After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE07014
Date Opened: 2007-03-13
Date Closed: 2007-06-12
Manufacturer’s Name: General Motors
, LLC
Component Description: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
Summary Description: FUEL TANK LEAK
Summary
IN JUNE 2007, GM WILL EXPAND ITS SPECIAL POLICY TO ADDRESS FUEL TANK INLET CHECK VALVE (ICV) FRACTURES ON CERTAIN MODEL YEAR (MY) TRAILBLAZER EXT AND GMC ENVOY XL VEHICLES.THE EXPANDED POLICY COVERS MY 2002-2004 TRAILBLAZER EXT, GMC ENVOY XL, AND GMC ENVOY XUV VEHICLES AND WILL EXTEND FOR A PERIOD OF 10 YEARS OR 150,000 MILES (WHICHEVER COMES FIRST).GM WILL PROVIDE FREE REPAIR OF THE FUEL TANK. IT IS SENDING LETTERS TO OWNERS BEGINNING IN JUNE OF 2007.THIS ACTION SUPERSEDES GM'S PREVIOUS 7 YEAR/70,000 MILE SPECIAL POLICY FOR MY 2002 TRAILBLAZER EXT AND ENVOY XL VEHICLES.THE CONDITION IS MOST OFTEN REPORTED AS ILLUMINATION OF THE SERVICE ENGINE SOON (SES) LIGHT.THE VEHICLE'S DIAGNOSTIC SYSTEM DETECTS THE PRESENCE OF A FUEL SYSTEM PRESSURE LEAK AND ILLUMINATES THE SES LIGHT.OTHER OWNERS REPORT SMELLING GASOLINE FUMES. THE ACTION TAKEN BY THE MANUFACTURER IS SUFFICIENT TO RESOLVE THE ISSUES RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
NHTSA Action Number: PE07015
Date Opened: 2007-03-13
Date Closed: 2007-07-13
Manufacturer’s Name: Mazda Motor Corp.
Component Description: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Recall Campaign: 07V295
Summary Description: FAILURE OF ENGINE/TRANSMISSION MOUNT
Summary
ON JULY 2, 2007 MAZDA NORTH AMERICAN OPERATIONS SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA REGARDING THE LEFT HAND SIDE (LHS) ENGINE MOUNT BOLTS IN APPROXIMATELY 5,700 MODEL YEAR (MY) 2007 MAZDASPEED3 VEHICLES BUILT FROM JUNE 26, 2006 THROUGH MAY 19, 2007 (MAZDA RECALL 4607F, NHTSA RECALL 07V-295).ACCORDING TO MAZDA, THE LHS ENGINE MOUNT COULD LOOSEN UNDER REPEATED LOADS PRODUCED DURING RAPID ACCELERATIONS.LOOSE BOLTS COULD PULL OUT OR BREAK, ALLOWING THE ENGINE AND TRANSMISSION TO DROP ON THE LEFT SIDE.WHEN THE ENGINE DROPS, THE DRIVESHAFT MAY BECOME DETACHED AND DISABLE THE VEHICLE.MAZDA WILL REPLACE THE LHS ENGINE MOUNT BOLTS IN THE RECALLED VEHICLES.IN ADDITION, THE LHS ENGINE MOUNT RUBBER AND BRACKET WILL BE INSPECTED AND REPLACED IF NECESSARY.MAZDA STATED IN ITS LETTER THAT IT CONTINUES TO BELIEVE THAT THERE IS NO UNREASONABLE RISK OF ACCIDENT OR INJURY ASSOCIATED WITH THE CONDITION, CITING THE LACK OF ACCIDENTS AND CONTENDING THAT MOST OF THE REPORTED INCIDENTS WERE IDENTIFIED BY OPERATORS BEFORE THERE WAS ANY EFFECT ON VEHICLE