Do not use CDs with a paper label. Paper labels will peel off and
get jammed inside of the head
unit.

No
Is it a factory pressed CD
or CD-R/RW?

CD-R/RW

Due to different makes of CD-R/RW, and
quality of recordings this can cause the
CD player not to play correctly.

Factory Pressed
Try a known good commercially available CD.
Is the condition fixed?

Replace the head unit.
No

Yes
CD being used may be
excessively scratched/
warped or data recorded
is not supported. Replace
disc and re-check for
original problem.

42

2. Troubleshooting
SOUND IS POOR OR NOISY
Condition: Sound poor, sound too low, sound
too loud, and sound is distorted.

Sound is Poor/Noisy.

Isthe
sound
noisy
for
Radio
IsIs
sound
sound
noisy
noisy
forfor
mode
only
or ALL
modes?
Radio
Radio
mode
mode
ororAll
All
modes?

Radio

Is the noise heard even in
area with good radio
reception?

ALL modes

No

Yes
Is the noise heard only at
the specific area?

Yes

No

Move the vehicle to
an area with good
reception and
re-check for original
condition.
Check where it happens.
Mountains or tall
buildings cause multi
-path.
Airport or power line
causes radio noise.

Check antenna system.
Ex) Roof antenna
Antenna AMP
Antenna wire harness

Replace the media
player/iPod with a
known-good one and
re-check.

In case of the
condition not fixed
No

Is the condition still
present?

Condition is
caused by
bad media
player/iPod.

Yes
Check all speakers
(shorted, grounded).
All speakers are
good?

Yes

Are there any aftermarket product is installed?
Yes

No

Cell phone or other
wireless device is
close to the head
unit?
Yes

No

No
Replace or repair
speakers.

Remove the product
and re-check for
original condition.
43

Replace the head unit.

2. Troubleshooting
NO ILLUMINATION
Condition: No front panel button illumination / When headlights are on, does not change to night mode.
Note:
1. “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Infotainment systems

Front panel illumination
does not light up.

Check the ILL+ signal in
diagnostic mode.

Check if the ILL+ is connected
correctly in the wire harness.

No

Does the diagnostic display shows “ON”?

Does the illumination turn ON?
No

Yes
Check ILL + signal at the head
unit.
(10P connector A, #10 pin, input 12V
when ILL is ON)

No

Vehicle wire harnesses
could be defective.

Is ILL + within specification?
Yes
Does the illumination
turn ON?

Yes

No

Replace the head unit.

Yes
The problem was
solved.

44

The problem was
solved.

2. Troubleshooting
NO MAP IS DISPLAYED (NAV UNIT ONLY)
Condition: Audio is heard, but no map image is on screen.

Press “MAP” button.

Yes

The problem was solved.

Is the MAP showing?
No
Check MAP SD card in the unit.

No
Insert MAP SD card and try
again.

Is MAP SD card in the unit?
Yes
Check the part number of MAP
SD card. Please see the page
5 to identify the part number of
Map SD Card.

No

Insert correct part number of SD
card and try again.

Is the part number correct?
Map SD Card Part Number

Yes

Swap the MAP SD card from
another unit.

No

Replace the head unit.

Is the MAP showing?
Yes
Replace the MAP SD card.

45

2. Troubleshooting
POOR OR NO RESPONSE FROM TOUCH SCREEN
Condition: Poor or no response when touching the screen

Does the audio/tune
knob work?

No

Replace the head unit.

Yes
Is there a protective film
on the screen?

Yes
Remove the protective film.

No
Is there dirt or liquid
spilled on the screen?

Yes

Remove dirt and/or liquid
from the screen.

No
Is the customer using a
stylus or finger nail to
touch the screen?

Yes

Operate with bare finger
tip.

No
Is the steering switch
being touched at the
same time?

Yes

Operate without touching
steering switches.

No
Is there equipment that
generates electromagnetic waves by the
vicinity of the screen?

Yes

Move the equipment away
from the screen.

No
Yes
Remove the 10pin harness and check B+ and
ACC to verify both are
between 11V and 16V.
Are voltages present?

Replace the head unit.

No
Check vehicle power supply to the head unit.

