Investigations List

After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted.  If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.



NHTSA Action Number: PE22005

Date Opened: 2022-06-03

Date Closed: 0000-00-00

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Component Description: ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

Recall Campaign:

Summary Description: No Restart After Auto Start/Stop Engages


Summary

The Office of Defects Investigation (ODI) has received 221 complaints and several field reports alleging an issue with the Auto Start/Stop feature on 2016-2019MY HondaeBay Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Some of the complainants allege that a jump was required for the vehicle to restart. The subject vehicles are equipped with a 3.5L engine coupled with a 9-speed automatic transmission. To help improve fuel efficiency, the Pilot Touring and Elite vehicles are equipped with Auto Start/Stop capability. When the system is enabled by the driver and certain operating conditions are met, the Auto Start/Stop system will automatically shut off the engine when the vehicle comes to a complete stop. The engine is automatically restarted when the driver releases the brake pedal after a stop.ODI met with HondaeBay on various occasions on this issue. HondaeBay indicated that per the information provided from NHTSA complaints and TREAD (Transportation Recall Enhancement, Accountability and Documentation) reports, they have found a correlation with customers' allegations for the Auto Start/Stop failure to restart the vehicle when the system is activated. HondaeBay also indicated other HondaeBay models (HondaeBay Odyssey, AcuraeBay TLX & AcuraeBay MDX) with the 3.5L engines equipped with the 9-speed automatic transmissions experience the same failure mode.ODI is opening this Preliminary Evaluation (PE) to determine the scope and severity of the potential problem as well as to fully assess the potential safety related issues.The ODI reports cited above is available to review online at NHTSA.gov under the identification numbers:11460988, 11460883, 11460447, 11459660, 11458735, 11458381, 11457155, 11456934, 11455403 11455401, 11453319, 11453093, 11452332, 11452321, 11451808, 11451347, 11450957, 11450663 11450345, 11449116, 11447644, 11447349, 11446934, 11445511, 11442641, 11442620, 11442535 11442468, 11441844, 11441660, 11441235, 11441204, 11440646, 11439912, 11439645, 11439407 11439010, 11438187, 11438135, 11438002, 11437665, 11437316, 11437030, 11437015, 11436370 11435590, 11435157, 11434390, 11433928, 11433791, 11433774, 11433769, 11432995, 11432947 11432684, 11431787, 11431074, 11430682, 11430372, 11429701, 11429333, 11429157, 11428453 11428450, 11428196, 11428155, 11427940, 11426998, 11426596, 11426261, 11426003, 11425989 11425707, 11425332, 11425299, 11424916, 11424849, 11424823, 11424701, 11424476, 11424313 11423874, 11423376, 11423296, 11423256, 11422948, 11422805, 11422582, 11422535, 11422238 11421517, 11420943, 11420818, 11420073, 11419761, 11418363, 11418287, 11418102, 11418046 11417954, 11417464, 11416669, 11416520, 11416230, 11415596, 11415538, 11415513, 11415511 11415486, 11415484, 11415459, 11415456, 11415177, 11415162, 11414749, 11414726, 11414599 11413697, 11413488, 11413337, 11408277, 11407868, 11407827, 11407811, 11407328, 11406685 11406052, 11406010, 11405300, 11404268, 11404093, 11402786, 11400245, 11399267, 11397177 11396367, 11394835, 11390028, 11389479, 11389300, 11388092, 11387715, 11387418, 11386763 11386291, 11383861, 11378435, 11374730, 11374396, 11373973, 11372622, 11366532, 11366226 11364808, 11364796, 11364625, 11363493, 11362991, 11362177, 11362102, 11362082, 11361413 11361248, 11360107, 11355417, 11355394, 11354935, 11354559, 11354433, 11354112, 11354000 11353603, 11350074, 11349675, 11348637, 11343095, 11342856, 11342592, 11342271, 11339759 11339748, 11339432, 11339322, 11337408, 11337102, 11331934, 11331621, 11329220, 11329145 11329058, 11327864, 11327319, 11326789, 11326397, 11326247, 11325536, 11324266, 11323258 11321898, 11320101, 11319867, 11317205, 11312211, 11311877, 11311010, 11310802, 11307006 11306743, 11299470, 11298616, 11298219, 11292495, 11280570, 11278720, 11278706, 11278088 11278004, 11277093, 11271668, 11271229, 11271053.