OPERATION. ODI DISAGREES WITH MAZDA.ALTHOUGH ONLY ABOUT HALF THE SUBJECT VEHICLES HAD ENTERED SERVICE BY THE CUTOFF DATE OF THE FAILURE DATA SUBMITTED BY MAZDA, ODI'S ANALYSIS OF CONSUMER COMPLAINT AND WARRANTY CLAIM DATA IDENTIFIED A TOTAL OF 36 SUBJECT VEHICLES WITH REPAIRS FOR LOOSE OR BROKEN LHS MOUNTING BOLTS.ODI VERIFIED 17 INCIDENTS OF BOLT FRACTURE RESULTING IN THE ENGINE DROPPING IN THESE VEHICLES, INCLUDING AT LEAST 10 THAT RESULTED IN VEHICLE DISABLEMENT.ALL OF THE BOLT FRACTURES OCCURRED IN THE FIRST 7 MONTHS OF VEHICLE SERVICE, WITH 8 FAILING WITHIN 4 MONTHS.THESE FAILURES RESULT IN A RELATIVELY HIGH FAILURE RATE WHEN COMPARED WITH OTHER ODI INVESTIGATIONS INVOLVING DEFECT CONDITIONS WITH SIMILAR SAFETY CONSEQUENCES THAT RESULTED IN SAFETY RECALLS, PARTICULARLY WHEN CONSIDERING THE VERY SHORT SERVICE LIFE OF THE SUBJECT VEHICLE POPULATION. ODI INTERVIEWED OWNERS TO FURTHER ASSESS THE SAFETY CONSEQUENCES OF THE LHS BOLT DEFECT.MORE THAN TWO-THIRDS OF THOSE INTERVIEWED WHO EXPERIENCED AN ENGINE FALL INCIDENT INDICATED THE EVENT DISABLED THE VEHICLE, SOME BEING STRANDED IN THE FLOW OF TRAFFIC.AT LEAST THREE-QUARTERS OF THESE INCIDENTS OCCURRED WHEN THE DRIVER WAS ATTEMPTING TO INCREASE SPEED, RESULTING IN A SUDDEN CHANGE IN ACCELERATION.EACH OF THESE DRIVERS EXPRESSED SOME CONCERNS ABOUT THE POTENTIAL SAFETY HAZARDS ASSOCIATED WITH THE EVENT, INCLUDING THE POSSIBILITY OF BEING STRUCK BY TRAILING OR CROSSING TRAFFIC.IN ONE INCIDENT THE VEHICLE VEERED TO THE LEFT ACROSS ONCOMING TRAFFIC LANES AFTER THE LHS MOUNT BOLT BROKE, STOPPING IN THE ROADWAY AFTER STRIKING A CURB. BASED ON THIS INFORMATION, ODI STRONGLY DISAGREES WITH MAZDA'S CHARACTERIZATION OF THE SAFETY RISK ASSOCIATED WITH THE DEFECT IN THE LHS ENGINE MOUNT BOLTS.THIS INVESTIGATION HAS BEEN CLOSED BASED ON MAZDA'S RECALL.ODI WILL MONITOR THE EFFECTIVENESS OF MAZDA'S CAMPAIGN REMEDY AND TAKE FURTHER ACTION IF WARRANTED.
NHTSA Action Number: PE07013
Date Opened: 2007-03-12
Date Closed: 2007-07-10
Manufacturer’s Name: General Motors, LLC
Component Description: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Summary Description: FUEL PUMP MODULE LEAKS GASOLINE
Summary
ODI HAS RECEIVED REPORTS THAT THE FUEL PUMP MODULE LEAKS FUEL AND OR VAPOR UNDERNEATH THE VEHICLE.GM STATES, THE FAILURE MECHANISM IS CORROSION OF THE FUEL PUMP MODULE FLANGE WHICH MAY LEAD TO A FUEL LEAK.CORROSION OF THE FUEL PUMP MODULE FLANGE IS THE RESULT OF THE VEHICLE OPERATING IN A CORROSIVE ENVIRONMENT.ODI HAS UPGRADED THIS PE TO ENGINEERING ANALYSIS (EA07-009) TO FURTHER ASSESS THIS ISSUE.
