Electronic Service Bulletin SRV-ESB-16-002

2.6 Loss of the Code Card
In case of loss of the Code Card it is not possible to temporarily start the engine by entering the electronic
code written on the Card.
WARNING
It is NOT possible to order only the Code Card as spare part; in this case it is necessary to purchase
and replace the components indicated below:
 ignition switch (with full lock kit);
 engine control unit;
 instrument panel control unit.
After the installation of the components mentioned above, perform the key memorization procedure
described on page 9.
2.7 Immobilizer override procedure
The immobilizer override procedure can be performed in two ways:
1) Enter the alphanumeric keypad of the diagnosis test equipment (MATHESIS, DDS and DDS 2.0) the key
electronic code indicated on the rear side of the Code Card.

2) Use the throttle control and follow the procedure indicated below:
a) Turn the Key ON with the black key, open the throttle control completely and keep it fully opened.
The EOBD light on the instrument panel turns off after a preset time of 8 seconds.
b) When the EOBD light turns off, release the throttle control.
c) The EOBD light will then start flashing again.
Enter the electronic code indicated on the Code Card.
d) Count the number of flashes of the EOBD light that must correspond to the first digit of the secret
code.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

Fully open the throttle control for 2 seconds and release it; this way, the system acknowledges the
first digit, the EOBD light turns on and remains on for a preset time of 4 seconds.
Repeat the operation until entering the last digit.
If no operation is performed with the throttle control, the EOBD light will flash 20 times, then it will
remain on and the procedure must be repeated.
e) If the code has been entered correctly, when releasing the throttle control one of the following two
cases will happen:
1) the EOBD light will start flashing to indicate the occurred override; the warning light will turn off
after 4 seconds or if the engine exceeds 1000 rpm.
2) The IMMO light flashes until the engine rpm reaches 1000 rpm, or until the engine is restarted.
f) If the code has not entered correctly, the EOBD and IMMO lights remain on and it is possible to
repeat the operations starting from point b) for an unlimited number of times.
NOTE
If the throttle control is released before the preset time, the light turns on again and it is
necessary to turn the key OFF and repeat the sequence from point a).
2.8 Replacement of the instrument panel
In case of instrument panel failure it is possible to replace it by ordering a new spare instrument panel; then
it is necessary to perform the key memorization procedure described on page 9.
WARNING
We remind you NOT to use instrument panels that have already been paired with other keys.
2.9 Replacement of the engine control unit
In case of engine control unit failure it is possible to replace it by ordering a spare control unit.
The control unit will reprogram automatically upon the first key ON performed with the red key.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

2.10 Replacement of the ignition switch
1) In case of damage of the ignition switch and if you have a red key, it is necessary to order and install the
following spare parts:
 ignition switch (with full lock kit and Code Card);
 remove the transponder from the old red key;
 insert the transponder in the new red key;
 replace all lock kits;
 perform the key memorization procedure described on page 9.
The keys of the old ignition switch (2 black keys and 1 red key) will no longer be acknowledged by the
system.
WARNING
Remember to keep the original Code Card supplied with the bike as it allows starting the engine
with the immobilizer override procedure described on page 15.
2) In case of replacement of the ignition switch and if you do NOT have a red key, it is necessary to order
and install the following spare parts:
 key switch (with full lock kit);
 engine control unit;
 instrument panel control unit;
 after the installation, perform the key memorization procedure described on page 9.
2.11 Replacement of the antenna
In case of antenna fault and/or replacement, it is possible to order a new one and install it in the ignition
switch.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

3. I2K System (Immobilizer, 2 Keys, Code Card)
In the table here below there are all the Ducati models equipped with the I2K Immobilizer System:

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

All vehicles provided with I2K Immobilizer System are supplied with:
 2 keys
 1 Code Card
Keys

Code Card

The black keys contain the electronic device (transponder) that allows starting the engine only if the same
key is acknowledged by the instrument panel control unit.
The Code Card allows deleting and reprogramming other black keys in case one or both original keys are lost.
WARNING
If the Code Card gets lost, it will NO longer be possible to reprogram other keys; in this case we
recommend keeping the Code Card in a safe place.
3.1 I2K System operation
The key inserted in the ignition switch (where mechanically compatible) allows its rotation to ON. In this
position the bike's electric system and electronic control units are powered; the instrument panel uses the
antenna to read the electronic code memorized in the transponder contained in the key and compares it
with the stored ones that can start the engine. After the acknowledgement, the instrument panel allows
starting the engine.

