Audi

New 2015 2.0L TDI Vehicles
Communication Toolkit for Dealers
April 14, 2017

Table of Contents
New MY15 TDI Vehicle Communications Toolkit
Introduction Letter
Official Approved Emissions Modification Recall
(23T4)

Page 3
Page 4

Sales Preparation Process Roadmap

Page 24

Required Compliance Materials

Page 26

New MY15 2.0L A3 TDI Vehicle Sales Dealer Letter

Page 29

Important Information About Your 2015 2.0L TDI
Audi Generation 3 Engine – Attachment D
Additional Disclosures Regarding This Vehicle –
Attachment F
Warranty Policies and Procedure Bulletins
(Number: AWA-17-08 and AWA-17-09)

Page 31
Page 47
Page 50

Retail Support Programs

Page 55

TDI Advertising and Communications Guidelines

Page 56

MY15 Audi A3 Support Program

Page 57

AFS Informational Bulletin – 2.0L TDI Retail
Financing Program

Page 58

AFS Special and Standard APR Program

Page 59

Audi Owner Loyalty Program

Page 60

Dealership Employee Purchase Program

Page 62

2

Audi of America, Inc. • 2200 Ferdinand Porsche Dr. • Herndon, VA 2017

Subject: New MY15 2.0L TDI Vehicle Sales Communication Toolkit
Dear Dealer Partners,
As noted previously, we have secured regulatory authorization to begin sales
of MY15 TDI vehicles that have undergone an Approved Emissions
Modification. To make the process as simple as possible, we have created
the following Communications Toolkit for your navigation. Inside this
package are the steps that need to be completed in order to ensure that the
affected vehicles are brought to sale readiness.
This package contains the following information:
•
•
•
•

Audi of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
+1 703 364 7000
www.audiusa.com

A copy of the official Approved Emissions Modification Recall (23T4)
A process roadmap which provides the seven steps to ensure “Sales
Preparation” success
Complete details of required compliance materials that must be
included with the sale of an affected vehicle
A collection of dealer retail support programs to assist with the sales
of these vehicles

We believe that these tools will streamline the necessary Approved
Emissions Modification activity and mitigate any confusion regarding the
process. If you have any additional questions, please contact your Audi of
America field support team.
Thank you for your continued support, effort and partnership as we
complete this important milestone.
Sincerely,

Audi Operations

3

Official Approved Emissions Modification Recall (23T4)

4

Emissions Recall
Code: 23T4
REVISION
Subject
Release Date
Revision Summary
Affected Vehicles

2.0L TDI Engine (GEN 3) Emissions Control Software – USA ONLY
April 10, 2017
Additional steps added for New inventory sales requirements.
U.S.A.: 2015 MY Audi A3 2.0L TDI
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

The Environmental Protection Agency and California Air Resources Board have determined
that Audi A3 vehicles equipped with a 2.0L 4-cylinder TDI engine do not comply with applicable
emissions regulations. The emissions control systems on the vehicles will not control emissions
under off-cycle conditions as effectively as during the federal test procedure. The extent of the
emissions increase under off-cycle conditions depends upon how the vehicles are driven.

Corrective Action

Install updated emissions control system software, install a TDI Emissions Modification – Proof
of Partial Completion Label and install a Supplemental Vehicle Emissions Control Information
Label.
If the vehicle has been modified by the customer prior to receiving the emissions modification
in a manner that may yield a non-compliant emissions system (for example, removal of a
catalyst, installation of parts that impact emissions or emissions- related parts, or modifications
to the ECU or computer software of the vehicle), Audi may not be able to perform the emissions
modification until the customer corrects such modification.

Code Visibility

On or about January 12, 2017, this campaign code showed open on affected vehicles in Elsa.
On or about January 12, 2017, affected vehicles were identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.

Owner Notification

Owner notification took place in January 2017.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Emissions Modification – Proof of Partial Completion
Label and the appropriate Supplemental Vehicle Emissions Control Information Label after
work is complete. Additional shipments will be released based on the volume of
completed repairs claimed through SAGA. The parts will not be available for order
through the website at this time.

5

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

23T4

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Vehicle Wash/Loaner
Criteria I.D.

