NHTSA ID Number: 10128378
Manufacturer Communication Number: VW
WPP 06 2016
TSB/Document Date: 2018-02-05
Summary
This document identifies the warranty policies applicable for dealers.
left front driver’s door, and any wiring or connectors that must be replaced when repairing or
replacing the wiring harness ("Covered Parts") in Model Year 2005 or 2006 (A5) Jetta vehicles,
VIN range from 1K_5M000001 to 1K_6M759703.
Repair or replacement will also be available by an authorized Volkswagen dealer under the
extended warranty if proof (such as a repair estimate) is provided that the problem with the
Covered Parts which necessitates the repair or replacement had previously been brought to the
attention of and documented by an authorized Volkswagen dealer or other repair facility within the
8 ½ years or 100,000 miles (whichever occurs first) extended warranty period.
Repair or replacement under this extended warranty must be performed by an authorized
Volkswagen dealer.
The Extended Warranty is subject to the same terms and conditions as the New Vehicle
Limited Warranty.
Damage resulting from abuse, alteration or modification, a collision or crash, vandalism
and/or other impact are excluded and not covered by the Extended Warranty.
VEHICLE ELIGIBILITY
To determine if a vehicle is eligible for the Driver’s Door Wiring Harness Limited Warranty Extension,
check the VIN in ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the
"Enhanced Coverage" section of the "Vehicle Data" screen in ElsaPro will be populated with extended
warranties coverage type USAVW-WTYEXT-FA Front Driver Door Wiring Harness Warranty Ext and
the warranty extension parameters.
Volkswagen of America, Inc.
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Policy Application from A to Z | Warranty Extensions
Page 185
SAGA WARRANTY CLAIM TYPE AND SERVICE NUMBER
Dealers must use the following claim type and service number when submitting warranty claims for the
Driver’s Door Wiring Harness Limited Warranty Extension.
Claim Type:
110
Service Number:
9732
3.63.1.19
LEFT CYLINDER HEAD LIMITED WARRANTY EXTENSION
Volkswagen has extended the Emissions Control Systems Warranty for the left cylinder head under
specific conditions to 10 years or 150,000 miles, whichever occurs first, from the vehicle’s original inservice date, for certain 2011 – 2012 Model Year Volkswagen Routan 3.6L Engine vehicles with
engine code CJRA.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
This warranty extension is fully transferable to subsequent owners.
WHAT IS THE PROBLEM
Volkswagen has determined that, under specific conditions, a valve guide and valve seat wear
condition on the left cylinder head may result in engine misfire and can cause the Malfunction Indicator
Lamp (MIL) on the instrument cluster to illuminate due to the presence of specific fault codes caused
by this condition. This may also lead to reduced engine performance if the MIL-on issue is not
addressed.
The MIL is part of the on-board diagnostic system. Please refer to the owner’s manual for additional
information about the MIL. In some locales, an illuminated Malfunction Indicator Lamp could cause the
vehicle to fail a smog check program, and the vehicle registration application could be denied.
Please be aware that other conditions (unrelated to the issue described in this bulletin) may cause the
MIL in the vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs
for these other, unrelated conditions.
WHAT DOES THIS WARRANTY EXTENSION COVER
This warranty extension covers only the diagnosis and replacement of a faulty left cylinder head.
WHAT IS NOT COVERED UNDER THIS WARRANTY EXTENSION
This warranty extension will not cover:
Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or
parts that alter the performance of the engine, engine controls, or exhaust system, such as the
installation of engine management components ("chipped" or "tuned" ECMs) not approved by
Volkswagen.
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Page 186
Other conditions unrelated to a faulty left cylinder head that may cause the MIL to illuminate.
These conditions may require repairs that are needed for proper diagnosis of the underlying
condition. Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2)
required to bring the vehicle’s emission system up to factory specifications are not covered by this
warranty extension.
Damage or malfunctions caused by outside influence, such as damage due to an accident, or
vehicle misuse or neglect, as well as repairs that are (1) necessary for proper diagnosis of these
other conditions or (2) required to bring the vehicle up to factory specifications are not covered by
this warranty extension.