Immo
obilizer Syste
ems
Mode
els: All mode
els from Mod
del Year 200
06 to Model Year 2016

Elec
ctronic Service Bulletin SRV-ESB--16-002

Please find be
elow a chart explaining the
t I2K Syste
em operatio
on:
Supp
plied key

Key sw
witch-antenn a assembly

Ig
gnition switc
ch

Instrumentt panel

Antenna

3.2 Key mem
morization procedure
p
on
o new systtem
To
o memorize the keys in the I2k Systtem it is nec
cessary to m
memorize minimum 2 an
nd maximum
m 3 keys.
Before storing the keys make
m
sure th
he ignition sw
witch has be
een OFF for at least 30 seconds.
1)) Cut tie (1)) to release the
t keys and
d avoid any interference
e during the code acquissition of the transponder
inside the keys.
NO
OTE
Ens
sure that the
e keys are att least 50 cm
m from anoth
her.

Immo
obilizer Syste
ems
Mode
els: All mode
els from Mod
del Year 200
06 to Model Year 2016

Elec
ctronic Service Bulletin SRV-ESB--16-002

2)) Perform a Key-ON with the black key.
The countd
down of 30 tenths of a second
s
startts on the insstrument pan
nel.

3)) Perform a Key-OFF before the coun
ntdown of 30
0 tenths of a ssecond displayed on the instrument p
panel is over;;

4)) Perform a Key-ON with the second black key 2.
down of 30 tenths of a second
s
startts on the insstrument pan
nel.
The countd

5)) Perform a Key-OFF before the coun
ntdown of 30
0 tenths of a ssecond displayed on the instrument p
panel is over;;

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

6) Perform a Key-ON with the first black key.

If the procedure is completed successfully the message “Memorization OK” will be displayed on the
instrument panel.

Memorization OK

3.3 Loss or damage of one black key
In case of loss or damage of one of the 2 black keys, it is necessary to:
 order a spare black key with transponder;
 copy the mechanical part of one of the keys in your possession;
 perform the key deletion procedure and then the memorization procedure described on page 20.
3.4 Key deletion procedure
To delete the memorized keys it is necessary to use the electronic code indicated on the rear side of the
Code Card.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

1) Keep button (A) pushed up and at the same time turn the key ON with the black key in your possession.

2) Select “REPR” in the instrument panel menu.
The instrument panel shows the initial code “00000”; by keeping button (A) pushed down “▼“ for 3
seconds you activate the procedure to enter the electronic code indicated on the Code Card.

3) The first digit on the left starts flashing and it is therefore possible to enter the first digit of the code
indicate on the Code Card by pushing button (A) down “▼” (the counter increases its value by one unit
every time the button is pushed down “▼” until digit 9; then, it starts the sequence again).

4) To confirm the entered digit, push button (A) up “▲” and enter the second digit of the code indicated
on the Code Card.

5) Proceed in the same way for all 5 digits of the number indicated on the Code Card.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