Read More...NHTSA Action Number: PE07012
Date Opened: 2007-03-01
Date Closed: 2007-06-25
Manufacturer’s Name: FREIGHTLINER LLC
Component Description: STRUCTURE:BODY:DOOR
Recall Campaign: 07V212
Summary Description: INADVERTENT DOOR CLOSING
Summary
THIS INVESTIGATION WAS OPENED BASED ON FOUR FLEETS CONTACTING ODI ALLEGING MULTIPLE EVENTS WHERE THE FRONT ENTRANCE DOOR UNEXPECTEDLY CLOSED WHILE LOADING AND DISCHARGING CHILDREN.WHEN THIS OCCURS, THE BUS WARNING LIGHTS (RED WARNING LAMPS AND STOP ARM LAMPS) ARE DE-ACTIVATED, SINCE THEY OPERATE OFF THE DOOR CONTROL.ODI ?S CONCERN WAS THAT CHILDREN MAY STILL BE CROSSING THE ROAD AND BE IN THE PATH OF TRAFFIC SHOULD THIS EVENT OCCUR.AS A RESULT OF THIS INVESTIGATION, FREIGHTLINER SUBMITTED A SAFETY RECALL TO REPAIR APPROXIMATELY 11,359 MODEL YEAR 2005 THROUGH 2008 SAF-T-LINERS.THIS RECALL COVERS THE ENTIRE MODEL C2 POPULATION, INTRODUCED BY THOMAS IN 2005.ALL OWNERS (AND FLEETS) WILL BE NOTIFIED UPON THE FINAL VALIDATION OF A PERMANENT SOLUTION.FREIGHTLINER BELIEVES THAT THE PROBLEM STEMS FROM INCORRECT ELECTRICAL SIGNALS BEING SENT TO THE DOOR CONTROL MECHANISM. THIS WOULD CAUSE THE DOORS TO OPEN OR CLOSE UNEXPECTEDLY WITHOUT INPUT FROM THE DRIVER.FREIGHTLINER ESTIMATES THAT THE DEALERS WILL BE NOTIFIED APPROXIMATELY JULY 16, 2007. THIS RESOLVES THE ISSUE RAISED BY THIS INVESTIGATION. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
NHTSA Action Number: PE07011
Date Opened: 2007-02-28
Date Closed: 2007-08-09
Manufacturer’s Name: General Motors, LLC
Component Description: VISIBILITY:WINDSHIELD WIPER/WASHER
Summary Description: WINDSHIED WIPER LINKAGE FAILURE
Summary
INVESTIGATION DISCLOSED THAT THE MANUFACTURER ISSUED A SERVICE BULLETIN IN AUGUST 2003, REGARDING SERVICE THAT REQUIRED REMOVAL OF THE WIPER ARMS.GM ISSUED THE BULLETIN AT THAT TIME TO ADDRESS CUSTOMER COMMENTS ON WINDSHIELD WIPER CHATTERING OR HOPPING ACROSS THE WINDSHIELD DURING WIPER OPERATION.THE CORRECTION WAS TO REPLACE THE WIPER ARM AND BLADE.HOWEVER, THE BULLETIN DID NOT PLACE SPECIFIC EMPHASIS ON THE IMPORTANCE OF USING THE PROPER TOOL AND PROCEDURES TO REMOVE THE WIPER ARM AND TO PREVENT DAMAGE TO THE PIVOT SHAFT HOUSING.IN GM'S RESPONSE TO ODI'S INFORMATION REQUEST LETTER, GM STATES, ...THE WIPER PIVOT HOUSING IN THE SUBJECT VEHICLE MAY CRACK AND/OR FRACTURE AS A RESULT OF AN OVERLOAD CONDITION APPLIED TO THE WIPER PIVOT HOUSING DURING IMPROPER REMOVAL OF THE WIPER ARMS.GM'S FIELD SURVEY FOUND THAT ...DEALERS DO NOT ROUTINELY USE THE WIPER ARM REMOVAL TOOL WHEN SERVICING THE WIPER ARMS.ODI CONCLUDES THAT THE FAILURE AND WARRANTY REPORTS IN THIS INVESTIGATION DO NOT IDENTIFY A SAFETY RELATED DEFECT TREND.ODI DOES HAVE CONCERN, HOWEVER, THAT PRIOR AND IMPROPERLY PERFORMED WIPER ARM REMOVAL MAY HAVE CONTRIBUTED TO THE FAILURES IDENTIFIED DURING THIS INVESTIGATION.IN AUGUST 2007, GM ISSUED A NEW TECHNICAL SERVICE BULLETIN (GM NUMBER 07-08-43-007) TO SPECIFICALLY EMPHASIZE THE IMPORTANCE OF USING THE PROPER TOOL FOR REMOVAL OF THE WIPER ARMS TO PREVENT PIVOT SHAFT DAMAGE DURING THE PROCEDURE.THIS INVESTIGATION IS CLOSED.
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