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NHTSA Action Number: DP22001

Date Opened: 2022-05-27

Date Closed: 2022-07-28

Manufacturer’s Name: FordeBay Motor Company

Component Description: ENGINE

Recall Campaign:

Summary Description: Loss of Motive Power


Summary

The Office of Defects Investigation (ODI) received three petitions on March 17, March 18, and March 29, 2022, which requested a defect investigation into an alleged defect of the valves on model year (MY) 2021 FordeBay Bronco vehicles equipped with the 2.7L Eco-boost engines. The petitioners alleged that MY 2021 FordeBay Broncos vehicles are experiencing loss of motive power at highway speeds with no-restart due to catastrophic engine failures.On May 27, 2022, ODI opened this Defect Petition to evaluate whether to grant or deny the petition.ODI has identified 26 Vehicle Owners Questionnaires (VOQs) that relate to the alleged defect in the subject vehicles. Based on ODI's review of the applicable materials, including VOQs, NHTSA has decided to grant the petition and open a Preliminary Evaluation (PE22-007) to assess the scope, frequency, and potential safety-related consequences of the alleged defect.Accordingly, this Defect Petition is closed.The ODI complaints cited above can be reviewed at NHTSA.gov under the following ODI numbers:11448171, 11448461, 11450659, 11450702, 11450737, 11450788, 11450871, 11450879, 11451158, 11451503, 11451957, 11452074, 11452692, 11453669, 11453933, 11454098, 11455294, 11456219, 11456713, 11459262,11460124, 11460125, 11461178, 11463199, 11463296, 11464516.

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NHTSA Action Number: PE22004

Date Opened: 2022-04-10

Date Closed: 2023-06-13

Manufacturer’s Name: KiaeBay America, Inc.

Component Description: STRUCTURE:BODY:DOOR

Recall Campaign: 23V236

Summary Description: Power Sliding Door Auto Reverse Failure


Summary

On April 10, 2022, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) after receiving 5 consumer complaints alleging the Power Sliding Doors (PSD) auto-reverse function failed to work properly in the model year (MY) 2022 KiaeBay Carnival minivan vehicles.At that time, ODI was aware of 3 complaints alleging injuries to consumer?s arm, hand or shoulder caused by the closing PSD.Additionally, consumers alleged being trapped against the closing door while it was traversing in the closing direction.The initial complaints also alleged excessive force is needed to reverse the direction of the closing door.At this time, ODI is aware of 26 complaints and 11 injuries on the MY 2022 Carnival vehicles.In its August 2022 responses to ODI's Information Request on the PE, KiaeBay provided 36 customer complaints, 21 field reports, and 5 related warranty claims.KiaeBay also provided ODI with 21 reports of alleged injuries, however, KiaeBay stated that it was able to confirm only 9 injuries.Typically, these injuries are attributed to fingers and arms.The KiaeBay Carnival automatic stop and reversal system is designed to automatically reverse the direction of the closing PSD if it meets resistance from an object or person.It relies on resistance sensing technology which requires a minimum input force or pressure to trigger activation.The primary sensing components used to regulate the auto-reverse system activation are the anti-pinch sensor and the PSD motor torque systems.Following several discussions with ODI during this investigation, on March 31, 2023, KiaeBay filed a safety recall (NHTSA No. 23V-236) of 51,568 MY 2022 and 2023 KiaeBay Carnival vehicles (produced through February 22, 2023) to reduce the risk of injury from the closing PSD.The remedy will be to reprogram the PSD control module with an updated software that provides two warning chimes when the door begins to close or open (to alert the vehicle users the door is about to move).Also, the updated software will change the door speed to move more slowly as the door approaches its latching point.In view of the recall action being taken by KiaeBay, ODI is closing this PE.The agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11423165, 11442133, 11447955, 11448290, 11450964, 11458125, 11461462, 11466619, 11466623, 11468938, 11469661, 11471224, 11471232, 11472272, 11487649, 11487671, 11489378, 11489577, 11491053, 11498214, 11501337, 11507176, 11507880, 11509037, 11512506, and 11516428.

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NHTSA Action Number: RQ22001

Date Opened: 2022-04-10

Date Closed: 2023-10-30

Manufacturer’s Name: Pony.ai

Component Description: ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING

Recall Campaign:

Summary Description: Recall 22E-016


Summary

The Office of Defects Investigation (ODI) opened Recall Query RQ22-001 to evaluate the scope and remedy of Recall 22E-016. Recall 22E-016 addressed a defect causing the Automated Driving System (ADS) to shut down on a vehicle that was being operated by Pony.ai in a driverless mode. This condition resulted in a single vehicle crash on October 28, 2021. In the submitted recall report, Pony.ai identified the defect as a coding error. They also identified three (3) ADS units effected by the defect. Additionally, they stated that the relevant ADS code was revised to correct the error on the evening of the crash. Pony.ai uploaded the software to the affected units the following day. ODI sought more detailed information surrounding the failure and the failures of redundant ADS safety systems leading to the crash, and steps that Pony.ai has taken to prevent similar failures in the future. In their response, Pony.ai provided additional details regarding the origin and nature of the software error in the primary ADS unit which led to the incident and how Pony.ai became aware of the error. Pony.ai also provided details regarding errors which occurred in the installation of the redundant system installed in the incident vehicle, which led to the failure of that system. After thoroughly assessing the material submitted by Pony.ai, ODI believes that the company has properly identified both the error and the affected vehicles. The software upload completed immediately following the incident described above appears to have resolved the issue. Additionally, Pony.ai identified several process and procedural changes which they have either already undertaken, or plan to undertake, to prevent the recurrence of similar errors in the future. ODI is closing this Recall Query. NHTSA reserves the right to take additional action if warranted by new circumstances.