Once the 5 digits of the electronic code have been entered, the instrument panel will show “Pro.” and
the entered code will start flashing. Then turn the key OFF.
From now on, the instrument panel control unit (Immobilizer) has no memorized code and it is possible
to memorize the keys following the procedure on page 20.
NOTE
If the entered code is wrong, the instrument panel will show the initial code “00000” and it will
be necessary to repeat the procedure described before.
3.5 Loss or damage of both black keys
In case of loss, damage or replacement of both black keys it will be necessary to order the new lock unit
consisting in:
 1 ignition switch (complete with lock unit);
 2 black keys;
 1 Code Card;
After the component installation, it is necessary to use the old Code Card to delete the keys memorized in
the instrument panel control unit as explained on page 22 and then repeat the memorization procedure of
the new keys as described on page 20.
WARNING
It is necessary to keep both Code Cards and identify them as:
 the old Code Card allows deleting and programming of the other keys in the instrument panel
control unit.
 the new Code Card allows reprogramming the keys in case of instrument panel replacement.
3.6 Loss of both black keys and the Code Card
In case both black keys and the Code Card get lost, it will be necessary to order the following spare parts:
 1 Instrument panel;
 1 ignition switch (complete with lock unit);
 2 black keys;
 1 Code Card;
 1 tank plug;
After the installation of these components, perform the key memorization procedure described on page 20.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

3.7 Loss of the Code Card
In case of loss of the Code Card it will no longer be possible to delete and program new black keys.
Therefore, if both black keys are lost or damaged it will be necessary to order and install the following spare
parts:

Ignition switch kit (complete with lock unit);

the instrument panel control unit.
After the installation of these components, perform the key memorization procedure described on page 20.
3.8 Replacement of the instrument panel control unit
In case of replacement of the instrument panel control unit it is necessary to memorize the keys as
explained on page 20.
3.9 Replacement of the antenna
In case of antenna fault and/or replacement, it is possible to order a new one and install it in the ignition
switch.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

4. HF System (Hands Free, 2 Keys)
In the table here below there are all the Ducati models equipped with the HF Immobilizer System:

Immo
obilizer Syste
ems
Mode
els: All mode
els from Mod
del Year 200
06 to Model Year 2016

Elec
ctronic Service Bulletin SRV-ESB--16-002

All vehicles equipped with HF
H Immobilizzer System have
h
a stand
dard supply cconsisting in
n:
 1 active
e key
 1 passiv
ve key
ACTIVE KEY

PASSIVE KEY
Multistrada
M
MY10-14
M
– Dia
avel MY11-16
6

Multiistrada MY15
5-16

XDiavel MY16
6

k
(black key)
k
is a me
echanical “flip” key thaat contains a circuit with 2 types of key code
e
The active key
ement system
ms:
accknowledge
 active, at
a high frequ
uency
 passive
e, at low freq
quency (transponder)
The active sy
ystem at hig
gh frequency
y needs to be
b battery p
powered (3V
V button batttery, CR 2032) whereas
s
th
he passive system at low
w frequency
y does not ne
eed a powerr supply.
The passive key (red ke
ey) is a mechanical key provided w ith a transpo
onder and iss used only if the active
e
ke
ey gets lostt. The Immo
obilizer syste
em acknowledges the kkey when th
he same keyy is moved close to the
e
Hands Free control
c
unit antenna.
a

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

The Hands Free control unit is the Immobilizer of this system and allows acknowledging the electronic
codes of the keys.
The Immobilizer system consists of 2 antennas:
 one integrated in the Hands Free control unit wiring and dedicated to the acknowledgement of the
high-frequency keys (active key);
 one dedicated to the low-frequency key acknowledgement system connected to Hands Free control
unit by means of a 2-way connector and is positioned in different areas of the bike according to the
model. This antenna is used by the system also to “monitor” the active key and start the highfrequency communication.
4.1 HF System operation
Working on the key-ON button on the RH switch and/or the Hands Free control unit, it is possible to
activate the key acknowledgement system that can occur in active or passive mode.
NOTE
In case of flat battery or active key operation fault, it is possible to acknowledge the key using the
passive mode of the same key (black key) or as an alternative using the same passive key (red key);
it is sufficient to move one of the 2 keys close to the low-frequency antenna of the Hands Free
control unit, which is positioned in different areas according to the bike model.