WARRANTY EXTENSION COVERAGE LIMITATIONS
The warranty and maintenance information that came with the owner’s vehicle contains information on
the limited warranties applicable to their Volkswagen model. Owners should read these limited
warranties carefully to determine their warranty rights and obligations, as this information also applies
to the coverage provided to them in this warranty extension.
REPAIR PROCEDURE
Refer to Technical Bulletin Instance Number 2038672 for the applicable repair procedure.
VEHICLE ELIGIBILITY
To determine if a vehicle is eligible for the Left Cylinder Head Limited Warranty Extension, check the
VIN in ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the "Enhanced
Coverage" section of the "Vehicle Data" screen in ElsaPro will be populated with the warranty
extension parameters.
SAGA WARRANTY CLAIM TYPE AND SERVICE NUMBER
Dealers must use the following claim type and service number when submitting warranty claims for the
Left Cylinder Head Limited Warranty Extension.
Claim Type:
1PT
Service Number:
1570
Damage Code:
3.63.1.20
0055
HIGH-PRESSURE FUEL PUMP LIMITED WARRANTY EXTENSION
Volkswagen has extended the warranty for the high-pressure fuel pump (HPFP) under specific
conditions to 10 years or 120,000 miles, whichever occurs first, from the vehicle’s original in-service
date, for certain 2009 – 2012 Model Year (MY) Volkswagen TDI® engine vehicles.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
“demonstrator” or “company” car, on the date such vehicle was first placed in service.
This warranty extension is fully transferable to subsequent owners.
Volkswagen of America, Inc.
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Page 187
CERTAIN 2009 – 2012 MY JETTA TDI VEHICLES
CERTAIN 2009 – 2012 MY JETTA SPORTWAGEN TDI VEHICLES
CERTAIN 2010 – 2012 MY GOLF TDI VEHICLES
CERTAIN 2009 – 2012 MY TOUAREG TDI VEHICLES
CERTAIN 2012 MY PASSAT TDI VEHICLES
This warranty extension covers the replacement of the highpressure fuel pump only if:
This warranty extension covers the replacement
the vehicle has a Volkswagen-approved misfueling
guard installed prior to the HPFP failure and
the correct, uncontaminated fuel is present in the
vehicle.
Diagnosis to determine the cause of the failure will be
covered regardless if the HPFP replacement is covered by
the warranty extension.
of the high-pressure fuel pump only if:
the correct, uncontaminated fuel is present
in the vehicle.
Diagnosis to determine the cause of the failure
will be covered regardless if the HPFP
replacement is covered by the warranty
extension.
Upon confirmation of both the correct, uncontaminated fuel
Upon confirmation of the correct,
and the installation of the misfueling guard, the highpressure fuel pump will have coverage under this warranty
extension.
uncontaminated fuel, the high-pressure fuel
pump will have coverage under this warranty
extension.
If the misfueling guard is damaged or absent, or if analysis
shows incorrect or contaminated fuel, the vehicle will not
have coverage under this extension.
If analysis shows incorrect or contaminated fuel,
the vehicle will not have coverage under this
extension.
Refer to Technical Bulletin Instance Number 2041063 for
the applicable repair procedure.
Refer to Technical Bulletin Instance Number
2041057 for the applicable repair procedure.
Additionally, this warranty extension will not cover:
Any damage or malfunctions caused by the installation of non-factory components intended to
modify the engine and/or allow the vehicle to run on a non-commercially manufactured “alternate”
fuel.
Other conditions unrelated to a faulty high-pressure fuel pump that may cause the MIL and/or
glow plug light to illuminate. These conditions may require repairs that are needed for proper
diagnosis of the underlying condition. Any repairs that are (1) necessary for proper diagnosis of
these other conditions or (2) required to bring the vehicle’s emission system up to factory
specifications are not covered by this warranty extension.
Damage or malfunctions caused by outside influence, such as damage due to an accident, or
vehicle misuse or neglect as well as repairs that are (1) necessary for proper diagnosis of these
other conditions or (2) required to bring the vehicle up to factory specifications are not covered by
this warranty extension.