Do not claim wash/loaner under this action
8V
*Perform software update, install TDI Emissions Modification – Proof of Partial
Completion Label and install Supplemental Vehicle Emissions Control Information
Label.
Labor operation: 2360 25 99

75 T.U.

*Labels are sent free of charge. They cannot be charged to this campaign.
FOR NEW VEHICLE INVENTORY VEHICLES ONLY – MUST BE CLAIMED ON A SEPARATE LINE –
DO NOT PUT ON CAMPAIGN CLAIM
Monroney Process Claim
Coding

Claim Type: 9SP
Serv #: 0183 – Campaign Related Inspection
Damage Code: 0010
Damage Location: Null

(Work steps from
Appendix A)

LOP #: 01830199 .20TU
Causal Indicator: 01830199
DO NOT PUT MONRONEY PROCESS CLAIM CODING ON CAMPAIGN CLAIM

6

Campaign Work Procedure

23T4 Emissions Recall

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Quantity

Part Number

Part Description

1

03L 010 005 J

Supplemental Vehicle Emissions Control Information Label

1

CAMP TDI 2016_3A

TDI Emissions Modification – Proof of Partial Completion Label

Labels are sent free of charge. Additional shipments will be released based on the
volume of completed repairs claimed through SAGA. The parts will not be available for
order through the website at this time.
For any additional inquiries contact labelrequest@audi.com.
Required Tools
•

VAS6150X – Diagnostic Tester (or equivalent)

•

VAS5054X – Remote Diagnosis Head (or
equivalent)

•

GRX3000VAS – Battery Tester/Charger

7

•
•

Service Modification Validation Web App
tdi-inform.track360.com
TIP
This web application is compatible with desktops,
laptops, Apple and Android mobile devices running
the most current versions of FireFox, Chrome,
Safari, or Explorer as well as iOS 9+ on iPads and
iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and
validate the modification will stop the processing of
payment for your dealership even if the
modification has been completed.

Emissions Modification Instruction
Section A - Check for Previous Emissions Modification
TIP
If the TDI Emissions Modification – Proof of Partial Completion Label (CAMP TDI 2016_3A) is present, no further
work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of modification, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

8

•

Check for other Open campaign actions .

•

Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.

Proceed to Section B

NOTE
Vehicle Sales REQUIREMENTS!
Additional REQUIRED steps are necessary for NEW
vehicles.

•

For NEW vehicles, obtain VIN-specific and other
necessary items according to Appendix A.
Complete Appendix A in addition to this repair.

Section B – Emissions Modification Procedure

NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed.

9

NOTE
RISK of Non-payment!
Ensure that the “check mark” is present prior
to beginning any work.
•

Ensure the Service Initiation Form has a “check
mark” .
o

If the Service Initiation Form does not
have
a
“check
mark”
,
immediately contact
your Service
Consultant to complete the initiation.

o

If “check mark” is present, initiate
Service Modification Documentation
Form and continue work.

DO NOT proceed with any work unless you can initiate
the Service Modification Documentation Form.
Proceed to Section C

Section C – Check for Pre-existing MIL ON Conditions and Vehicle Modifications

•

Check for illumination of the MIL .
o If MIL is illuminated, STOP, obtain GFF
diagnostic log, create an ATA ticket and
contact the Audi Technicians Helpline.
o If MIL is not illuminated, continue work
procedure.

TIP
•

•

ATA cases regarding MIL ON conditions
require a GFF diagnostic log to be uploaded
at the time of first contact.

Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment related to emissions components
are found, STOP, create a VTA ticket and

10

contact the Volkswagen Technicians
Helpline.
o If vehicle modifications from original
equipment related to emissions components
are not found, continue work procedure.

Proceed to Section D

11

Section D – Software Update Procedure
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.
•

Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.

If using the Bluetooth VAS 5054A transmitter head, it is connected to the tester with a USB cable.
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
•

Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth.

The Bluetooth function of the scan tool is physically switched off .

VAS 6150 & VAS 6150A

VAS 6150B

VAS 6150C

(Front panel behind handle)

(Right side behind WIRELESS door)

(Left side behind SC/EX door)

12

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version
Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
Things to check before starting Software Version Management (SVM):

Verify your network connection through LAN by checking the connection icon (lower right of the home
screen).

Check the icon within the ODIS
software that you have a connection.

Within the Connection Tab, verify that the
Connection type(s) display “Internet” .

Start a connections test and verify that
all connections pass.

13

•

Open the hood.

•

Open the battery cover.

•

Attach the GRX3000VAS Tester/Charger to the
vehicle battery.

•

Switch the ignition on.

•

Apply the parking brake.

•

Switch the headlights off.

•

Connect the VAS6150X Diagnostic Tester (or
equivalent) to the vehicle.

•

Start the ODIS program.

•

Confirm that scan tool is communicating with the
diagnostic head by USB .
o

If the Bluetooth symbol is shown then disconnect the diagnostic head
from the vehicle and reconnect the USB