ACTIVE MODE

Antenna

Active key

Hands-Free control unit

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

PASSIVE MODE
Multistrada 1200 MY10-14

Multistrada 1200 MY15

Diavel MY11-16

XDiavel MY16

4.2 Recovery procedure via Pin Code
If the key is not acknowledged in active or passive mode, it is possible to use the “recovery” procedure
that entails the use of a Pin Code (secret code) to release the engine start. This Pin Code is memorized in
the instrument panel control unit and not in the Hands Free one.
WARNING
The Immobilizer release function via Pin Code is available ONLY if the Customer has performed the
memorisation procedure of the secret code in the instrument panel control unit.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

To perform the recovery procedure, if the Pin Code has already been memorized in the instrument panel
control unit, follow the procedure described below:
1) perform a key ON with the button on the Hands Free control unit.
The instrument panel shows “INSERT PIN CODE”:

2) Using the UP and DOWN buttons of the left-hand switch it is possible to enter the Pin Code set by the
Customer and start the engine.

WARNING
When the instrument panel control unit is replaced, it is necessary to set the Pin Code again;
otherwise it will not be possible to perform the recovery procedure.
4.3 Pin Code deletion procedure
If you do not remember the Pin Code memorized in the instrument panel control unit, it will be possible to
delete it ONLY using the DDS 2.0 instrument following the operations described below:
1)
2)
3)
4)

access the “Self-diagnosis” section of the instrument panel control unit;
select ”Settings”;
select “Reset Pin Code”;
select “Confirm” and the Pin Code will be deleted.
NOTE
To perform these operations it is necessary to turn the key ON using a key acknowledged by the

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

Immobilizer.
4.4 Active key battery replacement procedure
The replacement procedure of the active key battery varies according to the model.
 Multistrada 1200 MY15-16 and XDiavel MY16:
1) Remove the mechanical part from the key, remove the rear plastic shell (1) of the key grip by
pushing it towards the key mechanical part and lifting it up as shown in the figure.

2) Remove the protection (2) of the battery and the battery (3) (the positive pole must be facing up).

3) Position the battery protection (2), reposition the rear plastic shell (1) by pushing it with a slight
pressure as shown in the figure. Make sure that the cover is closed correctly.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

 Multistrada 1200 MY10-14 and Diavel MY12-16:
1) Remove the mechanical part of the active key.
Use a large sized coin to pry open the shells of the plastic grip (2 Euro coin) as shown in the figure.

2) Remove the printed circuit board (1) prying it up gently with a small flat screwdriver, as shown in
the figure.
3) Slide the battery (2) out of the printed circuit (1) and replace it with a new one (the positive pole (+)
must be facing up).

4) Reinsert the printed circuit board (1) from the side with the battery (2) into the plastic shell.
Apply slight pressure on the antenna (3) of the printed circuit board until you hear the engagement
"click".

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

5) Align the two shells of the grip and press on the area indicated by the arrows to close them again.
NOTE
Make sure you hear the usual “click” that indicates that the two shells are closed and check
the key operation.

4.5 Loss or damage of the active key
In case of loss of the active key (black key) it is necessary to order a new one with electronic board and key
insert to be milled (not coded); the mechanical part of the passive key (black key) in your possession must
be duplicated in the new active key.
To reprogram the new active key follow the procedure of key memorization on Hands Free control unit
described on page 34.
4.6 Loss or damage of the passive key
In case of loss of the passive key (red) it is necessary to request a new red key to be milled (not coded); the
mechanical part of the key in your possession must be copied in the new passive key.
To reprogram the new active key follow the procedure of key new memorization on Hands Free control unit
described on page 34.

Immobilizer Systems
Models: All models from Model Year 2006 to Model Year 2016

Electronic Service Bulletin SRV-ESB-16-002

4.7 Key new memorization on Hands Free control unit
WARNING
The key memorization procedure indicated below is ONLY available in case of duplication of one of
the 2 keys (active or passive).
To memorize the new key with DDS 2.0 it is necessary to follow the procedure below:
1) turn the key ON;
2) connect the bike to the DDS 2.0 diagnosis instrument;
3) select the bike model;