◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
July 2, 2018

TOPIC
A watermark has been added to the Dealer Letter to indicate that ZF2 expired on June 30,
2018.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2018 Toyota Motor North America

TOYOTA

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Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000

Published January 7, 2016

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Warranty Enhancement Program – ZF2
Certain 2004 – 2006 Model Year Sienna Vehicles
Extension of Warranty Coverage for Front Seatbelt Assemblies

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To:

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program to extend the warranty coverage for front seatbelt assemblies on 2004 – 2006 model
year Sienna vehicles.

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Background
Toyota has received a number of reports regarding front seatbelts in certain 2004 – 2006 model year Sienna vehicles.
In these reports, customers have indicated that the front seatbelts (right and/or left) may slowly or non-smoothly
retract.
Although the front seatbelt assembly is covered by Toyota’s New Vehicle Limited Warranty for 5 years or 60,000 miles
(whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the
warranty coverage for repairs related to slow or non-smooth retraction of front seatbelts.

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The following information is provided to inform you and your staff of the program notification schedule and your degree
of involvement.

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Owner Letter Mailing Date
Toyota will begin to notify owners in mid-January, 2016 and will be mailed over several months. A sample of the owner
notification letter has been included for your reference.

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Warranty Enhancement Program Details

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This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited Warranty”
as it applies to the front seatbelts. The specific condition covered by this program is front seatbelts that slowly or
non-smoothly retracts.

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• The coverage offers warranty enhancement until June 30, 2018 regardless of mileage.
This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New
Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism
is not covered by the New Vehicle Limited Warranty or this warranty enhancement.

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Covered Vehicles
There are approximately 585,200 certain 2004 – 2006 Sienna vehicles covered by this warranty extension.
Model Name

Model Year

Production Period

Sienna

2004 – 2006

Mid-January 2003 to Mid-December 2006

© 2015 Toyota Motor Sales, USA

W ar r a n t y E n h a n c e m e n t P r o g r a m Z F 2 - D - P a g e |2

Warranty Claim Processing Instructions
Refer to the Warranty Policy Bulletin (Bulletin No. POL16-01) for warranty claim processing instructions. All parts
replaced for this repair are subject to warranty part recovery.
Remedy Procedures
Technical instructions for this warranty extension program can be found in T-SB-0125-15.

Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to currently hold at least one of the following certification levels:

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It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this
repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair.
It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Parts Ordering Process - Non SET and GST Parts Ordering Process
Due to limited availability, the parts have been placed on either Manual Allocation Control (MAC) or Dealer Ordering
Solutions (DOS). As the parts inventory improves, the ordering process may change. Please check the Toyota Special
Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.

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As this is an extension of the warranty, most customers will only request reimbursement from TMS for past
replacements; dealers should not increase their stock of related repair parts. As always, if a customer experiences
the condition described, dealers should conduct appropriate diagnosis and order the applicable parts.
Refer to Warranty Policy Bulletin POL16-01 for detailed parts ordering information.

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Dealers are requested to only order parts for vehicles experiencing this condition. DO NOT ORDER FOR STOCK.
The parts have been placed on Dealer Ordering Solutions and will be systematically released daily. Please review the
MAC Report on Dealer Daily to confirm the current ordering limits.

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All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are eligible for the
Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently
returnable under the Monthly Parts Return Program and additional details.
Customer Reimbursement
Refer to the attached owner letter for reimbursement consideration instructions.

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Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Warranty Extension.

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As part of our dedication to continuous improvement, changes have been incorporated in the production process to
ensure the highest quality products are provided to our customers.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2015 Toyota Motor Sales, USA

Warranty Enhancement Program – ZF2
Certain 2004 – 2006 Model Year Sienna
Extension of Warranty Coverage for Front Seatbelt Assemblies

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Frequently Asked Questions
Published January 7, 2016

Q1:
A1:

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Background
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement
Program to extend the warranty coverage for front seatbelt assemblies on 2004 – 2006 model year Sienna vehicles.

What is the condition?
Toyota has received a number of reports regarding front seatbelts in certain 2004 – 2006 model year Sienna
vehicles. In these reports, the front seatbelts (right and/or left) may slowly or non-smoothly retract.

Q2:
A2:

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Although the front seatbelt assembly is covered by Toyota’s New Vehicle Limited Warranty for 5 years or
60,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota
is now extending the warranty coverage for repairs related to slow or non-smooth retraction of front
seatbelts.
What is Toyota going to do?
Owners of certain 2004 – 2006 model year Sienna vehicles covered by this Warranty Enhancement
Program will receive an owner letter via first class mail starting in mid-January, 2016.

Which and how many vehicles are covered by this campaign?
There are approximately 585,200 certain 2004 – 2006 Sienna vehicles covered by this warranty extension.

Sienna

Mid-January 2003 to Mid-December 2006

Are there any other Lexus/Toyota/Scion vehicles covered by this Warranty Enhancement
Program in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Warranty Enhancement
Program.

What are the details of this coverage?
This Warranty Enhancement Program provides a coverage extension to the vehicle’s New Vehicle Limited
Warranty for repairs related to front seatbelts that retract slowly or non-smoothly. If the condition is verified,
the vehicles will be repaired under the terms of this Warranty Enhancement Program.