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NHTSA Action Number: EA22001

Date Opened: 2022-04-04

Date Closed: 2023-05-26

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Component Description: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

Recall Campaign:

Summary Description: Engine Stall - Turbo Failure


Summary

On March 29, 2021, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE 21-009) after the agency received 58 reports alleging engine stalling in 2013-2016MY AudieBay vehicle models A8, S6, S7, S8 & RS7 equipped with the 4.0L, twin-turbocharged engine. Complainants reported the vehicles would stall with no warning while driving at highway or city traffic speeds. Several of the complainants alleged an inability to restart. The complaints alleged the major contributing factor to the engine stalling was the failure of the turbochargers. The complaints cited the turbocharger failure was a result of oil starvation due to a clogged oil strainer in the turbocharger oil supply line.The location of the oil strainer in the turbocharger oil supply line is in the inner valley of the engine. It is not easily accessible, making servicing the component difficult. The oil strainer removes particles and carbon deposits from the oil before lubricating the turbochargers. Over time, if the debris is not removed from the oil strainer, it becomes clogged and prevents oil from flowing to the turbochargers. This causes the turbine bushings to run dry and overheat resulting in turbine shaft failure due to thermal stress.On April 04, 2022, PE21-009 was upgraded to an Engineering Analysis (EA22-001) to further assess the scope, frequency, and potential safety related consequences of the alleged defect. VolkswageneBay filed recall 22V-178 to replace the 30?m mesh oil strainer with a 90?m mesh oil strainer in the subject vehicles. VWeBay introduced the larger mesh oil strainer into production in March of 2017 effecting the 2017-2018MY vehicles.ODI reviewed information from VWeBay for vehicles that had the larger mesh installed in production. The data received showed, since the new oil strainer size of 90?m went into production for the 2017-2018MY, there has not been any reported incidents of turbocharger failures due to oil starvation or other failures that could be related to the larger screen mesh. In view of the recall being conducted by VWeBay and lack of any detrimental side effect to the turbocharger caused by the larger mesh, ODI is closing this Engineering Analysis (EA). The agency reserves the right to take additional action if warranted by future circumstances.11502847,11506565,11494663,11488813,11486393,11480926,11479882,11476289,11466761 11464663,11463254,11460580,11460496,11458973,11458804,11457556,11454753,11452668 11452589,11452584,11452383,11452175,11452111,11451724,11451724,11450995,11450988 11449661,11447092,11443657,11442867,11440536,11440052,11439959,11438691,11436461 11435619,11433925,11433733,11432336,11431661,11431421,11429704,11429584,11428128 11426929,11424203,11423603,11423337,11422431,11421084,11420626,11420342,11419693 11418884,11418437,11418433,11418135,11417635,11417351,11416095,11414578,11414235 11414064,11413359,11413285,11413214,11407510,11407450,11406897,11406821,11406637 11406460,11406416,11406291,11406287,11406277,11406273,11406263,11406256,11406251 11406229,11406222,11406208,11406204,11406197,11406182,11406015,11404665,11404426 11404348,11403823,11403430,11403268,11402684,11399435,11397821,11396241,11394763 11391037

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Recalls List


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Technical Service Bulletins TSB’s List


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Complaints List



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  • ⚡【OE All System Diagnosis, Seconds to Get VIN】Decode 7000+ not only generic but also enhanced DTCs from ABSeBay, Airbag, Transmission, TPMS … all systems found in today's cars; this car computer code reader also allows rapidly identifying most 2006+ cars (AutoVIN + Scan VIN/License), and instant diagnostics with only ONE tap. Want to review reports anytime? Use this OE-level scanner to upload diagnostic reports in cloud, or print them out on paper through a connected Wi-Fi printer.
  • 🆕【NEW DoIP & CAN-FD, 150+ Brands Coverage】You can always trust Autel scanners: #1 car coverage in industry, superior to most scanner automotriz. If you work on diverse makes/models worldwide, this 2025 Autel MK900 will satisfy you. It’s got the same vehicle coverage as high-end Autel scanners value at 2000 bucks: 150 brands (EU/US/Asian), US top-selling models (1996-2025), FCAeBay & Renault SGW, DoIP & CAN-FD (won't see in equal-level bidirectional scan tools). NO-IP limited version of MX900.

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Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API


 

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