46

2. Troubleshooting
CURRENT GPS POSITION DOES NOT MOVE
Condition: Vehicle position icon is inaccurate / Vehicle position icon doesn’t move

Current GPS position
on map doesn't move
even though vehicle is
in motion.

Drive vehicle in an open
area with no obstructions
(buildings, hills,
structures).

Problem could be related to
poor GPS reception due to
driving in a tunnel/area with
obstructive objects.

Yes

Does the current position
icon move in accordance
with the vehicle's
movement?
No

Remove or disconnect it
and re-check for the
original condition.

Yes

Is any aftermarket
electrical device installed?

Note:
“UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760

No

Check the GPS connectivity in diagnostic mode.
Does the indicator display
"OK"?
Yes

No

Try a known good GPS
antenna connected to the
head unit.

No

Is the condition still
present?
Yes

Replace Navigation
Head Unit.
47

Replace the GPS antenna.

2. Troubleshooting
BLUETOOTH DOES NOT WORK
Condition: Bluetooth device will not pair to the system
Gather following Information
from customer; Service
provider, phone manufacturer and model number.

Is Bluetooth device
compatible?
Refer to: www.subaru.com

No

Bluetooth devices that are not listed on Subaru
web may not pair to the system.
Note: Bluetooth devices that are not listed as incompatible
or compatible have not been tested. This does not mean
that the unlisted Bluetooth device are incompatible, but that
they simply have not been verified.

Yes

No

On your device, is the Bluetooth function turned ON?
Yes

Turn ON the B/T function on your
device first. Check the device user
manual for information on this
procedure.
Did this solve the problem?
No

Yes

Try another Bluetooth device.
Can another Bluetooth device
be connected?
The problem was
solved.

No
Yes

Try pairing several time.
Yes

Can another Bluetooth
device be connected?
No

The Bluetooth device may be
the cause of the concern.

Replace the head unit.

48

Note :
Because of the nature of
Bluetooth, and the
differences in implementation across Bluetooth
device manufacturers,
sometimes it may take a
few attempts to complete
the initial pairing procedure.

2. Troubleshooting
REAR VIEW CAMERA WON’T DISPLAY (AVN)
Condition: Rear View video does not show or is distorted onscreen

Check the rear view camera
and re-connect.
And check the connectivity in
diagnostic mode.
If it is not restored, the rear
view camera needs to be
examined and/or replaced.

Rear view camera won't display
or shows lines and/or distortion
on screen when in reverse.

When the vehicle is in reverse,
does the Map screen change
to another screen?

Yes

No

Check the REV connectivity in
diagnostic mode.
When reverse gear is selected,
does REV show “ON”?

Note:
“UART” and “CAN” are not shown
for 86271FJ630/730 and
86201FJ660/760

No

Check the reverse
harness or vehicle side
condition.

Yes

Set a tester before ACC is ON
and check CB+ at the head
unit right after ACC is ON. (5P

The rear view camera and harness between the head unit and
rear view camera needs to be
examined and/or replaced.

connector C CB+, #2 pin, output 6V)

Is it within specification?

Yes

No

Replace the head unit.

49

2. Troubleshooting
REAR VIEW CAMERA WON’T DISPLAY (DA)
Condition: Rear View video does not show or is distorted onscreen

Check the rear view camera
and re-connect.
And check the connectivity in
diagnostic mode.
If it is not restored, the rear
view camera needs to be
examined and/or replaced.

Rear view camera won't display
or shows lines and/or distortion
on screen when in reverse.

When the vehicle is in reverse,
does the Map screen change
to another screen?

Yes

No

Check the REV connectivity in
diagnostic mode.
When reverse gear is selected,
does REV show “ON”?

Note:
1. “UART” and “CAN” are not shown for
86271FJ630/730 and 86201FJ660/760
2. “GPS” will indicate “NG” on non-Navigation
equipped Infotainment systems

No

Yes

Check the reverse
harness or vehicle side
condition.

Set a tester before ACC is ON
and check CB+ at the head
unit right after ACC is ON. (5P

The rear view camera and harness between the head unit and
rear view camera needs to be
examined and/or replaced.

connector C CB+, #2 pin, output 6V)

Is it within specification?

Yes

No