform the
software update for this LSC.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.

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7. Technician Training Requirements

Certified any specialty
Expert any specialty
Master
Master Diagnostic Technician

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The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians
performing this LSC are required to successfully complete the most current version of the E-Learning course
“Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed
correctly; technicians performing this LSC repair are required to currently hold at least one of the following
certification levels:

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It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and
vacation schedules to ensure there are properly trained technicians available to perform this repair at all
times.

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8. Warranty Reimbursement Procedure

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Certain 2014 Model Year Corolla Eco Vehicles

Not Involved

No further action required

Involved

Perform Software Update

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Verify Vehicle Eligibility
1. Check the VIN range
2. Check the TIS Vehicle Inquiry
System

LSC

Op. Code

Description

Flat Rate

F0N

BGG09A*

Check Calibration ID and Perform Software Update

0.6 hr/vehicle

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•

Campaign completed, return
vehicle to the customer

The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
* In the event the vehicles software is already updated the above operation code can be filed to complete this LSC.

Limited Service Campaign F0N - D - Page |3

9. Campaign Designation Decoder
A

Year Campaign is Launched Repair Phase

8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...

0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available

Current Campaign Letter
for this year
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...

Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2013

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10. Vehicles Emission Recall Proof of Correction Form (California only)

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As this LSC includes emission related parts, California dealers are requested to fill out the Vehicle
Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may
require this form for vehicle registration renewal. It is important to note that the forms are an official
state document and blank forms must be secured to prevent misuse. Booklets can be ordered from
the MDC (material number 00410-92007).

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Please complete the form and provide it to the owner. The first non-completed VIN’s will be submitted to the
California state DMV July 31, 2015. If the vehicle owner’s warranty claim will not be processed and paid
prior to this date, please be sure to complete a form and provide it to a California owner.

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11. Repair Quality Confirmation

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The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

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12. Media Contacts

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It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)

13. Customer Contacts

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Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).

Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

Customer Frequently Asked Questions
Published Mid-May, 2015

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What is the condition?
The subject vehicles may illuminate a Check Engine (
) warning lamp due to software
programming for continuous variable valve lift control. If this condition occurs, the vehicle may