VEHICLE ELIGIBILITY
To determine if a vehicle is eligible for the High-Pressure Fuel Pump Limited Warranty Extension,
check the VIN in ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the
"Enhanced Coverage" section of the "Vehicle Data" screen in ElsaPro will be populated with the
warranty extension parameters.
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SAGA WARRANTY CLAIM TYPE AND SERVICE NUMBER
Dealers must use the following claim type and service number when submitting warranty claims for the
High-Pressure Fuel Pump Limited Warranty Extension.
Claim Type:
1PT
Service Number:
2374
LOANER VEHICLE ELIGIBILITY
Active VW Customer Mobility Program (VWCMP) loaner vehicles are eligible to receive $35 per day
for loaner expense reimbursement under this warranty extension. For dealers enrolled in the
VWCMP, a non-VWCMP loaner vehicle can be provided at a reimbursement rate of $25 per day or a
VW rental at $35 if a VWCMP loaner is not available. These claims must be submitted in SAGA on a
separate line using claim type 1SP.
ADDITIONAL IMPORTANT INFORMATION
The results of any VAS 6774 test procedure must be recorded on the repair order and entered into the
Comment section of the claim. When the VAS 6774 specific gravity test result or the gasoline vapor
(sensor head) test result indicates incorrect/contaminated fuel, a printout of the fuel sample lab report
(Certificate of Analysis) is a mandatory claim documentation requirement. The Certificate must be
attached to the repair order to substantiate a diesel fuel system diagnosis only warranty claim (when
the Certificate of Analysis result = "Fail") or diagnosis and repair warranty claim (when the Certificate
of Analysis result = "Pass").
An automated email (example below) will be forwarded to the Dealer advising them that the fuel
sample lab report (Certificate of Analysis) is available. The email will include an embedded link to VW
Google (allowing the Dealer to log in right from the email) and will instruct the Dealer on how to obtain
the report (Certificate of Analysis).
Automated Email Example
Fuel Sample Lab Report (Certificate of Analysis) Examples
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3.63.1.21
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Page 189
INJECTION PUMP LIMITED WARRANTY EXTENSION
Volkswagen has extended the Emissions Control Systems Warranty for injection pump replacement
under specific conditions to 10 years or 120,000 miles, whichever occurs first, from the vehicle’s
original in-service date, for certain 2011 – 2013 Model Year Volkswagen 2.0 L TFSI engine vehicles.
Certain states have voluntarily adopted California-mandated emissions warranties only for vehicles
equipped to meet California’s Partial Zero Emissions Vehicle (PZEV) emissions requirements. These
vehicles can be identified by inspecting the Vehicle Emission Control Information Label located under
the hood or by the US9 "Warranty Key" on the "Vehicle Data" screen in ElsaPro. Because of this, the
owner of a vehicle equipped to meet California’s PZEV emissions requirements living in one of these
states may have warranty rights that exceed the extended warranty offering described in this bulletin.
Owners should refer to the warranty information that came with their vehicle for additional details as to
whether or not this applies to their vehicle.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
This warranty extension is fully transferable to subsequent owners.
WHAT IS THE PROBLEM
Volkswagen has determined that under certain conditions, the output signal from the vehicle’s Engine
Control Module (ECM) to the in-tank fuel pump may reduce fuel supply pressure to the fuel rail. If this
happens, the Malfunction Indicator Light (MIL) will illuminate, and the DTC code P0087 "Fuel
Rail/System Pressure – Too Low Bank 1" will be stored in the ECM. A vehicle with this condition will
not pass an IM (emissions) inspection.
Please be aware that other conditions (unrelated to the issue described in this bulletin) may cause the
MIL in the vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs
for these other, unrelated conditions.
WHAT DOES THIS WARRANTY EXTENSION COVER
This warranty extension covers only the diagnosis and replacement of the injection pump.