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A4:

2004 – 2006

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A3a:

Production Period

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Q3a:

Model Year

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Model Name

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A3:

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If the owner experiences the condition described above, they should contact their local authorized Toyota
dealership for diagnosis. If the condition is verified, the dealer will replace the front seatbelt assembly which
has this condition with a new one at NO CHARGE to the customer.

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Q5:
A5:

The coverage offers warranty enhancement until June 30, 2018 regardless of mileage.

This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in
the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft
and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.

Which parts are covered by this Warranty Enhancement Program?
The specific component(s) covered by this warranty extension is/are as follows: Front seatbelt assembly
(right and left).

© 2015 Toyota Motor Sales, USA

Page 1 of 2

What should an owner do if they experience the condition?
If the owner experiences slow or non-smooth retraction of either or both of the front seatbelt assemblies,
he/she should contact a local authorized Toyota dealership for diagnosis and repair. If the condition is
covered by the terms of this Warranty Enhancement Program, the repair will be performed at NO CHARGE.

Q7:
A7:

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Warranty Enhancement Program only applies to vehicles that have exhibited the conditions described
above. If an owner has not experienced the condition, he/she is asked to apply the warranty enhancement
notification sticker to the Owners Warranty Information Booklet for future reference.

Q8:
A8:

What if a customer has previously paid for repairs related to this warranty extension?
Reimbursement consideration instructions will be provided in the owner letter.

Q9:
A9:

How long will the repair take?
If the condition is present on the vehicle, the repair will take approximately one to one and a half hours.
However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for
a longer period of time.

Q10:
A10:

What if I have addition questions or concerns?
If you have additional questions or concern, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday – Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

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Q6:
A6:

© 2015 Toyota Motor Sales, USA

Page 2 of 2

WARRANTY ENHANCEMENT NOTIFICATION – ZF2
Re:
Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to help
ensure customer satisfaction, Toyota would like to advise you of an enhancement to portions of your Toyota New Vehicle
Limited Warranty. Toyota has received some reports that front seatbelts (right and/or left) may slowly or non-smoothly
retract.

Warranty Enhancement Program Details

This Warranty Enhancement Program provides enhanced coverage to the
vehicle’s “New Vehicle Limited Warranty” as it applies to the front seatbelts. The
specific condition covered by this program is front seatbelts that slowly or nonsmoothly retract. If the condition is verified, the vehicle will be repaired with new
seatbelt(s) under the terms of this Warranty Enhancement Program*.
The coverage offers warranty enhancement until June 30, 2018
regardless of mileage.

Peel and Stick
Label onto the
Owner’s Warranty
Information Booklet

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While the majority of vehicles will not experience this condition, we are offering the following New Vehicle Warranty
Extension:

Please note that this coverage is for warranty work performed at an authorized Toyota
dealer only.

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This Warranty Enhancement Program is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed below and is
subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of your Owner’s Warranty Information booklet.
For example, damage from abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty
enhancement.

VIN #:_________________________

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* Please see your Toyota dealer for additional details

What should you do?

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Please apply the sticker above to your Owner’s Warranty Information Booklet for future reference.
If you have not experienced the condition described above, there is no action necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.

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If you would like to update your vehicle ownership or contact information, please go to
www.Toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

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If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration:
Toyota Motor Sales, USA, Inc.
Toyota Customer Experience WC10
19001 South Western Avenue
Torrance, CA 90509

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Please refer to the attached Reimbursement Checklist for required documentation details.
We have sent this notice in the interest of your continued satisfaction with our products.
Sincerely,

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Toyota Motor Sales, U.S.A., Inc.

Warranty Enhancement Program
Frequently Asked Questions

ZF2

Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value.
As part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of this
Enhancement to the Warranty Coverage.

Q2:
A2:

If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the conditions
described in this letter. If you have not experienced this condition, please apply the sticker to your
Owner’s Warranty Information booklet for future reference.

Q3:
A3

Is the Warranty Enhancement Program coverage transferable if I sell my vehicle?
Yes, this Warranty Enhancement coverage is fully transferrable to subsequent vehicle owners for the
condition and terms specified in the notification letter.

Q4:
A4:

What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.

Q5:
A5:

How long will the repair take?
If the condition is present on your vehicle, the repair will take approximately one to one and a half hours.
However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available
for a longer period of time.

Q6:
A6:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Assistance Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific
Time

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Warranty Enhancement
Reimbursement Checklist
□

Repair Order or Invoice
• Must include the following information
- Mileage on the date that the repair order was created
- Itemized breakdown of labor charges for each repair performed
- Detailed diagnosis statement
Proof-of-Payment
• Only the Following Items are Valid Proof-of Payment

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- Copy of a cancelled check
- Copy of a Signed Credit Card Receipt
- Copy of a Credit Card Statement

- Copy of the Bill of Sale
- Copy of the Title
Name, Address and Phone Number printed on all documents

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- (If Paid By Cash) Letter from Repair Facility, on company letterhead, signed by the manager,
verifying the amount paid by cash
Proof-of-Ownership
• Only the following items are Valid Proof-of-Ownership

Detailed diagnosis statement must answer the following three questions:

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1. Why was the vehicle brought into the repair facility?
2. What was the repair facility’s diagnosis?

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3. What did the repair facility do to correct the concern?