WHAT IS NOT COVERED UNDER THIS WARRANTY EXTENSION
This warranty extension will not cover:
Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or
parts that alter the performance of the engine, engine controls, or exhaust system, such as the
installation of engine management components ("chipped" or "tuned" ECMs) not approved by
Volkswagen.
Other conditions unrelated to the injection pump that may cause the MIL to illuminate. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition.
Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle’s emission system up to factory specifications are not covered by this warranty
extension.
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Damage or malfunctions caused by outside influence, such as damage due to an accident, or
vehicle misuse or neglect, as well as repairs that are (1) necessary for proper diagnosis of these
other conditions or (2) required to bring the vehicle up to factory specifications are not covered by
this warranty extension.
REPAIR PROCEDURE
Refer to Technical Bulletin Instance Number 2031426 for the applicable diagnosis procedure.
VEHICLE ELIGIBILITY
To determine if a vehicle is eligible for the Injection Pump Limited Warranty Extension, check the VIN
in ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the "Enhanced
Coverage" section of the "Vehicle Data" screen in ElsaPro will be populated with the warranty
extension parameters.
SAGA WARRANTY CLAIM TYPE AND SERVICE NUMBER
Dealers must use the following claim type and service number when submitting warranty claims for the
Injection Pump Limited Warranty Extension.
Claim Type:
Service Number:
3.63.1.22
1PT
2463
HEATER CORE LIMITED WARRANTY EXTENSION
Volkswagen has extended the warranty for the heater core under specific conditions to 10 years or
120,000 miles, whichever occurs first, from the vehicle’s original in-service date, for certain 2013 –
2014 Model Year Volkswagen Passat TDI vehicles with engine code CKRA.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
“demonstrator” or “company” car, on the date such vehicle was first placed in service.
This warranty extension is fully transferable to subsequent owners.
WHAT IS THE PROBLEM
An occupant may notice that the cabin heating output is insufficient on the passenger side.
WHAT DOES THIS WARRANTY EXTENSION COVER
This warranty extension covers the diagnosis and replacement of the heater core in cases where there
is insufficient heating output on the passenger side of the vehicle.
WHAT IS NOT COVERED UNDER THIS WARRANTY EXTENSION
This warranty extension will not cover damage or malfunctions caused by outside influence, such as
damage due to an accident, or vehicle misuse or neglect, as well as repairs that are (1) necessary for
proper diagnosis of these other conditions or (2) required to bring the vehicle up to factory
specifications.
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REPAIR PROCEDURE
Refer to Technical Bulletin Instance Number 2040580 for the applicable repair procedure.
VEHICLE ELIGIBILITY
To determine if a vehicle is eligible for the Heater Core Limited Warranty Extension, check the VIN in
ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the "Enhanced
Coverage" section of the "Vehicle Data" screen in ElsaPro will be populated with the warranty
extension parameters.
SAGA WARRANTY CLAIM TYPE AND SERVICE NUMBER
Dealers must use the following claim type and service number when submitting warranty claims for the
Heater Core Limited Warranty Extension.
Claim Type:
110
Service Number:
3.63.2
8023
WARRANTY EXTENSION FOR DEMONSTRATOR, SERVICE LOANER, DRIVER
EDUCATION, DEALER DAILY RENTAL OR VWOA COMPANY CARS
As of August 1, 2007, warranty extensions can no longer be purchased for vehicles that have been put
in service prior to the retail delivery date. These vehicles include:
Demonstrators
Service loaners
Driver education vehicles
Dealer daily rentals
VWoA company cars purchased by the dealer
Claims submitted for warranty extensions purchased through July 31, 2007 will continue to be honored
until their normally scheduled expiration date or mileage, whichever occurs first.
When both the demonstrator extension and WorldAuto Certified Pre-Owned Limited Warranty apply,
the demo extension takes precedence. This extension only pertains to the NVLW. No other warranties
or Volkswagen Carefree Maintenance can be extended.
WARRANTY EXTENSION REPAIR CLAIM PROCESSING – CLAIM TYPE S10
The warranty extension claim is processed in the usual manner. Claim type S10 extends the new
vehicle warranty by the remaining time and mileage of the warranty extension.
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